Service is horrible/ wait time horrible / and it's young people inside taking 15 to 30 mins to make people food / walking around on they phones ..... not ever stopping here again read more

Dairy Queen - Like this all I got why do it take 30 mins to make ? - Fast Food Near Me - Desoto, Texas

They closed today at 7pm! What the freak? I want my steak fingers. Not very queen vibes for dairy "queen"

Horrible location. We came for the new Fruity Pebbles shake and arrived at 8:20 PM. After waiting, we were told they were already closed, even though their posted hours online say they close at 9:00 PM. If you're going to close early, at least update your hours so customers don't waste their time driving over. Make it make sense! read more

This location is absolutely insane. I swear it is a front to something else it is so bad. There are only two tables inside. It takes about 15-20 minutes for a basic ice cream order. Staff has zero personality. We tried ordering a special and got the response "we ain't got that". I wish I was making this up. We have given this location many tries due to its location to our house but no more. We ordered two hot fudge sundaes and got a layer of chocolate syrup on the bottom of the cup and then ice cream. Pitiful for a DQ read more

Today I went for lunch. Upon pulling up to the Drive thru I was informed that there was no need for me to order, because they won't have a cook for another 30 minutes. Its the middle of the day. 1:15 p.m. and you have no cook. How is this acceptable. If it were possible I wouldn't have given any star. Nora D read more

Not sure how this place stays in business. Been stuck in the driver through 15 minutes with one car in line. At the driver thru speaker for the now and waited 5 minutes for who knows what. Kid at the window said he was the only one working in the restaurant. SMH... I'm done read more

The worst service there is!! no matter if they have a line outside in the drive-through or completely empty restaurant you will be ignored by the teenagers that work there. I waited in the drive-through until no one was left and they still never took my order. Went inside completely empty restaurant with two people working there from what I can see. One female teenager was working. The drive-through one was in the kitchen. The one in the kitchen looked up at me and put her head back down and went back to doing whatever she was doing on her phone. The one in the drive-through acknowledge me, but didn't say anything. This has to be the worst service ever! read more

If I could give this place zero stars, I would. The food quality at this location is terrible and the wait time is long. They also don't accept DQ gift cards. I won't ever be back. The DQ in RedOak is a million times better. read more

I didn't get to take pictures of the beautiful food that was presented to me. However I have many genuine great things to say. To me, this is the best DQ I've ever been to (and I'm gone to several). The guy and the girl that took my order and gave me my food were professional and speedy. My order was taken with ease and my food came out fast & fresh. My tenders, fries, & shake were all great. I could tell it all was made and handled with extra care. read more

I stopped here to go inside and grab a Nachos and a drink the price for both said on the tv monitor said above the register says that it was $6.99 however I was charged $8.99 when I questioned it the Cook said that the price had increased and I could take it up with the boss!! Very terrible service Will never be back!!!! read more

Worst Dairy Queen I have ever been to. When I walked there was hardly no furniture . Went to use the restroom , no soap or paper towels to dry your hands, so I went to the counter and asked for napkins and was told they didn't have any. read more

A mediocre experience. Located right off Hampton across the street from a nearby McDonald's, I was hankering to try DQ as it's been more than 5 years. Im pretty convinced I should've left it at that. Drive through is not setup for bigger cars while going through the curve. I chose the belt buster combo. My Drink, Hi-C fruit punch, was watered down. Appears they may be short staffed as I had to pull around to wait for my order. The fries, below average and stale. The burger itself was tasty but I have had better . Reminds me of sonic in a way but I would choose sonic before coming back here. Not worth the $10 . read more

Yes I went to this community Dairy Queen 03/31/2025 about 5:15was in line for at least 15 of those minutes, order a 4 piece steak finger country basket no combo, the sign showed $8.99 for just fingers/fries but when I get to the window waited 5 minutes more for someone to come and take the money price was $9.26 plus tax $10.03??, then after the young man took my money then left about 5 minutes later he gave me a receipt then he left again from the window I didn't see him again,after that a different person brought me my food then when I ask to speak to a mananger/Supervisor I was told that there was no manager there I asked for a leader a person was called by the name she gave as Marie I explaine about the difference in the prices she explain she didn't have time to change it, the computer automatically changes it, So I said change without telling any of the employee of the change? Marie began to over talk me and stated why she/they hadn't change the prices, She was rude and not professional at all she even told me she wasn't a lead she was just an employee just like the others. So I asked for a owner's name phn# emergercy phn# she didn't know of one. So I said so if a fire started or someone got hurt what would you do other than call the fire dept (no reply closed the window and left).I did tell her she was lying. I will never return to this DQ again I have my ticket it shows the server by the name of Saralee M ticket # 98 at 5:46 pm 625 N Hampton .If this is the way you're going to continue treating your customers then you need to MOVE to another side of the country. Just my opinon. At least she could have offered to give me at the price on the sign or compensate me by giving me some other perk or additional some thing. read more

