Overall: Complex move involving seniors with health issues. Required kindness, patience, special…read morelogistics and two pickup sites. Fresh Start The Moving Crew proved prompt, polite, strong and capable; they are reliable movers who provided very good service.
Details: Before the move, Fresh Start's staff Jean and Holly went over every detail with us. James came to the house to help us with inventory and later returned with Dennis to wrap special artwork--they were careful and professional. Our team over the two-day move consisted of Korey, Bryan, Wayne, Jay & Ryan, all of whom are hard workers, skilled professionals and nice people.
The Fresh Start team members functioned well together. They made a chain to get boxes out of storage and it went really fast. They communicated well with each other and with our family, and repeatedly checked in to see if they could be of help to each other. They paused their work, briefly, to answer all our questions, so we didn't feel we were being pests when we went over details with them.
Ryan took the broom out of my hand to finish sweeping up; he also set up a new bed for us after dismantling and moving the main bed to the truck. Wayne and Bryan moved loads of stuff steadily and capably, and Wayne also packed the china and small items carefully--nothing broke; Jay had the challenging task of packing a room in which only some of the items were being moved--he was careful to check in with us as he went along to ensure he packed the right things; he also packed the wardrobe box and it came through well. Bryan lent a hand with everything that needed doing, including moving boxes aside to lay rugs and making small adjustments to furniture placement, area rugs etc., that sometimes took a few minutes to get right. Korey did this patiently, as well, and kept the move on track by managing the flow of packing, loading and unloading.
I was pleased the crew was willing to collaborate with me on some shelving we had planned--Korey had good ideas about the placement; Korey, Brian and Wayne were concerned about the shelving's stability so did a quick redesign. Overall they made it work and look great.
The only damage we sustained was one coffee table leg. Korey arranged to have it fixed at no cost to us. Two additional bits of damage that were done by a prior mover were pointed out to us, with advice on how to repair.
The only surprise was that some bureaus and a sideboard were packed & loaded with the drawer contents still in them, rather than being boxed separately as we had requested. Amazingly, we didn't incur any damage and in the end, "unpacking" was easier, but clothes and items were jumbled in two bureaus and a sideboard.
The Fresh Start team members were polite and considerate, and did the job well. The manager of the destination facility, who has worked with many movers, named them "The Dream Team." The move came in under bid, met our schedule and was completed with time to spare at the destination, which won us points with the facility manager. We highly recommend Fresh Start - The Moving Crew to anyone who needs special care, has a complicated move, or just wants reliable professionals.