This hotel is the perfect storm of laziness, neglect, and false advertising. From the moment I…read morestepped in, I could feel my standards lowering themselves out of self-defense. The lobby looks like it hasn't been updated since flip phones were cool, and the couch had so many stains, it looked like it belonged on a forensic files episode. The staff? Let's just say, I've seen vending machines with more personality and better customer service. I asked a simple question at check-in and got hit with a blank stare, a sigh, and a whole lot of attitude--like I was interrupting their vacation. I finally get my key card, go up to the room, and... yikes. First red flag? The door took three tries to open because the card reader looked like it had been scratched by a raccoon and half-glued back together with Elmer's. I walk in, and the vibe is immediate: "You're not supposed to be comfortable here." The room smelled like dust, old socks, and broken promises. The carpet? It had that crunchy feeling--like nobody had vacuumed since the last eclipse. The bed was a joke. Sinks in the middle, squeaks like a haunted rocking chair, and the pillows were so flat I folded one in half and it disappeared. I wouldn't even let a coat rest on those things. Tried to relax, turn on the TV--and surprise--it only has five working channels. One of them is just static, one is the hotel welcome screen that loops every 12 seconds, and the rest are news from three time zones away. I thought I was in a time machine, not a hotel. The bathroom? Not gross, but barely functioning. The water pressure was so weak I thought the shower was just giving up on life. The towels were scratchier than a wool sweater made of sandpaper, and one had a weird smell like it was dried in a basement. Also, who uses bar soap the size of a Tic Tac and expects that to count as "amenities"? Walls? Thin as paper. I could hear the guy in the next room breathing. I knew his whole Spotify playlist. I was practically a guest in his room too. And let's talk about the Wi-Fi, because this part made me want to walk out the front door and sleep in my car. It was slower than dial-up. I tried loading a webpage and had enough time to think about my life choices, stretch, and age five years. I ended up using my phone data just to open an email. Look, this hotel isn't scary. It's not filthy. It's just sad. Tired. Worn out. The kind of place you book because you're desperate, and then immediately regret because you feel like the building is also trying to quit. Honestly? I've had better nights sleeping on a school bus during a field trip. And at least back then, nobody was pretending it was a "3-star experience." I'd rate zero stars if I could

DISGUSTING HOTEL and AREA! Hotel Santo Tomas is NOT a 3-star…read morehotel by any stretch of the imagination, it is 1.5 stars AT BEST. It is located in a shanty and very dangerous part of town. Because of that, the hotel's main entrance is heavily gated with thick metal bars all the way to the roof and looks like a jail. This of course is not shown in any of its advertising photos. I have NEVER seen nor heard of a 3-star hotel (or any hotel) with metal bars in its entrance The room we stayed in, although an upgrade from economy rooms, was also unacceptable: Deeply scratched walls, dirty worn out carpets, dust everywhere, broken inside door-latch, totally broken door handle that fell off, huge stains on its curtains and chair, and fleas! This was the only room in the hotel with air-conditioning, although the hotel is located in the Tropics. Its manager Marcos is not a person to be trusted. UNDER NO CIRCUMSTANCES should anyone stay in that area and especially in this "hotel" Santo Tomas. I had to get my money back from the credit card for the booking because Marcos did not allow us to stay after I had complained about the hotel even though we had already paid for the room. I want to write much more sharp words and in great detail about this "hotel", but unfortunately the Search Engine does not allow me.

I am writing to express our sincere appreciation for the exceptional service provided by Michael…read moreMcKay. His dedication and responsiveness truly went above and beyond our expectations. He was very patient with our group of 11 trying to decide what cruise line we should pick. Michael answered all of our questions in a quick and timely manner, ensuring that we were always informed and confident in our decisions. What truly stood out was his commitment to customer satisfaction--he even took the time to call us over the weekend, outside of regular working hours, to let us know that an upgrade we were interested in had become available and to ask if we would like to proceed. This level of attentiveness and care is rare and highly commendable. He is the best travel agent we have ever had and we want to thank him for his outstanding service.

