I am a new IGS customer. I had a recent experience with their customer service team and I have to say bravo to the individual I spoke too. When dealing with customer service representatives, it is like playing the lottery, you never know what you are going to get. When I called IGS, I had the sweetest, most helpful woman on the other end of the phone. I explained my confusion with my bill. She went through all of my questions in depth and made sure I thoroughly understood. She explained the different portions of the bill and what meant what. She did not seem in a rush to get off the phone, like you are often get, but she was determined to make sure I understood. I have a good feeling already about choosing IGS. read more

The service used to be same day...but this is not what we experienced today. Our furnace leaking gas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it. read more

From the moment i bought a house that had IGS, i have hated every moment of my life. They're support is beyond awful, their policies are horrendous, and their pricing sucks. They are an exploitative, pathetic company. read more

You will NEVER be able to cancel. I'm calling now for a 3rd time. They tell you it's cancelled but it never is. They will keep billing you forever..... Good luck! I still cannot get them to cancel it. read more

I am extremely disappointed with my experience with IGS Solar. From the very beginning, their customer service has been beyond poor--unresponsive, unhelpful, and clearly designed to frustrate you into giving up. When I purchased my home on January 31, 2022, I also took over the existing solar lease. IGS never informed me that I needed to connect the system to my utility provider, Duke Energy. As a result, for six months I was unknowingly paying both the solar lease and full electricity bills--essentially wasting over $700 because the solar system wasn't contributing any power. I only discovered this after reaching out with my first complaint. Fast forward to June 2024: a solar panel failed. I contacted IGS multiple times, provided photo evidence and an inspection report from their own technician--but nothing has been repaired. It's now April 2025 and the system is still not fixed. What pushed me to write this review is the aftermath of Hurricane Milton. The storm damaged my roof, specifically under the solar panel mounts. This caused a leak and created soft spots in the roofing structure. I've contacted IGS numerous times to report the issue and request they send an inspector or arrange for panel removal so I can repair my roof. They've done nothing. Meanwhile, roofing companies and independent solar contractors have refused to help because the lease is tied up with IGS, leaving me stuck with active water damage and faulty panels. This has been an incredibly stressful, expensive, and frustrating experience. I would strongly advise anyone considering a solar lease through IGS Solar to think twice. Once you sign, they disappear--unless it's to collect payments. read more

Scummy salespeople with horrible sales tactics. There was a rep that approached our front door, sharing the benefits of adding them onto your Duke Energy bill. I am fortunate that I read the terms and conditions before signing, but I was astonished at how negatively this company was reviewed. If you signed with them, federal law allows you 3 business days to cancel without paying any fees (and yes, they will charge you those). If you signed in Ohio, state law allows 7 business days to cancel before you are charged. Do not sign with them if you value your money. I fortunately canceled with them no more than 10 minutes after signing. The only positive thing I can say about the company is that it is relatively easy to cancel. read more

IGS Energy-Don't discriminate-Collector 2 role- so I interviewed for this role which showes and the recruiter stated pays 30 to 61 or 62,000 per year starting out. So I bid under the 61 year. Had over 10 years in collections/ AR/ AP and credit. So I was more than qualified for the role. I requested 28hr (makes since) they offer 25? I counter at 27hr. Recruiter claims the 61 yr was for management? I wasnt asking for 61 or 62. They withdrew my offer? This company is trash. And need to learn some business etiquette. after reading their poor reviews I wouldn't want to work there anyway. I suggest u record your recruiters Conversations .Gianna told me to ask for 27, when I did it became a problem? read more

Uugghhh!!! I just had one of your salesman come knocking at my door. He was the rudest and most aggressive person. I told him I wasn't interested, and he seemed to not understand. He said I should have received a letter explaining that I was on a variable gas plan and that they could provide a fixed rate. I told him I had not and that I was uncomfortable and wanted to research what he said further. He kept on talking, and I finally had to shut the door on him. After seeing all of these reviews, My instincts were right on. read more

IGS rates are over twice as much as several others. There are dozens of companies out there. It is tough to research all of them, but IGS is one the most expensive out there and fooled me into a 3 year contract with a $199 cancelation fee. They have sent sales people out to my house twice in the last two months to push and sell. This is in addition to phone calls. They are very experienced in targeting working class neighborhoods like mine in Ohio. Do your research and don't get fooled like I did. read more

I am not sure how this company manage to run business in OHIO. I am not sure how they got on to my Duke bill. The bill is now cost twice as much as what it used to be. I called them and they put me on hold for an hour. Never have a chance to talk to anyone at their company. Dont use your service or you will be regretted. read more

