This review is based solely on professionalism. If I could give the grooming department negative…read morestars, I would. My dog has been groomed at various Petco locations for years. Yesterday, I made an appointment for a bath and haircut and included a note explaining that he has a medical condition, along with the name of his veterinary clinic. Shortly after, I received a text from an employee stating, "That sounds very sketchy," and that they would rather not groom my dog in his condition. I immediately called and spoke with the grooming manager. I explained that I had no problem providing a note from my vet and that I understood Petco has policies they must follow. That's exactly why I was willing to provide additional documentation. Instead of calling me to gather more information--such as what medication he takes for congestive heart failure--they simply labeled the situation as "sketchy" and said grooming can be stressful for dogs. Every groomer who has worked with my dog in the past has treated him well and never had an issue. I canceled my appointment and found another establishment that was willing to listen and handle the situation professionally

Sometimes you miss the in-person feel until you step into the store. Quick regret! Got the full…read more"miserable employee" experience. Online shopping means I skip the attitude entirely and usually get a better price too. Stores wonder why foot traffic is disappearing, maybe start with who's working with customers.

Great selection of food. I was out of Dr Mardy's dog food. It was 10 pm when I realized it. Uber…read moreEats to the rescue in the morning with Centinela Feed's help. Finding small breed size isn't easy sometimes. They made it happen and didn't miss a meal ‼

I really appreciate the staff at this location. All staff I have interacted with have been both…read morehelpful and knowledgable, not to mention always kind and friendly. When I was having issues finding a kibble my dog would actually eat, I was able to return the foods my dog refused with ease. And when items that were sold out were on sale, the manager remembered me and honored the discount the next time I was in for that item. I love that, a very neighbor-like, laid back vibe. Store is clean, and parking easy. The times I brought my dog with me, she was treated with affection and fun treats, which is always a thoughtful touch I appreciate.

First time taking our dog here they did an amazing job our dog has never looked better and he is so…read moresoft his fur has never been this soft ever thank you so much will be coming here from now on !

Maggie is the owner of Westside pet shop for over 30 yrs. and was recommended by a friend which I'm…read moreso thankful for. After looking so long for a good groomer and reasonably priced I finally found it! Maggie is great! Friendly down to earth and will listen to what you want. I can tell my doggie felt comfortable with her seeing my pup feeling happy afterwards. She did a wonderful job. Will definitely be going back and highly recommend. The shop is small and one has to drop off pet at the back door not front entrance on Pico. There's off street parking some with meters others on neighborhood streets. Thanks Maggie!

Allan's Pet Center is the best pet store in entire LA. Especially if you're looking for a reptile…read moreor fish. I bought there my beautiful chameleon and huge number of fish. Stuff is wonderful, always happy to help and answer all questions. Been there so many times over past years and always had a great experience.

ZERO STARS!!!!! Be cautious when leaving your pets here! I left two conures, today I picked them up…read moreand one is dying. My Green cheek can no longer walk, he's dragging himself, looks thinner. I'm upset they didn't call me to let me know he wasn't doing well. The cage lining had also not been changed, it was the same liner I left them with and 5 days later they didn't even change it. I called them and asked them when I got home and they said they do change it, but they didn't!!! It was the exact same newspaper I had put down for them when I left them. They obviously don't care and probably kept them locked in a back room without tending to them, do not leave your pets here especially birds. My husband and I both called to speak to a manager and they ten called my phone to give me the "managers" phone number but they started reading back to me my husbands phone number but told me it was the managers phone number... I don't know what going on over there but definitely not going back. *** update, my bird died that day after picking it up from boarding. They said he started showing signs of illness on Sunday but they never called me to let me know. I would have picked it up and taken it to the vet. My bird was only home for 4 hours before it passed :/

Stopped in to price check dog food and treats but didn't end up buying anything. They have free…read moreparking in the back, always a plus ;) They sell a variety of dog and cat foods (frozen raw & frozen fresh options too!) and treats as well as a good selection of pet vitamins. There are pet toys, shampoos and grooming supplies and the staff was friendly. I found that they were overpriced on the particular items I was shopping for (Frozen Raw sliders for my dog as well as a specific type of kibble). Each of the bags were $3- $5 over the price I pay at another pet store (which I won't mention). Cool store with a good selection but a bit over priced.

After tens of thousands of dollars in vet bills and procedures trying to figure out why our 10…read moremonth old puppy was pooping and vomiting blood, refusing every iteration of food we were told to give him, and being lethargic for weeks on end, we finally took the advice of some neighbors and visited Marc at Petstaraunt. Within one meal our dog's health started improving and has continued to improve in the weeks since. Marc is an invaluable and selfless resource, and we are so incredibly grateful for his expertise, wisdom, and generosity.

This is literally the only "dog" food our pup has eaten. I was so happy to discover they have a…read moreWestside spot now! Like the other locations, service is friendly and they are always full stocked. Our pup loves the food and we get compliments on his coat all the time. He also loves their pork and venison dried treats. The lot is tight, but there are two spots reserved for JFFD-but they do free delivery within a 5 mile radius! If you have the time, try their at home kits.

