Excellent job by J & C Flooring. I had LVP floors installed in 2024 and shortly after I damaging…read moresome planks. I reached out to the original contractor for repair but he was a no-show for scheduled appointments and would not respond to me back as promised. After 2 months of trying to get a straight answer and resolution from the original contractor, I decided to look elsewhere. I found J & C Flooring on Yelp, a local family-owned business. The experience with J&C was quite the opposite: excellent communication, fast response for quote, competitive pricing, very knowledgeable, and the floor was repaired quickly and correctly. I am very pleased with the whole transaction and the results; I feel like a valued customer. Without a doubt, I will reach out to them again if I have more flooring needs.

Had water damage. Was able to replace entire flooring, etc... Was done in one day…read more However, communication was very poor when asking about other services. Was given a quote after numerous times asking for it. When trying to arrange to have other items repaired in home and schedule installation, they just vanished. This is very unprofessional behavior, especially since I have a year's warranty on my flooring. And if something happens to my flooring within that one year timeframe, who do I contact if they are not communicating with their customers? Very poor communication! Very unprofessional behavior.

Luis and his partner did a fantastic job installing wood flooring in three of our bedrooms. We…read morerecently moved to Raleigh and wanted to match the wood flooring in much of the house to bedrooms which had carpeting. The pattern of the flooring involved 3 different sized wood planks (3", 4" and 5"). While it took several months before all the wood finally arrived, Luis was able to install, sand and stain all three bedrooms (and closets) in a week's time. He was professional and on-time, and he matched the existing wood in the house perfectly. I highly recommend his services.

Luis and his crew did a great job installing laminate flooring over about 800 square feet of…read moreceramic tile in a handful of rooms, including kitchen, bathroom and hallways. He handled every complication (there are always some) with professional expertise, communicating with me the whole way. Takes pride in his work and the finished product shows. I almost forgot to say that his price was entirely reasonable. Hire this guy!

I had Level Up enclose my screened in porch in January 2024. It looked very nice. Then it rained…read moreand one window leaked. I called Patrick and he came out and looked at it - caulked the window a little, redid the inside frame and said it was all taken care of. Several months later, I was having lots of bugs in the porch and mice getting in my house. I called Patrick again and he told me "to hire a handyman to come and do some caulking". Again a couple months later, we have a big rain storm and the window is leaking again. Now I am putting sticky pads out there to see where these bugs and mice are coming from. I had to call multiple times with no call backs and sent multiple texts but finally Patrick called and came again - I showed him the sticky pads and he caulked the inside of the porch, caulked the window on the outside and wanted to leave it for a couple months to make sure there were no leaks. So here we are today, I called Patrick twice to see when he could come back and redo the window. Well again there is no call back. I had a contractor come look at the windows. Well, he was not surprised that the window was leaking - there is no caulking on the windows and no caulking on the new siding and now there are gaps in the siding. When I had the porch done, I also asked him to install a motion light off my garage in the front. Three months after that was installed, it quit working. When he came to see the porch I pointed out the light. He told me to get a new light and he would install it when he came back to do the window. I got the light but Patrick never showed up. So, I had to pay someone else to install the light - which I already paid Patrick for and now I have to hire someone to finish the windows in the porch the correct way.

Patrick and his team at Level Up Home Improvement blew away our expectations. His attention to…read moredetail and inability to "take the easy way out" are unparalleled. Our bathroom remodel was supposed to take one week but due to many unforeseen issues, Pat, Joe, and Joey worked hard for three weeks to finish the job right, never losing their attention to detail. If you are looking for an honest, talented, and professional group, these are your guys! I will certainly be calling on them for my next project.

I highly recommend Simonetti Floor Contracting for your hardwood floor project. John Simonetti's…read morework is fantastic! He did board replacement repairs, hardwood floor refinishing, and installed new hardwood floors in 2 rooms that were previously carpeted. John is a neat worker who pays attention to detail and always left my home even cleaner than when he started. John is a real professional and I felt comfortable having him work in my home.

