A few weeks ago I had a truly disastrous experience with this restaurant. I made a dinner reservation using the platform that is offered on their official website. On the night of the dinner I arrived having driven with my husband from out of town, in fact we were so worried not to be late that we skipped checking into the hotel first.
When I entered I was initially given a table, the restaurant was partially filled, then a few moments later a staff member came up to me asking to show proof of reservation, which I did. He came back to my table later again and told me a mistake had been made by their booking app and I should have been contacted about the reservation being cancelled due to lack of space.
I let him know that I had received no cancellation call and we even went through my emails together only to find there was another confirmation sent to me, in the Italian language this time. At that point I was still confident the matter would be resolved in a courteous manner and the restaurant would find a mutually accommodating solution considering I was obviously in the late stages of pregnancy and mentioned that we drove from another town.
Imagine my shock when I realized that I was actually expected to get up and simply leave without even receiving a proper apology!
And so, on what was supposed to be a special birthday night, I found myself, seven months pregnant, out in the dark street in a rather sketchy neighborhood waiting for my husband (who was still desperately looking for parking space around) to come back to pick me up..
Thankfully, we were able to find a very cozy seafood restaurant in a different neighborhood that didn't require a reservation and was able to find us a table within five minutes. The night wasn't ruined after all, however, thinking back about the humiliation I was subjected to when I was literally escorted out by the staff of Dai Saletta in front of other customers still makes me shudder.. read more
