Long-time customer. Never had a major issue but this location upcharged me on my online cake order. My online order receipt says 28.99, and I had a $3.00 off coupon. ( Should have been $25.99) They upcharged me to 31.99, and my final total was 28.99. The shift manager stated that the system had just been updated today. The price was still the same on the website. Feel the shop is disengenuous with coupons, especially when I order early from the website and have a receipt. read more

Dairy Queen Grill & Chill - Copy of reciept - Ice Cream & Frozen Yogurt Near Me - Pickerington, Ohio

I would seriously watch out for their App taking your points away. I had 290 points removed saying they had expired. I received an email saying in 14 days I had 100 points that were expiring. I checked my points well before the 14 days and they took away 290 points. When I contacted their App helpline they said in their email there is nothing they could do. That it's just a courtesy that they send out an email 14 days in advance. I guess if their system takes away points from customers I wonder how much money their company saves, just a thought. I haven't had any problems at the Hill road store. read more

Kind of kid needs new flavors fast food is really mid. Lady was really nice at window but had attitude. read more

Can't go wrong with ice cream . The lobby should be cleaner. However service is smiling. The ambiance is high energy. They even have single leather chairs. read more

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Terrible service Drive thru workers never get order right Call and complain all the time, never gets resolved You can not get what you pay for Lived in area for 30 years and it has been 30 years of suck ass service. read more

Friendly and quick service. Made a yummy Brownie Batter blizzard just as they were closing. Good group!! read more

I usually use the drive thru and have never had a problem. My order is always hot and accurate. I know people complain about the slow service but keep in mind this isn't a fast food place that makes batches of sandwiches and keeps them under a warmer. Your burger and fries are made to order. I think it's great they support the local youth not only by hiring them but also supporting their sports teams. Thanks for being a part of the community DQ! read more

to the manager who responded to my review...Hell no!!! if you really cared about my experience, you can give me money back....I will never go back to your establishment again read more

how can you work in food service and give people this type of food?!!! the food was horrible... cold fries, when we asked to replace them, they did, but they took the old fries back and I swear they re dipped them and handed them back to us, they were wet looking and greasy.... the burger was horrible too... It was cold the condiments were old...by this time we just left, just wanted to save someone else $26!!!! just plain old awful.. will never go back to this one ever again in life!!!! I wish could post pictures on here.... Then you will see read more

The food is good, well the ice cream is good but I guess that's pretty hard to screw up. The service is slower then slow, and not much customer service to be honest. The kid behind the counter was chewing on a straw, sucking it in and pushing it out, then walked away to grab a napkin and was cleaning his ear wax out. Then another kid came and took our order, tonight was one of the faster times to get our blizzards, just under 8 minutes. The ladies restroom has 2, yes 2 toilets, looking at each other with no divider. Plenty of young adults working, but the place needs attention, wet seats, dirty booths ect. Then outside if you choose eat out there is fairly nice, but so many bees flying around the trash cans and come flying out when you toss your trash away. I'm thinking no more DQ for a while. read more

I haven't had a blizzard in quite some time, and my friends' kids were bored, so I took them all to the DQ on Hill Rd. Well, I know blizzards are pricey, but it's not something you have every day so the price didn't deter me. That is, until I got my blizzard and all it was was a melting mass of soft-serve ice-cream in a cup. (We had it there and ate right away, so it's not like it sat for a while). I had hoped for the Hawaiian blizzard I used to get, but they didn't have the ingredients, so I settled for the Banana Split sans the chocolate. (sigh) It wasn't thick and it didn't have anything in it: no fruit, no pieces, nothing to chew. I could have drank it with a straw. There were a few microscopic flakes of pineapple I could detect, and that was it. (I wish I'd snapped a picture). I spent $5+ for that tiny cup of goo. I could have bought 2 large containers of Breyer's ice cream at the grocery store, with real strawberries, etc., for that price. Evidently blizzards aren't blizzards anymore -- they are small cups of over-priced semi-melted flavorless milk blobs. I will never make that mistake again! read more

