I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

Wes listened to what I wanted and showed me several options. He sent me home with several samples…read moreto check against the wall colors and came the next day to measure our rooms. He arranged 0% financing and scheduled installation. The installers arrived as scheduled, did a thorough job and cleaned up after themselves. We enjoyed the carpet for 3 years and it still looked as good as the day it was installed. When we bought a new house that needed carpets, of course, we called Wes and for a second time everything went very well! I even like the new carpet Wes suggested even better now that it is installed than I did when I saw the sample.

So I've had to replace my hardwood floors 3 times in my life and each time, I must admit, it was a…read moretruly difficult challenge for me economically and personally. You have to understand, that for a guy like me, it ain't easy finding a place you trust, then finding the right floors that match your house decor, then finding it at the right price. All of these things become obstacles that you need to overcome in order to find the perfect flooring. Luckily for me, I was fortunate to be recommended Brentwood flooring by my friend and contractor. I went in and spoke to Wes and he directed me to find a number of possible hardwood floor options that were beautiful, that fit my home decor and also fit my budget! So happy! And I was lucky to also find out that they currently are offering 18 months with zero percent financing which will allow me to pay off the floors monthly! I could not be happier! I am recommending to all of my 10,000 friends on yelp, Twitter, Facebook LinkedIn and Instagram to go here first if you need any help with your carpet or hardwood flooring needs!

Thank you for responding. My issue wasn't that you use quality products because that is what I…read morepreferred. My issue is that you overcharge for the products. I simply wanted one cabinet that was higher than the other leveled and two shelves added between the two to display items. The designer suggested a cleat or large mould up to the ceiling but my request was just to level the new, wood cabinets that were installed in February and add shelves. The estimate was over two thousand. I have money to fund any projects that I'm interested in, but I value stewardship over my money and that means that I am not frivolous with it just because I have the means.

So I had them come out to my house in hopes of getting a quote for a window bench and…read morecabinets/countertop sink combo in my laundry room. The lady was very nice and went over all the options, when she left she said "I'll have a quote sent to you within 7-10 days". So after two weeks without receiving a quote, I reached out on a Monday morning, just to make sure I had not missed the email. She wrote back saying my project would be "one of the first projects she completed this week", well 7 days later....still no quote. Guess it's a good thing, wouldn't want to do business with a company that doesn't meet deadlines. On to the next company....

My husband and I absolutely loved our experience with JD floor! We initially popped up in their…read moreshowroom to take a look at flooring options. We picked styles we liked and the team worked with us to get a flooring that fit within our budget. They provided options for us to look at that we may not have seen otherwise and even price matched, which we really appreciated. From purchasing to receiving the flooring material, it was extremely smooth. Throughout the process they were very communicative and kept us updated at every step. We did have a lot of questions since we were not familiar with what was needed and they expertly answered all our questions! We would definitely recommend them!

These folks are absolute PROs! I'm a carpet-hater, and…read morewanted the 2nd floor to mirror my 1st floor. JD matched my flooring and installed flawlessly. From ordering process through installation and follow up, I'm seriously impressed; pricing was quite good as well. Don't hesitate to give them your business too!

We contracted with Molina Carpets, Inc of Garner NC mid January 2026 to install carpet upstairs and…read moreMarmoleum Cinch Loc Plank n the kitchen and downstairs. The company was great working with us by phone, email, and coming to the house to assess things for the project! After installation and payment, though, communications were slow and things weren't addressed to correct problems. Carpet has unlevel ragged seams, gouges, puckers, and missing padding. Downstairs planks squeak, snap, and sound hollow with ridges and cracks appearing right away and getting worse. Pictures and measurements shared with the manufacturer and Molina (who talked with them) determined that the sub floor is the reason for the floor failure. Manufacturer required guidelines stated on the store contract were not followed. The solution is to pull up the planks, flatten the concrete sub floor, and install new planks. Unfortunately, Molina wouldn't do that. Our 25 year manufacturer wear warranty is voided. We're upset asbestos tiles (tested positive) and vinyl sheet flooring to remain were pulled up - putting our health at risk. After four months of asking for things to be made right, we asked for a refund. A conditional refund offered would let Molina take the defective flooring and have us promise to not speak of our experience (see the CRFA at the FTC site about this). We feel that people should know about our experience. We can't stand walking on the floor and seeing it get worse and worse. We will have to go to a different company to get replacement flooring at our expense. We would not recommend Molina.

This is the second time I used Molina Carpets. The first time service was a whole house carpet…read morereplacement. They came out quickly for a measurement and provided me a quote right after. The job was completed professionally and efficiently. The second time service is to replace a worn down carpet in a small room. Tom came out three times to get the best match of the color based on my request. He is very patient, professional and pays a lot of attention to details. The price is also very reasonable. I really appreciate when the business is getting the job done correctly no matter how big or how small it is!

From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.

We had postponed having our second and third floors carpet replaced because we assumed it would be…read morevery disruptive. After all, our primary bedroom, two offices, a guest room and favorite TV nook had alot if twists, turns, and closets. While shopping at Bell's I learned their installers were able to shift furniture to allow them to do a great instalation with minimum inconvenience. The results are great! The job looks like seamless wall to wall carpet, even with our crazy floor plan. The installers were very professional, in very way and we have enjoyed the new carpet a pleasure from day one.

We hired Bell's to install carpet in our upstairs bedrooms after hearing their pervasive…read moreadvertising on a local news radio station. Overall I rate the experience at a B or B+. The pre-sales consult was good, installers were competent and careful, and the was flooring product was high-quality. The reason the company didn't score top marks was their botched internal communication and execution. We spoke at length with several company representatives and clearly explained our desire to have the squeaks fixed before the carpet was installed. Bell's assured us this would be done, and even said they had a staff specialist who would fix the problems with screws prior to carpet installation. The specialist never arrived. The installers came on the day of our appointment. When we complained to them and asked about the specialist, they spent an hour or so randomly putting down screws before laying the new flooring. Later when we called Bell's they sent an outside consultant. He pulled up the carpet to put in more screws, but couldn't fix the worst of the squeaks, which are now ours to live with.

By far the worst company I have ever worked with. Do yourself a favor and DO NOT call this…read morecompany. They ruined my carpets and were unprofessional and when issues arose, they blamed it on me and took no responsibility. Do not hire this company, they are terrible. I've worked in customer service my entire life and I've never seen anything like this.

Our rugs are very clean. They took great care with them and their prices are better than any other…read morecompanies around!