I am writing to express our sincere appreciation for the exceptional service provided by Michael…read moreMcKay. His dedication and responsiveness truly went above and beyond our expectations. He was very patient with our group of 11 trying to decide what cruise line we should pick. Michael answered all of our questions in a quick and timely manner, ensuring that we were always informed and confident in our decisions. What truly stood out was his commitment to customer satisfaction--he even took the time to call us over the weekend, outside of regular working hours, to let us know that an upgrade we were interested in had become available and to ask if we would like to proceed. This level of attentiveness and care is rare and highly commendable. He is the best travel agent we have ever had and we want to thank him for his outstanding service.

Allison Conrad was more than helpful. She went above and beyond to make my trip happen on short…read morenotice. Even when I had to reschedule the trip she was more than happy to assist in rearranging everything. She was so professional and knowledgeable, she created an itinerary based on just a few things I told her I was interested in doing. I would highly recommend her to anyone looking to travel. I personally look forward to using her as my travel agent again in the future. Thank you Allison for all your kindness and attention to detail!

I have used his services three times now and appreciate his advice, knowledge and experience…read moreregarding various destinations. He is very professional and patient. I have gone via Japan, the UK and the Christmas Market tour in Europe. Each time, I have received good advice that I would not have thought of and was able to bounce ideas off of him with some insightful critique. I appreciate the resources he has access to and for the most part, I was able to travel very smoothly with very little inconvenience. However, I would say to still do your own research in travel because sometimes you or the travel agent may have a better idea in terms of logistics. I am happy to support a local business!

My husband and I were invited to attend an Italian Cooking Vacation in Modica, Sicily for 8 days. I…read moretold my husband, although excited about that opportunity, I did not want to be on a plane for that long to not visit Italy proper while over there. But neither he nor I wanted the burden of scheduling the who, what, when, where and how of adding onto this vacation. Enter Wayne Steffen! I found him through searching for a travel agent on Yelp. His reviews were awesome and folks wrote about how he came through for them when they had issues. (Very important!) From the beginning, Wayne was so incredibly knowledgeable. He gave us several excellent pieces of advice as we started the process. We just didn't know anything about Europe. I was trying to fit it all in the extra 2 weeks I wanted to add to our trip. Wayne gently suggested that we could spend the two weeks in Italy alone and never come close to seeing all it had to offer. So, that's what we did. We gave him pretty much Carte Blanche to arrange where we would go and what we would see. Well, let me tell you, Wayne, pretty much gave us the vacation of a lifetime! It was so, so wonderful! We just followed his itinerary and most everything went off without a hitch! He booked hotels, convenient to the venues, or arranged transportation for everything he scheduled. Florence, Venice, Rome, Sorento, the Amalfi Coast, Naples, Pompeii, Catania. Whew, so much to see, so beautiful, and we are so grateful for all that we got to see and do, thanks to his suggestions! Lastly, I want to thank Wayne, in particular as there were two issues that happened to us, one was the most serious as the airline taking us to the cooking vacation in Sicily changed the flight schedule and did not notify either us or Wayne.) By the time we figured this out and called Wayne, he was in bed and I was bawling my eyes out. But Wayne immediately got to work and found us a different flight to Sicily that would get us there in time to meet our shuttle to the cooking vacation! He's not only there at the beginning to help plan the vacation, but he was there for the problems that cropped up. If you have any thoughts of needing a travel agent, Call Steffen Travel. He's top of the line!

I booked my flight tickets with them and everything went smooth! I would definitely recommendread more

A+ Service! Krystal was able to get us the best price possible that included all the amenities we…read morewere looking for. We can't thank her enough for going above and beyond! Thank you for making our vacation a perfect one!

PLANES-TRAINS-AUTOMOBILES...& Maria! Now, I have traveled…read morearound the world 3 times already and really consider myself a seasoned traveler. Know all the in and outs.....until my plans started to fall apart while traveling abroad. My wife said no worries, let me call Maria! Where I was on a train traveling from London to Paris and worried because we found out our Air B&B was cancelled at the last critical minute, one call to Maria and not only did she did find us a room, but a place WAY better than the spot that was cancelled. She found better air flights, booked some super cool excursions, booked trains 1st class, and bailed us out of trouble a couple of times on this last trip. Honestly, There aren't words in any language to accurately describe how grateful I'am for her service. I HIGHLY recommend Maria for any traveling needs you may need. Thank You Maria!