After 2 months and many phone calls our yard still has a gaping hole with pipe sticking out and dirt piled around. I didn't request this "service" and it had made no positive impact that I can see. Your service representative was condescending and short tempered. For anyone looking for the services you provide, I suggest they look elsewhere. read more

Some man came to my door and rang the doorbell then knocked loudly on my door. I don't take kindly to those who are not usual visitors at my home. Then the sales person gave me their stupid and manipulative dialogue about changing companies. At the end I smiled and said okay, then he asked if I was interested. Pfft. Scam. Don't come to my door ever again. read more

If I could give a NEGATIVE rating, I would. I also switched to IGS in November in order to save money to help the environment by using clean energy. I received the bill for December and to March and it was practically double of what was paid for in previous years. I checked the ccf and kw used and it wasn't significant of a difference. I also called to cancel and was advised of the termination fee to cancel early which I will be charged a $200 cancellation fee for gas and electric when I was told there would be at no cost to cancel and that my bill would not change. It will be up to two months before the cancellation took affect. They were supposed to be cheaper they Duke Energy and, after comparing their rates VS Duke, Duke energy is much cheaper. I agree with Barry...Do Not Use IGS.. DO NOT USE IGS. Their customer service said "Did you read the contract before signing?" I was not at all pleased on how they led the consumer wrong, how they handled the call and scammed even more the "promise". My average bill DURING COVID was $140. With IGS it was $245. The delivery fee per electric and gas was NOT disclosed during the salesman visit. That is roughly $42 for gas and $78 for electric. The "usage rate" is cheaper at IGS but then they tag the delivery fee that Duke does not charge. The term of contract is 36 months. read more

IGS Energy - Bill for March - Utilities Near Me - Dublin, Ohio

They specifically target the elderly with impromptu visits to coerce a change to a more expensive service that benefits the company and is more expensive in the long run to the home owner. They should be ashamed for trying to lie to some elderly who don't understand the details of energy futures. Definitely the most dishonest of those listed on apples to apples. read more

IGS is a great company been with them for years. Thet replaced my water tank in a day and did a great job. I paid nothing because of the warranty I have. I now decided to go with a total home warranty and I feel better knowing I am covered. read more

salesman came to my door when i wasnt home, he convinced my wife that we could save money on our gas bill, she signed with them not knowing it was a 3 year with cancell fee of $200,my bill was $50 more in january than if she didnt sign, i tried to get out of it , talked to a supervisor , no luck, RIPOFF read more

Switched to IGS after I was told I would save money. NOT! My bill went up $100/month and I was told there would be a $99 early termination fee. Complete B.S. I can't wait for the next IGS salesperson to step foot on my front porch. read more

NEVER USE THIS SERVICE. They are predatory. 199 dollars to cancel for EACH account. Had to spend 400 dollars to get out of my contract with them early. They come to your door and tell you your rates will be less than Duke. They will not be. They tell you that there is no cancellation fee, but there is. You are locked into a contract with them for 2 years. They charge 10.39 cents per kWh, which is much more than Duke charges. Don't listen to their schpeil, do not open your door for them. read more

Terrible Terrible Terrible company!!! We switched to Igs back in October 2021 and we were told we would save money and that was the case! Our bill has doubled and I am paying more than when we were with Eversource. And that we are working all the time how in the heck am I paying more for electricity!! We tried contacting them several times and they tell us someone will contact us and nothing! STAY AWAY FROM IGS SOLAR/MOMENTUM SOLAR!!! read more

A man came to my door and claimed to be from the electric company my house uses (AEP). He claimed my account was flagged and I needed to verify some information in order to get my rate lowered. Afterward, we received emails saying we had switched to IGS Energy. We never consented to any change or had any knowledge this man was representing IGS Energy. This company committed fraud by falsely representing itself as a different company. I was quickly able to get it canceled threw my actual electric company. This is a scam! read more

Amazing supplier!! They gave me a free home warranty. I like how caring they are for all of there customers.

