I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

Asked them to fix my "engine light" and check my AC. Charged me 375+ dollars and my check-engine…read morelight was back on in 24 hours, my AC stopped working 30 days later, was made to feel foolish for asking to bring it back in. ZB is practically family but my dad stopped going, both my kids stopped going, and I'll never go back. Ask him to come take a polygraph test with me! I don't think he will.

The team at sigmaTec is always honest and friendly. We've had our 2015 Equinox serviced many times…read moreand have always had a positive experience. The work is high quality and their time estimates are spot on. We know that the work has been done well and when our vehicle will be ready. We won't take our car anywhere else.

Our student son drove to campus and the power steering went out while driving into the parking lot…read more I searched online and spoke (from home, two hours away) with what I believed to be the best car mechanic candidates. Mike's was the clear standout! Mike's was very: responsive, accommodating, thorough, and competitively priced! Our son's exact comment: "Got the car, it sounds and drives great". I very highly recommend Mike's and I will share this experience with the campus FB parents group. My son will also tell his friends. Thank you!!!

Rude and unprofessional female answered the phone. No name was given. Called to get an estimate for…read moremy BMW and was told labor was $154/hour. The associate couldn't answer any of my questions so I asked to speak to someone who had more information. I was asked if I would like them to call me back and the associate slammed the phone down instead of transferring me. This was done on another occasion as well.

Believe all the bad reviews.!! As a real customer who took…read moremy car in TWICE, once with the original issue, and again to fix the damage they caused to my fuel injectors with their "walnut cleaning" Neither time did my original issue get fixed and they even tried to say it was my exhaust pipe rattling. Turns out if they had just replaced my damn Camshaft position actuator the problem would've went away! But no, they had me spend 2 grand OUT OF POCKET the first time, didn't fix my issue, instead I had a new one, and another 2787 OUT OF POCKET yet again to fix the issue THEY CAUSED!! And lied to my face as well as lost my ENGINE COVER! These people are ripping you off! DO NOT TRUST WHAT THEY SAY TO YOU THEY ARE LIARS and I have paperwork to prove it! ALL NEW FUEL INJECTORS, SPARK PLUGS, Intake Manifold Gasket and still the same issue.

Didn't fix issue and was promised. Engine light didn't go off after $2300. I would not recommend…read morethis place.

Always trustworthy and quality work. Highly recommend No…read moreappointment, first come first serve so get there when they open!

Rip offs. said an oil change was 40 dollars with 15 for oil filter and just that came out being…read moreover 200. charged 50 just for oil maintenance and a 129 labor fee. Also 60 for the oil. Also needed antifreeze and they charged 80 just for that and 129 labor fee. Highway robber.

After our mechanic of nearly 20 years closed shop in 2023, I've been searching for a new place…read more It's so hard to find old school shops these days - where, like Cheers, they know your name, are honest and upfront, answer your questions w/out being patronizing, and are both knowledgeable and kind. Well folks, look no further, this neighborhood shop has it all! Had a rare issue w/a Honda and dropped a few hundred dollars at two other shops for a diagnosis that no one could figure out. Called these folks who got me in fast and found the problem in half the time for 1/3 of the cost. The owners called me, gave me expert information, options, and factual honesty! They also saved me at least $5k so they're clearly the new family mechanic shop! Seriously ya'll, they don't make mechanics like this anymore and when they do, they're rare. Superb service, phenomenal mechanics, helpful, honest, very fair pricing, and just amazing people all around. Cheers!

Excellent customer service, friendly staff, transparent service and communication, and great value…read moreon work. 100% recommend and will bring my car back here.

Crown Jeep Dublin made the entire car-buying process incredibly easy and efficient. They sourced…read morethe exact vehicle I was looking for, got it to their dealership, and had all of my paperwork ready before I even arrived. I was in and out in under 30 minutes, which is almost unheard of when buying a car. Huge thanks to James and Jason for the outstanding service--highly recommend!

Outstanding customer service! During a cross country trip from Montana to North Carolina my vehicle…read moresuffered a monumental mechanical failure. Ty Ramsey swiftly evaluated the issue and initiated an action plan. Mr. Ramsey's high level of professional expertise was incredible. I was informed of the inventory status of the required parts, and I was provided a timeline for the skilled technician to complete the repairs. It was truly a flawless operation! As a retired military officer I have traveled extensively across our beautiful country. Ty Ramsey and Crown Jeep-Dodge-Ram is by far the best that I have seen! Superior customer service! In these days where businesses are shifting to virtual chats along with interactions with apps, it is such a comfortable relief that Crown has highly knowledgeable employees like Ty Ramsey to keep that personal interaction in place and it is so greatly appreciated! Thank you Ty for getting me back on the road ahead of schedule Bravo Zulu!

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.