The food here is great! The people are friendly and the service is great. I don't really like the fact that they take my phone to scan it to pay but its alright. The overall atmosphere here is great! read more

I have been to the Dairy Queen off Marshall and 169 numerous times over the years since I have lived in Shakopee and never once have they gotten my order right. Today was the last straw. My order was not that tough, I ordered a bacon cheeseburger deluxe with 2 patties plain, a large fry and a medium chocolate malt. What they tried to give me was my burger without bacon, a chocolate covered ice cream cone and my large fry. Then when I told the girl at the window that I didn't order a cone, I ordered a medium chocolate malt, she tried to give me an ice cream cone without chocolate on it. Apparently they do not listen at all to what you are saying and I am done giving them any money for their horrible service. The last time I was there and they got my order wrong the people inside acted like they didn't care and did nothing wrong. I even had to tell the manager numerous times what I ordered and what they got wrong only to have them still mess it up. Now, I speak english very well, been here in the US for 57 yrs, and am very clear in what I say but wow. This company needs to give their employees hearing and focus tests. A drive through order does not take that long to get and shouldn't have 2/3'rds of the meal wrong. read more

Had family pick up order last night, I ordered a royal cheesecake blizzard. It was missing the key ingredient in the name. Cheesecake. I've ordered this before and had no problems. Another instance was last week, we door dashed an order and it was someone else's, nothing we ordered at all. I messaged door dash and they gave a 3$ refund. For the completely wrong order. We tossed it. Double check everything if you're going to risk going here. I won't be any longer, Culver's it is for our treats. read more

super sweet staff. i would take a bullet for them. had to wait for my chicken basket but i've had to wait longer so no big deal. the outside of the building was super cute :) read more

Interesting to me this DQ has such lousy ratings. This is by a mile the best DQ in the area. The other DQ in Shakopee closed but was never good. The DQ's in Prior Lake and Savage are pathetic. I think this one offers the most consistency with blizzards that are overfilled and generally mixed well. It's hard to get consistent food from any fast food place but when it comes to ice cream this DQ is pretty spot on. My only complaint is they've really let the landscaping around the building get weedy and gross looking so it doesn't give off a great vibe. read more

This location has a lot of negative reviews. I had to see what all the fuss what about. I have to be honest... it did not live up to the hype. There was no long wait. The order was correct. The ice cream was good. I gotta say, I was disappointed. I probably won't go back... mostly because I live in California. read more

I think that this DQ it's really yummy I give it a 10/10 the blizzards make me feel so good .fresh it's clean good customer service but what I don't like is they have one window. other than that I really love DQ. this place is really nice the order was correct and I have to say I'm impressed I really got the hype and I think well I know I'm going to visit DQ way more often. read more

This is what happens when you let teenagers run the whole show. Utter chaos, but a very slow chaos. I had two employees at the front counter argue over whether they should give me a blizzard that had been sitting in the freezer for over 20 minutes since I ordered the same one. Hello, I'm right here. And no, I don't want a blizzard that was made 20 minutes ago even if you think it is still OK. I want a fresh, made to order one. It would have almost been as bad if they had dropped my food on the floor and argued over whether they should have served it to me or not since it was only on the ground for a few minutes. Who am I kidding, they probably did... read more

Lived in Shakopee for 9 years...seen this place decline big time...not sure if location or corporate...not some obese guy...but when I order a grasshopper blizzard I got green ice cream and pie chunks...no chocolate chips...tonight ordered a cc cookie dough blizzard...got brownish ice cream...how? Why? No choc chips and a total of 8 dough pieces...wth???? Don't waste the time...culvers or cherry berry WAY BETTER options...hell...2/6 Ben n Jerry's at the gas station better...2 stars because I wasn't poisoned at all...so there's that... Just updated to 1 star...ordered a turtle truffle...3 truffles...nothing but chocolate ice cream... read more

Don't usually post reviews, especially poor ones but the service at this location is terrible. I waited in drive thru for at least 20minutes only to have an employee tell me he had to cut in front of me (in the drive thru) cuz he had to run an errand for work. I might have been fine with the wait but having an employee decide his errand was more important than customer service made me decide to take my business elsewhere. So I decided to call and let the manager know the impression his staff was giving me. After calling the store someone answers and asks me "what do you want?" Turns out this shining example is actually the manager, who can't tell me how to get a hold of the owner then proceeds to talk to someone named Tasha in the background while I was still on the line. Having worked in service myself I was merely calling to inform the manager of a very poor customer service experience, only to have that experience become much more hostile and rude. Hopefully the owner of this location reads this and takes this to heart. Tried to call corporate but got disconnected twice. read more

