Food was great served fresh on time. They even give you the option to receive your dessert during meal or after. The staff was friendly. The environment was clean and peaceful. Associate Sydnee did a really great job. You can tell she's a genuine person and hard worker who has integrity. My wife and I were pleased with our visit and will be returning. read more

Dairy Queen Grill & Chill - OREO BLIZZARD Treat - Fast Food Near Me - Laveen, Arizona

Arrived at Dairy Queen at 9:40pm, they close at 10pm. Drive through was closed and inside was locked, clearly workers in there and no one wanted to open the door or take orders. Horrible service and will never be going back. 5/17/26 read more

I ordered my daughter's birthday cake online . Ordering was quick and simple. You pay when you pick up rather than paying as you order , that made it even more convenient. Her cake came out looking amazing and taste delicious! Who ever wrote the message on her cake did a fabulous job ! Staff are very helpful and quick. The restrooms were clean , overall I things went well as ordering cake for a birthday can be a bit stressful. Check out this strawberry, chocolate & vanilla with cookie crumble cake ! read more

Dairy Queen Grill & Chill - Strawberry, vanilla chocolate, cookie crumble birthday cake ! - Fast Food Near Me - Laveen, Arizona

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DQ isn't what it used to be. Don't get me wrong, the ice cream is delicious, and the chicken tenders have never done me wrong. But the classic blizzard flip is a joke. The driver thru cashier flipped the cup for 0.5 sec and gave it to us. The blizzard was melty. If I'm going to spend $15-20 on melty ice cream, might as well go get some from the store. They have a lot of the same flavors anyway. read more

If I could give them 1 star I would . First when we pull up to the drive through microphone and we don't instantly respond back that doesn't mean cop an attitude with us . Sorry we're not fat and don't know the menu by heart . We don't know what we want to order so we're reading the menu . You can say after the first and second greeting ; let us know when you're ready . And than don't proceed to have an attitude because we didn't hurry and place the order at the pace you wanted us to . Easy way to lose business is with bad customer service. that's why we backed up and took our money elsewhere that has friendly customer service and isn't rushing us when we barely pulled up . We the customer didn't sign anybody up for the job ; why take it out on us !? Than said they can't up charge price / cost me to a medium blizzard on the $7 meal ..... read more

I really wanted some ice cream and yet the drive thru line was so long. I expected to wait but it went quickly and smoothly. My order was accurate and they were so friendly. I continue to go back; great deals and the food is delicious read more

I see why this place gets so many bad reviews. We come here all the time and I swear anytime I have a coupon on the app to save a buck or two, they freaking charge my cards before the coupon . And they give me the " oh Um I charged the card already so I can't give you the coupon". It's like I tell you at the speaker I have a coupon and you still make the mistake?! Why? wouldn't complain t but today the the 3rd damn time and it was a free chili cheese dog. 3.29 , so now I get to vent my frustrations due to the poor leadership set at this location, followed by a poor procedural response to a would assume a common problem . This is how you process it. You return the meal, and re-ring it out with the discount. And you apologized To the customer for marking the mistake, not look at the customer like he is an idiot when he says can't you just re-ring it up, and say - uh no I can't just ring it out- here is your food have a nice day. Basically to sum it up. Double check your order, don't pay unless the coupons are applied, and just pop over across the street to sonic until they get new management. We won't come back for a while just because the long lines and lock of covid protocols read more

Dairy Queen Grill & Chill - An ok tasking shake- not so good today - Fast Food Near Me - Laveen, Arizona

Who doesn't love Dairy Queen? No friend of mine that's for sure. Been coming to this location for over a year now with my buddy, Kenzie. (Not pictured). Always friendly staff, quick service and so far have gotten my order right every time. I use the rewards program and seems like I always get a free blizzard. Highly recommend! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Laveen, Arizona

I ordered a cherry cheesecake blizzard and only had one piece of cheesecake I really feel like I got a plain cherry blizzard and my husband ordered a large chocolate brownie extreme with pecans and only had 4 pecans in it tasted his first pecan at 14 bites in literally. We called and the person who answered we snippy and annunciated they only put one small spoon of pecans. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Laveen, Arizona

