Great park. Lots of attractions, great staff and clean. Would come back again! Kim was very helpful!read more

I really like this place but there's a Sky obstacle course but it's never OPEN the Rock Wall are…read morereally fun, but kinda hard set line was complete fun. All the trampolines are great dodgeball was questioning. A 14-year-old hit me in the head with a ball. and I advise that you actually put dodge balls in the dodgeball pit. The ball that was hitting me in the head was not an actual dodgeball. It was a kickball so you can imagine how bad it hurt. but overall, the trampolines are really fun. The air mattress is really fun. It's awesome. I love this place.

This place has gone down the drain. The facility itself is perfectly fine. It's the absurd new…read moremoney tactics they are using. First they introduce the glow night thing, cool the kids love it. But they make the adults that are literally only sitting on the couches purchase a shirt in order to be allowed on the floor. Then tonight, I get there at 6:30, with my son and his friend, and of course, it's another damn glow night, but now, they're not letting anyone in that doesn't have a membership until 8pm when the glow night starts.. I have a membership for my son but not his friend. So now we have to either leave or sit in the car for an hour and a half because it's members only until 8pm.. which is bullsh!t!! There literally isn't anything else in this city for little kids to do, and now they pull this stunt trying to force people to purchase the membership. Well I'm cancelling my membership tonight. Update 2 hours later, we finally got in, and they closed the cafe early, after announcing that it closes at 9:30, we go over at 9:15 just for no one to show up. Ask the front counter when someone was coming just for them to say it's closed.. like omg.. I'm done with this place

Being told my child couldn't wear socks from another trampoline park was absurd and fells like a…read morecash grab.

This is a Grate place for kids. This location is new. It is like a Trapoline park. There are 50…read moresquares for kids to jump. They have Slam Dunk Basketball Hoops. They also have Obstacles course for kids. It's not only for kids. As an Adult I can also jump with my kids as well. It is Teenagers friendly and Extremely fun for all Ages. Must stop by. The staff is very friendly and helpful. They are on the ground making sure all the kids are safe and sound. You can also stop by if you are on traveling trip. Good 2 hours of relaxation fun. Also, recently I held my daughters birthday party at this location. It was an amazing experience for all. All the kids had blast jumping for 2 hours. They gave us a balcony space with sitting for 50. There was an employee dedicated for our party for 3 hours. She handled everything from cutting the cake to serving food to our guests. The best place to host a party hands down.

It's a total Bounce Pad. It's good for the Kids. The only problem I had was that they book to many…read moreparties back to back. The older folks don't have time to Digress, before leaving. They just put you out and tell you that they have another Party. So you have to go. Our Host was Tomorrow(her name), she was Very Nice .

This place is disgusting and dirty. There was food or blood stains on the areas around the…read moretrampolines. When brought to the attention of employees, they just said someone spilled food and went back to sitting around and talking. There was candy and trash on the actual trampolines. The employees don't care about anything and are unhelpful. The equipment is in dire need of updating and fixing. Two of my kids got hurt on a landing pad/area because they need to be fixed. When I asked an employee to help my child that was hurt, they just stared at me like an idiot. I would never come back here. Not sure why they're so pushy for you to buy a membership when the place is falling apart and gross.

staff so nice not dangerous so fun. The trapeze is the funnest part about it. Also scary but very…read morefun and I had my birthday party there. There is pizza, lemonade, boot beer, decorations everybody friendly sky zone is so fun.

Definitely do yourself a favor and stop by here. It has way…read moremore than trampolines. Most impressive it is extremely clean. Kailey gave me a tour and she was extremely professional and did a great job keeping her team motivated to keep the place clean and organized. Safety is definitely of upmost importance here.

We've been coming to urban air for a few years now and the kids always love it. The adults have fun…read moretoo! This time we rented out the party room for my niece's 6th birthday party. They got pizza and cake and had a blast. Mr Jay, the maintenance guy came approach us to make sure we were having a great time. Taylor Byrel was always super sweet to the kids in the bumper cars area. Great place for family and young kids!

It's a wonderful facility, but some of the activities were not working like the zip line and a few…read moreother things and during the day they were short so there's maybe one or two people to run the entire place-food service and check in, etc so we had to wait to get someone to open for for instance, the slide.

