I wish I could give a 0 but 1 is the minimum. They do not respond ever. I have been waiting 4 days for a response to chat. Email, no response. I have yet to call the number I just found somewhere else, not on their garbage site of course. I'm sure I will have to dispute with my credit card company. Worst company I have dealt with in years. This is not a shipping delay, it's a scam to make interest while holding your cash and hoping for the cancellation fee should you choose to cancel instead. Seriously, have you ever seen a company with under a 2 star rating before? Pathetic! read more

Dack Outdoors - Still processing well over 30 days and no response whatsoever!!! - Guns & Ammo Near Me - Pattonsburg, Missouri

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Should have a zero rating... still waiting on email from company going on 3 months now.. Nothing is in stock and will tell you at least 30 days before you will get your product.. They advertise low prices for product they don't have. No value in a company that can't fill a order in a timely manner. read more

Delayed shipments, well beyond their stated 30 days, sometimes more than 2 months. Unfulfilled orders and difficult refunds. Communication with them is really poor. No phone, only through their email BOT "Anne". Not worth the "savings" read more

I have never been so irritated with a online company. almost 60 days now. and just absolute runaround. Hold your money and make interest off it. where are my parts. Item in stock on 09/21/25. that is when order was made. BBB is next stop now. GFY dack. Nothing positive to say. few years ago they seemed OK. Now have gotten really bad. F rating on BBB. I wonder why? read more

Do not buy from these people. After 44 days of my order, I finally received my refund. My order was for only 2 magazines. The Dack Pack sucks. Their customer service does not mean anything. They like to drag things out. read more

Over 3 months for two boxes of 380 ball. Numerous emails to them with little clarification. Also, they change order dates to make it look like they don't take as long as they do. Do not do business with DACK. read more

Dack Outdoors - Guns & Ammo Near Me - Pattonsburg, Missouri

Made an order with them on 8/16/25, I just today (10/28/25) got an email saying I have been refunded after I had to email back and forth for 2 1/2 weeks. If the website says in stock, don't trust it and waste your time, buy it somewhere else. Customer service is almost nonexistent. The 3/4 days between emails is horrible. No number to call. Shop elsewhere. read more

Customer service may be a bit slow but so far their prices are great and I did do my own research , I heard they take a while to ship but I'm not in any rush , building is a hobby of mine and it takes time for me to find the right parts but they have an excellent team that has responded to me every time . Their website has a great variety of products for whatever build you're looking to make and their prices are probably some of the best I've come across . If you don't mind waiting and like doing business with awesome people , I'd say do business with them , I'd personally rather help a small business vs a mainstream warehouse even if it takes time . I don't think people understand how much hard work it takes to be in the firearms business . This is just my opinion but I'd say 5/5 for their prices , team and communication . Hope this helps those people who are willing to wait . read more

it's a scam company they are failing so they are using you as a funnel to pay off their rent and inventory it takes so long because they are pyramid scheming just to go green to investors and the loan company's. PLEASE DO NOT SAVE 50-70$ these guys will ignore you all year long and you maybe get what you order but most likley a damaged or blemished model not what they told you were gonna get but you will, and ontop of another company does their fulfillment, saving money here is not worth the headache no value at all in this company let them go bust read more

Charged my credit card before shipping my order. I patiently waited for about 2 weeks for it to be shipped. They said that they will charge me 5% from my order value as cancelation fee, despite the fact that they couldn't fulfil my order for 2 weeks. Never again I will be their customer. read more

Never again! 42 days to get my order. I never dealt with a business that is this slow. My Bad for not reading reviews first. Buyer Beware!! read more

