Wonderful frontline staff, but recent changes and administrative disconnect are concerning. Our family is deeply grateful for the frontline team at Dale Commons. The caregivers, med techs, maintenance workers, housekeeping, laundry, dining staff, and concierge are absolutely wonderful. They are kind, attentive, and whatever shifts are happening behind the scenes, our mother's daily care has thankfully remained unaffected. However, we have serious concerns regarding the current executive leadership under the new director, Patty. In stark contrast to previous executive directors-who were frequently seen out of their offices, chatting with residents in the dining hall, bistro, or lobby, Patty is rarely seen. Having been in the community almost daily for many months, I wouldn't even be able to recognize her in a lineup. Furthermore, direct communication is a challenge; emails regarding community concerns go unanswered by her, although she apparently directs staff to try and resolve the problem. A recent policy change highlighted in the August 20 community meeting minutes, adds to these concerns. Management announced that Amazon packages will no longer be delivered to resident apartments, but will instead be left on a divider counter for residents to pick up themselves. Dale Commons is an assisted living facility. Many residents rely on walkers, wheelchairs, scooters, and canes for mobility. Expecting elderly residents with assistive devices to carry packages back to their rooms-including essentials like sanitary items, given that many no longer drive or have local family-is entirely impractical and creates an unnecessary burden. While transition to new apps or operational rules may be corporate decisions, they should make life easier for seniors, not harder. Overall, the general mood and warmth of the community environment feels diminished compared to previous years. We deeply appreciate the daily heroes who care for our mom, but leadership needs to step out of the office, improve communication and reconsider policies that directly impact resident accessibility and well being. read more

My mother has been a resident of this community for over nine years, and during that time, I have interacted with many different staff members and members of management. Unfortunately, I have never encountered someone who has demonstrated the level of disrespect and lack of professionalism that I have experienced with Patricia Hogan. In my experience, Patricia has been consistently rude and dismissive toward family members, disrespectful in the way she communicates with employees, and seemingly unconcerned with how her behavior affects the residents themselves. These are individuals and families who deserve to be treated with compassion, patience, dignity, and respect--not made to feel as though they are an inconvenience. After more than nine years of having my mother in this community, I know the level of care and professionalism this community is capable of providing. Patricia's behavior does not reflect those standards. In my opinion, she is simply not the right fit for a community that is responsible for the care, comfort, and well-being of seniors. Leadership in senior living requires compassion, professionalism, respect, and the ability to communicate appropriately with residents, families, and employees. Based on what I have personally witnessed and experienced, I have serious concerns about Patricia's ability to demonstrate those qualities. I sincerely hope these concerns are taken seriously because the residents, their families, and the hardworking employees deserve leadership that treats them with the respect they deserve. read more

I'm extremely disappointed with my experience with Patricia Hogan. In my interactions with her, I found her attitude to be unprofessional, dismissive, and unnecessarily rude. When families are trusting an assisted living community with people they love, they deserve to be treated with patience, compassion, and respect--not made to feel uncomfortable or like their concerns don't matter. Patricia's behavior left a very negative impression on me and is the biggest reason I cannot give this community five stars. That being said, the rest of the staff deserves an excellent review. They have been kind, caring, helpful, and genuinely compassionate toward the residents and their families. You can tell that many of them truly care about the people they serve rather than simply treating this as a job. They go out of their way to make residents feel comfortable, safe, and valued. It's unfortunate that one person's behavior can overshadow such a wonderful group of employees. To the rest of the staff: thank you for your patience, hard work, compassion, and dedication. You are the reason families can feel good about their loved ones being there. read more

I would not recommend Dale Commons based on my experience. Since Patricia came in, I have personally seen a major decline in the overall environment, including the way employees are treated and the level of care being provided. Families deserve to feel confident that their loved ones are being treated with dignity, compassion, and attentiveness. Based on what I personally witnessed and experienced, I would strongly recommend researching other facilities before choosing Dale Commons for a loved one. read more

I am extremely disappointed with the leadership and nursing care at this assisted living community. My experiences with Patricia the ED have been frustrating and have left me seriously questioning the professionalism, communication, and overall direction of the facility. I am also very concerned about the nursing department under Sadie. Sadie is an LVN, not an RN, and I believe families should clearly understand the credentials and scope of the people overseeing their loved one's care. There is absolutely nothing wrong with being an LVN, but families deserve transparency about who is providing and supervising nursing services. When families place someone they love in assisted living, they are trusting the facility with that person's safety, dignity, and quality of life. They should never feel dismissed, disrespected, or uncertain about the level of care being provided. Based on my experience with Patricia the Director of everyone and Sadie, I would strongly encourage families to ask detailed questions about management, staffing, nursing credentials, and accountability before choosing this community. read more

Attentive staff willing to spend time and to answer questions about different types of care options

Choosing assisted living for a loved one is stressful, but this place made the transition much easier. The staff genuinely care about the residents, and you can tell they go above and beyond. Thank you for treating my mom like family read more

Was told they could accommodate my dietary needs but they are telling me no only of the kitchen "feels like being nice" also was told no rate increase however after 6weeks it went way up then at 1 year went up again. Food at dinner hour always warm or cold never hot. If you send it back it just goes into microwave. Most care givers are nice. read more

I toured the property for a friend. I found everyone to be welcoming and nice. Lots of smiling people there. The community was immaculate and wow! Pretty amazing place. read more