This company preys on senior citizens. They probably have seminars to learn their deceptive tactics. Our salesman promised many things, none of which were true. He lied to us and never emailed our contracts so that we could look at them prior to a three day cancelation window. We still haven't received the contracts 3 months later. He hid the pages on his ipad where we signed and when we discovered he lied about the rates we canceled. Afterwards we were billed a cancelation fee. When we called him about it he refused to make it right. Beware. This is an evil company without morals. read more

I can't with this company....Supposedly they sent letters of Dominion being bought. My bill is $300+ when my thermostat is at 68. Can't wait for my bill to switch over to my new provider. This company needs to burn! I truly hate you for this bill during a recession. read more

I have been an IGS customer for 4 years now. I enrolled in their home protection plan about a year and a half ago and I believe it's one of the best things we have for our home. Our furnace went out not to long ago and through the HP plan we were able to have someone come out and fix it with no cost to us. The bill was about $200 but since we had IGS we didn't pay a thing. Not only do I rave about the home protection but I also believe they have wonderful customer service. I know a lot of people aren't a fan of the whole door to door concept but IGS is truly different. They are respectable and courteous to your privacy and won't try to pressure you into a sale. If someone comes knocking on your door and they are IGS just give them a chance to talk to you. If you aren't interested then they will leave you alone. One more thing to mention is that they are very involved with their community. If you do get the chance to talk to a rep then ask them about their community involvement and you will be blown away. I know I was! read more

My mother switched to IGS in November in order to save money as well help the environment by using clean energy. We received the bill for January and it was double of what she has paid for the previous 2 years. It's an absolute scam. We called to cancel and were charged a $200 cancellation fee. Furthermore, we would be on their service for two months before the cancellation took affect. They were supposed to be cheaper they Duke Energy and, after comparing their rates VS Duke, Duke energy is much cheaper. Do Not Use IGS.. read more

SCAM. Our neighborhood previously used NOPEC. A few weeks back, and IGS rep stopped by our home saying that everybody in the area was switching to IGS. We were told and reassured that our prices would not necessarily go down, but they WOULD NOT GO UP. One bill later, our bill is double. Please stay away from these people. read more

IGS purchased Dominion Energy Services which held my account. They honored the rate I was paying. Supposedly they sent me letters about their rate plan and my account with Dominion expiring. I don't recall any such communication. I cancelled service with IGS. Supposedly it takes a month or two to honor my request of cancelling service. IGS blames PECO. Coincidentally, once I cancelled service my rate doubled. According to the phone representative, I was now under a variable rate because I didn't respond to their letter...the one I don't recall receiving. I was also told by the representative that IGS does not have a variable rate, only fixed rates. So, I'm guessing the variable rate placed upon my account was a form of financial pressure to sign up for IGS with their crazy cancellation fee. I'm certain if I signed up they could have changed service that day, unlike cancellation where it takes a month or two (at double the rate) to effectively cancel service. I never authorized service with IGS. However, they are of the belief that I received some kind of communication via mail of which may have detailed a variable rate (which they don't offer!) or ending of my contract (which I didn't have with IGS) or some other information I can't relay because I've not seen a letter. Consequently the result of all this is to provide me a rate that was double of what I previously paid unless I lock into their current fixed rate for a year with a $199 cancellation fee. read more

My 62 year old mom was a approached by some nice young salespeople who trivialized getting solar panels. The manager got on the phone and talked to my lol, and it turned out that it was the same manager as last summer. my mom said he was "twisting her arm" and he said "I wish I'd broke your arm". Absolutely not okay. Do not trust companies with salesman like this. read more

Very deceiving sales presentation. Thought it would hold my electric bill from going sky high, but the price from IGS is twice as much as the electric company. Would have cost 100.00 to cancel so I will keep it for now. Thank God I only signed up for a year. My mistake for not checking this out better. read more

Stop home solicitations. I hate people coming to my home to try to sell me something. After asking him to leave, he told me to put up a "No soliciting" sign on my front door like I'm the asshole. read more

We don't hope for things to go wrong in our home, but let's be honest, as a homeowner you should always expect the unexpected. I own an older home so I eventually expected something to go wrong. Our furnace went out at the beginning December, so it was already pretty cold outside and this was not a problem that we could just wait around on. We have IGS' Home Warranty HVAC Systems Protection plan, it is only about 20 bucks a month but definitely worth it in the long run. I gave IGS a call and within hours they had someone out to our house to begin the repair process. They delivered on exactly what they promised and it didn't feel like a constant fight with them for coverage. For what could have been a painful process, IGS made it extremely easy, and their timeline was extremely impressive. We had our heat back up and running in no time! read more