I never thought I would have to give such a negative review, especially since this is one of our favorite places for 1-on-1 hangouts (my wife and I frequent this location to sit outside and enjoy sundaes on summer weekends and days off). Keep in mind that this was one of those nights where business was slow, which is abnormal for a Saturday night in Pickerington. Even the drive-through had low-to-no traffic. The first thing I noticed was that their prep station had been removed. This is where you grab your condiments, straws, napkins, etc. The only place to go was the front counter, but not all items were there. The placed looked naked as a result, mainly because I'm so used to seeing it this way for years. What got me was the fact that there were 7 or 8 employees behind the counter, not all occupied. Why did this bother me? The dining room was a disaster! There were 3 small groups, seated and eating. Most of the other tables were a mess, with chairs in disarray. We got our food and, against my better judgment, decided to sit down and eat in. We found the best of the worst tables and wiped it down to sit. As I cleaned, I looked up at the employees, making sure to exaggerate my movements to make it evident that I was cleaning. One looked up at me, but made no gesture of acknowledgment, nor did he tell anyone else. I looked over at the next table and saw what appeared to be dried ketchup. C'mon, dude... I noticed that they had just recently painted, hence the faint smell in the area and the poorly removed caution tape (It was still wrapped around the freezer door handle and extra separate dining room door handle, across the room). There were huge patches of white, amidst the golden walls throughout, telling me that the area wasn't really ready for "dine in" eating. It appeared that they were in a rush to get customers back in. Who knows? I then noticed that we hadn't been given any straws, so I asked him to go back and ask for some. He stood there for a few moments before someone asked if they could help him. No, there weren't any straws at the new station. We stayed a good 30 minutes, watching the game on the screen, until we were the only customers left. For a good while, there was no one at the counter or in the drive-through. Several employees walked around behind the counter, talking. Two with drinks in their hands. One employee even came into the dining area with her meal, obviously on break. She found a clean(er) table and sat with her earphones on, playing with her phone. What in the hell happened to this place? For years, cleanliness appeared to be one of their priorities. I eventually heard someone say they were taking out the trash, but for the life of me, I didn't see anyone leave from that area. When we left, I sighed in disappointment as I tried to force the trash door open so I could empty my tray into the waste receptacle. I had to be careful, not to get ketchup on my clothes from the stains on the front of it. Have you caught the fact that I never mentioned the food? How in the heck do you make a chili cheese dog with zero taste? Unbelievable! The one in Canal Winchester scaulded my tongue, but was AMAZING, so I know it can taste better. I sincerely hope this was an isolated event, yet and still, management needs to have a serious meeting about this horrible performance. I expect so much better from this location. read more

We like coming to this DQ restaurant in Pickerington and Canal Winchester. After the 5th time between both stores, i would not recommend the Chicken Strip basket. The strips consistently is overcooked And dry and quite inedible unless you smother it in white gravy. CheeZE curds are of the same quality. if your order chili dog or cheeseburger, you might fare slightly better. Save your money for the blizzards and/or ice cream read more

don't understand why the young workers are so rude, the young girl was very unprofessional and had attitude like she owns the bloody restaurant. the high school kids needs more training and learn to be kind and nice. stop talking with nasty attitude. local customers needs to boycott and go somewhere else. no one wants to work today. very sad and disappointing. the managers and owner needs to fix this. read more

It's highly unsanitary in there. Service is very slow. The food isn't good enough for the price.

