I notice Red/pink hair was caught in the lid of my cup. So I walk inside DQ. I see the only lady with pink hair. I talk to another employee they go get the manager. The manager comes and ask me, "Are you the one here for a refund?" I say yes. I'm given a refund but I notice I wasn't given the correct amount. The manager gave me the correct amount and went back to work. A simple apology would have been nice. This was poor goods and poor customer service rendered. I'm incredibly disappointed. read more

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*MAJOR HEALTH VIOLATION* Went on May 2nd, around 11:40 and stayed in line for about 5-10 ish minutes and saw the worker cross contaminate multiple things in a very short amount of time commiting MAJOR health violations. She touched 2 different raw meats, fryer handles, different doors, cheese, buns, cooked meat, served food and the register without changing gloves. When working in a resteraunt industry you MUST replace gloves after touching even ONE thing. Knowing kids and families dine there it is not safe for people to consume food that's not only been touched by dirty gloves but those same gloves also touching RAW food. This needs to be addressed ASAP as the longer this issue waits the more likely someone will get seriously sick. Being in the resteraunt industry for 7 years and having a food handlers certificate I cannot let this go unoticed as this can lead to serious issues in the future. read more

My favorite this to come for is the Oreo blizzard nice amount of Oreos love it. The drive thru people are always so happy when you pull up. Floors are always clean and it just smells like ice cream when you walk in lol. read more

I got a blizzard was so yummy. Then sandwiches . I have to say as busy as there were they were very fast. Thanks so much.

Always went there when I lived in the area. Love there ice cream I liked there food too Service was great There lobby setting area was always kept clean read more

Improved compared to the last time I was here. I finally decided to come again and I was glad I did. The food was good and so were the employees! read more

Literally just left DQ, ordered a chili dog, milk shake and pup cup... pretty simple right? My chili dog looked and smelled terrible. I wouldn't even feed it to my dog. Who has the audacity to even serve this!? Shame on your employees for thinking this was okay. Milk shake was forgotten about until I reminded the young lady at the window, then it was hastily made. Guess I'm headed back to DQ... definitely need to do better read more

Dairy Queen Grill & Chill - Chili Dog - seriously?!? - Ice Cream & Frozen Yogurt Near Me - Englewood, Ohio

This place always has problems with their ice cream. The ice cream is either too soft or there machines don't work at all.They just don't seem to care . read more

This is THE WORST managed DQ I've ever been to. And I'm not just going by one or two experiences. EVERY Time I come here it's a shit-show. What a cluster. If you add up the individual IQ's of all the working employees at any given time you might hit 65. They NEVER know how to make anything within the same business day or by the normal recipe. They don't manage the drive through so that the guy at the front who's order takes 20 minutes is not asked to pull into a parking space so that they can serve the people with an ice cream cone order. I hate this DQ and though I've told myself in the past I would not patronize this location ever again I keep slipping up and pay the price. Today was the last time for sure. read more

I've cream is always runny, they could never turn a blizzard upside down. Really want to love this location but the ice cream is never right. After reading all the reviews I see this business is not doing great! Hope things turn around! read more

I would rate Zero Stars if that was an option. This place is awful. I'm not sure what's going on with this place but you need to get it together!! I waited 25 minutes in the drive thru for my order. My blizzard was literally soup! It had a lid on it and was pouring out everywhere. I'm so pissed! Why make my blizzard if you know I'm going to be waiting 25 minutes and it melts? I don't know if you're lacking on staff or management or what. But the people you do have are rude!!! GET IT TOGETHER! Will not be returning to this location! I'll drive the miles and go somewhere else so I get actual ice cream and not soup!! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Englewood, Ohio

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No wonder this place already has bad reviews. The dip machine doesn't work. These cheap franchise owners won't replace it or get it fixed so if you order any dip come it'll come out undipped. You'll be given a few broken pieces of dip without any flavor. You may as well just order a plain cone. read more

Amazing staff, love them all, I love the fries, their cones are AWSOME, and the ranch is the best! When I went in the workers where so nice (Abby B & Daisy) and quick, the place is clean, smells nice, and is so enjoyable to sit and eat in :). read more

So I ordered a peanut butter milkshake and I drank over half of it, then I took another sip and noticed something hard in the drink, that's when I realized they had blended part of the top of the lid into the milkshake read more

This location is not following COVID protocols to keep customers and each other safe. We went in to order take out with our masks on, inside they had 5 employees working that we saw. Two had no mask present at all and were the two handling the food. The cashier and another employee in the front did have a mask however they were below the chin. There was only one employee actually wearing a mask and it fit well so I appreciated her concern. They also let customers in while I was waiting who did not have masks to order and did not request them to wear one. Lastly, they had their trash out of the cans and sitting in front of the door. I wish I had a good experience but the lack of consideration for customers by not having any masks or gloves for the people making and touching food seemed unsafe. read more

It's 'ok' I guess, but the problem with this location is that they have a history of messing orders up (like just 2 Blizzards). It hasn't been "super" bad lately...however, I order the same Blizzard (small cookie dough) every time I go. You can easily tell it's made differently depending on who makes it. Sometimes it's very chocolatey. Sometimes it's got hardly any chocolate in it. Sometimes it's got very little cookie dough in it. It's so random. Because of this, we drive further to go to the Vandalia location or the Dixie Drive location as they are consistent and the Blizzards are so much better there. read more

