Terrible service, terrible Blizzards, just terrible. Dairy Queen corporate should strip the franchise...

Needed a quick lunch before a meeting and this was the only place around... I wasn't expecting much but was pleasantly surprised by both the service and food. The burger was cooked great and the accompaniments were fresh-cheese was melted perfectly and the fries were nice and hot. read more

Dairy Queen Grill & Chill - Nice inside area with cakes! - Fast Food Near Me - Cartersville, Georgia

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I was shocked to seen that they close 45 min earlier. they were people still inside talking and on there phones

Every time we try to go they're either closing early due to short staff or are only accepting cash. Starting to think they just don't to work or get business. read more

It's very good food & Ice cream. people are very friendly . nice employees in store.

My husband and I came for a cotton candy blizzard, we ordered after an employee tried to hand my husband, someone else's order, once ours came up, the employee called our #, and slid them over on counter, he didn't turn ours upside down, so I asked him, if vm he would and he did, we were going to eat inside, however every table and bench were dirty, needed to be wiped down...and the 3 employees I was able to see, had no interest in cleaning or wiping them down, so we decided to eat our small and regular sized cotton candy blizzards in our truck. read more

Terrible service! I must have asked 7 times for my order and they still got it wrong. Aside that, when I mentioned to the girl who brought it to my table she refused to acknowledge the error instead said "I just care that I brought what I was supposed to bring" so I went to the cashier to tell him and he laughed at me: and said "oh shit, that's right, my bad" and just stared and the register, yet again. In no way trying to fix the problem. THEN, someone else came and said "well what do you want to do, that's what u paid for" that's not the point. I'm so mad. Then, the table beside us also had their order wrong. Unbelievable. I miss when the owners were here instead of like 10 kids tht can't get it right. read more

Ordered through doordash, two meals and they forgot a whole meal. I could understand forgetting a meal if it was a large order. For some reason the phone number attached goes straight to a answering system that says voicemailbox isn't set up. They refused to verify the order to the driver and made him assume everything was in the bag. read more

Yes, but not the one in Calhoun. Although, they do have one little lady there who is very nice. She cleans up and brings people's order to them. If I ever go back it will be because of her. The rest of them don't seem to care about the customers. read more

came here at 8:40 and they told me the inside is closed, the kitchen is closed, and they're only serving ice cream... i work in fast food, so i understand, but yall need to atleast put up signs because if i knew it was going to be like that i wouldnt have wasted my time even trying to order. i just wanted my $7 chicken tender meal :( read more

We were served raw chicken and when we asked for a refund all owners were rude and tried not to refund the drink. Beware. read more

Dairy Queen Grill & Chill - Raw chicken - Fast Food Near Me - Cartersville, Georgia

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This is the second time we have gotten blizzards there that are so melted that they're like milkshakes. So I guess no more Cartersville, GA Dairy Queen for us. I rate this place a . read more

Gave me the wrong blizzard I asked for 2 cookie dough but I got 2 Oreo blizzards and they remade it and made it cookie dough it is fine though read more

Why in the world can't the lobby be open? EVERY other business has reopened! I understand being "short staffed" but it's starting to just be an excuse. We waited over 30 minutes in the drive thru tonight. Just SO disappointing! I wish ZERO stars were possible as a rating! read more

This store had their dining closed for so long but they had finally reopened it about 3 months ago. I'm so glad that im able to take my kids to Dairy Queen now without having to worry about them making a mess in the car. They've also gotten a lot quicker at making ice cream which only makes me even happier! read more

They turned the drive thru light off at 8:30 while we were at the speaker box with several cars behind us. Store sign says it closes at 9:00. We were like "Hello?" and they were like "Sorry. We just closed." We said the website says your hours are until 9:00. They replied "We are short staffed." This is becoming a common excuse for EVERYTHING at fast food restaurants. read more

My chicken strip meal was good, and my fries were fresh. I went prior to reading the reviews but i didn't have a negative experience

The Dining Room Is Finally Open!!! I love that i'm able to now enjoy my meal without messing up my car!

