Fraudulent business practices related to billing. Took weeks to get billing accurate when the…read moreemployee they had added someone else to our account and charged us. Still don't have resolution on another billing issue after reaching out over 6x. Don't do business here

Please avoid. As many others have mentioned - they will not let you cancel. You have to give a 30…read moreday notice and they will do everything they can to draw it out. Even after cancelling, you will still be charged. I'm going on month 4 now of still being charged after I've continuously tried to cancel.

Had a fabulous sauna session at Glow Sauna Studios! Highly recommend a visit!…read more I stopped by for a 45-minute infrared sauna session with a friend. We were given a comprehensive tour of the facility, which is equipped with cold scented face towels, makeup wipes, hair ties, and anything else you may need to freshen up before or after your session! It was also very clean! Each room has a booklet describing all of the light therapy options and a TV to watch Netflix on which was so nice! They also provide towels to cover up in. It got up to 145 degrees in the sauna -- we had such a good sweat! Can't wait to come back!

I love their infrared, sauna. It is such a great experience. I love that they have different option…read moreoptions that one could go for it. I love that. They have the tiles waiting and there's also a section where one can get a makeup, wipe, a towel, or hair tie it's very considerate of the person using the sauna itself. There's a little TVs outside so that you can watch as you're sitting and you're not just bored. I do not suggest bringing your phone inside because of the nature of the room itself it gets hot in your phone will get hot too.

If you're in Lewisville or Castle Hills, do yourself a favor and check out Restart. It's tucked…read moreright next to Studio Movie Grill off 121, super easy to get to, and they have plenty of private parking. The second I walked in, I knew I found a gem. Cool, calm lobby with tinted windows, waters ready after your treatment, and even kombucha for purchase. Wes, the Director of Operations, got me booked fast and walked me straight to the Red Light Contour Pod. Private room, spa-level robe, and more towels and wipes than I could ever need. The treatment itself was wildly effective. The pod gently shakes and warms your body while the red light works its magic on your skin. I was sweating without even realizing it, and my muscle tension melted away. I had a pulled muscle from playing guitar last week, and this thing worked it out better than anything else I've tried. I left feeling relaxed, lighter, limber, and honestly like I snuck in a workout without ever stepping foot in a gym. They have packages for every budget, the team is welcoming, and they genuinely care about accessibility and your comfort. This was such a luxurious thirty minutes in the middle of a chaotic week. I'm already planning my next visit.

This place is a one stop shop as this wellness center has everything you can possibly need with a…read moreblend of great customer service. They all are very knowledgeable and hospitable. They are the best in town.

This HOTWORX is just okay. compared to Fairview location it's not great and very underwhelming. it…read morenever feels fully clean, and the service is mediocre. the vending machine is not great either but the physical spaces and workouts are fine. I wish this location was more clean, friendly and involved with guests. I really wish they offered makeup wipes in the restrooms, soray deodorant and cold towels like Fairview. in comparison for the same price this location isnt really worth it- but the benefits of the sauna are. however I wouldn't recommend this location, but I would recommend hotworx as a whole and the Fairview location if you can do the drive!

I enjoy being a member at this location. I love that I can workout at anytime. My fav workout…read moresession is Blast, but lately the machines are not working properly & hopefully they will be fixed or new ones will be provided, since I do pay over $60 per month. One of the biggest downsides to these workouts is not having enough time between sessions. There should at least be 5 minute breaks between sessions. Time should be given to clean machines or for saunas to heat up when not in use. Also I wish instead of putting a code or using my app to open the doors a keycard could be used like most gyms.

I was pleasantly surprised that while on a work trip I could walk here! I desperately needed a cold…read moreplunge after a flight, and I was lucky to get the first appointment of the morning - 7 am. It's mostly a sauna house, as the name states, there's only one cold plunge. The staff is super friendly, but the cold plunge machine itself isn't very comfortable. It's the cool wooden looking one, but you can't stretch your legs. So you have to sit on your knees or cross legged to be fully submerged. I think they kept it at 48 degrees, and honestly doesn't feel so cold because of the small size. I have been here once before and the sauna is nice, it's small but that means it gets really hot! I love the vitamin c infused showerheads they have. It's not bougie by like an equinox, but it's a lovely place where you can get a sweat (lots of avails for sauana, but book in advance for cold plunge).

