I came in today to sell a car that I inherited, and they were extremely efficient with all parts of…read morethe deal. Negotiated well and I was in and out in under an hour. Jake was realistic and fair and the ladies doing the paperwork were very kind. One of the best experiences that I have ever had at a car dealership!

I purchased a used vehicle here, and I tried to get them to come down $1000 because the seats were…read morean awful condition and serviced immediately, and frequently. The seats are very heavily stained, have food crumbs all over them, crayon melted into the seat fabric, black stains, all throughout. Instead of giving this car, a quick vacuum and wipe down, they opted to cover the seats with seat covers, and leave the change and trash in the backs of the front seats. They came down on the price $500, which is honestly a little pathetic. The value of this car I got impressing condition with no body damage, all the splash guards, and clean seats is $10,580.. I paid $10,500. I took it back in to get detailed at Buckeye superstore trying to give them one last shot, and the seats came out a little better, sure. But there is still melted into the seat, black and grime all in the arm trim. The have black stains all over them. It looks like all they may have done is vacuum up some of the debris.

Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Repairs were made on tome and look great! The bakers team worked closely with my insurance company,…read moremaking my experience really easy. The carwise text alerts are awesome! Keeping me up to date the entire way with pictures. Great job bakers team, thanks for making everything like new!

I called up and asked if they had a specific set of tires, they said they had them in their…read morewarehouse and would have them the next day at 8am. I went at 9 the next day and they had my car do e in 45 minutes!! (The waiting room was full) They were quick and friendly! I will definitely recommend for anyone who needs new tires!!

Had the pleasure of working with Andrew Parker! So very helpful and well trained. Thank you!read more

Westside Towing of Mansfield was great! When I called, Joe was AMAZING! He answered all of my…read morequestions and went above and beyond what I expected. I had my vehicle towed because a metal hook that fell off a truck, went into my windshield while I was driving. Westside Towing towed my car nearly 60 miles from Mansfield to Lewis Center, Ohio-so I could have my car repaired near my home. I would highly recommend Westside Towing of Mansfield.

Great people and great prices. They are always very helpful and care about your project rather than…read morejust pushing equipment out the door.

I had rented from them several times in the past, and had pretty good experiences. But recently I…read morerented a piece of equipment from them and when I returned it, I noticed a week later a charge for an additional $265. I questioned them on it and they said I went over the hours on the machine by two hours even though I have pictures of the time when I got it and send it back and it was just a little over an hour and they charged me for 2 hrs so thats how they justified the first $100. but, when I rented it, they never told me that I would be responsible for fuel and that if I didn't fill it up before returning it, they would charge me almost 2 times the going rate for diesel fuel. so another $165 for 22 gallons of diesel so $7.50 a gallon. But it gets worse. When I rented it, I told them I had not used the attachment that I was renting and asked if the person was going to be able to give me direction. They delivered it, he gave me some directions that were wrong, so I assumed that one of the functions was not working, which is why it took me so much longer to do the work. When I returned it, they claimed it was fine and I should've called them and they could have helped me figure out the issue. But again, nobody told me there was a hotline. I could call on memorial day weekend. I assumed since their shop wasn't open, I was on my own. I called to politely discuss it, because I was hoping we could at least split the difference or at least have a fair price on the fuel, and essentially they told me to pound sand. Needless to say, I'll never rent from Cardinal again.

Had been in touch with Alex off and on through out this while we were looking at options to move a…read more7 piece patio set including a table bigger than expected. After having looked at our options (renting van/truck, task rabbit, etc) I had reached back out to Alex. He had gotten us scheduled was prompt and made quick work of the job. The price was a little higher than other options but when you factor in time, multiple trips, etc it was well worth it.

Was on time. Was very respectful. The pricing was very far. They can help move anything you…read morerequested.

Horrible customer service! I took my truck in for an estimate. I waited 2 months and they still had…read morenot got me scheduled in. Kept giving me the run around and excuses. After being patient and waiting I got tired of all the excuses and took my truck to Bakers and got great service, and they got me scheduled in less than a week.

I called in for an appointment to get an estimate. I was told to email my information, and someone…read morewould get back to me within a couple of days. After a few days, I went in personally and spoke with the owner and gave him my information. He proceeded to explain how busy they were, although he was sitting down doing nothing. There was only one wrecked car in the parking lot. And no one else is there working. He said he would get back to me in a couple of days. We'll here we are 3 weeks later and still no communication from the owner. I suggest anyone looking to get body work done. Just skip this business. If it takes that long to get an appointment, just imagine how long it would take to get your vehicle fixed. I most definitely would not recommend this body shop...... It's probably not affordable either.

great quality work! was able to do multiple projects around my house and was very knowledgeable.read more