A 100% fraudulent and unethical business. They state loudly and boldly that it takes up to 30 days to ship your product, and this is how they can keep their prices down. For my case, I waited the first 30 days, then started to send them emails. Their email turnaround time is about 3 days. Every follow-up question results in another 3+ days. Finally, if you bring up the topic of an order cancellation, they will let you know that your order has now moved to the "processing" stage with an unknown ETA. Your first 30 days is essentially a fund-hold period, nothing would ever happen to your order. I decided to not wait any longer to feed their greed, so I filed a dispute with the credit card company for a refund. I sent them an email to let them know of the dispute case, and got a response from them saying that they'd promise to respond to and cooperate with the credit card company to avoid further delay. Guess what? My credit card company has sent them 3 notices, and they did not respond to any one of them. The credit card company does impose a deadline, by when I am fairly certain I will get my money back. But from start to finish, my paid funds to Dack Outdoors will have been jailed for 3 MONTHS, earning them ample interest. Judging from the way they prolong as much as possible the delivery of a paid product, it is obvious that their goal is to amass a high running balance in their account to earn a significantly high short-term interest. Very unethical business model. read more

They are the worst, 45 days later no Ammo no credit, never deal with them again. and they are claiming it shippen when on site it said backordered read more

Ordered a firearm from them and asked to cancel because of the long wait time to receive it. Took them over 5 days to get back to me from the initial email cancellation request. Their customer service is terrible. They also charged me 5% cancellation fee on my order even though NOTHING was processed. In my opinion, this company is akin to internet scammers based on my observation of their business practices. Think hard about ordering at all from this company. read more

Customer service to these people is an oxymoron. It's not always about price. I would not recommend doing business with these people. Have a problem there is no such thing as a refund, only a store credit. Combine that with slow 30 day shipping and you have the perfect storm for failure. READ THE FINE PRINT BEFORE YOU PURCHASE. THEY DON'T GIVE AN INCH. If they keep this business model their newly formed business will be over, sooner than later. I know how much I spend on guns a year and this purchase will be my first and last. I do NOT recommend buying from them. There are better and certainly more reliable sellers out there, many with better prices and far better customer service. read more

Dack Outdoors - Physical location is a small space in a 8 plex strip mall. - Guns & Ammo Near Me - Pattonsburg, Missouri

Their prices are very good but honestly, if you want to received your item in less than 5 weeks then look elsewhere. They are very upfront about their wait times but they have not once shipped my order in less than the stated 30 days. This is by far the slowest company I have dealt with BUT if you are not in a hurry then they are a good bet. read more

Ordered: 8/21 and Rec'vd 10/8. Sure, their website states that delivery can take up to 30 days. This order took 49 days. And it was nothing that was backordered. Many sites had these products for a few dollars more. I would have had these within a week with the major sellers. I am not sure why these people take so long... maybe they get a week worth of orders and place one huge order to the warehouse to save on shipping? I don't know... but 49 days is abhorrent in this day and age. I have blocked their website to NEVER AGAIN order from this outfit.. read more

If you can go there personally it may be OK. I would be very leery about ordering on line from them. After waiting for them to ship my order for six weeks I requested a refund. All I got was a bunch of apologies and excuses. I still haven't received my refund but they said five days and I'm a couple of days away from that. It's funny that they can take my money immediately but take who knows how long to get it back. read more

It took 36 days to get my ammunition. They should employ more people because they are losing a lot of customers. Prices are good but cheaper and faster delivery can be found on ammoseek.com!! read more

AFTER I ordered item from Dack Outdoors I came across these reviews...concerned? yes. Accustomed to lengthy shipping times with Temu 30 days was not a factor. Dack responded to emails within reasonable timeframe. I am pleased to write that the item did arrive and is as described. Paid $60 less than another outfitter site and arrived in less time than shipping by sea from Temu (saved $3...never again). Pleased with Dack, will order again in confidence that the product will eventually arrive. read more

Piss poor service, no working number, uses a bot and has the audacity to charge 5% to cancel orders that aren't looked at for a month! Pay the extra $2 to $10 and get what you want within a week from else where! Their prices are low by stealing from customers! They are a SCAM!!! read more

I placed my order on July 14, 2024. After waiting 43 days they finally shipped it. Upon receiving my order they had sent me the wrong items. I am still in the process of trying to get the correct items and it has been a nightmare. I would highly recommend avoiding this business. I don't care how low their prices are, it is simply not worth the hassle. I am initiating a chargeback with my credit card company because I am sick of waiting on their slow customer service and not being able to contact someone by phone. Avoid at all costs!!! read more

