10000/10 great customer service and they have the most amazing food best fast food, and the ambiance of the store is always so good. The vibes here are amazing there hasn't been day where I got disrespected in this store read more

Went for a late night dinner at around 8:45-9 only to receive French fries that are so stale they're rock hard and received rubber chicken. Spent almost 40$ for a meal that we couldn't even eat + waited in line for a really long time just for the car in front to receive 2 Blizzards read more

Dairy Queen Grill & Chill - STALE FRIES - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

No wonder you're rated two stars. DQ should get out of Colorado. We're sick of trash store fronts that barely scrape by. Ridiculously long line just to be told that they are out of a long list of items. Extremely unprofessional & employees moved around at the pace of turtles. Here's an idea for us as a society in Colorado, quit complaining about trash food places & then supporting them. Y'all are the biggest joke I've seen in a long time. You can't even keep bananas stocked. Pathetic. Never again. read more

It's 10:00pm on Friday Night, options are limited for food but I paid for a scooter and drove it here.... Only to be told they shut the grill down. No explanation. Tons of customers in lobby... why do people who are getting paid to do a job simply choose to do it with the absolute least amount of pride And effort? read more

They should close at 9:15 pm because that's when they shut down their grill and you can't get more to than half the food on their menu according to the manager read more

bunch of extremely lazy and rude employees. i ordered about 10 different items fruity to food to chocolate and they were out of everything. do not go here. counter dirty and gross read more

I asked for the banana milk shake they offer online and they handed me a chocolate milk shake with strawberries in it after taking forever to make it read more

Bruh came in at 9:20 and apparently they don't serve food. Bad customer service as well.

Just returned from this restaurant and felt I should share my experience. I should have suspected something when I drove into the back parking lot and saw at least one team member playing around (like hackey sack of something). It set the tone.... Went with a buddy and we each placed our orders. Cashier walked off without getting me a cup for my drink. I waited for a minute or two while calling for someone. Finally I just grabbed a cup from behind the counter. My buddy's order arrived while I was waiting to get my cup. It took about 10 or 15 minutes before my burger came. I was told the "fryer disappeared" which is why my burger took so long. I asked for an order of free fries to make up for the fact that my friend had already finished his meal before mine arrived. I really like their food but this poor service will kill them. I don't want that to happen. But someone has to manage these dudes or it will fold. read more

The staff all did an amazing job keeping things organized and fast for the hectic line for the free cones.

Unfortunately consistently terrible. Blizzards are usually served about 4/5ths, and are never blended properly. You'll get maybe halfway down and go into pure vanilla without fail. Wish it was better, but Sonic is too close to put up with this. read more

Just went to this Dairy Queen and we're shocked that they would serve melted ice cream. We ordered a Carmel Sunday that was more like a ice cream soup. I opened my lid and ice cream spilled out everywhere and it didn't even have any ice cream above the cup line. A peanut buster parfet that was as runny as water. This location has gone down hill with the lack of caring for their customers. We go here for a treat every weekend. It is not worth it anymore between rude employees that you get at times and wasting money on deserts that are bad quality. We will start going back to the A West location as their employees have never been rude and we have never had issues with the quality of the products. I suggest people do the same. read more

Dairy Queen Grill & Chill - This is my Carmel Sunday with Heath Candy bar on it. This is after our 2 minute drive home. The napkin is soaked with melted ice cream - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

The best chili dogs- they remind me of my Detroit Coney Dogs- the chili is hot and spicy. the buns were soft and perfectly warmed up- I ate inside and the place was clean and the service was swift and courteous- stop by and give this classic restaurant a try read more

Me and my daughter came in for breakfast and Silvia made us feel right at home. We got a breakfast burrito and a sandwitch type thing. The food was amazing, very authentic!! The cafe vibe was super cute, and Silvia was so welcoming. When she heard our disappointment that she wasn't serving posole today, she sent us home with our very own bowl to enjoy. We will DEFINITELY be back!!! read more

