DISGUSTING HOTEL and AREA! Hotel Santo Tomas is NOT a 3-star…read morehotel by any stretch of the imagination, it is 1.5 stars AT BEST. It is located in a shanty and very dangerous part of town. Because of that, the hotel's main entrance is heavily gated with thick metal bars all the way to the roof and looks like a jail. This of course is not shown in any of its advertising photos. I have NEVER seen nor heard of a 3-star hotel (or any hotel) with metal bars in its entrance The room we stayed in, although an upgrade from economy rooms, was also unacceptable: Deeply scratched walls, dirty worn out carpets, dust everywhere, broken inside door-latch, totally broken door handle that fell off, huge stains on its curtains and chair, and fleas! This was the only room in the hotel with air-conditioning, although the hotel is located in the Tropics. Its manager Marcos is not a person to be trusted. UNDER NO CIRCUMSTANCES should anyone stay in that area and especially in this "hotel" Santo Tomas. I had to get my money back from the credit card for the booking because Marcos did not allow us to stay after I had complained about the hotel even though we had already paid for the room. I want to write much more sharp words and in great detail about this "hotel", but unfortunately the Search Engine does not allow me.

I am so amazed with the service that this couple has provided me and my friends/co workers…read morethroughout our cruise trip last year in Ensenada CA. Lori and Milan were super professional, organized, and easy to work with. They made sure that our trip was stress-free. From booking to the last minute of our trip, they made it super easy for us, no hassle! Lori was very accommodating. She will go find fun stuff for us to do (like excursions) without breaking our budgets. They updated us even before and after we arrived in Mexico, Lori was attentive and checked on us several times to make sure everything was to our liking and was willing to do whatever to make sure we had an amazing trip. This was my very first cruise trip. I could say I had a blast and I am glad that I found Lori and Milan as my agents. They will make the impossible possible without breaking your budget. I'm looking forward to booking my adventure with them again. I gave this agency 5 STARS ***** because they made my cruise travel UNFORGETTABLE!!! I recommend Lori and Milan 100% you will love them. They will treat you like a Family. Awesome job

I am writing to express our sincere appreciation for the exceptional service provided by Michael…read moreMcKay. His dedication and responsiveness truly went above and beyond our expectations. He was very patient with our group of 11 trying to decide what cruise line we should pick. Michael answered all of our questions in a quick and timely manner, ensuring that we were always informed and confident in our decisions. What truly stood out was his commitment to customer satisfaction--he even took the time to call us over the weekend, outside of regular working hours, to let us know that an upgrade we were interested in had become available and to ask if we would like to proceed. This level of attentiveness and care is rare and highly commendable. He is the best travel agent we have ever had and we want to thank him for his outstanding service.

Michael McKay has been our agent for many years. He always goes above and beyond to ensure our…read morefamily has the best time on our trips. Over the past decade he's seamlessly coordinated multiple large group trips, helped my husband and I plan a few romantic anniversary trips, and most importantly took care of every little detail when it came to canceling and rebooking those crazy pandemic trips! While the other cruisers were getting no were on the phones and complained of 4 hour hold times only to be told to call back, all I had to do was text Michael and he'd sort it all out! He's never too busy or not available to make you, his priority. We will be working with Michael for years to come. I've said it before, but I can't say it enough, thanks for being THE BEST!

Jen curated a fantastic 18 day trip around Italy for my husband and me. It was well thought out and…read moreJen's expertise relieved any travel jitters we had. Jen was easy to work with and she made our trip an absolute dream. We'd use her again and highly recommend her.

After having Jen arrange several trips for us, it's high time for me to give her a shout out. Jen…read moreis a travel agent who is knowledgable, resourceful and who always goes above and beyond to find the perfect trip for you. If you give Jen an idea of where you want to go, what you would like to do, and a budget, she does all the work for you and comes back with 3-4 package ideas. She has been able to get us some incredible "insider" deals/upgrades which is one of the reasons we always use a travel agent. She is incredibly knowledgeable about cruises, including the pros and cons of most of the cruise lines. After your trip is planned, Jen is your advocate. She constantly monitors for potential price changes, reminds you when payments are due, and is there for you if you have any issues while traveling. She can also find you the perfect tours, museum tickets, sports tickets or excursions that will make your trip truly incredible.

A+ Service! Krystal was able to get us the best price possible that included all the amenities we…read morewere looking for. We can't thank her enough for going above and beyond! Thank you for making our vacation a perfect one!

I booked my flight tickets with them and everything went smooth! I would definitely recommendread more

My gurl is the best n tha bizzzzzzz!!!!! Wonderful and awesome agent. Working for your every need…read moreand expectations!!!

From the owner: I am certified with One Love as a Jamaican Specialist to better innerstand where in Jamaica to send…read moreclients based on needs and vibes! To ensure my clients who are looking for cruises are covered, I have became a member of CLIA and enrolled in various cruise lines academy trainings to become a specialist. I am a Virgin Voyage specialist accomplishing Gold, their highest tier accomplishable in their Seacademy. I am also certified with Disney Cruise, Aulani Resort, Star Wars: Galactic Starcruiser, Disneyland and Disneyworld!!

I called this company (lady) today for the first time. My fiancé and I have never traveled out of…read morethe US before nor used a travel agency or agent. So as you can imagine I had a lot of questions. This woman made me feel like I was asking way too many questions or should know the answers to all of my questions. I felt really weird on the phone with her. It was not a pleasant friendly experience. I hung up and decided that I'll use someone else who sounds eager to help over the phone.

Sheila really knows her stuff. I have known Sheila for the last year and she loves to travel and…read moremake sure that she spoils her clients. I would highly recommend her for any travel arraignments.

Evie is an excellent source with all your travel needs. She has been helping me recently with a…read moreDisney Cruise and a vacation for my family from Walnut Creek. The times have not worked out since I keep choosing very busy times, but Evie has given excellent recommendations and I will keep going back to her. Very helpful and experienced. Thanks.

Evie has over 30 years experience - and it shows! We used Evie for our honeymoon to St. Lucia and…read moregot an AMAZING rate (flight, hotel) at the amazing Jade Mountain (in room pool and featured on the recent Bachelor TV program). That aside, she is constantly in the Caribbean, Mexico, or Hawaii and has likely stayed or toured any hotel or cruise ship you might consider. She knows the islands so well and can tailor your vacation to your price and your style. We've recently used Evie also for family vacation with our little baby. Before Evie I never realized that travel agents are free, and I always thought I could scour the internet and find the best deals. Not necessarily so as Evie has access to various wholesalers that only certified travel agents do. Can't recommend her services and expertise enough! She's local in Walnut Creek but can service anyone anywhere!