Just a scammers using customers funds to create an operational funds themself simply by at least 30 days or more. Image if they hold 1000 orders for 30 days month after month. Firstly they don't let you cancel even day after the order place without a %5 cut. Secondly, they won't even look at your order unless it is over 30 days and even if they fail to process in 30 days, still they won't allow to cancel without %5 cut. They move the status immediately to processing if a request for cancellation made after 30 days. They make sure that they get their %5 cut irregardless. Customer satisfaction is guarantee is absolutely non existence with these scammers. read more

they are not gurantee on their stock items and trying earn the 5% restock fee from you by doing nothing

Useless waste of money and T I ME. Not worth trying to save a buck to wait weeks or months for an order. Other online complaints mention same delay tactics of requesting FFL licenses from buyers (why they don't go directly to the FFL dealer?) then more weeks pass without a response. Bots answer your emails, a free ai chat box is on their website which does nothing, and a phone message warns that they don't return calls or deal with online buyers. Everything you would do to make any business fail. Their "about us" link on their website tells you they're "Christian-based" so they can hide behind a human concept called never-ending grace, and behave as bad as anyone in any business and be forgiven - no matter what. Wow. That's brazen. But they'll never be out of business because of a multitude of unsuspecting honest people - like us - just trust that clicking an online order on a site is going to work as well as Amazon, or any other reputable business. Avoid this one like Shingles, Herpes, Covid or an STD. Unless you like waiting until the apocalypse happens for an order to be filled with merchandise they don't actually have. read more

I'll give DACK a 2 star, because I did get a refund without too much trouble. I ordered a Ruger rifle that was in stock. Credit card was charged immediately. I was okay with the 30 days, but figured it wouldn't take that long if it was on hand. On day 29 I got the "inventory discrepancy" email, the rifle wasn't in stock after all. I was told I would get the refund I requested in 5 business days. It did show up as posted to my card account on day 4, but disappeared on day 5. At this time I messaged through a couple of bots I found, plus Anne who had messaged me that they really didn't have the rifle. Raised the roof, and was told my "bank must have refused the refund". I've never known a credit card company that wouldn't take money, but maybe Anne was right. The next business day was a Monday, and the refund showed up that day. They got a 38 day free interest loan from me for $756.00, and I got a 38 day hassle, but at least I got my money back. Once is enough for me!!!! read more

I made the mistake of ordering from this company before I looked up reviews. They are transparent that it does take a long time to ship. However, they state 30 days and I received my first order more than 47 days later. I had three separate orders. One of my orders, they couldn't fulfill completely because they were out of stock, Even though at time of purchase they had product availability. I did email with their one customer care representative, Anne, Who was very nice and acknowledged that they have inventory issues. My advice is to stay away from this company and order from other companies which offer comparable pricing. Just don't do it. read more

Online customer service is not good. Very delayed (30 days) with my order and now I am receiving my shipment after Christmas when I am away from home visiting relatives. I am unable to place the package on hold at a fedex store due to the shipper restricting me the customer from putting a package on hold. Now I have a package that is showing up to my house tomorrow with no one there. This business is probably normally fine but do not expect much help with your order if you have problems like me. This company needs to improve communication with customers especially if there is not a known time when the package is going to ship. I tried asking about an estimated ship date a few days before my package was shipped but I was blown off. read more

BUYER BEWARE!!! Absolute scam artist!! Bought a pricey optic online from them a month ago and still no word or product. Obviously they are making their money off people canceling order( which is a 5% cancellation fee). I'm also local to them and they wouldn't let me come to pick up, should have known then that it was a scam. read more

Dack Outdoors is the worst company I have ever made a purchase from. 30 days went by after my order and then received an email stating it is being processed. It is now 38 days and still no item. I had to file a credit card dispute. Dispute will take another month. Dack Outdoors is a big scam!! read more

These guys are scammers. They charge your CC right away, and it took 40 days before they even started to process the order. They say that they will give a refund if you don't want to wait - but when you request a refund, no response until they AFTER they ship out the items. Don't ever let them talk you into a store credit to change the order. I placed and order and wanted to revise it. I was told that they would cancel the order and give me the amount in credit to apply to the new order - problem is, any refund will only be in the form of store credit. Their terms and conditions are total BS - with penalties for chargebacks and fine print to screw you over. Stay away from them - not worth the little $ you save to deal with a shady group like this. Never doing business with them again. read more

