Sincere gratitude for the exceptional care Dr. Elson provided to my pets. While he previously…read moretreated my Australian Shepherd wonderfully, I am especially grateful for his recent help with my four-month-old kitten. Thank you for fitting us in for a last-minute appointment this past Saturday. Your quick diagnosis and successful surgery just an hour later truly saved his life. I am extremely grateful for your dedication and skill.

We started going here in 2020, and initially had a good experience with both our dogs…read more This year has been a disaster though. When I brought in my dogs for their vaccinations, they completely missed the date of one of my dogs rabies vaccination and he ended up being unvaccinated for months. When I called them about this, the person who answered the phone didn't apologize and was very flippant about it. I had to advocate for an apology, and it was only at that point that they offered to comp the cost of the appointment. Then this month, one of my dog's was sick, and I had to wait three days for an appointment b/c they had only had one vet on staff. We finally got bloodwork done and I was told we'd hear back from the doctor the next day. I called at 4pm the next day as I hadn't heard anything (mind you, my dog still is sick), and they weren't able to tell me anything. I then had to call back again at 11am the following day, and a diagnosis of diabetes was delivered over the phone by a receptionist - with no empathy, no explanation, no walking me through a care plan, or what to expect, etc. They then told me I had to go to ANOTHER vet down the road to learn how to administer insulin. It was horrendous, and to this day, no one has called to follow up to see how he's even doing or what the status is. All that to say, we're now happy customers down the road at Noah's Ark Animal Hospital. They are kind, professional, knowledgeable, caring, and generous. I recommend them as an alternative to this place.

We have relied on Pinks for 3 local moves and one cross country. Worked with both Jeff and Riley…read more Some of the same guys helped us for every move. I just can't say enough great things about Pinks. Just the best, easy to work with, prompt, great customer service, and fair price.

This place has really gone down hill!! Big time! I started going there 10 years ago and I loved it!…read moreThe girls at the front desk were amazing and the techs too they loved the animals so much! The vets too! But now omg no way! Soooo sooo soo awful! Don't ever bring your babies there ever!!!!!!!! The front desk is soo rude and doesn't even look at you or even say hello to the animal then the vet tech Pricilla was the worst!!! Just a miserable grumpy angry women! Not a smile if you paid her I bring my cat she grabs him so hard with these huge gloves and towel doesn't say hello or anything! The vet was just as bad! Rude unfriendly uncaring just horrific! I have had animals for my whole life! I grew up with a little farm we had horses cats dogs etc so I know animals very well and I have been to many vets in my lifetime! This was the worst experience of my life! I would never bring my baby to that awful place ever again! The vet didn't even touch my cat other than jab him with the shot she said she couldn't listen to his heart or look at anything? Meanwhile they have done things yearly for ten years no problem! Anyway do not ever go waste your animals time and stress to not be showed any love or care or kindness! I will tell everyone I know and all the people I sent there to never go again! I don't want anyone else's babies to go through that treatment ever again! You guys need to be shut down! Idk anyone who would want to bring their babies to a place so full of anger and just unhappy miserable people! Who don't seem to care about the animals or the people who are bringing their babies there! You need a whole new staff and or retraining and some happy pills or therapy for them! Seriously it was that bad! Get it together!

My Katie and I are so grateful for having Dr. Shelly take care of our Maddie. He is brilliant and…read moreKNOWS our girl. I trust him to be kind and yet, honest about possible outcomes. Dr. Shelly explains his diagnosis clearly and actually tells you whether you need to worry or not. I believe him. And I believe in him. You cannot pay for someone to CARE and Dr. Shelly truly cares about Maddie. Too bad I can't give 10 stars!!

Outstanding compassion and care for Your pets! Dr. Sheldon Steinmetz is absolutely the best!! Can't…read moresay enough about him and his staff!! I've been taking my Himalayan cat there for almost 13 years! Dr Steinmetz takes time to explain things and truly cares for the well-being of your pets! Joan P

Noah's Ark animal hospital saved me when I was in a pinch. Our puppy was sick the day we received…read moreher and brought her home. I needed a good vet in a near emergency situation. Noah's ark was there for me. We caught the pneumonia early. If we didn't it could've quickly escalated into a life-threatening situation. My puppy has gone on to have all her care at Noah's Ark since. The vets have been very responsive by phone, by text and in person. Now I have a beautiful healthy strong growing puppy! Thank you Noah's Ark

Not impressed with the cure or care of this clinic,used to be much better,that makes me feel they…read morehave changed ownership,overpriced for no results,my opinion is look elsewhere

The people are amazing. They truly care about the animals and the people. They are a bit on the…read moreexpensive side but understand if you take your pets elsewhere for vaccines.

