The food was fresh, the service was amazing. Who I'm assuming is the general manager kept checking on all customers in the lobby. We didn't go at a super busy hour but when he had time he would come and check on his customers. And the lobby was clean with nice background music. read more

I just recently tried Shake Shack in Grand Prairie and the burger and chocolate shake were delicious. Its hard to go wrong there! The price was a little high, which is what has been keeping me from trying Shake Shack out earlier. I went through the drive thru so I cant speak for the dining area, but the drive thru was quick and had two lanes. Good amount of parking at a busy intersection though! You should probably try this place at least once! read more

We are all about healthy eating so we don't go out for a so called fast food style hamburgers. First time In Shake shack and we are from California. I believed there is one in Newport Beach, Ca. This Place is clean, restrooms and outside. We are very particular about cleanliness of establishments like this. Staff are welcoming; they dressed nice, look clean and with a nice smile! The burgers are soooo good, definitely tasted fresh! Pleasantly surprised. We plan to come back here again. Probably make this our go to spot for burgers and let our tennis friends know about it too. Happy with what we have purchased. We even tried the caramel spicy shake. Delicious for a couple who don't like anything sweet. If you are looking for a lot of food, you should go elsewhere. We look for quality. This place deserves a 4 star minimum! Keep up the great job! Dr J & LC read more

Burgers for lunch. We got burgers, fries, lemonade and sweet tea. The food was hot and fresh and the burger tasted wonderful. Unfortunately it's supposed to be half a pound total but clearly wasn't even close to that. The fries were done right but were nothing extra. The restaurant was clean and the service was good. The employee working was trying so hard to take good care of us. Absolutely no complaints about service. That being said. The lemonade was supposed to be made in house but tasted very bottled. The sweet tea was unsweetened and we had to go ask for the correct thing. It was remedied quickly and politely. For me, the price point is a little much. We spend about 2x what we would spend elsewhere for a burger. I don't mind paying a little more for a great burger, but unfortunately, for me, this isn't it. read more

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Food's good but man the prices is high as a kite. I don't remember it being so expensive. I had a double or triple meat burger with a float and it was nearly 29 bucks. I can get the same thing at Braum's for half the price. And the float wasn't even a real float. The ice cream is suppose to melt into the soda, and cause a cream. It's suppose to be more ice cream than soda too. Their idea of a float was a small scoop of ice cream in a big cup of soda. read more

Great experience at the Shake Shack! Service was superb. We were met by Joshua who greeted us and then took our order. He was so friendly & helpful he also kindly stopped by our table to ask about our food and got us a drink refill even my son said he's going a great job! Our food was delicious and we tried all 3 flavors of the new mini boba drinks. I liked the Cherry best, my wife enjoyed the Strawberry and my son liked the Mango. read more

Shake Shack Grand Prairie - Outstanding de patio & entrance - Burgers Near Me - Grand Prairie, Texas

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Shake Shack Grand Prairie is located in the Epic off of 161 serving hot burgers, fries, and shakes that will have you wanting more and more by the bite! We came by on a weekend night to use some coupons we received for a free burger and fries. This location has a drive through, and the parking is ample due to being located in a shopping center. As we walked in, we were greeted with a warm welcome and smile from the staff at the register. We noticed kiosk that were available to use for making ordering easy, but we went ahead and ordered from the staff since we had coupons. I went ahead and ordered the Smokeshack burger, fries and chicken bites. We went ahead and additionally added cheese sauce for the fries and honey mustard and ranch for our condiments. We also purchased the sugar cookie shake to wash it all down. We went ahead and took our table number and placed it on one of the many tables that were available to sit at inside this new modern and well-lit restaurant. They have a ketchup dispensary along with mayo packets and even complimentary water with cups that are available for self-serve. Within minutes our food arrived and was looking stunning and was well presented. The Smokeshack was well wrapped and clearly displayed chopped cherry peppers with bacon and cheese in a soft warm bun. The chicken bites were hand breaded chicken breast that were crispy while the sauces we chose paired very nice with them. The fries were deep fried golden brown to perfection while they remained crispy on the outside and fluffy on the inside. Overall Shake Shack will always be a fan favorite of mine and I'm always looking forward to the new items they put out seasonal and intrigued by their creative ideas. read more

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For $14.49 the burger was very small and thin. Still pink through most of the meat. It was thin, so cooked too fast. There were only 3 cars in line at 11:45 a.m. Not That Busy to Rush Cooking the Beef Patties. The tomatoes were 2 small slices, not ripe, barely pink on one edge, mostly green/yellow, no flavor. The lettuce leaves were green, but very limp and slimy, not crisp. I asked for the veggies to be on the side, so the heat of the meat did not make the lettuce limp. The fries were cooked too done, very hard, not just crisp. The drink was a Dr.Pepper and was very good, the mix was correct; which is rare for most restaurants However, the person taking the order was nice and you could understand what they were saying, the person at the window was nice. I won't return, because it is too expensive for sub-standard food. read more

Not bad, not great. So far, I just enjoy the regular cheeseburger. Everything else is just too much. Also, I wish it wasn't so dang expensive haha. Good for once in a whiles. read more

I didn't order so I can't comment on actual service or environment. However, the Dubai chocolate milkshake was AMAZING!! Even after freezing some for later and going back to it.. highly recommended!! If they really want to take it over the top, they'd had some fresh strawberries to it read more

Burger was good. Nice and light. Customer service was good. They actually asked how everything was and tasted. Bathroom wasn't too bad. Could have used some attention. read more

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My order was prepared as expected - timely and hot. I would definitely visit this location again.

