Service was amazing, food great....but if you close at 9:30 why are all the chairs up and no where to sit at 9pm? Floors already washed but why say you close at 9:30? We have to now eat standing up because it's two different families meeting to enjoy a late night food. Unprofessional read more

Such a fun spot to stop and have a quick lunch, snack or dessert! Great prices- service was okay.. young kids but hey I gotta give them credit for working!! Food was really good and I absolutely loved the blizzards/ice cream that we got.. they also have ice cream cakes that you can buy -- which I will be getting for all my parties from now on-- if you're in the area, definitely check it out read more

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I went this weekend on Sunday and I had a cashier named Aidan and he was amazing. He did a great job at understanding my order and I feel as though everybody should visit this Dairy Queen to get served by him. I had to leave a $5 tip. read more

Dairy Queen Grill & Chill - Burgers Near Me - Cranston, Rhode Island

I rolled slowly through a fully red light (not recently yellow, let's put it like that) because the lane lines were absent and I was a little preoccupied by that so... I just rolled past the stop line without a further care in the world. After a year we return.... in ULTIMATE fashion. We missed the turn. But FEAR NOT! I can TURN AROUND! Be yourself. Be true. Be you. Don't conform. Speak out. Ok so this is getting awkward I just tried to get a small Brownie Batter Blizzard and instead confidently said "one small Brownie Bladder". Im so embarrassed. Can't come back to this location again but of my own doing. Recreated that Joe Biden gif in the empty dark parking lot. Iykyk The Blizzard was good it tasted kinda like a McFlurry. I can feel it churning in my stomach though so I don't think my stomach is very compatible with upside down ice cream variations. read more

Dairy Queen Grill & Chill - Blizard - Burgers Near Me - Cranston, Rhode Island

Ice cream is delish. The confetti dipped is eh I wouldn't get the confetti dipped next time read more

Dairy Queen Grill & Chill - Confetti dipped ice cream cone. Eh I wouldn't get confetti dipped next time - Burgers Near Me - Cranston, Rhode Island

I was on the phone with one of the workers and he was very rude to me and would not let me place my order

I don't expect much from Fast Food, but I do have a soft spot for places like Dairy Queen and Sonic because of their ice cream. I used to have to go to the Providence Place Mall for a Blizzard Fix, so the Cranston location's opening was exciting, at the time. I went once in June and once in September, and I'm hesitant to go back again. I ordered a Heath Bar Blizzard (my usual) and got a ten minute ticket time on one item. I prefaced this review with the fact that I don't hold Fast Food to the same expectations of sit down dining, but it was one ice cream item during off-peak hours, and ten minutes is both unusual and unideal. They never apologized for the wait. I found my blizzard to be on the grainier side, as if ice crystals sat and grew in their churn. Another setback. The whole experience (mind you, this has happened twice now) is unfortunate. Not a great image. read more

Person assisting in the drive thru was being a smart mouth . I wasn't able to pull up all the way to the speaker due to being a line in front of me. So when it was my turn I was questioned on why I didn't respond back.. this kid seemed to be short on manners and professionalism. I ordered a royal strawberry cheesecake blizzard and because the filling was frozen they decided not to add it in there. read more

Horrible service. They gave my order to someone else. when the other customer came inside from the drive thru with my ice cream she handed it to them. After, they handed it straight to me. I then brought it back up to them after the lady left and told them i saw them do this. They claimed that they did not give me it but i watched them take it from the other customer and to me. I find this extremely unsanitary since i do not know if this person took a bite or not. read more

I was disappointed my first time pre-ordering then picking up at the window, the fries are cold and never received the dips I ordered, so last week decided to go in and ordered and it took 5min. to cook 6 chicken tenders, double hamburger and fries, when they were bagging I try the fries and they were cold again. So that tells me the stuff is pre made. But at least keep them on hot lights. I ask the gentleman why is every cold just looked St me and said nothin. read more

I love this place! Whenever I'm looking for a treat at night I head right over and am always helped by very nice employees. Very happy to have this in our neighborhood. read more

