Very aggressive, disgusting, and disrespectful. Judgmental, on the brides size and bridesmaids size. Would never recommend this rude boutique unless you want to leave self conscious, upset, and unhappy with not only the dresses but the service and employees read more

We spent a delightful (and fun) 2 hours at Dala's recently and we walked away with a wedding dress and the perfect bridesmaid dress. Dala and her team are knowledgeable, friendly and on-point with their advice. We ended up with a $1900 dress for $700 because Dala was kind enough to look through the sale rack for us. We had already basically picked out a dress, but she made one last pass through the sale rack and found THE perfect dress which saved us SO much money and the dress is elegant and just what we wanted. The ladies at Dala's know what they are doing and I highly recommend visiting this store. Trust me, there is no need to go anywhere else. read more

This was my worst nightmare. I will never give them any business or refer them to anyone. The consultant brought me dresses too small and I couldn't even get an idea of how they looked. I was so embarrassed in front of my mom and sisters. The consultant then brought even smaller sizes and told me outright that it I wouldn't be able to fit into it. Then she brought me a dress out of my price range but still wouldn't fit. I spoke with Yolanda today and she made excuses about my price range and my size and styles I chose...they asked me for ideas and I showed them my pinterest board but wasn't set on anything. I said that they could have shown me dresses that actually fit out of my price range with similar styles, but they never offered that. I left the store and broke into tears in my car. No apology from the consultant and basically "I'm sorry you feel this way, but our store obviously is not for you". Awful people who don't care at all. FYI. I found a dress elsewhere. I had a hard time getting over my experience here, but I found people who actually cared and wanted me to feel beautiful. I even spent over my budget, so screw you Dala's. You're horrible people, especially for not getting an appropriate apology. read more

1st visit = red carpet. 2nd visit = YOLANDA Bottom line: they'll treat you like royalty to get the sale, but be warned: you'd better be 100% happy with what you buy from them, 'cause they won't be so warm and fuzzy the next time. Should you find that the dress is disappointing for whatever reason: On your return visit to seek help and request a fair exchange for a dress of equal value, they'll make you wait several minutes then have you put the dress back on in their spare changing closet. Regardless of how many technical problems you can point out on the dress, they'll stop you to ask you if the wedding was cancelled just in case you're trying to con them, and then make you wait another 10 minutes. Next they send Yolanda out to the showroom floor tell you in a very loud voice (she's either hard of hearing or trying to intimidate you) that you're wrong about where your waistline is and how tight the dress feels; the dress is perfect but you can pay them to alter it or go somewhere else. There will be no sympathy or reassurances. Yolanda will spew red-letter deflection language at you such things as "you made a commitment to this dress when you ordered it" (like you're adopting a child), "it's industry standard" that we're stuck with the dress (even though David's Bridal would have allowed us to trade one of their own dresses for store credit if it was problematic) and she'll even say "you tried on the exact same dress before you ordered it" - even though the dress they had in the store for you to try on was several sizes larger, a different color and short-skirted. Then, if you decide not to spend half again the cost of the dress itself to have this boutique correct it for you, you'll leave close to tears having to eat the cost of the dress and start over somewhere else. At least that's how the whole thing went for us. Maybe you'll have a better experience. read more

Wonderful experience at Dala's. Everyone was so friendly and professional and very helpful. Had a wonderful experience finding the dress. Felt very comfortable and happy during the fitting, nothing was stressful. I'm very excited with my choice. Thank you Dala and team! read more

I bought two wedding dresses for my daughters here. They have a good selection of dresses. The first dress I bought needed alterations and we had our own person to do those. Recently (July 2016) I took another daughter there to try on dresses. We found one she liked very much the first visit. It was a size 12 however, and needed to be altered to a size 6. This time we asked them to do the alterations and were given an estimate of $350.00. I had paid for the dress in full well before the first alteration appointment. This is where things went bad for us as a customer. The first fitting appointment was a disappointment in customer service. We were sent an email stating the time of our appointment was 6:00 and that is when my two daughters showed up. The shop had The appointment at 5:30 in their books. They were treated poorly as though they were late when they were right on time. Yolanda was on her way out for the day and was very rude to my girls while doing the adjustments to the dress. We travel from Columbia and St. louis for these appointments by the way. A second appointment was scheduled 8 days prior to the wedding date of Oct. 8 for the 'final fitting' and when we arrived, the dress was unfinished with pins still all along one side. This was pretty upsetting for the bride to be. There were no apologies offered for this mistake, and we would have to come back again for another fitting. We were also told that the alteration person would be on vacation next week. Again, customer service was quite rude. The final adjustments were pinned up again and we had to come back. I was unable to make the trip from STL so the future mother in law stood in for us to oversee the appointment. The dress was finally done and ready to take home. I told them to call me and I would pay the $350 with my CC. They held the dress and my daughter hostage until it was paid, not allowing her to leave. Our feeling about Dalas Bridal Boutique is that once they have their profit for their dress they don't really care about their customer service in the shop or in the alteration phase that follows. I have no more daughters and would not go back again even if I did. The 1 star is for the dress selection.....and that is all! I would not recommend this bridal shop to a friend....or anyone else. read more

They are nice to you until they start realizing you are not going to buy a dress from them. They become very pushy. You tell them what you like and they pull dresses they think you will like. I gave them a price I wanted to stay under and almost every dress was over my budget, when I know they had dresses there that were in my budget. I had an appointment, but my consultant (Yolanda) left after two dresses to help someone else. She never came back. An older lady was trying to help me, but I started getting really frustrated and uncomfortable because I wasn't getting the help I needed to get into the dresses. They were all too big so I needed them to be pinned to look right, but no one was there to help with that. After many dresses, I got fully dressed and tried to leave, but they wouldn't let me. They insisted to have Dala pull more dresses. Out of pressure, I got undressed again to try more on. Dala pulled a dress which was even more out of my price range than the others that Yolanda had originally pulled. I liked it, but I didn't love it. I felt too pressured to even feel anything special about the dress. I never said it was the one. I tried to leave again. Dala got very pushy telling me that the dress won't always be there and that I need to hurry back to get it. I NEVER said it was the one I even wanted! I asked them to write the dress number down for me. Instead of giving the dress number to me, they wrote it on my chart and said if I want to see it I have to come back. I felt so stuck there and pressured to make a decision. I got in the car and cried because the appointment stressed me out so much. These people are in it for the money. They got so pushy and said a bunch of stuff to make me feel like I had to buy it, when I never said it was my dress. It was such a frustrating and uncomfortable experience. I will not be back! I would highly recommend Ana Marie's in Jefferson City or Belle Mariee in Columbia. The ladies at those places were so friendly and were not pushy at all. I got to look through the dresses and choose which ones I wanted to try on. I would recommend going to those two places instead! I do not recommend Dala's. read more