I am only writing this review to prevent others from making the same mistake I did. Please do not…read morego to this vet for heartworm treatment for dogs. The staff acted like they were familiar and educated in heartworm treatment but when it came time for the painful treatment, it was clear they were not. They did not warn me of the possible symptoms and I believe it's because they genuinely did not know themselves. After the first injection I spent 10 hours on the floor with my dog moaning in pain, and shaking like she was having spasms all through her body. She was in so much pain she could not swallow and was not blinking. After calling VCA multiple times and being met with either a lack of interest or a lack of knowledge about the treatment, I consulted other vets to see if the symptoms were normal. Every vet I spoke to advised me it was very much not normal. Even these vets who had never met my dog were concerned, unlike the staff at VCA. After this experience I had to request the vet at VCA give my dog the pain medications suggested by the other vets I contacted. My biggest concern here is that they seem to be uneducated about a serious treatment they are offering. I understand heartworms are not common in the northeast, however knowing how severe and painful the treatment is, they should not offer this service if their staff is not fully educated on it. It was inhumane for my dog to suffer the way she did. Halfway through treatment we considered putting down my one year old dog to prevent her from having to go through the injection twice more. To be clear, heartworm treatment is very painful no matter what, but every person I encountered at VCA had no empathy or seemingly any knowledge on the subject. I was uncomfortable each time they took my dog in. After a 3 month long treatment, I have still not experienced any compassion, concern, or even a hint that they actually like dogs. VCA Management: If you would like to contact me, I would be happy to discuss the details of my experience.

wes baff is an amazing vet he has taken care of my dogs for years he is super knowledgeable and…read morealways diagnoses and treats my dogs spot on. i will never use any other vet other than dr baff! thanks wes!

Wonderful! Lauren and team were so helpful when we had a last minute need pop up for our dog. They…read morewere accommodating, professional, and thorough during the exam. Love Plumtrees for a pet!

If your looking for the very best animal vets in Western CT, look no more than Dr. Rita Power, Dr…read more Frances Paulin, and the entire staff at Bethel Village Animal Hosp. In our opinion, the professionals at Bethel Village are the best. Our three rescue dogs, and two cats have been treated and cared for by these fantastic women at Bethel Village Square Animal Hosp. as if they were their own pets. WORDS cannot characterize how grateful we are, and how grateful our animals are to have Dr. Power in their lives. Walter & Miriam Pachniuk Newtown, CT

Very friendly and calm staff. Shared a lot of advice since we haven't had kittens in over 20…read moreyear's. Dr paulen was awesome with the cats and talking to them. Each cat had it's moment either with the shots or nail clipping. Great job

I adopted my beloved dog in 2015, and she passed away in December 2025 from cancer. Her passing was…read moreabsolutely heartbreaking for my family, and toward the end, I wanted to try anything and everything that might make her more comfortable. Dr. Dani Szajer went far above and beyond for us. She truly understands how hard it is to lose a pet. Every medication I asked to try, she prescribed (within reason). I am sure I was an emotional handful, but Dr. Dani and Selena were so patient and understanding. When I knew my dog had reached the end, I called at about 3:00 p.m., and they let us come in that same afternoon rather than making her spend her last moments at a strange emergency vet. When we arrived, three women were there to help take her in on a gurney. She was 115 lbs so that was no small task. They lit a candle in the main waiting room and in the exam room, and they put down a soft blanket for our dog and for us to lie on with her. Dr. Dani explained everything and gave us ample, unrushed time to say goodbye even though by then it was nearing closing time. It was all so peaceful and respectful of our beloved dog. And throughout the 10 years she was their patient, they were always professional and always very kind to us. I am so grateful for the way they helped us when my dog passed away. It was so incredibly painful, and their help meant so much to our healing to know that she died with us, in a peaceful place, surrounded by respect and care, with her wonderful life honored.

My 11 year old Maltese had to have 3 teeth pulled and I was a basket case but, I knew I was in the…read moreright place because Lily had been seen there on a number of times and they were so good with her and she loved them. They have always been very informative and reassured me. Things would go fine which they did and weeks later Lily is back to her usual self eating playing and acting like she never went to a very traumatizing dental experience. They took very good care of her and me and didn't drain my wallet. They have been my go to Vets for years for all four of my animals. And will be for years to come!

Absolutely fantastic care. They kept me updated on my Dogs status the whole time he was there and…read morehelped me find the most effective way to treat him with out spending extra cost. They even sent photos of him so I could see how he was doing. Really wonderful organization.

This place is a disaster. Brought in my cat at 7:30pm for a uti. It is now almost 11:30pm…read more They took the cat at 8. We then did not see or hear from a soul for two hours. Finally vet came out to explain urine results and we agreed the cat should get an antibiotic injection. That was an hour ago and we have not heard or seen a soul about anything since. Have no idea what's going on. Why it takes an hour for an injection. There's barely anyone else here and anyone who has come in has left already with their pets long ago. Sitting here 4 hours with one 3 minute talk with a vet. The most uncaring vet facility I have EVER been to. Truly unbelievable. Would never come back here.