I almost never write reviews but then again, I almost never have a great experience. Here is an exception, at DQ of all places. Upon walking in I was greeted with enthusiasm from a girl way back in the kitchen, instantly making me feel welcomed. Wow x1. Next, the gentleman who came to the register looked me in the eye; smiled and ask how he could serve us. Wow x2 - customer service with a smile. Our order - chicken and blizzards. The food came out quick. Normally I would be suspicious - quick food is often the enemy of good food. In this case the food was fast, hot and great. Wow x3 I couldn't help but notice how impeccably clean the place was. Way cleaner than most fast food places I've eaten at. Tables had no greasy feel to them. Floors and counters were perfect. Wow x 4. Lastly the guy who brought our food and ice cream took a moment to complement me, and took another moment to have a rather enjoyable conversation. Wow x 5 In a day when customer service is all but dead, how could I not recommend this place? In fact, I'm going to wrap this review up so I can go buy another blizzard for those we left at home. Cheers! read more

Dairy Queen Grill & Chill - Chicken basket. Hot and tasty. - Ice Cream & Frozen Yogurt Near Me - O Fallon, Missouri

The service here was great! My double burger was hot and fresh. However, the fries were soggy and cold :( That is always such a let down too. Everything was clean inside and prices were all fairly reasonable. I was going to go up and let them know about the fries but there was a huge rush and so it was not going to be worth the time and trouble. My kid had their chicken tenders with fries and loved every single one of them! read more

Was ordering a 2 scoop cup ice cream! We watched as people before us hand their thermal cups to server to scoop their ice cream in heir used cup! With a funnel from server sets in cup scoops ice cream into their cup! Every person uses same funnel never cleaned , set down in their cup with their germs! Transferring to next cup! Health inspectors where are u? read more

Always super clean and well staffed. Ice cream is always good. It's what you should expect from a dq

I did a mobile order and went to pick up my food. Only to get all the way home to find out that the order was WRONG!!! I mean seriously, how hard is it to read a receipt ‍ I won't be back!!! read more

As you can see by the pictures this chili cheese dog was completely inedible!!!! The chili was literally BLACK!!! I took one bite to see if maybe it would be okay but something in my head said spit it out you could get food poisoning!!! Why is it black? This is absolutely DISGUSTING!!! I ordered from Uber Eats. I took these pictures and tried to send them to Uber Eats to get my money back but it won't allow me to and their platform just says thanks for the feedback. I am not looking to give feedback. I am looking for resolution by either refunding my money for the chili cheese dog (if that is what you want to call this) or at the very least replacing it with one that is actually fresh and not looking like something that came out of a lagoon in a sci-fi movie. So, in an attempt to at least get a fresh chili dog the next time I visit the store I called up there and spoke with someone named JUSTIN! I asked to speak with a supervisor and he said he is the manager. I explained the situation to him. He said he couldn't refund it because I ordered through Uber Eats. Which is fine. I understand that. But I still paid for something I could not consume because LOOK AT THE PICTURES! He said they would make me a fresh one if I came up there TODAY ONLY. I asked if I could just come another day because I was heading to work (and also, I'm not in the mood to try giving your chili cheese dog another chance after this) and he said no. Apparently, they are not willing to earn my repeat business by making this right for a time that is convenient for me. I have to do it today or they are basically like too bad and we don't care that we could have given you food poisoning by serving you this sludge on a bun! JUSTIN said they have a "Remake today only policy"! That is absurd! Not everyone is able to go back the same day for you to fix an issue YOU caused. This policy is not good for a store that is clearly suffering from lack of business and staff and you would think they would want to make this right. I don't think I'm asking too much. I just want my chili cheese dog! THAT'S IT! I'm not asking for my money back or complaining about the whole order (the fries and blizzard were good....well the fries were cold but fries are always cold when being delivered, they can't help that...just dip them in some bbq and ranch and you're good). I just want my frickin chili cheese dog!!!! DO NOT EAT HERE! Their customer service sucks and the food..... Look at the pictures. Need I say more???? This is the store on the corner of Bryan Road and Veterans Memorial Parkway!!!! I would give minus 10 stars if I could!!! read more

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never go to this location and will never be back. my husband and i stopped here because it was close to where we were and my husband had asked for no butter on the toast and the guy making it complained and said out loud "oh my god" very unprofessional. read more

This is the best DQ. We go here several times a month and have big orders and they get them right. The food is always cooked well, they have good customer service and a clean and well kept inside. Thanks for making this a fun place to take our family. read more

Terrible. I don't come to this location even though it's so close to home. However my family went to pick up a birthday cake for my little brothers 9th birthday. We went in where the place looked empty and theyre fridges were broken. We then went to the cashier and manager assisting him and said very clear as they repeated so we could purchase a vanilla ice cream cake. Now it is 9:55pm and this kid just got the worse night due to receiving a chocolate cake. This will be in his mind for years to come as one of the worst birthdays for him since this was all he looked forward too.. read more

Remarkably clean! Great friendly service! Fast and fresh food! Excellence deserves recognition! Especially in fast food!