What's lower than one star? That would be the experience at Skyzone ! TERRIBLE EXPERIENCE EVER!…read moreVery unprofessional, very unorganized, the staff and management are completely clueless! This location gives zero communication to their guests! After waiting for 2 hours past my friend's child party booking , they finally gave us our party room then told us we have 30 minutes before some glow in the dark event went on (we were basically being kicked out). We wasn't offered any solutions , refund, or apologies for their inconvenience of unpreparedness! FAST FORWARD.....While waiting on our group's ride outside the building after being kicked out , the staff called the police on us in fear ... WHY? WE HAVE NO CLUE! All we were doing was making sure everyone rides came and they called the police?! RIDICULOUS! But that's just guilt of the mistreatment we endured that they would THINK we would retaliate , is wild! DO NOT GO THIS LOCATION. Waste of time and money, most importantly... RUINED A 3 year old birthday party ! If there's a corporate/HR involved with this business... I suggest you please clean house and find better staff as well as management who can assist their guest properly!

A/C has been broken for months and it's hot and muggy in there. No plants to repair it either.read more

I'm always sad when I forget to get the name of the person who provided me with a wonderful…read moreexperience, but I guess it's less important here - every time we've visited, whether for a birthday party, to sign up for a membership, or just visit for an hour to get in some jumps, everyone we've met has been fantastic. For our last birthday party, the manager came and spent 20 minutes with us, making sure our visit was perfect, chatting about life and what-not, and generally making us feel less like customers and more like friends. We signed up for the membership on our last visit (Platinum, baby!), and the young lady setting us up was simply amazing. Friendly, enthusiastic, and just a wonderful person! Thanks, Altitude, for always making our day!

Had a great time on a Friday morning. Staff members were very friendly and checked us in promptly…read more I observed staff members going around and cleaning mats and equipment. Conveniently located and ample parking available. Would go to again.

So much room for activities. I've wanted to do a trampoline park for a while but I wasn't sure they…read morewere made for adults. While you will probably have more fun as smaller human big kids can still have fun here too. The check in process was a bit slow and it seemed like a lot of people were standing around but it was quick once we got to the register. I recommend reservations before hand to reduce waiting time. 90 minutes is also just the correct amount of time to fully exhaust yourself.

We had a birthday party at this location last night. The GM was grossly inept and mishandled what…read morewas a serious situation which ultimately ruined the party. One of the employees touched my daughter's neck inappropriately after she was already suited up in her harness. He made comments about how he could braid her hair and also spoke to the girls about the Nirvana song Rape Me. Completely inappropriate. He was also flashing his stomach at the children. When I spoke with the manager, she moved him to another area with primarily smaller children. My daughter and her friends could not enjoy the evening and I also was worried about everyone. The GM hid in the back instead of handling the situation. She didn't check on us or take responsible actions. She told me she was going to call the cops on me for using the F word when I asked her to do her job. She also sent the host of our party in to ask us to leave when the kids finally sat down to eat. The situation was GROSSLY mishandled and off putting. When we left I had to request for her to come to the front. I told her we would not be paying due to the fact that they did not really play due to all the drama. She started shouting "you will be paying" repeatedly. Then ignored me when I asked her how to settle the matter. She was unable to produce the DMM or Owners name. I would appreciate if an HR employee would get in touch with me. I fear that something worse may happen with this mismanagement and allowing these two employees to continue at this location.

We had the best time celebrating my baby girls 2nd birthday here! While the booking process was…read morefairly easy, it wasn't necessarily the smoothest. Plus their system was hacked and I was emailed by some hackers claiming to be UA. Once we got there, everything was easy. We paid for a vip party so Just go upstairs and they'll have a person to help you out the entire party. Only downside was the only way up is with the stairs. No handicap accessibilities. We set up the room with a few things and went off to play. Every area is super cool and fun! The kids loved it. We came from New Orleans because none of the other trampoline parks had all the different amenities UA has. There was one complaint about the go carts. They weren't being very fair with the lines since they could only run so many cars at a time. So we'd get skipped over for the sake of allowing a certain amount of other people to go. At the end of the day, I definitely plan to go back. This was a really fun experience.