DON'T BUY FROM DACK OUTDOORS. These people don't carry any inventory, they are a drop-shipper meaning they buy the product from a distributor who ships it direct to you. Which is fine but they don't do it right away, it takes at least a month, or in my case, more. What little you save in money isn't worth the wait, the hassle or the worry. read more

​​ contact the this company made a purchase $108 and some odd cents they told me it would take 30 days it expired that 30 days already they have not sent anything I looked at reviews and they say they're scam I contacted the ic3 FBI I contacted the Better Business Bureau and I also contacted the attorney general for Missouri this company is a rip off and I had to contact my bank and I'm getting reimbursed but I have never gotten anything from this company it's a terrible company read more

Dack cancelled order. Reason price increase. Yep. AVOID Go elsewhere Anywhere. Unable to understand their business model.

I placed an order using an incorrect FFL. I was VERY concerned. I'm old school; WHAT? No phone? I contacted them email. I was contacted by Shelbey in a very timely manner. The customer service is OUTSTANDING, in contact with me, assuring everything was corrected and handled. These folks are upfront and care. TRUST THEM. read more

Horrible shopping experience, ordered a stock item on July 5th, but it was not updated until August 5th, and it was still in the order processing status until today, August 14th. I asked for a refund, but the terrible customer service only responded once a week, and there is no information about the refund until now. Fortunately, I contacted my bank. Even more fortunately, the merchant got one star. Why is there no zero stars? read more

Update to earlier review. I finally received my firearm on 3.20.2025. It was held up by USPS for several days in several locations and the 1st due date was changed to no date. I emailed Dack to check USPS for a status. I received an auto-response that Dack would reply within 24 hours. Later that day/next day the USPS site updated with a due date (unsure of Dack's role in making that happen). Afterwards, Dack responded to my email outside the 24 hour timeframe, stating USPS is showing a due date. While I don't blame Dack entirely for the USPS snafu, it was their carrier of choice. And I know that's one of the ways Dack keeps its cost down. The bottom line for me: USPS tipped the scale. If I had to do it all over again, I would go with another shop. The $20-$25 savings wasn't worth the time spent and aggravation felt, mild though it was. If saving money is the #1 priority, this might be your place. If time is a factor, Dack may not be your huckleberry, as they say. A mediocre/bad experience, but not completely irredeemable. Ultimately, 2 stars. read more

This is by far the most ridiculous company I have ever dealt with. For a small discount they expected me to wait 6 weeks to get my optic. On week 5 I got the charge reversed, having not received the item. As soon as it did arrive I immediately received threats about being charged with theft. It was the first time they actually did anything in the 6 weeks and that was to threaten me before I could even rectify the issue. read more

I used a price comparison website looking for a small pistol part. They were listed as having it in stock, with a comparable price. I clicked the link to the item and ordered it directly from that link, not seeing their ridiculous shipping estimates or customer hostile "no returns, only store credit" policy. As soon as I saw that after an email a couple days later stating it was "processing", I sent a message to cancel my order. Days later I got a response that orders can not be cancelled once they are processing. I sent repeated messages requesting cancellation, since it had not shipped. They either didn't respond, or weeks later re-stated their policy. You can't call them, they have an AI bot, or you can email customer service, which consists of ONE person, who is always days behind. I will never order anything again without checking reviews. Theirs are horrible. If you see a positive review, they probably wrote it. I received the item 5 weeks later, and immediately returned it, unopened. After all of my complaints about their policies, they shockingly refunded my purchase. It didn't keep me from writing this review, because everyone needs to know about this scam company. Other reviews state that on expensive firearm orders they claim to have in stock, they delay shipping, then claim it was an error and it is not in stock, and then show it in stock again at $500 more than the original prices. BEWARE! read more

Do not order from here! It has been well over a month since I have placed an order for an item claimed to be "in stock." You do not receive a follow up until a month later saying that it's still being processed, but not shipped. The "cheaper" prices are not worth it, at all, spend a few more anywhere else but here. You will not receive your item and then be charged to cancel your order. Zero stars. read more