Gentiva was informative, respectful and most important very responsive to my family and my mothers…read moreneeds during hospice care. I have used other companies for other family members in the past and Gentiva stood out and above any other company. The quality of care was awesome.

Here is my experience. From V.G…read more I want to share my story as caregiver in hopes of encouraging others. I had been married to my husband for 32 years when he became ill but we had been separated since 2000 when I was diagnosed with cancer. I would only hear from him when he needed something. He was so much like my mom who chose me out of five daughters to be her care person even when she wasn't really sick. I hadn't heard from my husband for a long time but he called and explained he was getting really tired on his walks in the mornings and had to take breaks. That was not like the agile man he had always been so I took him to our doctor who had cared for both of us through the years. He was diagnosed with Progressive Supranuclear Palsy which is similar to Parkinson's but does not respond to medication and as the disease progresses results the ability to swallow gets so poor that aspiration pneumonia continues to occur eventually causing the death of the patient. I took care of him for a year all by myself but he became too weak and ended up in a skilled nursing home. I managed his care and was his care agent until he passed in July of this year. My focus had been so much on his care that I forgot about my own. I became very depressed and during Covid we visited via FaceTime several times per week. Some days I let my own personal appearance slide and spent the day figuring out ways to cheer him up on FaceTime. He looked forward to our visits as there was no one else visiting him. We sang together, I drew pictures for him and I told him Bible stories and other short stories. I remember when he began to change and become less with the program. I would blink back tears and pretend to be happy just like I did with my mom. He died on July 23 and I felt quite dead as well staying in the house, skipping showers and sleeping a lot. My closest sister who has lived with me since 2000 was so helpful as well as my daughter who loved him as "dad," the only one she could remember. I thought about dying a lot and I was angry with myself for standing by this man who would never do the same for me. My sister and I were together that day when she had a stroke right in my face. I was so afraid!!! Somehow I forget myself and focused all my attention on my sister's care. I had been going non stop when I felt I was dying as I tried to envision caring for yet another sick person. My sister and I can talk about anything and she understands I can't take care of her in my broken down state of health. I'm on a walker and leaning on my daughter who lives with me for help. I realize if my sister came home to be cared for most of the work would fall on my daughter and I'm not putting my daughter through the same life I've lived all these years. My sister is applying for Med-Cal and seeking an assisted living situation. We are staying in touch and encouraging each other. A caregiver must take care of themselves too. Like me, others may have been trained to be caregiver in dysfunctional situations. I loved my husband and the Hospice made it easier on me to try and cope with the ambivalence I felt toward him. From now on I must take care of me first so I can be a better caregiver to someone else. I pray you stay connected to God as I did and accept help from others as you go through your healing process. I'm thankful that Gentiva has told me I'm not alone and that they are available to help me through this process of going forward.

I am super irritated that this is the second time the Hope Chest has been picky about what they…read morechose to accept as donations. I am not donating poor quality items. The items are in great to excellent shape. My first experience with them as far as donations was when I needed a couch to be picked up. I heard they would pick up items. When I called they gave me the third degree and acted like it had to be brand new for them to pick it up. My couch was perfectly fine to donate and the family who received it was more than happy. Because in the end, I told Hope Chest to just forget it! They obviously didn't want my donation. Well, today I called ahead of time and the person I talked to said, "Make sure you don't have a truck load of donations right before closing!" She didn't say anything about them not accepting toys of any kind. I would not have wasted a trip. I also agree with some of the other posts, their prices are pretty high for a thrift store. Yes, sometimes the manager will work with you. But I don't like to haggle. I would rather just see a good/fair price, pick it up and take it home. I also wish they would have student/teacher discount day like some of the other thrift stores have. It would be nice. :)

Just cruising by and was drawn in with a 50% off sign? And it was!…read more Cool second hand store that was packed both with goods and people. I wish I had more time to go through the whole thing slower but not today. The service was busy for sure being half off everything. Last words...saved for another day.

They were very loving towards my dad on his final day on earth. Everyone was so nice. The room that…read morehe was in was nice too

The Hospice house is GREAT. The staff was so kind to my family and took excellent care of my mom…read more They were amazing. This is clean to my high standards. I recommend this place to everyone. The staff cares about the patients and family. I was so happy that my mom had a great place to stay until she passed. They are a true asset to the community.

This is a 10 Star operation. I was discharged from the hospital on a Friday. On Saturday, RN…read moreHalpreet called and set up an appointment the next day, on a Sunday, to see me. Then on Tuesday I had my first physical Therapist, Brittany visit, then on Thursday I had Occasional Therapist, Edwin visit me. All 3 were compassionate, friendly, and very knowledgeable. What they have done for me has been unbelievable and greatly appreciated. I was even seen on Monday, a holiday!! What a shock. The service from Progressive Home Health care and these 3 people have put the word Extra into Extraordinary!! Thank you, Thank you. Stan Sogsti Lodi, Ca.