This review is based on my experience as a family caregiver looking for my family to stay here for respite care while we are on vacation. I contacted Dale Commons in search of a senior living facility that my family member could stay at while I am gone for about a week. They were very professional and invited us to have lunch there and take a tour. The lunch was great! Actually tastes good! We walked around, toured the room they would stay in and talked about amenities. The cost per day to stay there temporarily is actually very reasonable. So far, I would recommend this place to anyone looking for respite care while they go on vacation or out of town and need professional and caring people to care for your family member or friend. Will update after their stay. read more

This review is for Dale Commons: Oh boy...what a great place. My wife and I agree that if we were to move into retirement living it would be Dale Commons. The Facility is immaculate and classy. The furniture, dining area, various rooms, grounds, apartments, food and activities are terrific. It reminds us of a college apartment complex, but far, far cleaner and classier than our memories of college life. When you walk in you are greeted and amazed at the layout. The dining area looks like a high-end restaurant. Each day has a different menu and there are options for each meal as to appetizer, main course and dessert. In fact, your server hands each diner a menu and takes individual orders. The food is excellent and the kitchen will, within reason, accommodate idiosyncratic preferences. Meals can be taken in your apartment or in the dining area. Two stories, the apartments are spacious, have mini-kitchens and all have some form of window view. Like a hotel, beds are made and rooms tidied up daily at extra charge, but linen changed weekly as part of the menu A basic services. At first we questioned how "open" the main floor, but later understood how it fostered mingling rather than residents keeping to their rooms. Laundry facilities are in each hallway or residents can pay for laundry services. The grounds are wonderful with BBQ areas, multiple patios and areas for shuffle board and other outdoor sports. Nicely maintained with large trees and manicured lawns. Reasonable pets are allowed and it is nice to meet the resident's four-legged friends. We were very impressed with their activities. Lots of excursions and indoor sports, like Wii, which is very popular, bingo, speakers or movies. Transportation is available for medical appointments, sometimes for a fee. Otherwise a small van or bus is used for excursions or getting people where they want or need to go. Although walkers abound, the residents dress for meals and are upscale in attire. Women are coiffed, carry purses, bejeweled and wear dresses and nice shoes. Men are in slacks and collared shirts with sweaters or sport coats. And the residents are lucid, intelligent and very interesting to talk with. Most have had successful careers or marriages and have opted to stay in a nice place. It is a classy upscale place. But...this is primarily an independent living retirement facility with some assisted living care available. They say that they can handle dementia patients so long as they are not a danger to themselves or to others. However, our experience was that if you get sick or need long-term or more skilled care you will have to go elsewhere. Something to think about when choosing a retirement living option. Do you want to face a change in facilities or stay in one place that has a wide range of increasingly detailed levels of nursing care? Why did we move from Dale Commons? My mother-in-law's health was fading and she needed a higher level of supervision and individualized care. Also, and this is a cultural factor, she felt pressure and uncomfortable in having to "dress" for meals, so mostly stayed in her room, isolating herself. read more

Nice facility but it's ran terribly. The staff marked that they had given my grandmother her medication when they never did. When I asked to review the medication delivery book that nights medication delivery and the next morning were already initialed stating they had given her her medication. They counted up the pills and there was more pills then there should have been. My grandmother fell and was taken to the hospital. Only one emergency contact was called. The staff knew that because we live out in the country that we didn't always have service yet only one message was left. She was taken to the hospital at 10pm. She died at 7am the next morning. We received the message at 6:30 am and was on our way to the hospital when she died ALONE. When the manager was asked why only one emergency contact was called when 3 were listed he replied "how many people do you want me to call?" When we continued to talk to him about the error he asked "why were we talking to him? He wasn't the one that didn't make the call." I don't think he knows the definition of a Manager. My family was at Dale Commons almost everyday. The staff knew our family and knew where we lived. It didn't make any sense why they didn't call the additional emergency contacts. If you weren't going to call all the emergency contacts then why ask for them when you sign the paperwork? We realize that we can't change what happened but we just don't want it to happen to someone else's family. The manager should have acknowledged that his staff made a mistake and it would be corrected but instead he was simply RUDE. He doesn't know what he's doing and he obviously doesn't know what any of the staff are doing either. Although the facility is nice, management and the staff should be replaced. I would not place my loved one in this facility and if you do you better make sure that you are there often so they receive the care that they are paying for. read more

This is the reason I moved into Modesto. I have a relative living here. He was unable to care for himself completely at home so we helped him sell his home and move in here. This is a very nice place and they give what help he needs. It's within walking distance to the Vintage Faire Mall and to a grocery store and to some nice restaurants if he so desires to venture that far seeing as how he no longer drives. I always heard that these places were rat traps but this one is very nice and clean and they serve good food for the people who live here. read more

I would not place any family member in this facility. We were told the facility had 20 empty beds for some undisclosed reason and we were marketed heavily to fill beds and then when beds were filled, the tune changed very quickly. There was also an "interim manager". This is always a red flag. The admission and intake process was very unprofessional and sketchy. We discovered from another facility that confidential information may have been relayed to them, which is a serious HIPAA violation. The building looks good and fancy, window dressing, but the heart and soul of the place was faulty. Definitely got the feeling they are in it for the money. I am a doctor in the medical field and am very familiar with ethical and professional assisted living facilities standards and practices. I would stay away. read more