I originally was going to book a quick cruise out of LA with my cousin on a last minute invite. The…read moreprices were kinda high online so I decided to check out and see if we had planners near by that might be able to get us better pricing. Maria started off with good pricing and got us pretty low but than my wife and I started to think... been there, done that, do we really want to spend this much and go down to Ensenada? So the hunt for a mini December getaway / vacation started. Like others, we want the most for our buck and since this was a last minute vacation we had a low budget. This was not easy for Maria and she helped us narrow down pricing and length for a warm winter location. We received amazing deals for Hawaii, Cancun and San Diego, as well as other cruises... After a week of us being extremely undecided as to where we wanted to vacation, we decided to go to a location where we haven't been before (believe it or not San Diego). Maria was hard at work for us all week long. Sending us various locations and hotels at Stellar prices! We were really picky (even though the suggestions were great) with a budget and Maria came through with a Hilton resort package, including flight, zoo and a navel tour! We finally made the decision to go with this specific package. Hilton ended up having an issue with accepting payment and the special ended that night ($300 savings). She spent an entire Friday with Hilton telling them what happened and that they needed to match the special from the prior day. Finally Maria Called us back with great news and booked out reservations that evening. Moving forward we will book all our vacation needs with Maria! She provided great customer service. She understood what we wanted, where we wanted to stay and go! She was patient, friendly and very attentive to our emails and communications. She was quick to respond and had not issues with either email and or phone communications. Thanks Maria! we can't wait and we will post some pictures of our lovely December vacation!

DISGUSTING HOTEL and AREA! Hotel Santo Tomas is NOT a 3-star…read morehotel by any stretch of the imagination, it is 1.5 stars AT BEST. It is located in a shanty and very dangerous part of town. Because of that, the hotel's main entrance is heavily gated with thick metal bars all the way to the roof and looks like a jail. This of course is not shown in any of its advertising photos. I have NEVER seen nor heard of a 3-star hotel (or any hotel) with metal bars in its entrance The room we stayed in, although an upgrade from economy rooms, was also unacceptable: Deeply scratched walls, dirty worn out carpets, dust everywhere, broken inside door-latch, totally broken door handle that fell off, huge stains on its curtains and chair, and fleas! This was the only room in the hotel with air-conditioning, although the hotel is located in the Tropics. Its manager Marcos is not a person to be trusted. UNDER NO CIRCUMSTANCES should anyone stay in that area and especially in this "hotel" Santo Tomas. I had to get my money back from the credit card for the booking because Marcos did not allow us to stay after I had complained about the hotel even though we had already paid for the room. I want to write much more sharp words and in great detail about this "hotel", but unfortunately the Search Engine does not allow me.

I am so amazed with the service that this couple has provided me and my friends/co workers…read morethroughout our cruise trip last year in Ensenada CA. Lori and Milan were super professional, organized, and easy to work with. They made sure that our trip was stress-free. From booking to the last minute of our trip, they made it super easy for us, no hassle! Lori was very accommodating. She will go find fun stuff for us to do (like excursions) without breaking our budgets. They updated us even before and after we arrived in Mexico, Lori was attentive and checked on us several times to make sure everything was to our liking and was willing to do whatever to make sure we had an amazing trip. This was my very first cruise trip. I could say I had a blast and I am glad that I found Lori and Milan as my agents. They will make the impossible possible without breaking your budget. I'm looking forward to booking my adventure with them again. I gave this agency 5 STARS ***** because they made my cruise travel UNFORGETTABLE!!! I recommend Lori and Milan 100% you will love them. They will treat you like a Family. Awesome job

Jen curated a fantastic 18 day trip around Italy for my husband and me. It was well thought out and…read moreJen's expertise relieved any travel jitters we had. Jen was easy to work with and she made our trip an absolute dream. We'd use her again and highly recommend her.

After having Jen arrange several trips for us, it's high time for me to give her a shout out. Jen…read moreis a travel agent who is knowledgable, resourceful and who always goes above and beyond to find the perfect trip for you. If you give Jen an idea of where you want to go, what you would like to do, and a budget, she does all the work for you and comes back with 3-4 package ideas. She has been able to get us some incredible "insider" deals/upgrades which is one of the reasons we always use a travel agent. She is incredibly knowledgeable about cruises, including the pros and cons of most of the cruise lines. After your trip is planned, Jen is your advocate. She constantly monitors for potential price changes, reminds you when payments are due, and is there for you if you have any issues while traveling. She can also find you the perfect tours, museum tickets, sports tickets or excursions that will make your trip truly incredible.

I called to attempt to use a travel agency to arrange a trip for me and my family. I've been…read moretraveling for over twenty five years as an adult and since the age of five with my family. I have planned international trips and Caribbean trips but thought that maybe it would be nice to have a travel agent assist to take some of the stress away that comes with planning for a group.I used A big chain travel company this year to go to Europe because we were visiting more than one country but my next trip I would just need to go to one destination and full relaxation would be my goal( spa, massage, lush vegetation, etc.) I even asked to inform me if a Special came across her desk to any place with a beach, so that I could consider possibly changing my original plans if it sounded good. You would think I asked her to come get me and take me to the airport the way she spoke. Speaking to her for less than 15 minutes wasn't a pleasant experience. You would think she was reprimanding a child. I understand the frustrations of customer service but we didn't even establish a rapport. I would not recommend using this company. You are better off planning your own vacation and keeping the agent fee for drinks. Being nasty or brash is unbecoming.

Have booked two cruises, working with Jean. She is a treasure of information and knowledge. She…read morehelped planned two wonderful trips and made sure we were well taken care of. No surprises which is a good thing when traveling. Thanks Jean.