We ordered 6 large pumpkin pie blizzards. They were mixed only halfway cups were damaged and a mess. How ridiculous. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Pickerington, Ohio

This was supposed be my dinner.... So unappealing. And I can't even give them the benefit of the doubt since they were not busy at all. They did this meal deliberately. read more

Dairy Queen Grill & Chill - Tasty? Appealing? Appetizing? NOPE. - Ice Cream & Frozen Yogurt Near Me - Pickerington, Ohio

The staff is incredibly lazy their hours are 1:30 to 9:00. We went there at 11 and they said they were closed while all the staff were in their phones inside read more

I think it's cool you guys hire all the teenagers! The food is great and the service is as expected, overall everyone is nice and the place has yummy treats! read more

I went and ordered their new blizzard, "royal choco brownie extreme" the girl taking my order acted like she had no clue what I was talking about. After a couple minutes I was told to pull to the window. As she handed me my blizzard I was told it was royal Oreo. I told her that was not what I had ordered. She said that it was the chocolate brownie extreme and they just put it in the system wrong. After I had pulled away I noticed it was in fact Oreo and they had lied straight to my face. There's 3 other ice cream places in pickerington and I recommend choosing one of them. read more

This dairy queen is average. They always have a bit of a line and a lot of teenagers working which i only mention because sometimes they're messing around but I haven't had much issue. Sometimes the inner part of the store is messy as well. The drive through line can be long but today they got through it pretty quickly. Our ice cream was as ordered & yummy. read more

S l o w w w w w service! We decided to swing through the drive through on a Sunday evening with the kids. The drive thru line was no joke ten cars deep. The line moved so s l o w. We even had to wait once we were up to the ordering intercom. We sat there for a few minutes before anyone was available to take our order. Once we finally had our ice cream, the ice cream was slightly melted! Boo! Let's work better on your service. After reading many of the reviews on this DQ and location, it looks like the #1 issue is speed of service. read more

This DQ is really hit or miss. You never know if they're gonna do ok or totally mess up the order. Not great customer service. Not great environment, always seems kinda dirty. It's hard to mess up the product but somehow they figure out how to do that about half of the time. It's DQ so u know what you "should" get, just make sure u check it before u leave... read more

Even before covid this DQ was hit or miss. The teenagers inside forget things in our order everytime we decide to go and they're pretty slow. Conversations are more important than customers. The frozen treats are usually ok, just sometimes your blizzard or shake wine be mixed all the way. To the PR person commenting- it's been this way for 5 years. We've given you lots of chances. Last night they forgot gravy for the tenders and the fries were stale and cold. Last time they left out my husbands burger, among several others. The kids working are laughing and goofing off and maybe one of them is actually doing their task. Sometimes we suck it up and come back just for the soft serve and blizzards, but it's getting old and it sounds like lots of people on here feel the same way. ‍ read more

I would give zero if possible. There is definitely a reason this DQ is rated so low. I tried to order a Peanut Buster Parfait sub pecans and the lady said that they would have to charge 75 cents extra for each layer. That would be $2.25 more on the already high price. You can tell that this DQ is going down hill!!!!! read more

Every time I go to Dairy Queen, the workers are really nice. Even when they have a long line. Their cheeseburgers are really good. But they don't turn the blizzard upside down, and I know why. The ice cream would probably spill all over. I don't know if they make the blizzard as we're waiting in line and it starts to melt, or if the ice cream machine isn't working well. We don't like melted blizzards. read more

I'd rather give no stars. The employees are rude. Food is horrible. Nothing is ever fresh. Fries are always cold and hard as a rock. Plain gross!! read more

Dairy Queen Grill & Chill - This is what I see when I unwrap my son's kids meal cheeseburger. Bun is all smooshed and half off the cheeseburger. - Ice Cream & Frozen Yogurt Near Me - Pickerington, Ohio

Hope your ice cream doesn't melt by the time you get to the window. This is the slowest DQ I have ever been too

So i ordered 3 foot long coneys, my hot dogs were completely raw, like right out of the package raw. I also ordered 2 regular coneys, the sauce was scorched to death and old. I could blame the high school kids who have no pride in what they do and haven't been slapped in the face with life, but the manager Carly who is suppose to supervise these kids is the one who needs to get their life together. Also ordered onion rings that had another purpose, breaking windows, hard as a rock read more

