I suppose as long as I have lived in Kalamazoo, auto owners in Parchment have, for their auto…read morerepairs, mostly gone to the Parchment Service Center on Riverview or Wisser's Townline Service on East G Avenue. The family of my childhood went to the latter. Before Wisser's expanded, he had gas pumps, so we bought our gas and got our car repairs there. Now, with more than double the bays, Wisser's is where my mother still gets her cars serviced. Rick and Jill own and run the repair shop. Rick's father, Dick, was the face of the business when I was a young driver, and I was conflicted about him. An excellent auto mechanic, he presented as a no nonsense man of few words, so I was scared to death of him. Rick is his equal as a mechanic and much less taciturn. His wife, Jill, handles the books. (As a side note, as of today's date, there are 4 earlier reviews that Yelp's algorithm has seen to exclude - see below - and they are worth reading.)

These guys are absolutely amazing and trustworthy!!! I will not take my car anywhere else as long…read moreas they are in business. Jill and Rick are so friendly and you feel at ease with them instantly. Rick fixed my Mazda's power steering pump and spark plugs. He went on a test drive with me after the work was completed and adjusted a few things and topped off the oil for free. I was about to walk out of the store with my purse still laying on the ground and one of his employees stopped me and asked "hey miss is that your purse?" Wow! Just wow!!! These guys are so awesome, thanks a million! Take your car to them!!!

Always helpful and prompt. Anytime my Camaro needs work they go out of their way to make me feel…read morelike the number 1 customer

Friendly staff that has always got me in quick and helped me out in a pinch. They checked over my…read morecar on a moments notice and checked my oil and fluids to make sure it was safe to drive. They have looked over a car I was debating buying and advised me against it with honesty! They are accommodating and friendly. I always trust brining my car to them. Will be a customer for years to come

Didn't even top of my coolant after overpriced cooling system work…read more$245 for a fuse and a piece of hose

For years I had great service with them. Recently they have disrespected me to the point that I…read morewill not return. Be prepared to not see your vehicle for a long time if you go here. They will also gouge you.

Timely. Good repairs (Audi brakes and axle) for a fair price. I also met the family! Dad, wife and…read moreson. Thank you for your service to our country and community. I will be back.

060620231956 End Review' This place is awesome in a word;…read moreMr. Persons was waiting for me and he finished very quickly and was very generous with his time! Simply put he honors his word, does a great job and taies good care of you. If you are a veteran, Mr. Person's and his son are Vets and treats you right. Hands down he's earned my future work! The only thing is the waiting room is his office and it's cramped but tolerable.l Thank you Mr. Persons Great JOB!

Polite and knowledgeable staff. Hours are good.... Saturdays should be open longer.....: or have…read moresome Sundays open especially pre-winter time

I have taken my car to this dealership for the last year for oil changes. I have had four oil…read morechanges with no problems until today. Today they were suppose to fix two recalls and do an oil change. Today there was damage to my car that wasn't noticed until I got home. My husband went to the dealership to show them pictures of the damage and they refused to take responsibility. I know the damage was not there when I dropped my car off. I will not be returning there for service. I will drive to Kalamazoo the next time my car needs work.

Today my heat stopped working in my car. We called the shop and were told they probably would be…read moreable to get to us today, but when I stated that we are from out of town and have a 3 hour drive home they insisted that we come in as soon as possible and they would see what they could do. The mechanic was very honest, and told us the car wash we went to (with very high wind pressure) blew a fuse apart. He simply put it back together and did not want to charge us at all. We literally had to fight to tip them. Excellent service and sincerely great people.

Very honest and fast with fair pricing. A pleasure to work with. We were from out of town and…read moredropped it off on a Saturday and picked it up the following Monday afternoon.

These guys saved me! My son was in town from out of state to enjoy the lake and his car broke…read moredown. They were super quick efficient friendly and fixed it so my son could get back home quickly and in the same day! Thanks so much! Highly recommended.

Awesome guy does awesome work for awesome prices and an awesome amount of time…read more I would gladly recommend this business.

The shop was very neat and clean. They are very professional in taking my request to fix my truck…read more They did everything to the letter in the truck runs great nice decent people.

This place is excellent. low prices, honest, friendly, highly skilled mechanics. Recently had a…read morefailed starter replaced, for $420. Their strategy appears to be to get lots of business and be very popular by taking care of the customers with great service and low prices. And, they are very popular, very busy. That is what you want in an automotive repair shop - a place that is very busy, totally swamped, because they are popular and good. They are so popular that they may not be able to get to some things right away, they can get backed up, but they tell you all about the back up if there us one.