I'm not sure how old the kids are working at this location, but they need to be trained better or at least supervised. I ordered a hot fudge sundae and received the worst mess I have ever seen. hardly any chocolate and half the size it should have been. and tell the long haired guy to quit running his hands through his hair and then touching people's food...yuck read more

any notice the answers from the Business Managers is pretty much all the same? Probably electronic produced they could care less if you were not satisified. Notice they don't offer anyone anything and want you to return to a place that is not good in the first place. read more

We have tried this DQ several times but every time the Blizzards are so runny you could never do the classic flip upside down. Also they short the candy in the blizzards generally. Hope they get it together soon. read more

It made me give the rating a one star. If I could choose a lower rating I would. The staff here are always rude, service is horrible, and they can't even fill their drinks or ice cream up the way it should be filled. What's the point of having dome lids on slushies if you can even fill them to the rim of the cup. What a rip off. Very disappointed!! read more

Dairy Queen Grill & Chill - What is the point in having dome lids if you don't fill your drinks to the rim. Sad you can't get what you pay for. - Ice Cream & Frozen Yogurt Near Me - Englewood, Ohio

Went inside for this visit to the Englewood Dq. The staff was in an argument about how wrong and stupid someone in the drive-thru was acting about something. Stating things like, "I don't care , let the manager pull the camera. I was right. " They were having this conversation while we were trying to order and cash out. The staff also seemed very irritated about serving us. The worst part was while we were waiting for our ice cream a cockroach can out across the floor. I made a comment and freaked out and one of the workers came and picked it up but didn't say anything about it. Not a sorry, nothing. This place is horrible and I won't be back. Beware of ordering inside due to bugs. read more

This place is a joke. Slow service, dirty interior, and crappy staff attitudes. Avoid if possible - visit JD's Frozen Custard instead.

The staff running the drive through was incredibly rude. They spoke over me and hurried me along, cutting me off multiple times. As a result, I got home and my order was all wrong. I should have checked before I drove away. read more

Hello Crispy Chicken Strips! This was a recommendation from our cashier Brent and he was right, they are really good. He also recommended the gravy and honey mustard for dipping. He was right, both are great! I would return for the food and the polite service. read more

I got the chocolate cake blizzard at dairy queen a few hours ago and it wasn't what I thought. It looks and sounds a lot better on commercial. The cake pieces was very hard and to go along with it there was barely any ketchup and mustard on my burger. read more

Usually pretty good but the last time I was there it was pretty busy and I ordered a banana shake it was mostly milk with chunks of green bananas not very good at all read more

If you go in the evening their food and service sucks I got some chicken so hard I couldn't eat it my dog wouldn't even try it I complained went back again went inside smell like pure body order and could even get any services waited for a few and left read more

I pulled up tonight at around 8:10, I was the third car in line. I ordered my food, then sat in line between the same two cars that were there when I ordered my food for 15-20 minutes. By this time, three other cars pulled up behind. One had ordered and two more were waiting. After about 20 minutes, the cars behind me got annoyed and drove away. One went inside and the other two just left. Then, as I pulled up, I heard an employee yelling at a coworker. I truthfully don't know how this Dairy Queen is still open. Horrible service. read more

I went to DQ in Englewood this evening to pick up dinner and ice cream for my family on Father's day. After waiting in a long line (which naturally happens on a nice evening) I ordered a cheeseburger for my husband and was told the grill is down. I got out of line to call my husband and ask for an alternative selection, and he decided to get a chicken strip basket like the rest of us were getting. I got back in line and a few minutes later an employee came up to the car to ask if I was ordering food. When I answered to the affirmative he said the grill was down. I said yes, I had heard about that, but surely their fryers were operational. He said they got slammed and ran out of food!! WHAT?!? I called my husband to ask for now an alternative place for dinner, but opted to stay and order the ice cream as originally planned. I placed my order, pulled up to the window and asked how a restaurant could possibly run out of food. The girl at the window said they didn't run out, they were "set up by their manager" (whatever that means), they got overwhelmed, were understaffed, didn't get Holiday Pay (never heard of anyone demanding Holiday pay for Father's day) SO THEY DECIDED TO SHUT DOWN THE KITCHEN AND ONLY SERVE ICE CREAM!!! Are you kidding me with this??? If I hadn't already paid I would have left, but since I did pay I opted to wait for my order. A few minutes later a different girl starts to hand me the blizzards, and I have to ask for lids and a carrier. She said the shake would be coming right up. I look at the blizzards and they are 3/4 of an inch from the top and extremely melted. After several minutes she hands me the shake. I asked her if it was normal for the blizzards to be so melted, showing them to her. She said not normally, but the machine was "acting up". If I hadn't promised my son a blizzard I would have handed their sub-par product back and asked for a refund. In summary, I had to go to a competitor to pick up dinner for my family tonight, and not only did DQ Englewood lose a LOT of sales due to the apathy and laziness of the crew tonight, they lost this family's business forever, as I will NEVER go back!! I will be posting this review on every site possible, and I will be contacting both this store's manager and corporate. read more

Very disappointed with their service..showed up at 9:45 with my family for ice cream and when we arrived they told us they were closed and refused to serve us. Sign in the window said open until 10 but not for us. Woman at the counter was very rude about it too. read more

This is the worst service of any restaurant in Englewood. The employees are rude, they constantly make mistakes with the orders, and don't bother to ask for the manager because he's too busy to talk to anyone. read more