The Butterscotch Dipped Cone is a lie! Does this place actually serve all of the items on their menu? Great place if you're looking for somewhere to be told when ordering your first choice is not available. and after ordering your second choice for it not to be available when you finally get to the window, but only after being trapped in line for 20 minutes. One of these times I'm actually going to get some this ice cream! Crossing my fingers until then though. read more

Let me start by saying I love ice cream. When this Dairy Queen site was under construction several years ago, I couldn't wait for it to open. What a sad disappointment! From day one, the service was just awful. So bad, in fact, I never went back for a few years. Two weeks ago, I got some coupons in the mail and thought, what the heck, why not. I went there last Friday evening. I was the only person at the counter. There were 5 people in back who saw that I was there. NO ONE, not one of them even addressed me to acknowledge my presence. After 7 minutes of waiting, I left the empty restaurant, and I will NEVER go back there and waste my time - or money! It is just not worth my time and aggravation. There is no doubt in my mind why the place was empty. read more

80F + and I ran into a Blizzard. Been dying for one. Recently opened. Still getting the hang of things. Very clean. Outside seating. Big parking lot. So happy DQ is a new addition to neighborhood. I'll be back. Blizzard was great. Hit the spot. Reese cups, M&M, Oreos. And yes, my server tipped the Blizzard upside down before serving. read more

Not sure what is up with all of the negative reviews, it's a Dairy Queen, not five star dining! I stopped by for another Blizzard and happy I did! I ordered a small Brownie Batter Blizzard and just like my last visit it was delicious! Staff was friendly and fast! Highly recommend! read more

Dairy Queen Grill & Chill - Burgers Near Me - Cranston, Rhode Island

I have never had a bad visit to this spot, not really sure why so many negative reviews. Sounds like a lot of nitpicking to me. You can't blame staff for not being able to get certain products during a pandemic. You can't complain about a bit of a wait considering they are doing their best with staffing. Give those things a bit of a break, and I'm sure you won't be disappointed. The food is always hot and really good. The woman who took our order in the drive thru was so nice while I asked questions about certain items. We will be back often, I can tell you that! The Bacon double stackburger was delicious!! read more

Love Dairy Queen, literally am addicted to the cotton candy blizzard with extra cotton candy...but the customer service here needs the kinks worked out. I understand any new place takes a little bit to get into the swing of things but it continuously seems to be disorganized. Other than the speed of service (very slow at peak times) and lack of customer service luster, it's a Dairy Queen! & the only one in the state of Rhode Island! So the 2 stars is for the service at this DQ location, the ice cream & blizzards are just phenomenal! Nothing like a DQ blizzard on a hot summers day! & They have a drive thru!! * convenience points * read more

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I went on 5/30/21 to the drive thru to get an order to split with a friend. I ordered a cheeseburger , hot dog , regular cheese curd and raspberry choc shake I was told that hot dogs were not available how can that be on a holiday weekend !!! I was also asked 3 times size and ice cream wanted for shake . Once I got home the curds were missing the marina sauce , hamburger was very dry no flavor, looked like cheese was just put on burger !! The only good thing was the curds were good and was given an extra shake at no charge due to them making an extra one I will never go back to this location ! Dont even leave the standard message Please try again will never happen !! read more

I ordered a specialty ice cream cake for a birthday. When I went in to pick it up I was waiting a few minutes before anyone acknowledged me in the empty restaurant. When my cake was brought out it wasn't sealed and the lid was askew. The kid at the counter just handed it to me and was not wearing gloves or a mask. My guests and I got sick immediately after eating the cake. I wasted my Indy on a sub par cake and got food poisoning to show for it. I already reached out to DQ corporate who said they would let the owner of this franchise know about this issue. I doubt very much the owner cares as they have neither reached out nor are they adhering to COVID regulations. Update: I did fill out the form listed in the response. I haven't heard anything from the franchise owner. read more