This review does not apply just to one store, rather the product itself. I have three dogs who…read morewon't eat anything for more than a day. I have tried a multitude of products from Pet Smart, Pet Co, and a number of smaller individual stores. After one or two tries they stop eating. I tried JFFD after trying The Farmer's Dog without success and pricing the other high end dog foods online. As to Farmer's it was annoying to have to defrost the food every day for the next day's feeding and it was particularly messy to remove the food from the package. As a result, when looking at the JFFD's I chose to ignore the frozen product and opted for the small 12.5 oz boxes. These are especially useful if you travel since all you do is open the box and pour it in the dish. The downside is that it is expensive especially if you have multiple dogs like me. When I tried to place the order over the phone it came to about $600.00 a month which was just too much. However, when I went into a local store the result was different. First, as to the individual boxes, what they tried to get me to order over the phone was overkill. I just didn't need that much. The clerk was surprised at the food that was suggested and the cost. However, I also discovered that you could buy the product in 10LB boxes or 25lb boxes. While not a cheap as it would appear at first, there is a substantial savings. Ordering the 25Lb box, you have to divide it in packets for later use but once frozen it lasts up to a year. So, you would just take out one packet a day to serve. The individual boxes have 12.5 ounces of food. A 25lb box thus has 400 ounces to a box and thus 32 12.5-ounce portions for $158.95 if you buy all beef. That comes to a little under $5.00 a box which is substantially less than purchasing individual boxes at 6.99 to 8.99 depending on what you buy. This makes the food much more affordable. More importantly though, my dogs now eat all their food. I use two boxes in the morning (I have not bought the larger box yet since I am traveling) and then supplement it with one box later in the evening. I divide the three boxes between the three dogs and by nightfall all is gone. That is a first. With the other foods sometimes, the food would remain untouched all day. I saw an Instagram post that said the person's dog would eat anything until there was a pill in it, then he became Gordon Ramsey. Mine are the opposite. They will eat nothing unless they truly like it. (Including treats which they will not eat at all no matter what I try except for Pup Peroni). So, all in all, give this food a try if you're having a problem with your dogs. I avoid the Chicken and Turkey or any of the varieties that have either one because all of my dogs cannot eat poultry. I stick with the Lamb, pork or Beef and supplement it with the Joint food. None of those have chicken or turkey. The point is no matter what your dog eats, there is something here they will enjoy. The picture shows the ones I buy that have no poultry. You just open and pour in the dish.

I don't understand why make it so difficult for a return that is ONE day apart. I came in 5/29 with…read moremy dog looking for booties NOT only was the supervisor rude ,but he prevented one of his associates to help me. So I had to guid myself to the section and still very lost I asked the woman with glasses for help ! She was very helpful and so kind I remember her the last time I visited she was the main reason why I returned to this location. She helped with the booties,flea spray ,and collar. Yet when checking out I got stuck with the rude supervisor with NO enthusiasm to help. I returned today 5/30 because the booties didn't fit my dog I was helped by JENN who made me give her my items and receipt then told me to GO get the things myself. Returning to the register I told her they didn't have the boot size I needed she then went looking for it herself (what was the point of telling me to go?) she returned said they can only approve store credit ,I asked if they can order them she says NO her supervisor (same as yesterday) circles something on the receipt and walks away she then says only way is store credit. I told her to show me the policy that says the item can't be returned. That's when the supervisor steps in again and "approves" it. What's the whole back and forth ? Yes and no? Last time I checked this is a dog store and should NOT be this complicated to return or exchange something. I WILL NOT be returning to this store again . Seems like the only support I got was from the sweet girl with the glasses.

Just took my massive dog in for self wash and the staff was SO kind and sweet and helpful. They had…read morea great selection of food and grooming supplies, the self wash was so easy and they gave us tons of towels for the big boi. Going to start coming here more often

My new favorite store on Canon Drive in Beverly Hills is Society Hounds and Ellen is a delightful…read moreemployee who loves her job. I've never seen cuter dog outfits anywhere in my entire life. They have designer couture made by Polo, Ralph Lauren and Tommy Hilfiger as well as leashes and collars to match. I love the merchandising and creativity throughout the entire store and highly recommend coming in to accessorize your pooches! I didn't look at the prices because if you have to ask...you can't afford lol

I purchased a Tavo stroller for my pup from this store. The staff is so welcoming and…read moreknowledgeable! The store was clean and everything was beautifully displayed. A luxury spot in Beverly Hills for pet parents. I would definitely recommend coming here!

I recently adopted 2 cats (bros) and since I've been a dog owner for as long as I can remember,…read morebecoming a cat owner has been a whole new experience for me! ‍‍ I've always made my dogs' food myself, so figuring out what my cats like, what they don't like, and finding the right HEALTHY food and litter has definitely been a learning curve. I'm so happy I found this store! I've been coming here to get food for my cats, and they have pretty much everything I look for, including options that can be surprisingly hard to find at other pet stores. One of my favorite things is that they often have great deals on the weekends, which is always a bonus. And after trying what feels like 20 different types of litter, I finally found one that I absolutely love, and they carry it! That alone makes me very happy.

AC broken. 100 degrees or hotter in the store. My dog and I both we're overheating in the store so…read morewe tried to make a quick purchase.. We made it back to the car and then realized that the person at the counter failed to give us our discount. So we had to go back inside and we both nearly had a heat stroke. At that point I just wanted to escape and forget about getting the money back from the discount. I've been coming to this location for years and the service is always pretty good. I guess it is just an off day with a broken air conditioner. But I was told that it had been broken for a few days. I feel like this must be some sort of Labor violation because the heat in there is so overwhelming. Now I'm wondering if the canned food that I bought is safe to feed my dog since it's been sitting in sauna like temperatures for days.

Great store. Really bummed they closed the Santa Monica store. I use to walk there once a monthread more

Arrived at 7:30 today (they close at 8), and nobody was there! Doors were locked and several…read morecustomers were waiting around to see if someone would come but nobody did so we left just before 8. On the plus side, parking was easy on the street, and they have a lot in the back.