The food is delicious and my kids also like it. The service and management are good. We will continue to come here.

Truly the worst. They don't even try anymore. Got the chocolate brownie extreme was basically just vanilla ice cream. read more

Dairy Queen Grill & Chill - Bad blizzard - Ice Cream & Frozen Yogurt Near Me - O Fallon, Missouri

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Service is good and the food is decent, but the fries kinda suck. The fries are bland and taste like they've been sitting out for an hour. I'm always disappointed with the gravy for my chicken tenders - It's always super watery and bland read more

their food and service are really nice and there are great workers there but they do not put enough toppings in their blizzards. there were little to no sprinkles in my blizzard last night and i know from experience that they have had people complain plenty about it. if you know it's an issue please do better to fix the reoccurring problem and make the proper adjustments to have everyone leaving happy read more

ordered a side of toast; wasn't received watch out for those chicken basket, you wont get a side of gravy... unbelievable read more

Less of a Blizzard and more of a "flurry"?? We love our local DQ and the service is always fast and friendly. I hate to be a snowflake about this but lately, the blizzard quality has not been great. After receiving yet another blizzard that is not properly blended, I have to file this complaint. We get blizzards... a lot. In fact, it's not uncommon to order them multiple times a week. I always order the Oreo Hot Coco blizzard and when blended properly, there is no better treat. However, as was the case today and the past several times, if they do not take the time to properly blend the blizzard, you end of with vanilla ice cream on top and all the toppings stuck at the bottom. Today's was so bad I couldn't finish it. Quality is a training issue. I hope the management team reads this and takes a few Minutes to properly train their team on Blizzard quality. read more

The best customer service! We pulled in at 10:15 pm and they were so cheerful and friendly! We wish every restaurant operated this way!

I like this DQ. It's close to my house for one thing. The food is good especially the crispy chicken sandwich. It's not too big like some places. Fries are good too. Soft in the middle with substance. Not stringy and hard like other places. What I really like is the sweet tea. If you want lemon with your tea they put a little bit of lemonade in it. It's tasty. Friendly employees. read more

Had to scramble to get a cake after the Wentzville location failed on a preorder cake. The young ladies working the counter went above and beyond in assisting me with a cake at this location on Veterans Memorial and Bryan Road. The accomplished what the other DQ couldn't/wouldn't and the did it with a professionalism rarely seen at fast food joints. The cake is beautiful. The lettering looks artsy and classy. As frustrating this crazy cake day has been, I'm beyond thankful for this place because they pulled off an amazing cake in minutes. Birthday party saved Thank the people who helped Watch the smile on birthday child's face. Enjoy the yummy cake (and pretty too!) read more

I have been coming to this DQ for quite a while. Always get good service from all the employees here. Manager walks around to make sure everything is up to par. Dining room has always been clean and drive thru is usually pretty quick. It's definitely a good choice. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - O Fallon, Missouri

Went to this location on 7-4-19 at approx. 10pm. Store was locked. Went thru drive thru. Ordered sandwiches with specific condiments. Was told there would be a 6-8 minute wait. No explanation was given. Paid for food. Stuck in drive thru line for what seemed like 15 minutes. Employee finally brought food. No "thank you", no apology.....no nothin. Sandwiches had no condiments at all. Drive thru line too long to go back and complain then. Started to eat them on parking lot and they turned the lights out on us. Trying to give us a hint maybe? You think? I mean I understand they have to turn out the lights sometime but at 10pm on 4th of July seems just a tad early!! What a joke!! Will say we've gone there for many years and never a problem. Guess employees wanted to leave early to enjoy 4th of July celebrations. What a way to run a business!! read more

I was ordering my food and the workers were giggling and then they started laughing. Very rude and unprofessional

Never order an ice cream cake from this location. When I ordered I was specific about what I wanted. When I picked it up and it was wrong the staff told me too bad and they didnt know anything about the cakes. Terrible customer experience. read more

This Dairy Queen is so amazing and so quick with the food you should really visit this place to eat, Plus it's really nice.

Very good blizzard I would definitely recommend going here for ice cream. Small Mexican named Nico Rocha made my blizzard and it was the best blizzard I ever had 10/10 stars! Also Tall chiseled friendly white man helped me at the window named Cole Mccune. He had very good manners read more

This is the best DQ by far in the O'Fallon/St.Peters area. It is very clean, food portions are very good and the food itself is excellent. The staff is always very friendly and you never really have to wait for anything. I would recommend this DQ to anyone. I would however stay away from the one on HWY K and the one on Mid Rivers in St. Peters-they are both pretty bad. Haven't been to the one on HWY M in O'Fallon so I can't speak about that one. Thanks Veterans Memorial DQ- you are awesome!! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - O Fallon, Missouri