I was so excited to see DQ come to town but was quickly disappointed. Ordered the 5 buck chicken tender lunch which seemed like a great deal. Sat at the window for about 10 minutes after waiting in line in drive thru for longer than that. Got the meal and drove home. Opened up the box to find 2 decent pieces of chicken and 1 that was no bigger than my pinky finger and a whopping total of 9 soggy French fries. I've eaten here on a few other occasions and had a slightly better experience but not by very much which is the only reason I'm giving 2 stars. read more

Alright first of all this photo is the exact reason why this specific DQ doesn't EVER serve their blizzards upside down.. because they can't!!! They're melted before they even get to you at the drive thru.. lucky for them I have to keep giving them chances because they're the ONLY DQ close to providence... read more

Dairy Queen Grill & Chill - Burgers Near Me - Cranston, Rhode Island

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My wife have been 3 or 4 times in the first several weeks that they've been in business. After growing up where the only DQ around was a seasonal one selling just ice cream, it's nice to have a full service Dairy Queen in the area. The 5 and 6 dollar lunch specials are a heck of a good value. I also really enjoyed the flame thrower grill burger. It puts most fast food burgers to shame! Since they've only been in business a few weeks, there still are some bugs to work out: The inside waiting area seems kind of small and gets cluttered during busy times. When several cars are in the drive thru lane, it could have a tendency to cause backups on Atwood Ave. Maybe once the newness wears off, it won't be quite as busy. While they could be in the weeds at times, most staff and management seemed helpful and willing to please. read more

First of all, the drive thru is way too long. The woman at the speaker is extremely rude!! This is the third time. Over priced food... Im good read more

Probably the worse customer service I have ever dealt with. Rude, and just zero communication skills, not to mention the food is horrendous. Blizzards are good, if they get your order correct. Ordered a Jurassic chomp, was told it was Jurassic chomp by the employee, get in the car and it's s'mores. After having waited nearly 15 mins for it (mind you it was me and one other person in there, it was at 11:45) I just dealt with it and drove off. read more

Awful management and employees screaming at each other. The front door was unlocked and a line of a dozen people formed inside, only for everyone to be told "No inside orders," so why are you allowing customers inside?? TOTAL incompetence. Not to mention the drive thru line was at a stand still this entire time. Keep all this in mind next time you're craving The Queen. Truly unfortunate. read more

20 minute drive-thru wait, then cold chicken fingers that are small and majority bread? Wow DQ has gone downhill. read more

Dairy Queen Grill & Chill - Burgers Near Me - Cranston, Rhode Island

I love DQ. Grew up with these in PA and happy we have one in RI. However, I would say you have to be a die hard fan to withstand the wait, haha. First time we went through drive through, 45 minutes. The second time was an hour! I don't mind playing my music and enjoying a nice summer night in the car, but seriously, prepare yourself for the wait. read more

It sure all the negative remarks... it's Dairy Queen I.E Fast food! While I haven't had their food since I was a child I love their blizzard. Every time I get one from this establishment it is made correctly and the staff is kind and courteous. I typically go through the drive through. While there is always a wait it is not thattt long and at least I know they are making my blizzard right! Again it's not comparable to non-fast food or gourmet ice cream... it's fast food people. To that note a lot better than Dunkin or McDonald's down the street (McDonald's on Atwood is terrible). read more

Ok. I went into DQ yesterday, 6/20/19 for the highly toted and commercialized, chicken and waffles basket. Guess what? They don't sell that anymore! O.K. so I ordered some blizzards. They didn't flip the blizzards...which is supposed to be a must at DQ, Right? "The chain restaurant apparently believes in the product so much that they pledged to serve every Blizzard bottom up" Not a fan. And, the commerical..says Fan Food not Fast food...you got that right...that place is as slow as a sloth working at a DMV! read more