I purchased two boxes of Stars and Stripes Starkiss bars for $30 on 7/1 to have at our party on Independence Day. When we opened them, they were melted beyond recognition. I tried to return the bars on 7/5 and was refused a refund or any other compensation. Their reason was that the boxes were opened and that a couple were missing. I sheepishly pointed to my daughter who was with me and said, "Well ya, at 9:30 last night, it's not like I was going to come exchange them. And my kids had been wanting them all week, so I let them eat some in a bowl." I even offered to accept the purchase of one box and only get refunded for one of the two I bought. They still refused to help resolve my issue! Update! The real manager of the restaurant called me to apologize. He gave me two new boxes and even compensated our ice cream order when we went to pick up the boxes. Thank you! read more

please do better with your ordering. You anre usually out of bananas and it's quite disappointing.

Cash gave me a sloppy foot job and free ice cream. The foot job was lovely and made me cream like the ice cream

Can I give zero stars since they failed so miserably? This has been my family's go-to DQ for years. My daughter wanted one of their cakes for her bday party, so we ordered one about a week in advance with a pick up time of 3:00 on 4/30, the day of the party. We called around 2 just to confirm it would be ready. We were told nope, no cakes today because the "cake lady" just didn't show up. They even mentioned that we weren't the only customers not getting their cakes that day. DQ didn't call another store to see if they could cover, and they didn't call us, leading us to scramble 90 minutes before our kid's bday party. It's insane to me that a business would handle things this way! The manager offered some coupon. No thanks, we will never give them business again. Luckily, Baskin Robbins saved the day. This DQ location sucks. read more

Denied service before they closed. Cussed at. Lied to. Got to the place 12 minutes before they close. They had a recording saying they closed at 11. They ignored me at the microphone. I pulled around to the window. Not one, not two, but three different employees saw me parked there and refused to come over to me. Finally, a 15-year-old ish "manager" came over and said sorry that our recording says we close at 11, but we close at 10. I responded, "well it isn't 10 yet." He responded, "yes but we have already closed everything down." I said, "however, you should still be open, so can I order?" They had literally fulfilled the order of the truck right in front me too. His response was, "let me go check and see what they've done." He returned and said, "Oh sorry, they have already closed everything." My next question was, "what can you offer me that I could use at the next time I visit your establishment since you closed early?" He responded that he could not offer me anything. Then he said, "or I could give you a dilly bar." I said I was here for blizzards and was here before you closed. I asked for the owner's phone number. Then, the entire staff of the Dairy Queen came over to the window just to look at me. A girl handed me a phone number. I drove away and one of the teenagers yelled, "f**k you" as I did so. I called the phone number. The same twerp manager answered, claiming that he was the owner. I could hear the other teenagers in the background. He confirmed that "he was the general manager." I explained what happened after he insisted that he was in fact the owner and he apologized for what happened to me. I said, "what will you be doing to make this right?" He said, um I'm thinking." I said, "you sound an awful lot like the young boy manager I was just talking to at the Dairy Queen itself." He hung up the phone. The owner of this restaurant should be appalled and shocked at the employment of these teenagers. Please contact me to further discuss. Unbelievable! read more

Horrible service and rude kids running the place!! Understaffed always so food is cold or melted ice cream!! Worth your time to drive to 64th and Simms. read more

We just came back from ordering here and are appalled. The guy who appeared to be tonight's manager (black hair and tattoo over right eyebrow) was literally roaring cuss words, hitting and slamming things around the store, and cussing out and venting about customers after they ordered in drive thru. He was so incredibly rude to us when ordering as well, and every car after us, as the drive thru window was propped open the entire time we waited so we heard allll of it. The two other staff members we saw with him, a girl with a ponytail and a blonde guy, were literally cowering and looked miserable. The blonde gentleman had wonderful manners and was apologetic. I feel bad they have to work with such a hot headed tyrant. I wonder how many hours they had to put up with him for tonight. I have never seen such poor behavior in food service ever. It was horrendous and abusive. read more