This is a new location so of course it's going to be clean and nice inside, however with that said I don't normally order food but I did today and my food was hot fresh and good. The cashier very polite and friendly. I was happy that one was built in Goodyear and even happier with this location close to home! 6/14/18 Hubby had a ice cream craving so we came here, place is still very well kept inside, clean. The staff are so friendly here, there is another location that I go to usually cause I will be shopping or something but this locations staff is so much better!!! They are so helpful and polite! Great customer service, and of course great ice cream!! Love the new Twix blizzard, hubs had the s'mores which was also pretty good! read more

Dairy Queen Grill & Chill - Hot fudge sundae with nuts - Fast Food Near Me - Laveen, Arizona

False advertising! I ordered a Girl's Scout Thin Mint blizzard and there were no cookie pieces. It was just green slightly minty soft serve. I scooped out a bunch to see if maybe it was layered instead of mixed in but no. Nothing. I checked the DQ website and it's supposed to have piece of their cookies. This store just stole them from me. Bad quality or bad service I won't be back. Check your orders before you leave if you try them. Untrustworthy! I mean Thin Mint is in the freaking name! It should be in the dessert! Not going to give you another chance just because you apologize but don't offer to make your past mistake right. read more

Dairy Queen Grill & Chill - No thin mint cookies in the thin mint blizzard. - Fast Food Near Me - Laveen, Arizona

They treated one online order blizzard like a hot food item throught the druventhru and made me park in front for 30 mins

Quick and convenient. Kids working there are always very nice. We normally get the dipped cone and it's always good.

I ordered three ice creams this evening and they were made perfectly with the right portions taste and everything! The staff was very friendly and I appreciated that they take Apple Pay since I left my card at home. read more

Dairy Queen Grill & Chill - Cherry dipped cherry sauce sundae - Fast Food Near Me - Laveen, Arizona

I been to this location about 3 times. Each time they have messed up my order. I'll ask for extra cheesecake and I never get it or ask for plain cheesecake and get strawberry cheesecake. I don't complain or ask for a new one because I know they're busy but it does suck when you're paying extra. I also keep finding random peanuts in my blizzard, I'm not allergic but that could possibly make someone very sick if they were. read more

I enjoy coming by this Dairy Queen! Plus I've always received friendly customers service. I've had their food as well, and it was a pretty decent. I had their chicken sandwich. The best part was their ice cream cakes. We got the Oreo one and my whole family enjoyed it! read more

Terrible. I asked if I could sub chocolate for the pineapple, cashier said no because she was trying to close the drive thru. Then said it was already too late since it was made and she wanted to reduce waste. Asked to speak to a manager- manager said my only option was to refund me. Which made no sense since employee wanted to "reduce waste".. LOL. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Laveen, Arizona

Great food and service! Dariana was very kind and helpful. The place is also very well kept! Whole dining area and bathrooms were cleaned. Also the food was fresh and delicious read more

This DQ has been our 'treat' on special days since COVID until masks came off. No more yummy blizzards until my life isn't knowingly being put at risk. Yes, I'm high risk to not survive even a breakthrough case. Hoping COVID pill becomes the backup people like me need to venture out safely among the people who seem to be OK putting others at risk. read more

Wife and I came in and got Blizzards while waiting for our cars at discount tire. One of the employees brought out our blizzards to us At the table read more

Well I don't know what everyone is talking about, I always come here and get the same blizzard and never have any issues. It's just ice cream y'all read more

Great customer service. I placed my order on the app and left to pick it up. I arrived 5 minutes after placing the order knowing I would have to wait. Rosella promptly greeted me asking the name on the order and quickly had my food out 5 minutes before it was supposed too while apologizing for the wait! Best Dairy Queen I've been to in Arizona hands down. read more

I think it's pretty easy to complain about fast food and service, so I really wanted to commend this location with the customer service that I received. I pulled up to the drive-through and right away my newborn started crying and the staff was really sweet and patient with me. When I pulled up to the window I explained that I needed to tend to my newborn and the young lady told me I could park while they finish preparing my food and they would bring it out to me. Usually it's the other way around where you're ready for your food, but they make you park and I really appreciated this reverse gesture. I was able to calm my son and the guy who brought my food out was awesome, very polite, and sweet. I'll definitely go out of my way to come directly to this location. read more

Cassandra is a shitty manager and the staff are unpleasant. Terrible drive through experience.