Although the ice cream is always good, the service ever since covid is awful. We rarely go here to get treats now bc when we go out with our kids we don't want to eat in our car & the lobby is still closed 2 1/2 yrs later. The hours are never straight forward unless you call & ask. It will say 10 & then you get there at like 9:20-9:30 & they will already be closed. Tonight I called to see what time they were open till (online said 9:30). The girl said 9:15. I got there at 9 & as we were waiting on our ice cream the girl told the customer that was behind me trying to order that they aren't selling food, only ice cream. How does this place stay in business??? read more

I went to eat and they have no food. I believe they just closed early so they can say that

I love Dairy Queen just not this one. The service is unbelievably bad and seemed intentional. The server did a great job of pretending the customers weren't there. She walked from the counter to the kitchen and back several times, played with the cash register, and rearranged cups and cones. When we finally got served they gave us soupy ice cream on stale cones. It's hard to be that bad! read more

says they close at 10 but when we pulled up to the window the kids opened the door to tel us they closed at 9 instead of 10. very disappointed. read more

Slowest place ever! I could hand churn ice cream faster ! Waited in drive thru 20 min ! They were not that busy and had a full staff !! Speed it up !! read more

The service is bad. Everything is high priced for no reason! The small is tiny! When we bought small blizzards it was really in small tiny sample cups! We spent over 30 dollars on these nasty blizzards! We totally got ripped off! Beware of getting ripped off when going here. read more

Consistent problem. I normally don't right reviews, let alone a bad one unless it is a consistent success or failure. Every time I go to this location there is a problem with the order, the people in side are socializing and walking around lazily as if they are home or at the mall or chilling out and not working. The prices are ridiculous and every time I come here there is a problem, while this isn't all the time it doesn't fail for it to happen every time I come here. The staff was rude, and continue to display unprofessional ethics or customer service. Frankly, the price and the continue problems with service, and the food isn't worth the price. I will not be returning to this location ever. read more

Worst customer service! Owner Judy is so rude. I asked her to blend the blizzard so it wasnt chunky which she did not do, then refused to blend again or make a new one, then REFUSED to give me my money back! Dont waste your money read more

Closes restaurant early for no reason. Restaurant was completely dark and closed up and the store was supposed to be still open. Closed 30 minutes early when the hours said they were open until 10. Very disappointing and bad for business. read more

This place is so disgusting, the lettuce was Welch and the fish was burnt no freaking central air. Rude customer service roaches on the edge of the bench. Fries were not fresh refused to refund us . I'm definitely calling the head quarters about situation so just heads up to the great individuals that are out there . Don't spend your money and hopefully this message is helpful. I just want you all to be aware of what your walking into. read more

An unforgettable experience - unfortunately. Fries so chewy for a minute I thought they were calamari. Staff was rude. The chili cheese fries were overpriced at $4. On the plus side, the place looked clean and the food came pretty quickly. read more

Im saying no star but it won't let me not put one.I will not return to this location. We waited a long time for our order. When my 15 yr old daughter discovered they gave her sweet and spicy tenders instead of the honey barbecue that she ordered... I tell them they gave us the wrong ones. So one of the girls takes the order to the back then comes back with the same food still in hand and tells us they gave us that flavor because they were out of the other. As if we were supposed to accept that. I said no that's not what she wants. She leaves with attitude and then asks what we want in place. Never was there a change in price mentioned or anything offered for the trouble. When new food arrived she pretty much threw the food on the table and didn't respond when my daughter said thank you. Meanwhile waiting for the replacement food I saw another customer bring up food that was wrong and another family waiting way too long for icecream. read more

