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    Damage Services

    5.0 (1 review)
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    Services - Damage Services

    Mold remediation

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    12 years ago

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (128 reviews)

    Last month, this was the 2nd time I called Roto Rooter for service. They thanked me for being a…read morerepeat customer. This time, Stephenson was my technician. He arrived and accessed the situation (I am saving you from the details). I mentioned that I wanted a new toilet and bathroom sink faucet (I am too embarrassed to show the old facet). He looked up prices and gave me a quote on the items and the other services I needed plus labor. He then went to Home Depot and purchased the new toilet and faucet (I would not have been able to pick just one - its like me shopping for shoes), cleared the drain and installed the toilet and sink faucet. I am grateful for Stephenson for going beyond. I will be using them again!! It feels good that I know that I can trust a plumber. I did take pictures of the end result :)

    Tech came and fixed the problem but there was a ton of water damage…read more They said that they can work with my insurance to get my kitchen repaired. Soon enough an adjustor came by and got paper work done. Roto rooter came and did the job, the guys were super sweet and awesome. All i was told was by the adjustor was "your insurance will pay for everything" I was getting emails from both roto rooter and my insurance about information. I kept telling my insurance that Roto rooter had all the info: claim form, invoice, and photos of damages. Roto rooter would ask me if there's any updates and if the adjustor had come for a inspection, no one ever came and I told them that my insurance was still asking for all the information. Fast forward I get a invoice that my insurance hasnt paid them after 30 days from their services. Again not once did anyone from roto rooter tell me "by the way you have to pay for everything if the insurance doesn't pay in 30 days" or else I would not have the service done and stayed with water damages. So now I'm stuck paying a invoice that I'm gonna struggle with paying for until the insurance pays me, which god knows how long that will take. If anyone from Roto rooter is reading this, please inform your customers VERBALLY from now on that if the home insurance doesn't pay in 30 days then they have to pay out of pocket. Don't expect people to read the fine print. I will also say the person in charge of claims at roto rooter is super sweet and did try their best to help me out with my situation.

    Damage Services - damagerestoration - Updated July 2026

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