The food is awful. The chicken and dumplings had the consistency of water. The advertise prices are not the prices that you're charged. When asking about it, they said that they just haven't changed the price board yet after you go there and they don't have the food that you order. It's worth the drive to go to Ovilla. read more

DO NOT GET ANYTHING EDIBLE FROM HERE!!! It's 2 am and I almost had to call the EMTs because I suddenly had the urge to go poop. On a normal basis, Dairy Queen would not even be on my list of places to eat because I cook 4-5 times per week or we eat at places like chipotle, chicken express or Pizza Hut because we have such limited options in the neighborhood. I had passed by about 7 restaurants from Lancaster to Desoto and they all had lines out to the streets. Because it was so late and I didn't want to wait I decided to go ahead and make my way home. When I get to Hampton and Dalton, I noticed DQ doesn't have one soul in line. What an idiot of me to think that meant that no one wanted Diary Queen on a Friday night. I ordered the steak finger meal for my husband and myself. Initially, I'd only eaten one steak finger and a piece of bread because something felt off about the cook on the meat. I went back later and ate another steak finger because I was hungry from not eating earlier. My husband advised that his stomach hurt and I gave him pepto. At 130 am, I was woken up by my stomach being in knots. I went to the restroom and as soon I sat down I started sweating to the point that the floor was wet and my bonnet was dripping wet. I couldn't excuse the food from my body right off, I got dizzy and thought I was going to pass out. I grabbed the trash can hoping to vomit the food out, nothing. I sit there another 10 minutes with agonizing belly pain and I didn't want to alarm my household so I try to suffer in silence. I'd raced to the restroom so fast that I left my phone on the nightstand so I couldn't call my husband or 911. I've NEVER experienced something so terrifying in my life!!! Now I see why they didn't have any business. If I didn't know any better I'd think they actually poisoned our food. That's how bad my experience was. Some people may read this and think I'm being dramatic but I'm not. I don't have food allergies or a sensitive stomach, they are either not cooking the food all the way if they are putting poison in it. Aside from my feeling near death experience, the service wasn't great at all. There was an older hispanic woman and two young Hispanic teens working there this night 4/7/2023 and you could tell they were in training from how the transactions were going and how the lady was hovering over them. DO NOT PUT YOUR LIFE AT RISK! STAY AWAY FROM HERE!!!! read more

This place is proof not all franchises are the same, they had us and 3 other cars in drive in waiting in the front to get our food. We had to reverse several times to let cars go by. Very unsafe and then the girl was rude that she had to look for our car. I won't come to this location. read more

Dairy Queen - Actually really good, I'll go to different location. - Fast Food Near Me - Desoto, Texas

The food is always tasty and hot, but be prepared to have a back up plan to your original order. They're always out of something like bananas, ketchup packets, chicken strips, cherry juice for cherry limeades, and even drink holders. Please also be sure to check your order. read more

I try not to come to Dairy Queen because of the temptation of there Blizzards and yummy food. While the customer service is okay I do enjoy the treat of getting my Blizzard every now and then. This location is a lot cheaper than the lication that is not to far from Herr (CedarHill). Not sure if this has something to do with mangnement or not. But this is why I come to this location. My food has always been fine good. I will continue to fight the temptation to pass this place up because of the treats. But I doubt it! :) read more

Dairy Queen - Drive Thru - Fast Food Near Me - Desoto, Texas

The best foot long chili dog in town!!!! They toast the bun, spread on mustard, load it with chili, then drown it in cheese. It's so big you have to share it. These people are so fast. The food is very consistent. You always know that you are getting a good product. read more

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I haven't tried any food here only the ice cream. The restaurant itself appeared clean and roomy, the young lady that had taken our order was pleasant. My Sundae was yummy and the medium size cone my husband received was HUGE. He is still talking about it hours later lol. I'm guessing everything really is bigger in Texas! read more

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Be careful of the tall Mexican lady she over charges card's make sure you check your bank account to see if you did not get over charge like I did I had to come back to pick up cash spite of wasting my time and gas coming all the way to pick up my extra cash that I was over charge $10 they will punch in different numbers in the machine to get extra money out of your card. Please ask for your card receipt because she will not ask you if you want a card receipt she will only give you a receipt from the register making you think that's what you paid. Be very careful at this place with this tall Mexican lady with short hair her name is Alejandra. read more

Worst experience ever!!! No manager on duty. They were out of sweet tea, brownie, bananas, nuts and grilled chicken. No one knew what they were doing.. very disappointing. read more

This place serves old food that has been sitting under a heated light! I'm so pissed! I just purchased here 20 minutes ago and my fries were cold and hard! The burger meat was absolutely horrible, the veggies we're wilted and it was as if my burger had been sitting for hours! There was no manger there and the "kids" that were there were playing and moving slow! We had to pull in front of the store after ordering at the drive through and still had to wait almost 20 minutes, all to get home and the food just be down right nasty! I really want my money back ! The fact that I just threw out an entire meal is absurd!! This place doesn't deserve a single star at all! I'm calling the health department tomorrow! read more

