Munro auto was recommended to me by a friend. They got me in for an appointment same day! Assessed…read morethe issue quickly, the customer service was great- very professional, friendly, offered way better prices than the dealership, and went out of their way to give me a positive experience. I got my car back way quicker than the other place quoted. 100 percent satisfied and will be my new go to place for service.

I'm so disappointed with this company. They need to be shut down. I have been a customer for two…read moreyears and I have spent thousands of dollars at this shop. Earlier this year my catalytic converter was replaced as well as spark plugs. In August my engine light turned on and I needed new O2 sensors. At this point ALL O2 sensors had been replaced. On Tuesday, my engine light turned on again. I attempted to call the shop on Wednesday and nobody returned my call. On Thursday I called them again and requested to speak to an associate and he explained that multiple customers have been dissatisfied and bringing cars back in the past 6 months due to "bad management in the past". The associate explained that they recently hired new employees and have new management. You would think this would be a good thing. The only reason I took my car back to them is because I was told that I am under warranty for a year for the services I received. On Friday after 3 seperate calls I was finally able to speak to a manager. The manager went on various tangents about "Well what if you drank Hennessy and drove to California we don't know what you've done since August". He also attempted to blame my faulty O2 sensor part on "possibly needing an oil change". None of his statements made sense. I argued with him to deduct labor prices and the O2 sensor price as this was a faulty part that THEY installed this year (4 months ago). The manager explained that he will only "comp parts that are 3 months old". How convenient! I agreed to pay for the part alone which he explained is $88. He also yelled back to a different employee clarifying this price. I went to pick my car up today and the assistant manager said "okay it will be $395". To which I then explained to him this entire situation which I assumed his manager would've told him already. The assistant manager then stated "oh he needs to stop making promises he can't keep. He must have talked to DJ and he doesn't know part prices. He probably just googled the part instead of looking at our system". He then stated "okay I can do $295 how does that sound". To which I explained AGAIN the $88 price which was agreed upon last night. I have attached pictures for proof of the price they attempted to give me and the price I paid. He made me pay $95 which makes 0 sense but at this point I gave up. He also stated "f*** it if I lose my job than I lose my job". Every single phone call I had with their team consisted of the employees blaming past employees. If you are still called Monroe Auto Body then you need to fix the problems that occurred at your business! Both the assistant manager and manager are beyond unprofessional, swore during conversation, and had no customer service skills. It took 7 phone calls to speak to a manager and a call center answers first so if an employee isn't available you're unable to speak to them. Please be aware of their scams. I NEVER leave bad reviews but this was the worst experience I have ever had with a buisness.