SLOWEST DAIRY QUEEN EVER!!!!!! Customer service isn't even up to par. Just throw the whole Dairy Queen away

I just had the most disrespectful experience at this Dairy Queen. They always get orders wrong, etc, and yes it's annoying but that wouldn't cause me to come out here and leave a review. The only reason I continue to come to this one is because it's the one closest to my house. Let's start with the conversation when I got to the window to pay. They were discussing and asking another employee if they were "raw dogging" which I'm sure most you know what means, but again whatever, many of them (not all) are a bunch of disrespectful high school kids working there. I get it, with all labor shortages they have to take what they can get. What really got me is when I placed an order for a blizzard and a sundae and I asked them to put the sundae in a bag (was bringing it home and didn't want it to spill in my car). When I'm at the window and they started to give me the sundae I asked if they could put it in a bag. The girl there is rolling her eyes, again whatever. They put it in a bag and this disrespectful kid hands it to me and tells me to enjoy the bag. read more

Very Disappointed. After ordering our Ice cream, We sat and watched FOUR employees come to the window to pet a dog in the car in front of us. Each of them allowed the dog to lick their hands as they pet him/her. We pulled to the window and asked that hands be washed before making our ice cream. We were told that EACH of the associates went and washed their hands, yet when we pulled up all of the associates were standing at the window having conversation. I asked how were they washed in the few seconds it took for one car to pull out and ours to pull in? THEN THE GIRL CLOSED THE WINDOW ON US! I am in shock read more

Just went through this drive through.. my family wanted ice cream and I order the honey bbq chicken basket. In the basket you get chicken, fries and apparently moldy bread as well... yes the bread i recurved was moldy. Disgusted. I called to complain and the manager gave me 10% off my next order.. she thinks I plan on coming back, yea right lady. read more

Wow. Literally the worst customer service of my life. There was a kid named Andrew working the register who mumbled rudely and it makes me wonder how he has a job. Any job. None of their cakes were labeled and I asked him to help me identify one and he flat out refused and shrugged. I will never ever return here. Ridiculous. read more

My food is usually sloppily put together, condiments oozing out everywhere, stale bread on my sandwiches, lettice was brown(gross) etc. it's as if kids are putting it together without adult supervision. And the customer service is awful...maybe more (better)training would help. Not going back. I only give 3 chances to get it right. Come on Dairy Queen, i know you're a fast food restaurant but I'm sure you can do better read more

If I could give this place negative stairs I would they have nats and flys in there blizzards and have undercooked chicken and drop chicken on the floor and put it back in the deep fryer and serve in to customers!!! DONT EAT HERE!! read more

Back in the days, I mean something like 23 years back in the days, family and I use to hit up DQ when a cold treat craving crept up. Now a days, not so much. First I should add: This DQ was originally in downtown Pickerington. Football games, after school treat, extracurricular functions. The old place was too small however to keep up with the population increase. This town has grown majorly over the past 10-15 years (hello housing developments).Also. accessing the joint was a dilemma. Super small "parking lot". CArs would be lined up to the side of the road ten fold, waiting for their turn. Thus, this brick-and-mortar was built. As time went by, by tastebuds outgrew Blizards. So my stops here anymore are quite sporadic - years. It's a shot in the dark. I've gotten well made concoctions. Other times, there's barely any chucks - a giant BOO! read more

They SUCKKKKK! every time i go something is wrong whether the little kids working in there have some type of attitude or something smart to say or my food being cold or completely wrong, mind you it's usually just me or my boyfriend who order SIMPLE THINGS, need to learn how to train your employees a little better. read more

Ordered a large chocolate brownie blizzard that only had 4 brownie pieces total and liquid texture ice cream. Probably should have checked Yelp reviews before going. read more

If I could give this place a 0 I would! The food is ok but the service was horrible. I ordered a salad and waited 15 plus minutes for it! Enough said. read more