Crystal is AMAZING! As a lender, I always need a fast and reliable insurance agent. Her prices…read moreusually beat competitors as well!

Extremely professional, quick with communication, and best of all: gave me the best quote for…read morehomeowner insurance out of like 8 different companies. Definitely recommend Crystal! :)

Unfortunately Jim was not very responsive so I ended up going with another agent after waiting for…read morea response. Wish I would have gotten the same positive experience as others.

I spoke with Scott this morning regarding Health Insurance. He was AMAZING AND KNOWLEDGEABLE! I…read morevery much appreciate him!

I was in the market shopping for home insurance and came across Anne due to her glowing reviews…read moreonline. She was extremely responsive and drew up the necessary paperwork within the same afternoon. Her attention to detail, professionalism, and honesty (especially in the insurance industry) provided a wonderful customer service experience. Like many others have stated, I would definitely recommend Anne to anyone in the area needing any kind of home/auto insurance.

She is very personable and was able to help my son with insurance with the fair plan and a wrap…read morearound police.

My family and I have been with Lucas insurance for over 30 years! They are an amazing company and…read morealways provide a personal touch! We have been in some very tough situations and they've always been there for us like family! I would highly recommend Lucas insurance! They are professional, very well priced, and provide excellent service!!!!

My daughter is a first time driver trying to get quotes for auto insurance. She was extremely…read moreconfused as to why the person she spoke to, Mindy, was so rude and hung up on her. After speaking with us, her parents, I then tried to call the company back. Mindy answered the phone again, stated that she is in fact the one that spoke to my daughter. She refused to let me speak to anyone else, stated that she is the manager. She was extremely rude to me and even hung up on me. That is really unfortunate. I would never do business, nor refer anyone to do business, with this company. I'd give less stars if I could.

Nathalia is an excellent broker, she gave me a clear explanation of all the products I took with…read moreher. She is very friendly and professional with her business. We recommend it 100%

Nathalia is extremely rude along with her staff who have interacted with me. Multiple emails, help…read moreoffered, and requests to update my information, only to be treated with passive aggressive replies. Even when bringing this issue up, I was ignored and she was very defensive and still never cared to address the issue at hand. They don't care about their clients and really just want to gain clients without doing any work once clients have signed up with Allstate. Such a shame.

The worst insurance agency! I had a cancellation issued on my policy due to more info needed and…read morewas never notified by the agency only from Mercury directly. I quickly provided the information requested and thought all was well. Come renewal my homeowners policy which was to be mortgagee billed was not set up that way due to laziness, in my opinion. I have since rewritten my policies with another agency and am more than happy.

Not the best and not the worst. I had let my policy lapse while I was out of the country and I…read morechecked their hours online and went in Saturday morning, only to find they had changed their hours and now only took appointments on Saturday. Well, I can't drive around without insurance and they aren't there on Sundays either, so I went ahead and looked around at a few other places online. Good thing I did! Two of the other three companies I looked at quoted me about the same price, but then I found the third and they charged HALF as much!!! I was so surprised! Not only that, but they allowed me to signup and pay online right then. Done deal! Can't get that with this company unfortunately. Hey, I can understand not being around on the weekends, because these days most people can get things done online. The problem with this place is they don't offer the help online and they aren't in the office either, which obviously just pushes my money into someone else's pocket. Good for me though!

Ok, I'm a little upset right now and I'll try to be as polite as possible…read more In March this year, I added a car to my insurance. I was in Valencia and decided to stop by this office as it was convenient at the time. I was quoted a dollar amount for the card I added, then received the statement and it was higher. I thought "No big deal". I'll call to check why it's higher. I called this office to speak to the rep that helped me that day and the voice mail said he was out of the office a couple of days and to speak to another gentleman. So I called and this guy said "yeah John Doe" hahaha will be back next week. Ok, I called the following week and his voice mail was still the same "I'll be back Tuesday", I was like "shouldn't he be back?" I called and left messages on both extensions and still no response. As I was writing this review I received the call back. I just don't understand why I had to wait so long. I figured another office would be able to help me so I called an office in Reseda and the automated system went retarded on me, I figured "let me call the location on Chatsworth and guess what? The retarded automated system is everyone. After I received the call back my issue was resolved, but in the modern world, why would anyone have to wait two weeks to get something resolved? I'm just saying.

The worse road dude service. I've been waiting over 3 hours for help. First driver cancelled for no…read morereason and I was not notified. This is not the first time I've waited this long. They have a monopoly I wish I could find another roadside service company . Ruined my late afternoon and evening

Professional, courteous, and extremely helpful throughout the whole process!…read moreFrom the quotes, all the way to the time that our coverage began. Kianna and the entire Team took care of everything quickly, and explained all of our options thoroughly. I highly recommend the Rodriguez State Farm office, if you are shopping around for coverage here in the Valencia / Santa Clarita area. They are amazing! Can't thank them enough!

Cindy is was very helpful, attentive to my concerns and needs…read more She put time, effort and knowledge into finding the appropriate policies for my relatives and myself.Thank you