Taco meat was old and way over seasoned. Figured crispy chicken sandwich would be better, WRONG. The small thin patty looked okay, but when I bit into the sandwich, it had a rancid odor. 12 bucks down the drain and now im hoping that I dont get sick! Thats the last time I ever give this place a shot. read more

Yum! They have Orange Julius on the menu! One of the most delicious drink EVER! I used to get these at the stand alone Orange Julius store in the Food Courts of various malls but now they merged with Dairy Queen. Order one! You will not be disappointed! read more

I've been here several times over the years. Never had a bad experience. They aren't the fastest fast food, but Dairy Queen never is. That means is fresh. Dairy Queen just reminds me of my childhood. read more

Poor customer service from that little Mexican chick working the drive through window. If she can't understand English, and she doesn't care about customer satisfaction, then perhaps she needs to explore other employment options. I ordered a blizzard with chocolate covered cherries. I got one with tons of strawberries. I'm allergic to strawberries but that smart mouthed chick had the audacity to insist that I would order something I know I am allergic to. Then she told me to shut my fucking mouth. Save your money and don't go to this restaurant. The location in Red Oak is just a few miles down the road, but way better with customer service - and they carry cherries for a chocolate covered cherry blizzard. read more

I have been going to this location since I was a teen. I was so upset from my last two visits. The first time I made my order they sent me to around to the front. I waited twenty minutes and finally went in. They had lost my order and asked me what I wanted again. I figured they were just really busy and asked for my money back. Just a few hours ago I went again. I made my order and they said that the orange Julius machine was down. I asked for a slushee and they said they no longer had them, even though there was a picture on the menu board. So then I asked for a turtle fudge blizzard, they then replied that they were out of pecans. I was going to order the five dollar box as advertised on television but they said that they were not a corporate store and would not be honoring the deal. Again they asked me to pull around. I reminded them of my last visit and they still had me pull around. Later they brought my order out and they left out the fries. I know that I had ordered them because I was reading off of a list. To get the fries they made me make another charge on my card. I don't know what is going on with them but I'm sad to say they must be under new management. Oh and I forgot to say that my tacos were super soggy and the fell apart. I won't be going back there until they have time to get it together. read more

I have gone to the DeSoto Dairy Queen for probably about 10 years or so and I've always mostly gotten the tacos or the deluxe nachos. But today was a bad experience I noticed that the employees had changed so what I received today were burnt chips I got no ground meat only chips chili and very thin cheese it comes with tomatoes and onions I got Tomatoes but I got ends of tomatoes I tried calling their number several times to speak to the manager to see if they made decisions on changing the recipes or changing what toppings they're using or getting some type of information. But the phone went unanswered. They have gone up on the price as well but they are using less and again the chips were burnt less cheese and no meat only chili. I don't recommend this Dairy Queen at all . read more

I had both of the girls in the front mean mugging me and my sister. When my food was ready they were not there to give it to me, because they were talking to their friends. Their friends started looking at my sister and I as well. I felt very uncomfortable and didn't appreciate the way they were treating me. I did not get their names but on my receipt it says the server is Alexis. read more

Slow, employees are rude and they are always out of items or you have to wait forever.

Bad experience here! Had to wait 25 minutes on the side of the building for 2 blizzards and a tea. The ice cream in the blizzard was gross. It tasted like it was sour. It tasted nothing like I remember blizzards tasting like. read more

Yummy! I got the 4 piece Chicken Tenders basket! Yummy! Everything was fresh just the I like it and the order was fast.

Answering the phone was slow, waited in line behind one car for ready made Chicken and Dumplings 10 minutes. Outside lights were out and could not tell they were open. Dissapointed. read more

Soooo they need to remodel this place.. its kind of scary.. My tea was good however but the place itself makes me think twice about the food.. read more

Smells moldy inside. You can tell employees are not happy to be there. None of the employees wear hats or hair nets and witness them scratching their heads. Customer service is really lacking and place need serious renovation. read more

The menu left something to be desired. They didn't have a lot of things that I have gotten from other locations like the banana cream pie blizzard and they were out of strawberry topping which was very disappointing. The staff was not that friendly and I am really not sure if she touched my cone with clean bare hands as she handed it to me with not paper cover and no napkins hmmmmmm. I ended up getting a plain vanilla cone which tasted like frozen vanilla ice, not the creamy vanilla swirl that I am use to. The building leaves something to be desired but I think it is right in line with the surrounding businesses. I am sorry but I will not return to this location for ice cream but I have not given up on Dairy Queen. read more

went inside to get a jalito ranch burger with a side of jalitos. she tells me i can't substitute fries for jalitos. i told her i do at every location i go to and then she turns around and starts talking in spanish to het manager. (which is very rude.) she then turns around and tells me they don't have jalitos. how can i get a jalito ranch burger if you are out of jalitos. i then cancelled my order and left. read more