I ordered a 10in ice cream cake showed the cashier a picture of the cake that was on line. Guess what they got it wrong. They charge me for the image and didn't put it on. I also have a 7 dollar coupon and it cost 25.00. This is on Veterans Memorial Dr and Bryan Rd. I found out that I could of got the cake at Main St for less with out the coupon. Talk about gouging, and the Person I talked to on the phone was really rude. If you want poor service go Veterans Memorial and pay more for your purchase or go to main Street. read more

Please don't tell your customers you have chocolate ice cream if you are going to disguise it by adding chocolate syrup to vanilla ice cream. Sorry, it's not the same. Twice in the past month I have asked if you have chocolate ice cream I was told you did. read more

I use to go to this Dairy Queen every week I really like the fries and they have good food items I am never disappointed at Dairy Queen and this location is my all time favorite the workers are always nice the bathrooms are clean and the manager if super nice and very friendly. I recommend this location its family friendly and lots of parking and the ice cream is really a treat after every meal or just a snack before or after dinner time. Go check them out and oh don't worry you don't have to wait till summer they are open year round serving you good fast food and a brain freeze to go alone with it. After all where else can you get your desert with your mean for one cool price. EXACTLY! Only at Dairy Queen. I'm the Yelp out of here be safe and check out my favorite Dairy Queen. read more

Wonderful staff at this Dairy Queen! They are so kind and always happy to help make your visit a wonderful experience.

I came here after long day of work expecting some delicious chicken fingers, french fries, toast, and GRAVY. I was disappointed that like the Buffalo Wild Wings on K the ninja's have attacked! Instead of taking the ranch dressing from this Dairy Queen, they took the GRAVY!!! So not only did I have to pay for my extra gravy but I did not receive it either!! Extremely disappointed. I am currently looking at my chicken fingers wondering how am I supposed to enjoy these without my gravy!!! I can not in good faith, recommend this establishment to anyone who enjoys gravy. read more

Best service less than 5 minutes for food I would recommend this place very clean nice workers

I have been a DQ fan as long as I can remember, and this DQ allows me to continue loving their treats. We come here quite a bit. Sometimes we pick up food on a busy night -- the wife and kids love the chicken strip basket -- as good or better than any other fast food chicken strips. Sometimes we head for a treat after a kid's school concert. The drive through is usually pretty efficient, and inside the ambiamce is bright and nice for fast food. There workers have never been anything but friendly and polite. If I had to come up with one complaint, its that this DQ does not serve the BBQ sandwiches found at many other DQs. read more

I am now a regular at this location. It is well managed, has great staff, and I always leave satisfied.

Barely gives you any toppings in the blizzards! You have to come up there 3 times in order to get more. Also if you ask for extra they don't give you any! Idk if they are in a different management or what but they have definitely have poor quality staff. It's sad for what you pay for you can go somewhere else and get more product in it. read more

The service was HORRIBLE!!!! Got pulled twice in one visit and then employees were outside being rude and smoking instead of inside working! Fries cold, and they gave us our ice creams 15 minutes before our food. Won't be going back any time soon. read more

My father introduced me to Dairy Queen as a young girl, in 1986. My favorite part was getting a Mr. Misty because my name is Misty, so naturally that was awesome. In all the years I have gone to Dairy Queen I have never been served with more professionalism, more enthusiasm, more kindness, more piping hot food, or more speediness then I have had the honor of being served at the Veterans Memorial Parkway Dairy Queen. These folks take their job seriously. And they do the job well. Very well. On top of the exceptional service I have received from this location for the last 8 years, today was the ICE CREAM on the cake. While at the drive thru window I realized I did not have my wallet, it was still on my kitchen table where I had been paying the bills that afternoon. I was in a panic, luckily I found a MasterCard gift card in my purse but no other cash or credit or debit cards. The gift card managed to cover most of my meal but there was a remaining balance of $2.60. Eek!!! I was so embarrassed and so nervous. But the young lady at the window insisted she would cover the rest. "I do not feel comfortable doing this," I said. Then I told her to just hold my food and I would be right back. She insisted again saying it was truly no big deal and she was glad to help. Then there was another lady employee who approached the register and asked what was going on and after explaining, she too offered to pay. I was feeling so blessed and thankful at that moment. When the manger was called to help, she too said it was no big deal she would pay it. Wow!!! Talk about a pay it forward kind of moment. To these ladies this was no big deal but to me it was a blessing to be shared! Needless to say I rushed my food straight home and returned with my $2.60. These ladies were absolutely amazing!!! They made my day and gave me even more reason to stay a loyal customer to them. Honestly folks, this is the very best Dairy Queen in all of the state of Missouri! Seriously the best! You will not get a better meal or better service in any other fast food joint around! read more

This is the only DQ I will ever patronize. It is clean, staff are beyond friendly and the food is always great. We find the food and service to be consistently excellent. It is the ONLY fast food place we frequent. Way to go, DQ! read more