I came to order a blizzard like how I usually do, this time it was 15 mins before closing as soon as I get to the drive thru I can already notice attitude through where you order so I placed the order exactly how I wanted it and they said they weren't able to leave one of three scoops of ice cream on my banana split plain. So i decided to make it all pineapple, by the time I pulled up to the window (like 5 seconds later) I had changed my mind and ask politely if they can switch the pineapple syrup (only) to chocolate syrup(only). The employee at the window said she couldn't replace it because it was about the time they start closing up the store so she didn't want to. I asked politely again because I was staring at the unfinished banana split with no syrup on it and she has switched her answer to I can't remake it because we are trying to cut down on waste now. I then asked her if I can talk to the manager and asked the same questions just to make sure and the manager said can either add chocolate syrup over the pineapple syrup or add the chocolate syrup over the pineapple syrup and then charge me for it. I had let her know I wanted no pineapple what so ever and she couldn't do it so I just asked for a refund. She gave me a refund but the whole point of them not wanting to remake the banana split was because they didn't want to waste food, but with me getting my refund they wasted a blizzard and a banana split in the end and a disappointed customer who's time was wasted. (And this bad yelp review) On the refund receipt it shows Reyna M. which might be the name of the manager who dealt with the situation and Cassandra D. who I believe is the employee. read more

Dairy Queen Grill & Chill - This is the refund receipt with the names of the employee and manager on 5/2/22 @ 9:47 pm - Fast Food Near Me - Laveen, Arizona

This Dairy Queen is so unprofessional. It's crazy how One of the girls here grabbed my friends belongings without asking and went on about her day like nothing happened like get tf back to flipping your Pattie's your there to work not to be weird even after I complained the "manager" he started giving excuses probably to let her get away with it. Very wrong. read more

I order a banana split and they left the banana out? Who forgets the banana, you build on top of the banana, it's called a freaking banana split! Again they forgot my banana! WTH read more

Today I ordered a shake as I always do and asked for no whip cream. I always ask for a cup with a lid because my two year old drinks it in the car and I don't want her to spill. The girl refused to give me a cup with a lid and I said that's why I ordered it with no whip cream. So I asked for the manager and she said you have to pay for the cup. Total BS I always get a cup from them but either they are hurting for business or they just wanted to be jerks. I told her when paying I needed a cup with a lid! They could of made it in the other type of cup. The manager was rude also. I will be contacting the GM about their service. read more

Just went through the drive through and didn't get the blizzard I ordered. Will choose to spend my money else where next time.

Fast friendly service. Visited when they had free cone day the line was quick with 4 or 5 cars in front of us in the drive thru.

Yooooo this Dairy Queen is amazing day they be whipping that ice cream up better than Walter white whip up drugs in the lab they might as well be trapping ice cream in there. But that service didn't feel like a drug deal ima be back and I can't wait whip it up all in that Cocina shout my Mexican my people much love read more

Ian A. came with excellent customer service this afternoon. The service was quick, friendly and Ian went out of his way to make sure my kids had the condiments they needed and wanted. Ian even gave my kids coloring pages and crayons; and put cartoons on the tv for the after school rush. The food was served at a good temperature and the ice cream was delicious. The location was clean and afternoon busy. It's not every day you find great customer service. Awesome job Ian A.! read more

I love DQ, but today the crispy chicken sandwich was not good. So normally I would give all 5 stars. The service was great as usual, but my sandwich left something to be desired. The blizzard was of course worth it and helped stifle my tears. read more

Had to grab a quick, late, on-the way to an appointment lunch and decided to go through the drive thru. My order was taken and I didn't wait for a long time. My ice cream was packaged to go and not dripping everywhere, lol. Staff members customer svc was great! Def will be coming back. (Hamburger was good, too :) read more

Blizzard was incorrect. The patties for the flamethrower burger was a little red and there were a small amount of condiments on the burger.

Went thru the drive thru and was immediately greeted with attitude. I ordered and then when I pulled up to the window she had less attitude until I asked if I could get a cups for my ice cream cones, then her attitude came back and she seemed irritated. Her tone of voice was off and just completely rude. read more

I had a unpleasant time at Dairy Queen because while I was ordering my meal I overheard the manager at the time " Cassandra" talking very disrespectfully and very unprofessionally to staff members. read more