Cindy is great, but the owner needs to hire some help for her, and update the computer systemread more

Excellent service. We live east of The Villages but came here based on the Yelp reviews. I wasn't…read moredisappointed

I originally left a 5 star review here years ago because the quality of the work was solid and…read moreeverything was handled in house. That is exactly why this update is so disappointing. My recent experiences have been the complete opposite of what I once respected about this business. After returning back to Florida, permanently this time .... with a bag full of dresses that needed to be dry cleaned I was required to prepay due to an incident from over five years ago when I unintentionally forgot to pick up clothing before my return back to CA. . I understand policies around unclaimed items and take responsibility for that. What I do not accept is the way this was handled. From that point forward, the treatment I received was consistently cold, dismissive, and unprofessional. I brought my clothes in multiple times after that, and every single visit carried the same unmistakable sense that I was not welcome. There was no effort to reset the relationship, no basic courtesy, and no professionalism in how a returning customer was treated. This was not a one time interaction. It was repeated behavior over multiple visits. People do forget items at cleaners. It happens. Most businesses address it, set their policy, and move on. Here, it felt punitive and personal, which is not how a professional business should operate. I paid in advance as required, complied with their (NEW) policy that they set JUST for me... , and returned in good faith more than once. The response and demeanor I received each time was the same level of cold and unwelcoming treatment. That is not acceptable in any service environment, and it is THUS the reason I will not return.

You can tell this place is well kept and clean. The lady who oversees it is very sweet. There are…read moresome vending machines, detergents and bleach for sale, tables and huge dryers if you need. I liked the fact that there were a variety of size for the machines. You can use your phone to pay for each of them. Bathroom was really clean too. Our dryer at home went out and had two weeks of laundry to wash plus some towels and bed sheets. We came in at 9 left at 1215 on a Sunday. You can tell it starts getting busy in the afternoon. I definitely recommend. There are a bunch of baskets on wheels big and small which is def a plus!

Clean, well-maintained machines and laundry carts. Very nice lady managing the desk. They also…read moreoffer wash, dry, fold if you don't want to spend your time doing laundry.