Joshua provided excellent customer service! Food was hot and fresh but way too many red peppers on the bacon burger. 2 burgers (1 single, 1 double), 2 fries, 1 milkshake, 1 lemonade - $42. Ridiculous!! Saving grace was the chocolate milkshake and customer service from Joshua. Chocolate milkshake was made with chocolate ice cream, not vanilla with chocolate syrup, and was delicious!!! I would go back for the $6 milkshake alone. read more

Service is so bad here. This is my third app order. Always bad customer service. The food is good. They do not address. Stand there till someone walks up and still does not say can I help you, thank you. Something. My bad did not have a sticker with my name. Just bad customer service. read more

Really good. Had been craving a smashburger and thought we'd try the Shake Shack in Grand Prairie. The place was busy, but staff were courteous and helpful. We ordered two burgers and fries. More expensive than In-N-Out, but less than Jake's. For my money it was the better burger. Perfectly cooked and just the right size. I was impressed with the food and the establishment. Highly recommend. read more

Shake Shack Grand Prairie - ShackBurger - Burgers Near Me - Grand Prairie, Texas

It's gets one star for the 25 minute drive thru wait!! The burger was just ok at its best.. definitely not worth 9$. Fries were totally the most underwhelming fries I've ever had for crinkle cut. They were fried too hard and were cold by the time I finally got my food. Would I ever try them again.. only if I had to and there were no other options. I dint think I'll ever say.. "let me get up and go get some shack shack" If you've never been .. be warned! EVERYTHING IS ALA CARTE!! There are no "meals" (sandwich, fries, drink) each item is a separate price. I think for 15$ ( burger and fries) the least you can do if give the person a drink!!! read more

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Ordered via drive thru. Took a rather long time to get my order out after I paid (upwards of 5 mins). The window attendant had her back turned and the window closed while I waited. French fries were cold and a very sparse amount. Interesting experience. read more

Shake Shack Grand Prairie - Fries - Burgers Near Me - Grand Prairie, Texas

I've never seen a drive thru shake shack. Theres not much to say about my experience. You walk in and you aren't really greeted. Everyone is in the back working the drive thru. Behind the menu board you have kiosks to order your food. I'm not sure if they have someone to take your order if you don't want to do it on your own. That was really weird to me but it seems that's how a lot of places are. Burger was good. Fries aren't the best. They lack flavor. I've been to a couple of Shake Shacks and there's tvs, patio area with a ping pong table and really nice artwork. This location doesn't have any of that. There's no wow factor here. Maybe it's the drive thru? Would I drive from Oak Cliff again? Probably not. I guess there was a lot to say lol read more

Shake Shack Grand Prairie - SmokeShack burger w a ridiculous amount of chopped cherry peppers. - Burgers Near Me - Grand Prairie, Texas

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Shake Shack seems to get mixed reactions. They are not the cheapest but I really like their burgers and fries. I go basic and just get the regular cheeseburger and the fries with cheese sauce on the side. I like their shakes but recently discovered the plain scoop of vanilla custard. read more

I had amazing customer service from all employees but Luke went above and beyond to assist me. He came by to see if anything else was needed and offered to refill my beverage and helped to clean my table. The food was great, a bit pricey but worth the price. read more

Shake Shack Grand Prairie - Burgers Near Me - Grand Prairie, Texas

My first time visiting. My order was incorrect, onion rings were salted, French dip sandwiches were mediocre, the beef was overcooked missing add-ons. The atmosphere was pleasant, the staff was nice. I'll try it again one more time and hopefully it's better. read more

Burger was good they do a nice lettuce wrap. Fries were hot but just fries. I ordered a large soda, received a small one. Chocolate malt shake, runny they need less milk. Felt like a thick chocolate milk. Could hardly taste the malt. Shake is literally in the name I was expecting a wow just for that and I got a meh.... read more

This place is such a disappointment. 1st off, the food looks nothing like the pictures on the menu. NOT EVEN CLOSE. McDonald's double cheeseburgers are bigger than this burger and taste better. Then you want to change $20 for this??? The fries are Great Value crinkle cut fries. Correction Great Value frys are better. I will never eat here again. Oh, the shake was good but not worth the price. read more

Shake Shack Grand Prairie - Really $20 for this? - Burgers Near Me - Grand Prairie, Texas

Shake Shack never disappoints! The burgers are juicy, the crinkle-cut fries are perfection, and their shakes are simply divine. The quality ingredients and friendly service make every visit a tasty delight. A must-try for burger enthusiasts! The plants create a nice airy environment. read more