This is the last time I intend to eat at this place. I understand there is a shortage of employees nowadays but what does it take to actually receive what you paid for going thru the drive thru. This time I ordered a simple fish sandwich, no lettuce, extra tartar, my wife ordered a chicken sandwich, no tomato add cheese. We got home and I had a fish sandwich with damn near a head of lettuce and no tartar and my wife had chicken, half head of lettuce, 3 slices of tomato and no cheese. The French fries were limp and undercooked. I would say it was the worse mess I've ever seen if it wasn't for the visit we had prior to that where they totally screwed up a larger order that involved my grandkids and forced us to throw everything away and order pizza. I used to love going there as an alternative to the Big 3 fast food burger chains but I've added DQ to the list of DON'T WASTE MY TIME. I'll never return and will never recommend them to anyone. Probably seems like I'm making a big deal out of nothing but when I spend almost $20 for 2 sandwiches and a large frie and everything sucks, THAT IS A BIG DEAL. So long DQ. Now marks the end of an era for me and mine. I wish I had taken pictures before we tossed the mess in the trash and made grilled cheese and potato chips‍‍‍‍‍. Hey, it was late and we had to eat something read more

I probably should have expected issues when we arrived at DQ at 11:45 AM on a Sunday and there were only two cars in the lot. We went for a quick lunch with our grandsons after playing at a local playground. I was hopeful when we went inside as the dining area and bathroom were very clean. We went to order and were told there was no French fries. We ordered other sides. When we tried to order drinks we were told that two of the sodas were also out. We sat down to wait for our order which took forever and came out a little at a time. Three out of four orders weren't correct. One side order never came but we didn't even bother to ask again. They did bring us French fries when apparently they had been delivered. The food wasn't great and it took over a half hour to arrive. Given all the negative reviews, I wouldn't expect this DQ to last very long. read more

I should have taken heed to the previous reviews. I ordered some fries and a blizzard. The fries were cold and I asked for a replacement, but they weren't any better. The blizzard was made incorrectly, and the replacement one was just nasty. I understand that working for a fast food chain isn't a dream job, but some pride and professionalism would go a long way. All I did was waste my money. read more

This place is an a joke. The customer service is god awful, the management is clueless, and the workers are... let me stop myself there. Let me explain myself. I took my girlfriend out on a fun relaxing day. Went mini golfing, went for a drive, ran some errands, and ended up deciding on Dairy Queen for ice cream and a snack. In the past we have gone here before and we know how long the drive thru can take sometimes, but the ice cream is good and worth it, so we thought. Sitting in the car in line for about 7-10 min before even placing the order, we finally get to the window about 5 minutes later. We sat at the window for... 15 MINUTES. Let me repeat that. We sat AT THE WINDOW waiting on a large vanilla cone with sprinkles for 15 minutes. After waiting for a bit, the woman starts to tell me that the ice cream machine was broke. But, 3 min before that, my girlfriend got her blizzard. So after paying for this trip, I say "ok well can I just have pretzel sticks (seeing a few orders all ready to go on the counter) and leave because this is taking awhile and the large cone is more money than the pretzels but I don't care." And she says she'll ask the manager. It was a no. The reason? No idea. So I wait 5 more minutes for my ice cream and after sitting and being yelled/honked at from people in line behind me, I drive away and go inside. When I got inside, I got confusion and attitude. There was at least 8 people waiting inside for their food, as well. I got my cone and left. Took a bite out of the cone and it was as stale as Lays Classic chips sitting in a bowl during a football Sunday all day. It was nasty. So, after waiting all that time for my cone, I threw it out. After waiting all that time, not once was I offered my money back or the pretzels I asked for. The two women working the window were very out of it and didn't know how to handle anything. Really wish I spoke to a manager but what was i gonna do, sit at the window all day while people are honking? No. There are so many other ice cream options around here, but I've always loved DQ. Well, not anymore. Never again will I go to this location. I strongly recommend everyone support local businesses for ice cream. read more

DO NOT.... I repeat DO NOT...order a cake from this facility!!!! Not only do they claim no record of the order( even though you have a receipt) but then they leave you to deal with ignorant managers who provide no customer service whatsoever. Im pretty sure he was hoping i would just disappear in the 15 minutes he made me wait to even address the problem. Thank goodness I didn't wait to last minute to pick up the cake for my child's birthday party. read more

The ice cream is great it's just the drive-through stinks!This takes forever just to get a few ice cream cones.