Allison Conrad was more than helpful. She went above and beyond to make my trip happen on short…read morenotice. Even when I had to reschedule the trip she was more than happy to assist in rearranging everything. She was so professional and knowledgeable, she created an itinerary based on just a few things I told her I was interested in doing. I would highly recommend her to anyone looking to travel. I personally look forward to using her as my travel agent again in the future. Thank you Allison for all your kindness and attention to detail!

Jen curated a fantastic 18 day trip around Italy for my husband and me. It was well thought out and…read moreJen's expertise relieved any travel jitters we had. Jen was easy to work with and she made our trip an absolute dream. We'd use her again and highly recommend her.

After having Jen arrange several trips for us, it's high time for me to give her a shout out. Jen…read moreis a travel agent who is knowledgable, resourceful and who always goes above and beyond to find the perfect trip for you. If you give Jen an idea of where you want to go, what you would like to do, and a budget, she does all the work for you and comes back with 3-4 package ideas. She has been able to get us some incredible "insider" deals/upgrades which is one of the reasons we always use a travel agent. She is incredibly knowledgeable about cruises, including the pros and cons of most of the cruise lines. After your trip is planned, Jen is your advocate. She constantly monitors for potential price changes, reminds you when payments are due, and is there for you if you have any issues while traveling. She can also find you the perfect tours, museum tickets, sports tickets or excursions that will make your trip truly incredible.

A+ Service! Krystal was able to get us the best price possible that included all the amenities we…read morewere looking for. We can't thank her enough for going above and beyond! Thank you for making our vacation a perfect one!

I booked my flight tickets with them and everything went smooth! I would definitely recommendread more

My gurl is the best n tha bizzzzzzz!!!!! Wonderful and awesome agent. Working for your every need…read moreand expectations!!!

From the owner: I am certified with One Love as a Jamaican Specialist to better innerstand where in Jamaica to send…read moreclients based on needs and vibes! To ensure my clients who are looking for cruises are covered, I have became a member of CLIA and enrolled in various cruise lines academy trainings to become a specialist. I am a Virgin Voyage specialist accomplishing Gold, their highest tier accomplishable in their Seacademy. I am also certified with Disney Cruise, Aulani Resort, Star Wars: Galactic Starcruiser, Disneyland and Disneyworld!!

I called this company (lady) today for the first time. My fiancé and I have never traveled out of…read morethe US before nor used a travel agency or agent. So as you can imagine I had a lot of questions. This woman made me feel like I was asking way too many questions or should know the answers to all of my questions. I felt really weird on the phone with her. It was not a pleasant friendly experience. I hung up and decided that I'll use someone else who sounds eager to help over the phone.

Sheila really knows her stuff. I have known Sheila for the last year and she loves to travel and…read moremake sure that she spoils her clients. I would highly recommend her for any travel arraignments.

Evie is an excellent source with all your travel needs. She has been helping me recently with a…read moreDisney Cruise and a vacation for my family from Walnut Creek. The times have not worked out since I keep choosing very busy times, but Evie has given excellent recommendations and I will keep going back to her. Very helpful and experienced. Thanks.

Evie has over 30 years experience - and it shows! We used Evie for our honeymoon to St. Lucia and…read moregot an AMAZING rate (flight, hotel) at the amazing Jade Mountain (in room pool and featured on the recent Bachelor TV program). That aside, she is constantly in the Caribbean, Mexico, or Hawaii and has likely stayed or toured any hotel or cruise ship you might consider. She knows the islands so well and can tailor your vacation to your price and your style. We've recently used Evie also for family vacation with our little baby. Before Evie I never realized that travel agents are free, and I always thought I could scour the internet and find the best deals. Not necessarily so as Evie has access to various wholesalers that only certified travel agents do. Can't recommend her services and expertise enough! She's local in Walnut Creek but can service anyone anywhere!