Nurse just showed up no call no appointments I just got out hospital because I suffered stroke…read more Nurse that was assigned to my case was rude and didn't call before showing up to my home. She rushed me when I could barely speak trying to get my words out. She forgot to bring paper work for my signature. She just wanted to get here have me sign papers and leave she didn't even stay here to help me. I would not recommend this home health care company. I had a bad experience with them.

The entire staff that my family dealt with during our father's recent hospice services was…read morefantastic. From Nita being available to explain all the steps to us beforehand, to the excellent care workers who came to take care of my dad, and the immediate handling of his passing, I cannot thank them enough for treating my dad with dignity and respect in his final days.

I notified them that our patient was vomiting, non stop. I recieved a call from on call nurse. Said…read moretheres nothing they can do about vomiting. All we can do is give patient nausea medication. Told her that I give her nausea pills but it doesn't work. Non stop vomiting. She said she will call doctor maybe doctor can change the nausea medication. After 15 mins. She call back said nothing she can do. Just give nausea medication as prescribe. So I asked her is she come and check patient. She said no. That she can't stop her vomit anyway. I was upset . Even if she can't stop her vomiting, atlease come and check on her. There is a reason why she vomiting. But no nurse show up that Sunday. Nurse show up Tuesday. And when they see the patient tuesday, order antibiotic right away. But if the on call nurse came when I called sunday, patient shouldn't get really sick. A week later, I notified global that BP, heart rate are low. On call nurse came. She ask when patient started like this. Told her when I talk to her sunday but never came. Their on call nurse are not really good . They will come visit, they don't even check patient medication. They don't even ask if patient had a vm only ask what medication need refill. They come in and out. No check on BP nothing. THEIR HOME HEALTH AID ISABEL, AND MARY ARE THE BEST EMPLOYESS THEY HAVE. AND OF COURSE LVN NURSE SELENA ARE THE BEST EMPLOYEES OF GLOBAL HOSPICE. THEY REALLY CARE ABOUT THEIR PATIENT. I WILL PRAY FOR THEIR GOOD HEALTH BECAUSE I KNOW, MORE PATIENT NEED THEIR HELP. GOD BLESS THE THREE OF YOU. 5 star is only for lvn Selena, isabel, and mary. Only 1 star for global. Lucky you to have a hard worker like those 3 I mention here. They deserve more pay than anybody else.

Luis provided outstanding service while assisting with transportation for my disabled mother. He…read morewas punctual, courteous, and incredibly polite. His professionalism and kindness made a meaningful difference, and we are truly grateful.

November 2024 - Once again, they came through for us. Tami (who is dear to my heart due to all the…read morehelp she has ensured I had, which helped me emotionally also) Emilee and Raj were wonderful in their scheduling to ensure Dad went home with 24/7 around the clock care. We wanted to keep him home in place of a rehab facility after back surgery, they were caring and helped relieve the stress of finding help for him. If you are looking for a reputable care team, who will ensure scheduling is arranged, give them a call.

Yikes. This place couldn't run a support group if their lives depended on it. The person in charge…read moreof the group couldn't even figure out how to copy a Zoom link and email it. I wouldn't trust this place whatsoever with the live of your loved one. Look elsewhere for sure.

Nurse came to evaluate my husband but his first word is 'we are not prolonging your life's and we…read morejust forcus you 'die without pain'....that's scary......... since he still have some upcoming procedure with THE SPECIALIST he is not qualify at this time .....