John refinished around 3,000 sqft of hardwood floors at our house. We are very satisfied with the…read morework he has done. He is a real craftsman.

We hired this company to install the same hardwood flooring on the second floor as we already had…read moreon the first floor. They stated the job would take one day, which I thought was not possible, and they required payment up front, (red flag). Steve, the owner, assured us he would ensure we were completely satisfied in the end. We also asked Steve to verify once more that they could install new stair treads and the same flooring on the stairwell landing, he stated they could handle the job. We hired them to perform the work on the stairwell as well. The installers arrived late many of the days they were working in the house, they even left early on a few days and the response from Steve was that we just needed to be patient and not rush their work. The same installers performed the work on the stairs and after the work was complete we told Steve the work did not appear to be complete. The issues were: 1. The trim along the stairs was damaged in certain areas as a result of the install, damage which they did not fix. 2. The treads were nailed in crooked on each step. 3. The previous lip holes in the trim were not filled in, sanded, nor painted. 4. The top lip was replaced with a cracked and crooked transition piece. 5. The risers were damaged and not repaired during the installation of the treads, some had nails protruding from them. 6. The finish on the treads was damaged as a result of the installers attempting to use a brush to touch up a sprayed finish and using matte finish paint on a gloss finish surface. Steve advised us that his company simply installs the tread and we would have to hire a carpenter to handle the rest. We advised NONE of this was told to us prior to the install, nor was there any paperwork provided by him outlining any limitations in what they do and don't do, he agreed to perform the work we requested which ends with a finished product. Steve refused to admit the stair treads had nail holes in them, regardless of the fact he was looking right at them. He did agree to have someone come and make the repairs we discussed, I provided him a business card of a known carpenter. The same installers returned again to perform the finishing work on the stairs and once they were complete the stairs were damaged even further than before, at this point we just told him to stop to prevent further damage. We had a two professionals look at the job and advise us the work was done incorrectly, overall pitch of the stairs was now off at both top and bottom, this has now caused a safety hazard. The treads should have been glued as well, to prevent creaking. Overall they both stated the job did not appear to be finished. This company asks for payment up front, they fail to keep their schedule and provide no contract outlining the scope of the project and or any limitations in what they will do and not do. They do not ensure customer service and change the scope of their services along the way to benefit the bottom line.

Excellent in carpet cleaning, carpet installation, vinyle and lvp instal. Professional. Customer…read moreService and Customer Care.

We had an excellent experience at MSI. Erandi Alvarez helped us & she was wonderful, making our…read moretime there very productive. You have a beautiful showroom & thank you for being so accommodating! We now have full confidence in using the Calacatta Idillio countertop in our new kitchen and also found new possibilities for our bathroom counters and kitchen backsplash.

From the owner: Founded in 1975, MSI imports over 50,000 containers per year and manages an inventory of over 125…read moremillion square feet, including hundreds of thousands of slabs of quartz and natural stone. MSI's strategy is to work with our customers to enhance the homes and projects of consumers in North America by providing a wide selection of products that are innovative, affordable, and accessible from a single supplier. MSI offers the most competitively priced products with the widest selection and most rapid delivery times available. MSI's selections include over 5,000 SKUs including quartz, porcelain, ceramic, LVT, natural stone (granite, marble, quartzite,travertine, slate, limestone and sandstone) and glass. MSI accurately forecasts customer demand and manages inventory levels to ensure that all required products and services needs are provided efficiently and on time. Our integrated information system connects you with the most accurate real time inventory status, availability and pricing information along with in transit sizes, pictures, materials, etc. MSI offers an ongoing series of product knowledge seminars to ensure that our sales force are fully trained. MSI's merchandising programs include advanced display systems to enable customers the opportunity to touch and experience our products. Our well trained and knowledgeable sales force can provide you with the right tools and information required to sell all surfacing products.