Bad customer service, crappy food, watery/runny, not blended, overpriced Blizzards, a bunch of teens who care about messing around more than quality orders. This location is terrible. read more

I should have believed the poor ratings of this location. But I figured that Dairy Queen is Dairy Queen. We ordered two blizzards and a buster bar. The blizzards were like soup (very cold soup) and a straw would have been more useful than a spoon. My drumstick blizzard also seemed very light on the mix ins. This perception could have been due to the liquid nature of the blizzard. Luckily the guest of honor on this Mother's Day ordered the buster bar and it was fine, read more

The absolute worse soft serve! It's like water. I got a small size blizzard today that was like milk. It was suppose be a turtle with pecans, Carmel and chocolate. It didn't have much of these! I threw it away. This isn't the first time I have experienced this at the particular location. The DQ on Old Wadsworth is far better! read more

There's nothing better than ice cream from Dairy Queen on a hot summer day but my God folks, they dont have a clue about a hamburger! Look at the cheese! I swear it came in a bulk package that had like 800 slices in it! And then they just slapped it on there! Okay, my fault for thinking the place known for Blizzards could do fast food. They cannot. But gotta love the soft serve ice cream in ANY form. Finding a way to keep it from dripping all over you in this heat is all you need to worry about! No one on staff looked over 25, and there must have been 7 or 8 people trying to work there, but it was clean and cool inside. Much better than the outdoor DQ's cuz the bees chase you! read more

Dairy Queen Grill & Chill - Single cheeseburger. Double the fake cheese! - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

My sister and I went in today for a sweet treat and I have to say that I have never in my life received such great customer service. The young man who took our order was friendly and professional. Asked about amout day and seemed to actually care about our answer. He assured us in our blizzard choices and thanked us for our order. Our food came out not only fast but hot and fresh. While eating in, I witnessed great teamwork and cooperation. They treated each other with respect and kindness. I must add that every employee in the place looked under 20 years old. That kind of customer service and teamwork is not usual for this generation. It was very refreshing. I shared my great experience with the team before we left but I also wanted to share on here so they get additional recognition. Way to go DQ Arvada on 64th!!! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

We have gone to this Dairy Queen for years! Went last evening and the staff were very very rude. We will be going to a different Dairy Queen or may just not go to Dairy Queen again! Sad people have to be rude. read more

Got 2 Blizzards and 1 shake and none of them were made right nor were we given lids for them. None of the items that we purchased were mixed up whatsoever and quite obviously very lazily thrown together without thought. read more

They were really annoying especially the one with the braids serving we asked for a extra extra cheese cake and when we got home there was barely any do not recommend read more

I was so excited for my order. I ordered 5 blizzards one of which was the new fluffernutter flavor. Well I ordered through Uber eats bc #lazy. Anyways, I was waiting for what felt like hours. Three drivers later and my driver would suddenly disappear after waiting at Dq for a bit. Well by the fourth driver I decided to put my Karen pants on a maybe give a call to see what's up. Well when I called I was put directly in touch with DQ staff. They then informed me that have already given out my order, not once, but twice. Well always over an hour later and my new fluffernutter blizzard was enjoyed TWICE and not once was it by me. read more

Horrible experience 0 stars. Ordered and got changed for a double cheeseburger deluxe but got a cheeseburger single, had 4 beverages; no drink carrier, no napkins and the blizzards were halfway full. read more

Ordered 4 pc Honey BBQ Tender meal. Got it home and the toast was burnt and the wings were plain with no sauce what so ever. Then called to tell them and was put on hold for over 15+ minutes. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

