Sales staff were very courteous and helpful. First time I have ever bought a "used" car and I was…read moreapprehensive. So they helped me to go through the carfax on my Buick Enclave and worked with me to find options that kept me close to my requested monthly payment. HOWEVER...Bought car on Monday, Engine light came on Tuesday. I called to talk to service dept...they suggested I take it to a Buick Dealer. When I pointed out that Dahl was the one who sold me the car and I figured they should take care of it...they were reluctant to comply. I told them I would be in Weds morning and hung up. Later in the evening, I found an appointment set up for 7:30 a.m. for Weds...no effort on their part to make certain this time would work for me. By this time, I had lost complete confidence in Dahl Ford...so I canceled the appointment by phone and went to Clason Buick in LaCrosse this morning. They were happy to run diagnostics which cost me 178.97 which was reasonable.. After all, they hadn't sold me the car. And there was a recall out on airbags..which should have been taken care of by Dahl And the diagnostics showed needed a sensor which will cost me an additional 387,00!! This should all have been taken care of before I ever bought the car. So lesson learned. Dahl doesn't follow through once car is bought and out the door.

Incompetent at fixing anything had vehicle in multiple times. Did not listen when I told them the…read moreissue is prevalent online. Ignored and "claimed" they fixed it. Had my vehicle for 2 weeks plus the 6 times I had it in. Gave me a loaner that stunk of cigarettes and rattled as you drove it. Claimed it was all they had. They lied constantly about every issue. This car had issues 3 days after purchase so it was there issue. Filed a BBB complaint and they called me and left a message. I returned the call 11 times but they NEVER called back. Stay away from them they are dishonest!!

Brought in Honda Pilot that was running rough. They misdiagnosed at a tune of 1.2K...were all so…read moreproud to tell me how they guaranteed their faulty work after I took it to a local shop who correctly fixed the problem. Don't be so brash in faulty work and arrogant...this family will never recommend Dahl again....thanks P*ter and Ta***...for you less then professional representation of the Dahl family.

I purchased a used Subaru end of July at Dahl Ford onalaska…read more There was some red flags when I purchased the Outback, such as dead keys or car not even half filled after purchasing the car but didn't look into it because I bought the car cheap from them. What I'm shocked by is their customer service, especially in their service department. It took them a month to just repair my plug nozzle for my windshield fluids. They kept saying they'll call me when new parts comes in etc. but never did. I was always the one haggle them about the follow ups to get it done in a timely manner. Then my check engine light came on and they scan it and such when they fixed my nozzles, and told me to contact them to follow up and schedule some service to see why the code p0420 popped up. That was august 21th. I left a few voicemails to Bob, the guy they told me to contact to deal with this issue. It's now September 9th, no call back regarding the voicemail I left etc. talk about a terrible customer service and it seems like they just don't care enough for their customer. If you want a terrible customer experience after buying a car from them this dealership is it. You will have to go through obstacles to even get some sort of contact with them. Overall experience was poor, and didn't see any unique benefits compared to other dealerships. I would look else where if you value customer service and people that act knows what they're doing.

I was absolutely blown away by the service department. Everybody is so kind, friendly, professional…read moreand they are super fast! The shop Is clean, easy to navigate and you're not bombarded with upsells. The communication is super easy and efficient. They will also drop you off and pick you up! Best of all they are very affordable compared to other shops for the same work! Definitely recommended! I'll be back!

I love my new S4!! Buy Happy, Drive Happy, the whole experience made me happy! My S4 is simply…read moreincredible, and I am so glad we made the trip to La Crosse to get it. It matters to me that when my husband told them it was my car they immediately turned all their attention my way. Every question was answered, I felt like I was their favorite customer and they even helped me figure out the massaging seats!!!! Wow, this thing has great massaging seats in fine Napa leather and a heated steering wheel! Sure, a car this great would be easy to sell but Ryan and his crew, especially Emily Dan and Melissa, really put in that extra effort. La Crosse Audi/VW is my new favorite car dealer, I highly recommend the trip if you are not local to La Crosse! We even got to meet the technician that applied our ceramic coating and did the final detail on the car, Christian...the whole crew was outstanding!!

I have had service work done there for over 25 years. I have total confidence with Tom Curtis and…read morehis service dept

I normally distrust car dealers, like most people. But these guys have been great! They gave a…read moreloaner (no charge) while they are fixing our Fiat - and they are replacing a part they installed a little while ago at NO charge. Honest, and definitely customer-centric!!!!!!!!!!!!!

recently used their towing service to transport my disabled work van…read moreto repair facility. truck arrived as scheduled, Cory, driver, knew his business, and was very helpful, as vehicle to be towed was a bit up the hill and behind the barn. Not to worry, Cory was up to the task. Good man. ChosenJuan Jan. '26

My Parents have bought multiple vehicles from here and have all their service done here and love…read moreit. I on the other hand have always been disappointed with their customer service. We bought a van from Sleepy Hollow and have had it serviced here several times. While they seem skilled and knowledgeable at what they do, I always go home feeling like I was charged the maximum amount and was informed of very little. To be fair, no one has ever been rude to me, I just always feel like I am an inconvenience.

I will never purchase a vehicle from this place. Went there to test drive a vehicle, wife decided…read morethat she did not want it. She seen a truck that interested her, she asked the sales person to check on it. His response was, "do you pull anything", "you're going to drive this every day?" West Salem is a small town. This dude clearly needs to be selling cars in the big city. Will be taking our business elsewhere, I don't care how good of deals this branch has! West Salem branch is pathetic. STAY AWAY!

Called to see about a car and never got a response. I'm not going to beg to give you…read moreMy money. Too big for their britches anymore. Used to be small town convenient but no longer that way. Just crickets

This absolutely the worst place ever to get a vehicle. The prices are 10,000 over blue book. They…read morecharge 21 percent interest. The manager and owner are just crooks they will rip you off. They offer extremely poor service to fix your vehicles. The vehicles are high mileage and something is wrong with them when purchase but later will cause you more trouble down the road. They do treat their employees like crap they don't care one bit about them. so my advise stay far far away.

Bought a 2012 Nissan Rogue. I was given a Valet key for the car. I asked for the fob that the valet…read morekeys goes into and was told they never got it when they got the car. Nissan is charging me $250 for a fob and programming. Lesson learned. I was forced to attach an engine and powertrain warranty to the loan. Less that two months after buying, the serpentine belt broke and couldn't drive the car. I called and left a message with them about my concerns and I never received at call back, plus the belt was not covered, so I just spent over $500 for repair. I'm disappointed with the lack of courtesy to return my calls. I will scrape their sticker off the back of the car today. I'm not advertising for a business that ignores me.