I also had service done back in early 25 and it was hard to get your calls answered. I service…read moreissue that they were not able to figure out but I don't blame them because they were working directly with Audi corporate. MAG is now Audi Dublin a new ownership so I'm trying again. The sales department is great traded in my a4-allroad and got the Q8 what a great ride thanks Mike Matos (sales person) for the second Audi you sold me

Took my car in mid-August to get a routine service check in preparation for a trip. Didn't think…read moremuch of it while I was waiting, hoping to get oil changed, engine checked out, basic stuff. Turns out my engine has a small oil leak that was detected by a service member. Told that it would be handled as part of the service. Was also asked if I wanted to replace my brakes, but seeing as the price was in the thousands(!) of dollars, I declined. So I go to check out and see a bill for hundred of dollars (don't want to get into specific amounts here). Tough pill to swallow, but for fixing an oil leak, it's justifiable. Two days later, I get a warning light about my oil being below minimum level. This was strange since I had just had the oil change done and the oil leak fixed. I tolerated it for the trip but when I got back home, I wanted to get it looked at. I bring my car back to Audi Dublin as a follow-up and am told that the oil leak was not fixed in the previous service. It would cost an extra thousand dollars and more. Keep in mind: this now meant I paid multiple hundreds of dollars for a service check and an iffy oil change. Took my car to another service provider and got a routine oil change. As part of that oil change, I was given a report saying that my oil level pre-change was indeed below minimum levels. And for context, this other provider charged under $70 for an oil change. Audi Dublin charged in the hundreds for an oil change that wasn't even performed (or if it was, done incredibly poorly). Obviously, I made a formal complaint with Audi customer service for a reimbursement. Not only was I not contacted by the Audi Dublin service provider after leaving multiple voicemails, all I was told by the customer rep was "service was done, no reimbursement". Service was indeed NOT done, but here we are. I am now out hundreds with a car in a condition that would've been the same had I avoided Audi Dublin to begin with. Do not come here if you want efficiency, quality, or good service. If you have the world's largest disposable income, go for it. In capitalism, you exchange money for goods and service. In this case, I gave money and received no service, in fact the poorest service. I hope Audi Dublin makes it right by me by giving me my money back. But for now, they can enjoy this poor review and a complaint filed with the Attorney General of Ohio.

Jason & his guys are Awesome!! A+ %. Took my Ford PIU (Explorer) there for a rear wheel bearing &…read morehub replacement. Super fast work & Easy to schedule a time to drop it off. Also was able to get a quote for another problem that will be addressed soon. No need to go looking for a 2nd opinion or a 2nd quote. Jason is a Highly Experienced Ford Mechanic & way better pricing & service than any dealership I've been too. Also they do have a business line that they will text you from during business hours which they check & respond to in a reasonable amount of time, which I like so Im not missing their call, & I'm not interrupting them during repairs & them having to stop & answer the phone right away. Definitely will be back & will refer anyone to him. Thank You!

DON'T GO HERE! I found a handful of screws rolling around…read moreunder the hood when I got home. Who knows how many fell out. What's that tell you about their quality of workmanship?

I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

I dealt with Crash Champions on Wrst Broad St in Columbus ohio on the hilltop. 2 years after the…read morewreck and I find out because of terrible work the car has to be totaled! I contacted them so many times yet did the do anything? NOPE! BEWARE!

Ended not getting my car serviced here as I ended up buying a new one instead. However their…read moreresponsiveness, the wellness to accommodate my schedule, and the general concern for my personal well being first and foremost over the car was much appreciated. While I hope to not ever have to use them, I would if it became necessary. Their quote and their thoroughness was reasonable and straightforward.

SUPER NICE and professional :) I went to the Hilliard OH location with Tyler. Got an oil change &…read moremaintenance check. I was late but they were so friendly (which is always nice when it's 8am on a Monday) and cheerful when I called & when I arrived. Had a Groupon--I didn't realize my car doesn't work with the type of oil it was for (they also fully explained why, and they are correct, I just never thought about it before)--but they still took it & adjusted it & even gave me a little discount on top, because my car uses a smaller amount of oil. ALSO gave me a few helpful tips and just all-around great service, which makes me feel confident in their quality. I'll definitely be a repeat customer for other services as well. Also got it scheduled almost immediately after submitting a query on the website!

Wonderful customer service & fair pricing! Tony was extremely helpful and kind. We talked about…read morewhat was done and they didn't upcharge me for a package I didn't need. I was able to walk to Aldi's as they were working on my car. There are plenty of shops and eateries to in close walking distance if you don't want to wait in the lobby.