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D X World Electronics

5.0 (1 review)

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8 years ago

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T-Mobile

T-Mobile

3.0
(2 reviews)
1.7 mi

Great customer service! I stopped in this location because I heard great things about Ahmad. While…read moreI chose to stop there on my way home form work at 4:45PM, that was my decision and I expected to wait. I waited about 10-15 minutes because there were a few customers there before me but my experience was well worth it. I left at 5:35PM with a new phone. The longest part was transferring my info over to the new phone. Ahmad provided great customer service and the other team members were doing a wonderful job as well. Great location. Would recommend to anyone.

I've written of negative experiences at the other Judge Perez Location, but they have only have…read moregrown worse, and from both Judge Perez locations. Here's what happened: I added a number to my existing account and paid for the sim card up front via telephone order placed through a customer rep. The rep told me that the card would arrive in 5 days or I could go into a local store and get it activated there if I needed it sooner. When I called the store however, I was told I'd have to pay again for a sim card even though I already paid up front. So I called a TMobile service rep a second time, who arranged to put through an order for a store pickup. She then tried speaking to the store about my picking it up without additional charges but they still insisted on my having to pay up front. TMobile customer service also tried to arrange a pickup at the 8309 Judge Perez store, and they too insisted I had to pay for the sim card I'd already paid for. I'd driven all the way there only to be told she had to have a manager's approval. So I called TMobile a THIRD time, from their parking lot, and still their customer service rep was unsuccessful at getting them to provide me this card without charge. At one point the rep offered to have me pay at the store then credit me the cost on my bill. But because of the attitude I was met with in there (not a good morning nor a smile) I told her I wouldn't give them a dime. Finally, after another long hold, the TMobile rep returned to offer me an overnight shipping of the sim card, which actually was even better because at least I didn't have to go into a store and breathe someone's "atmosphere." Bottom line, TMobile customer service tries to do right by you. But most all of the experiences I've had at the stores were negative. Take my advice, stay clear of them and order and purchase your equipment online. You're going to get much better treatment and possibly even a better deal, from people who DON'T act like your patronage doesn't matter.

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Smartphone Hub

Smartphone Hub

2.6
(5 reviews)
8.9 mi

SINCE MY REVIEW WAS DELETED OFF OF GOOGLE ILL RESPOND HERE…read more. If I could give ZERO stars I would, went to drop off an iPhone that wouldn't charge. I was told it would be $70 to pick it up, within 30 mins I get a call saying that it would be $150 to pick it up. So when I was finally able to go pick it up it was $186.99!!!! Not only that but now the flashlight doesn't work and neither does the vibration and no one can hear me on the speaker. DO NOT RECOMMEND AT ALL!!!!! 1. I AM THE OWNER OF THE PHONE! I let my boyfriend USE my phone when the phone was brought into your store. 2. WE dropped the phone off on April 24th.. so that was 26 days ago as of today. And the phone was picked up a few days ago. So nice try. 3. NOT ONLY the flashlight not working, the vibration not working, ALSO YOU CANT EVEN MAKE A CALL ON THE PHONE BECAUSE NO ONE CAN HEAR YOU WHEN YOU SPEAK INTO THE PHONE. All that was fine when the phone was brought in with a battery issue.. 4. And to clear the air on your lil comment about not speaking to me is your WRONG, because each time yall called MY phone, yall spoke to me not my boyfriend. 5. If yall are so strict on honesty, then yall really need to be more transparent about the prices yall give, but I'm not gonna argue with you, I already knew it was gonna be an issue the moment the phone was left there anyway so that's why I AS THE ACTUAL OWNER OF THE PHONE am writing the review. 6. That's why looking at your past reviews a few other people are complaining about their flash not working as well. But just keep denying the issues instead of offering to fix them. Because clearly from your past responses you make it seem like yall don't do any wrong. 7. And my all time favorite PROOF of them all. The receipt, that states clearly BELOW..... BATTERY & CHARGING PORT $169.99 With a GRAND TOTAL OF $186.99 And again Mister " VERY STRICT HONESTY POLICY" The phone was dropped off on APRIL 24, 2026 and as seen on the Receipt the phone was PICKED UP ON MAY-17-2026 and that's a total of EXACTLY 23 DAYS.

Very helpful and fixed my device in minutes they have amazing prices. There hospitality was amazingread more

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D X World Electronics - mobilephones - Updated July 2026

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