Until this last year, my husband and I have never had a bad experience at this location. We get blizzards so often that they knew us and our order. I was told that I could continue to order a "special" item since it's all just basic stuff...but whoever they have hired recently has continually fought us over it. To the point they were intentionally making my blizzard wrong! So I changed my order, not once have I actually gotten close to what was asked for (brownie batter)...no worries. It was still good enough to eat. But tonight was by far the worst. Our blizzards tasted off, both of them. It was an odd after taste that we couldn't put our fingers on. And given that we eat them often, we would know. My husband went back (just 5min after getting them) and informed the workers of the situation. They flat out REFUSED to remake them or refund us our money. The worker snidely said they had been making and selling the exact same ice cream all day with no complaints and that since the manager wasn't there, there wasn't anything they could do. Awesome customer service read more

trash service. workers were rude until we tipped. food came w/ no bag and my chicken tenders look like trash. i asked for the sweet and spicy but i got bbq. i also asked for honey mustard and got none. will not be returning read more

I honestly do not think this location even deserves one star...... very rude employees and owner. The ice cream I received had an awful taste and I just called to mention it to the manager, I worked in restaurants for a long time, not asking for anything just letting her know she may want to check her machine or mix in that I ordered..... she proceeds to tell me well I've been serving ice cream all day and no one else has called to complain...... umm excuse me, I was just letting you know it was bad and you may want to check it, my bad! And then keeps coming at me telling me it must be my taste and I just hung up..... she calls me back! What! Awful awful customer service read more

I've not had any real big problems with this location. The only thing is that whenever I get my chili dog, it is WAAAAAY TOO HOT. Like, to the point where I have to wait for a while to eat it. The sundaes, Blizzards and everything else have been what I expect from Dairy Queen. read more

If I could rate a zero I would. My flamed grilled double burger taste like light fluid. The breading on the cheese curds were soggy however the cheese had oozed out so there was none left inside. The only edible item was a mango pineapple smoothie read more

We have tried to visit this location twice in the past two months with no luck. The worker locked the doors early as we were trying to enter the store. It was half an hour before close. On the second visit, the card reader was down. No signs were posted and we were not informed that they could not take our card until after we had ordered and were trying to pay. read more

You would think these people would appreciate their customers but nope. I placed an order for three combo meals and three blizzards. My family likes theirs made a specific way so i made sure to repeat and confirm..TWICE. The girl acted like she had the order correctly but then when i got home 2 of the 3 blizzards was incorrect. I immediately called (it was around closing at that point) and was told to call back the next day. When i called back i was given an attitude as if i was demanding my entire order to be replaced and was finally told to come by and they would fix. Did they? Nooooo they had the balls to tell me they will fix one but i had to pay for the other one they messed up. If it wasnt for the fact i already told the kids they were getting ice cream i wouldnt have. Seriously, i could buy a gallon of ice cream for the price of one of their blizzards. News flash: NOBODY is knocking the door down to order your food. Also, if you ask for condiments you dang sure better hope you ordered what they deem appropriate food to eat it with or they charge .75 each. Pregnant woman nightmare! Nope no honey mustard for your fries..request denied. read more

Staff is very rude. I asked for a brownie batter blizzard. It's not on the menu but it's just hot fudge and brownie chunks. I've been to several other locations and they have always given me exactly what I wanted and knew exactly what I was talking about. After giving me a vanilla Ice cream with brownie chunks I asked if they could make the ice cream chocolate and they got very defensive. They informed me that they couldn't do that. The only way they could do that was if I got the chocolate extreme blizzard but they couldn't take the chocolate chunks out which usually come in the chocolate extreme. read more

I don't think they deserve one whole star. They are rude. I was in drive thru behind two more cars and ordered a dipped ice cream cone and banana split. They apparently had been made since I ordered. The cone was only dipped a little bit and I knew it would be a mess. I asked her to dip all the way to the cone and she pretended she did. It was melted all over me by the time I drove out of the parking lot. The banana split was a pool of melted ice cream that they didn't even put in a bag. Handed it to me like that. It was spilled all over my car seat before I got home. read more