First visit and was impressed by the friendly staff and cleanliness of the facility. Infra sauna…read moreroom with TV and vitamin C shower. Private plunge tub with water temperature between 45 to 50 Fahrenheit and vitamin C shower. They have a recovery room with various massage bed and tools. There is also a red LED light machine for a 10-minute facial. Monthly membership or purchase for multiple packages to be used up in 6 months. Just bring swimsuit and water bottle. The facility provides the rest.

Great staff. Love the services for my health. Have visited several med spas in the area and this…read moreone is hands down my favorite due to pricing and communication from the staff.

I am a member at a different location and I have dropped in here a few times when I can't make it…read moreall the way to my home location. The first time was mediocre, but today was absolutely horrible. The young lady at the front desk was very dry and not super friendly when she got me started on my services. The red light room was filthy. The nurse wasn't friendly and gave me a hard time about the shot that I was getting. I have been using a signature shot off and on since January due to a side effect of a medication that I was taking. She was rather accusatory and questioned me aggressively about why I needed the shot. I pay entirely too much money to be a member at restore for a staff member to question me about anything that I choose to get while I'm there. Unbelievable. My home store would never treat us members like that. My experience was poor and I will never return. Very disappointing.

Very friendly staff. 1 hour wss $80. Thai massage was amazing. Be careful what you ask for! Lol I…read moreasked for hard pressure and that small woman really did a number. She was great tho, and when it was too hard she was nice enough to ask if I wanted softer. Left feeling amazing. Very professional and detail oriented massage

My massage therapist was very friendly and non judgmental. She applied the prefect amount of…read morepressure and I walked out relaxed.

Stephanie has magic in her fingers to find all of the knots in the muscles in my neck shoulders and…read morelower back. Once she's found the knots & kinks, she uses her fingers and hands to work them out. As a patient of Stephanie for 20 years I highly recommend he and value her expertise!!

WOW. I had an incredible deep tissue massage with Reiki from Stephanie. I have fibromyalgia and…read morehave had some massage therapists make it so much worse in the past. It's been almost a week since my appointment and I feel amazing! Stephanie has a truly healing presence and energy. I will absolutely be a repeat customer!

McCarthy Steam and Sauna Bath are the people to go to if you want to transcend your average bathing…read morespace with steam and or sauna. I have worked with McCarthy for many years now and he has proven to be the best out there for building steam and sauna spaces in homes, hotels, clubs and condo's. He pays close attention to fine detail, he is courteous, meets deadlines and is a pleasure to work with. If you're looking for steam or sauna or both, McCarthy is the place to go to!

I visited Marco Hamam Spa with my friend Bella for her bridal spa day, and we had such a lovely…read moreexperience. I booked her the bridal package, and I did the Hama session and a massage - both were incredibly relaxing and left me feeling refreshed. The atmosphere was calm and peaceful, and the staff made the whole experience feel really special. It was the perfect way to slow down. Definitely recommend for a relaxing self-care day or special occasion

I had a service here on February 19 that included a custom facial and hamam body scrub. I have had…read morethis type of scrub, Korean bodyscrub, & facials before. I wanted to see if DFW had a place that was adjacent to my out of town services. The facial was just ok, but the body scrub performed by Preeti was underwhelmingly done. There was no consultation about allergies or sensitivities, no hair covering offered, and the exfoliation was incomplete. The service felt rushed and I left feeling unclean rather than refreshed. She kept offering me a massage due to a cancellation that I said no multiple times. I didn't show my displeasure by being rude being I'm urging this new zen thing. I just noted subpar services are an overstated norm in North Texas. Also, it was stated if you have a service the steam sauna is complimentary it is not. I was not asked how my services went at check out and even though I called prior to 24hrs for initial appointment I was charged $30. Because of the experience, I called the spa the I Monday Feb 23 to cancel my membership/appointment and spoke with Ishma. She stated Preeti never received this feedback and I could come back. I declined due to lackof accountability and my time being completely wasted in this experience. The cancellation was agreed upon and she stated it would be done Tuesday since they are closed Monday. I followed up again the next day (Tuesday) because it had not been processed yet being I did not receive a confirmation text. After calling again, I received confirmation by text that my membership/appointment has been canceled. Despite canceling and receiving confirmation, my card was still charged fraudulently on March 6. That charge was not authorized, and I ultimately had to cancel my debit card because of it. At this point, the issue is no longer just about service quality but about billing practices, respect for a customer's time, and cancellation request. For those reasons, I cannot recommend this business and will continue my services where integrity, attention to detail, & quality of service are the norm.