Average Dairy Queen. These for me are like A&Ws or K Marts, a dying breed. Birthday and I thought an ice cream cake would be good. Had a fairly good selection, they even offered to write on my cake for no additional charge. "Happy Birthday" Parking in back and out front. Clean tables. Countertops etc. Staff seemed extremely young but they had the counter and drive through covered. Greeted my partner and I and answered our cake questions. Quick painless transaction. Would return for ice cream or maybe some hot food. Only issue is the nearby roads make it difficult to park let alone leave and get in the proper turn lane. Not their fault at all, just odd this Dairy Queen is squeezed on that lot. I guess the drive-thru creates the issue. read more

See all

We just came from this Dairy Queen and I was appalled by what I saw! The poor girl working the front that took our order -Nikki or Dominique (I asked her what her name was when we left)she was great-however she was running around working her butt off taking and making orders and still being polite and nice to everyone coming and going "hi welcome" "thank you for coming have a great day" that right there would warrant a 5 star review -but then I saw her ask a woman in the back (who I didn't even know was there) to grab her a dairy free bar that I ordered and the lady said "yeah" and never brought it to her , then I saw another worker ) a man) come out from the back only to fill his soda -not offer help to this poor girl -then this girl rang up a customer who had ordered a cake and the lady from the back appeared again only to berate this poor Nikki in front of the entire store about how she didn't charge the customer correctly for the cake she had ordered and it should have been more -she was mean and rude and honestly could have waited and pulled her aside and said something to her when there were no customer but yet this Nikki smiles and says "I'm sorry" and just continues busting her ass greeting people and smiling -if my boss did that to me it would have likely ruined my day-just very disappointed in what I saw take place there today-the owner should probably check their employees and reward the good ones and get rid of the bad ones -thank you Nikki for your service today-you were beyond wonderful -sorry your co workers or bosses or whoever they were suck! read more

One of the blizzards we ordered had 2 staples in it!!!! Do not visit this location The service was poor - my order was wrong and the girl at the window acted like I was an inconvenience. Got the blizzards home and again there were two staples (see picture) used staples! Had to be purposeful. Not the first time the order from here has been wrong. Definitely won't be going back. read more

Dairy Queen Grill & Chill - Spaces found in blizzard Staples found in blizzard - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

This place needs to update their Covid stance to reflect the new changes in mask requirements. They would not serve me without a mask despite the state, county, CDC guidelines all being changed. We won't go back until they do. read more

I got a dipped cone. It was the smallest cone I ever saw and you could see through the strawberry dip. It was $3.88 for almost nothing. It was at the one on 64th and Wadsworth. Not the first time they have sucked there read more

We went to the drive through because their lobby is closed due to COVID, & they gave our entire order to the car in front of us, then tried to give us the order for the car behind us. This after the person on the intercom got testy with us because we repeated ourselves while ordering because we thought he hadn't heard correctly. When they remade our order, they got the blizzard flavors totally wrong. Also, there was a random guy passed out on the grass near their driveway. Not exactly family friendly, & crap service. read more

My husband ordered a vanilla malt shake. It was the worst shake he's ever had. There was too much malt powder and wasn't mixed in well. That makes for very chalky "treat". read more

My family and I have been going here once a week for years. There have always been issues (usually with the blizzards (i recently ordered a mint m&m blizzard and when i opened it at home there was only ice cream)) but they have started to get better. However, recently the service has been getting worse. The newer employees are very rude and not at all helpful. The blonde kid who took my order and rang it up tonight was very short and impatient with me. Ive had this problem with this same employee the past three or four times I have visited. Maybe its different for Dairy Queen but when I worked fast food several years ago I know the type of behavior being displayed by this employee would not have been tolerated. If there was another Dairy Queen closer to me I would have stopped coming here a while ago. UPDATE: Immediately after posting this review i opened my blizzard and it was the wrong order. Again. I specifically said I wanted a peppermint only blizzard and NOT the blizzard of the month. I repeated this to make sure blonde kid got my order right. Guess what I found when I got home? You guessed it, the blizzard I specifically said I didnt want. I might give this place one more try but honestly my expectations are pretty low. My family and I will most likely be taking our business elsewhere read more