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Great burgers. Decent service. Love the shakes. Check out their website they usually have specials on their newsletter. Beats the likes of Five Guys for me. read more

Glad to have a Shake Shack in the area now. I've been going to SS for over ten years since they were only in NYC. Yes, it's expensive but everywhere is now, a regular chain fast food joint sets you back $12-15 for a meal. Stick with the burgers or chicken, don't care for the dogs. Cookies and Cream Shake is great . Love the cheese fries. This is the first drive thru location I've come across. Ordering is mainly through the self service computers. Will be back. read more

I was not greeted and was forced to interrupt the girls talking and giggling to ask how to order, since the order screen was turn around. I ordered the shack stack. Witch is a smash burger with a cheese stuffed mushroom & some gross creamy mayo. I paid 12.65 with tax and I want a refund. The girl asked how much do you want to tip us, and remember, their's 2 of us. I said for 12.00 for a small single smash burger & a water, y'alls tip is already their. I then asked if they got a paid to work their? They said yes, I said so what are you doing diffrent to earn a tip from me than you wasn't going to do for someone that dosen't tip? They said "nothing really". To that I commented. This tipping thing is getting out of hand! I did not talk to the manager about a refund because I was and remain still pissed. The employee got my order wrong and was sent back to make another one. The cheese fried mushroom, hot grease squirted out and burned my cheek and chin. It was a messy & very nasty tasting burger. I ate 1/3 and left. They wasn't saying thank you or have a nice day to anyone that was leaving "That really pissed me off". Sorry Shake Shack, you had 1 chance! read more

We got 3 combo meals and 2 shakes for $67. I get it everything is expensive these days but that is crazy especially when I pulled that burger out the bag and it looked like a Wendy's kids meal. I was laughing I was like no way. The taste was alright but just not enough bang for the buck. The fire were just on nothing special at all. The shake was good not gonna hate on that. If I never go back in my life I wouldn't care. read more

Perfect- fast delicious - this was my first time at a shake shack and I will definitely be back

I paid Chick Fila prices for McDonald's level of customer service. You had to use the tablet to order and pay. The server brought the food to the table without speaking to us, no napkins, etc. They expected a tip when ordering and not after services provided. read more

2nd time. Same thing. I ask for napkins n condiments. Guess napkins and ketchup is too much. This place really has horrible service. Never coming back here. After I told them please can you put ketchup n napkins. They still forgot. Seems they lack common sense. Sad. . . read more

Don't ever go to this place. Soooo slowwww! Waited 20 min for my fries. Looks like one person is working inside

Good but y'all stingy with the ketchup. What do you expect me to do with 2 packs of ketchup for an order of fries and a double meat burger? At least give me 4 before I have to ask for more! read more

Yes I recommend for sure i love there burgers specially their milkshakes the vanilla one is my fav.

Overpriced for what it is. Jake's is better for the same if not less price. Great customer service though.

Building is very nice. Workers not so much. Food tasted good but looked like cafeteria food. Worker Seemed irritated that I ordered. Food portions are small and over priced. 6 count nuggets for $7!! Small shake was also $7 They were tiny too. read more

Where to start. Well, for 1) We waited 10mins in the drive thru for our 2 burgers and 1 order fries. 2) I ordered my burger with no cheese and it was smothered in cheese.(the bag even had the labeled burger for No Cheese). 3) we waited about an extra 5min at the window for shakes (while the burger and fries got cold & soggy in my lap). 4) the "shakes" were just chocolate milk, idk why we had to wait longer for just chocolate milk. 5) Having to wait that long for all of it and still having to drive another 10-15min home so I can freeze these "shakes". -__- But, only thing I actually liked were the fries. I even hyped up these shakes to my friend too and it was a let down. Overall I'm disappointed, my first time having Shake Shack was in Miami, FL last year and I was excited for it opening here in GP. I mean I'll definitely give it another try in another maybe 4-6 months. Give them some time to figure things out and hopefully redeem themselves. Since they've only been open for about a little over a month now. But yea, you're better off going back to the usual Braums and WhatABurger, because you're at least getting your moneys worth over there at this point. read more

Chicken shack was good! Seasoned well but small. Crinkle fries for almost $4.00 ridiculous and just plain. Strawberry shake ok. Maybe hamburger better total $19.00 and not worth it. read more

hadn't been to this spot since it was the Oasis. basic stand in line to order from a small menu and proceed to get your plastic ware and any napkins and packets you need to eat with. ordered a appetizer and we received it with the sandwiches we ordered. all was not hot at all. been sitting for awhile . tables were not cleaned off. you had to get up and walk to front to get a refill on your drink if you wanted one. terrible atmosphere ( not one). broken down picnic tables to try and sit on. the only view of lake was at boat ramp. everything else was blocked by a huge party boat parked in front of you outside. needless to say, won't be back here. what a waste of what was once a great place to enjoy a great meal and atmosphere. read more

The food was cold,,the chicken nuggets and burger were small ,I wasnt full still hungry,the only thing that was special was nothing other than the place it is known for..I wouldn't go there ever again.To expensive,not worth it!! read more