Pretty good food but the crowd is yuppies and teeny boppers. I love the banana splits and cheese curds although they are ridiculously overpriced Not a real family place in my opinion. Usually very crowded and slow service but makes up for it with good food and ice cream. read more

while we sat and waited for about 10 mins at the window (wasnt busy) a girl in the window had gloves on and was touching her face and put her fingers in her mouth then went and touched food read more

FYI if your workers don't know you have a major product (such as a peanut buster parfait) and proceed to laugh at you through the ordering speaker, it's probably time to hire new workers. #themoreyouknow read more

Ordered a blizzard with extra toppings. They filled 3/4 of the cup with plain vanilla ice cream and then added all the topping just where you could see. Didn't mix the whole blizzard together and was charged for more when we got less. Don't go to this DQ!!! It's been terrible since it open and had stayed true to that. read more

I get it's covid, but I waited 25 mins behind 4 cars... that's insane right? I don't think I'll be back

0/10 rating, this place is the worst fast food experience. Had to remind them to give me my banana shake, gave me a spoon for a shake. My friend ordered a chicken basket and his sprite tasted like tonic water, same thing with my other friend his sprite tasted like tonic water. We asked for a new one and a straw for my banana shake and they didn't give me the straw. Also didn't give my friend his chocolate sundee. Had to go trought the drive through 3 times to get all the food. There was a car behind us that also had to go back to fix their order. The French fries were very soggy. Worst fast food experience I've had. But all that isn't even the worst thing, the worst thing is that the worker dropped the credit card into the window slit of the door. Now we have to take the whole door off to get the credit card. Epic! -big p read more

Will never go back! I ordered a cheeseburger and the bun was moldy! When I took it back the girl working there didn't even look at it, she just threw it away and gave me my money back. She didn't even say sorry. I will never go back horrible food and customer service. read more

I uploaded a photo they didn't even cut the banana in half just threw it on top and they gave us the wrong blizzard. Won't ever be back to this location!!! read more

Dairy Queen Grill & Chill - Will never go back they couldn't even be bothered to cut the banana in half. They just threw it on top. WOW - Ice Cream & Frozen Yogurt Near Me - Shakopee, Minnesota

Went through the drive thru, ordered a chicken wrap $5 lunch. Payed for everything. The person at the window then asked if I got the strips or the wraps and I told him the chicken wraps. I then received the chicken strips and just drove off because I would have been late to work. This Dairy Queen used to be my favorite but lately it has seemed like it's going downhill! read more

This is the worst Dairy Queen I have been to in my entire life!!! The staff is terrible, they always have bad attitudes and don't know what they are doing. read more

Your service is terrible and your drive thru people do NOT listen. It is your JOB to make sure orders are correct. I don't care who you are... If you are taking orders... Please make sure they are correct... When someone asks if there are any sauces on the mushroom and swiss burger the reply should not be 'There are no tomatoes will that complete your order??'... I got to the window and asked the same question. To which the answer was 'there is mushroom sauce... Oh and mayo" to which the gal getting my order turned and said 'oo No Mayo!' I told a manager type that his people at the drivethru need to listen better! I should have checked the burgers... i got home to a dry swiss burger.. No mushrooms or mushrooom sauce. So angry!! Why would anyone order a mushroom and swiss without the mushrooms. Doesnt make sense!! read more

I had a rather bad experience with a short plump asian girl who swore at me and also was very disrespectful in all aspects of my order the food was made sloppy as if this girl did not care at all. Bad place dont go if short asian girl is working. read more

This DQ used to be so great. Orders are constantly wrong, the drive- thru used to be fast. It is going down hill.......fast. So sad.

Worth going to the other Shakopee location. Gave them another try again tonight. Wanted the peppermint blizzard. They forgot to order supplies. Every time we have had issues. read more

Very rude employees, awful customer service, screwed up my order, didn't even apologize. Or offer to make it right. Don't waste your time or money at this Dairy Queen. read more

Horrible service. I ordered a blizzard and they didn't put any of the candies in it. As the guy was taking my order, he stopped when I was in the middle of it and I had to have someone else complete and take my order. Also ordered a PLAIN burger, and they put cheese, pickles and ketchup on it. I took it back and complained and asked for a new one. They messed that one up too. Really disappointed in this location. read more