If I could give Negative stars I would. This place might be the worst service I have ever been given. They don't know how to serve food at a reasonable time. The food was cold and ice cream was half melted. I don't give reviews often but for this place it is a must. I will never come back to this place ever again. PLEASE don't come to this place. read more

The reviews are correct!! Waiting in the drive through line sticking out to the street for almost an hour. When we finally got our order after a very long wait it came out incorrect. We had to go inside to correct the issue to only get additude, a comment about how they are almost out of ice cream (it was 8:30 on a Sunday night? it's like a grocery store being out of paper bags?). When they correct the issue we got handed a already melted blizzard with no lid with the cup attempted to be handed off to me a filthy ice cream fudge covered mess. I had to ask for a napkin just to touch the cup. At that moment I knew this place was bad. I live a minute away from the Milford, MA Dairy Queen, I'm a regular there. I have never had a worse experience at a Dairy Queen in my life. Do yourself the favor and drive to Massachusetts for your ice cream fix! read more

On my first visit, I hit the drive-thru for a Brownie Blizzard. I received a peanut butter cookie dough blizzard so I had to go inside... thankfully I don't have any peanut allergy or sensitivity. Although it was annoying to have such a simple order get botched and then have to go inside and wait and wait to get the right order, I must say it was sooo good!! We decided to give the food a shot today. This time we went in so we could eat outside with our dog. I ordered a plain bacon cheeseburger combo and a double cheeseburger with ketchup only combo. Both were completely wrong. They remade them. I waited. It was crowded and annoying but hey, it's pretty much all 16-22 year olds and they're doing their best. The new order comes out and they walk past me and bring it outside. I didn't know it was my order so I stood there like a dummy and finally they tell me my order is outside with my boyfriend and dog. I go outside and check the order. One of them was correct, the other was wrong again. I go back in and wait again with what I now notice is a pretty significant amount of people who are also waiting for their orders to be fixed. Finally mine is done. My boyfriend enjoyed his double cheeseburger with ketchup. My plain bacon cheeseburger left a lot to be desired. Floppy, undercooked bacon and cold cheese was meh but if you like your bacon floppy (some do) then you would prob enjoy... Prob going to be our last visit. Not really worth the wait or the hassle. I might hit the drive-through now and then for a blizzard but I'll be careful to make sure the order is correct before I drive off. They need better training and management. It looks likely that a lot of the employees are first-time workers (very young) so they likely just need more direction and they would be great. read more

We waited 52 minutes for 3 ice cream cones . We ended up getting our money back . Do yourself a favor save your money .

Ok, I'm willing to make some concessions, it's July 4th and fireworks are going off nearby so it's really really busy... We waited in the drive thru line for 27 minutes total. By the time we got to the box to order "welcome to dairy queen, I'll take your order whenever you are ready".. Not in a friendly manner btw. We place our order for 2 blizzards and... Silence... Assumed she was just busy and thus not chit chatty because of the curt, straight to the point greeting. We get to the window. The windows are plastered with some kind of paper, possibly donations, but you cannot see through the window, and they can't see us. Then they slide open to reveal our cashier, no apology for the long wait, no smiles or friendly demeanor.. I get it, you are stressed out. She tries to ring us up for $37... For 2 blizzards? nope they did not actually take our order... We tell them what we ordered, no apology, just plugged it in and charged us $10 and change... I realize corporate chains run businesses differently, but I worked for Starbucks, and when you F'd up that bad, on top of a ridiculous wait, you don't charge your customer! The blizzards come out... Still no apology, maybe there was a"have a good night" but I was already opening up yelp to write this review, so I didn't quite catch what she says exactly. SORRY, NOT SORRY! But DQ should have been properly staffed for the busy night... Or at least attempted to pacify their customers with an explanation and apology for the poor service! read more