Customer service has always been a huge factor for me when choosing any type of business. Whether it is a restaurant, hotel, or home services. Being that I worked in many customer service industry this is so very important to me. IGS' customer service is what really sets them apart from everyone else. I recently had what I believed to be an issue with my bill, so I gave IGS a call. Within moments, the representative had my recent bill and account pulled up and was able to explain what I thought to be an issue and we were able to resolve it - energy supply can be confusing! Not only was the representative efficient, she was pleasant over the phone and extremely professional. I am happy to be an IGS customer and would confidently recommend them to others. read more

I recently had an IGS sales person stop to talk about my utility bills and what my options are. The sales person politely asked to see my bills to see what I was currently paying. He showed me how to read my bill, what numbers to look for, and the different units of measurements. I travel a lot for work, therefore I do not have crazy high utility bills. After looking at my bills and my current plan, he ultimately advised that the plan that I was on was the best for me and that their rates could not beat what I was currently paying. To say I was blown away by the honesty and transparency would be an understatement. So even though I did not end up going with IGS, I was impressed that the sales person genuinely had my best interest in mind. Speaks volumes about him and the company! read more

I am big on reviews to help others in making a decision and so that a business and/or person can get recognized for their hard work or there lack of. So I recently had a gentleman by the name of "Douglas" stop at my home to offer me a fixed rate on my gas and electric bill also informed me of a home warranty program available to me. I just want to say I appreciate his knowledge, professionalism and kindness. I get solicitors all the time and I normally turn them away but he was very casually dressed with the company name on his shirt and a badge so I didn't have to second guess who he was or where he was from, that is a huge plus! And he was very knowledgeable explaining all of your available services to me in Lingo I understood plus his personality made him easy to say yes to! I think you should definitely count your company as blessed to have him aboard people like himself deserves recognition because they are hard to find anymore. So please if anyone from IGS sees this let him know to keep up the good work and he will go very far no matter where his life takes him. Thanks Douglas! So if you want to get yourself in a fixed rate Yelp! contact this dude right here he won't steer you wrong. read more

IGS Energy - Business card - Utilities Near Me - Dublin, Ohio

Do not go with IGS solar worst company to deal with. They only use subcontractors that don't care about there workmanship. Install solar on back of house supposed to be front of house. They more to front of house and left tons of holes in my brand new food. Now I have leaks try for over month to get them to fix it. Same far away from this company read more

I've been an IGS customer for years. I have saved a great deal on my utility bills and am impressive by their customer service year after year. They treat their customers with the utmost respect and are transparent about their rates and what is best for you and your current situation. Also - Being an IGS customer, I started to notice their involvement in the community more. In fact, I just saw them on the news earlier this week donating coats at a local school! I am so happy to be with a family-owned company that values the community they serve. read more

Please stop the door to door sales. As a female who works from home it's unsettling to have men I don't know knocking at my door AND THEN SIT INFRONT OF MY BUILDING IN THEIR CAR FOR OVER AN HOUR NOW (and counting) probably waiting for people to get back home from work so they can go back to their doors. It's really creepy. Two stars instead of one, only because your business is identifiable by the sweater and beanie he's wearing, which is more markings than any other third party gas or electric company usually has (and we get them multiple Times a week here). So thanks for that at least? read more

Beware of doing business with this company. They didn't explain everything well. I went thru Better Business Bureau to try and settle. That didn't work well. They misrepresent the $$$$ you'll pay. Also, one of the persons called me and left a nasty message and then laughed. I would not even give a star. read more

Shame on you for having a young man come to solicit at my elderly mothers home! she was so scared as she should be she does not know you! I don't care if she has a contract with you...you do not just drop by! Shame on you! There are no soliciting signs up for a reason! If she does have a contract with you I will make sure it is cancelled due to this! read more

Pretty picture of the IGS palace in Dublin, isn't it? Reminds me of a casino. Grand casinos aren't built on the backs of winners, are they? Signing up for an energy supplier is like playing roulette. You might win, but more than likely the house is going to win. After all, they have a lot more experience dealing in the commodities market than you do. You really think they're going to intentionally lock you into a rate not advantageous to themselves? After my dad died, I discovered my parents were locked into a high rate for natural gas. It may have been a decent rate at inception, but rates have fallen. Did IGS bother to adjust? Nope -- they just kept renewing year after year. They ended up ripping off a widow on a fixed income until their son that knows how to read a gas bill took over. They had the nerve to show up at her door the other day wondering why we dropped the contract. I explained it in no uncertain terms. IGS, while operating withing the boundaries of the law preys on people's fears with the uncertainty of utility bills. In my eyes, they are liars and thieves. Do yourself a favor folks, ride the market. A contract with IGS is a spin of the wheel. read more