Part 1: I have never helped anyone die before, so I have nothing to compare my experience to…read more However, unlike many, many other experiences in life, where we may get repeat chances to improve our skills or to practice, or try again, a loved one's death is a one time thing, so a hospice organization, whose sole purpose is to facilitate this process, should provide superior support & guidance for all aspects of this process. I do not feel I got that from Optimal. Every end-of-life situation is different but I can think of many ways this company could do better. My father came home from the hospital on a late Friday afternoon on a high amount of oxygen, his heart & kidneys shutting down from fluid overload syndrome after a minor surgery at Memorial hospital in Modesto, CA. He had spent 2 weeks at Memorial and was unable to come off oxygen and was deteriorating. It was found that he was aspirating all foods/liquids so Memorial had taken him off all oral intake. He had not eaten in 4 days and was on IV fluids until discharge then NO fluids. So anyone could assume that without food or fluids he would die soon. I knew he wanted to be home, so chose this option, reasoning that he would be in familiar surroundings, friends could visit and his wife of 70 years, my mother, who has dementia and very limited mobility, could be with him and not have to be taken out to visit him at a hospice facility. After dad was home (brought by ambulance on oxygen from the hospital) a hospice nurse came over and tried to help my dad get settled. Dad was conscious and could talk but was not really himself. The nurse (a smoker, who, horrifyingly, came into the house smelling of cigarette smoke) realized there were NO pain or sedation meds at the house and had to call them in to a pharmacy to be delivered. Liquid morphine & Xanax were delivered. I had to ask the nurse to show me how to prepare the meds and how to dose my dad. I don't know if the nurse would have shown me or not. There was no urinal or bed pan provided by Optimal (my father is paraplegic and after two weeks in the hospital, even if he had been ambulatory, was so weak that providing these items would make sense). I was not told what I could expect during the dying process. I was not instructed in how to turn him or change him or change his bedding or if I should give him any food or liquids or if he would be hot or cold. I was not told that he would lose the ability to speak clearly or given any possible options for communicating with him once this happened. (his last words to me I could not understand) Sadly I really was not told much of anything. His oxygen machines (he needed 2 to get a high enough level of oxygen) were explained to me by the oxygen delivery guys. Over the weekend there was no communication from Optimal that I remember. I have never felt so alone, so helpless or isolated, ineffective or unsure of what to do. He died 2 days later on Monday morning and literally in the next hour after his death 3 or 4 Optimal hospice people showed up (as scheduled-presumably to check on us and tell us how to handle things and instruct me in what to do-I don't really know). Too little and too late. That same day a package of medicines was delivered (and NOT even the same ones that the nurse had gotten) ointments & eye drops also arrived. A reminder of all the things I did not know I needed to do or could have done to make my dad more comfortable in dying. I am sad my father died, of course, but I am much, much more sad and upset that I was not better prepared and supported, but I honestly did not even know what questions to ask. There was an 800 number to call, but again, I did not even know what to ask or expect. I am an intelligent person but the stress of this situation seemed to render me less capable of thinking clearly. If Optimal had provided more information, guidance and support, it might have been more "optimal" rather than my wishing everyday that I could do this over with the knowledge I now have. This is their business, their knowledge base, they are the ones who needed to tell me everything I needed to know and this was not done. See Part 2 (if I can up load it-Yelp did not allow all of my lengthy review)

I want to thank every member of our team for the care of my best guy friend. He transitioned today…read moreat 4:30 AM. I am forever grateful that we had you all by our side. Once again thank you for being so amazing & for being here for all of us during this difficult day. I truly appreciate you all.

My family's experience with Bristol Hospice during my father's final week of life was deeply…read moredisappointing and, frankly, heartbreaking. We trusted this organization to provide care, support, and dignity for my father--a Vietnam War veteran--in his last days. Instead, we were met with disorganization, lack of communication, and delays that left us feeling abandoned during an already devastating time. From the start, nurses and aides arrived without any clear schedule and could not tell us when they would return. We had to repeatedly call in for visits, check-ins, and essential supplies. Critical supplies for my father consistently arrived up to three days late, which is unacceptable for someone in hospice care. We were also not treated with respect or consideration. A trainee was brought into my father's room without anyone asking our permission. Although the nurse who brought her was someone we previously knew--and she was the only person who tried to offer us support--this lack of consent was deeply disrespectful, especially given the vulnerable state my father was in. If my mother and I did not already have experience caregiving for other family members, we would have been completely lost. Bristol Hospice did not provide the guidance, reassurance, or hands-on support that hospice is supposed to offer. I genuinely feel my father was not given the dignity, care, or concern he deserved in his final week. To make matters worse, after my father passed away, we were never contacted for follow-up support, condolences, or resources. The complete lack of compassion was shocking. This entire experience was horrible and something I will never forget. I absolutely cannot recommend Bristol Hospice to any family seeking end-of-life care for their loved one. I sincerely hope the company reflects on this and makes real improvements so no other family has to feel as unsupported and dismissed as we did.

MY mother was Cared for by "Bristol Hospice nursing acute care "with staff showing dignity and…read morenatural care for her.............. My mother's care was exceptional she was treated with honor respect. My Mother's condition was in every facet overwhelming . As she progressed :: I looked at our relationship with Bristol.. Letting u know how Bristol's staff is exceptional In all they attempts strive for excellence. My mother their client. She was loving cared for, I spoke and met with staff they were always supportI've not only to my mom but to me too...They were always understanding no matter how much I called or show up with concerns: I learned a wealth of "Knowledge about "how to care for a person (s). During the course of my mother's stay things changed quickly in her illness . Staff assured me about up dates and addressing her needs ( they were good).......... Unconditionally.!! I knew she was getting the "BEST" of " Superior Care... One on one my mom never complained she was their cheerleader!!! Many blessings to Staff without them I would have been lost and I really, really appreciate them taking time to show me and explain each step etc. Going to the utmost displaying professionalism in their work.as they always did!! I They were :::::THE BEST::::::!! I highly recommend them this trio of wonderful staff thank you.. ALL.. Bristol Hospice acute care services!!! Thanks Navia Lawana you " ROCK "