OUTSTANDING service department ! one of the best experiences I have had at a service department. Amazing, Genuine staff. Who actually went above and beyond to take care of my needs. Many thanks to: Sam Asmar ( service director) Melissa Tiso (service manager) Natalie Cobos (service consultant) read more

I found a 2015 Nissan Frontier Pro 4x here that I liked. I had been looking for months for this type of vehicle. The cost being $17999. The dealership would not negotiate the price. There was also a $999 conveyance fee attached that the website listed as negotiable. This fee was for loan paperwork, tax collection and disbursement, registration, payment, etc. My sale was a cash deal. No loan, tax collection, registration etc. They would not negotiate the $999 fee. I intended to give this vehicle as a 30th birthday present to my son living in Utah and drive the vehicle out late Sept. I asked if a temp plate could be extended to 60 days from 30 as to the time involved. They could not issue a 60 day plate but pledged to fedex an additional 30 day plate if time was running out and vehicle not registered in Utah yet. I placed a deposit with intent to buy and set a time to go from Maine to Danbury to get the vehicle. The vehicle was in excellent condition for the year. No complaints there at all. They represented the condition of the vehicle very accurately. However they reneged on the promise of a second plate, the finance fellow did the paperwork wrong and had to redo it, they charged an extra $35 for the paper plate even after the $999 fee. We were at the dealership 3 1/2 hours to get the paperwork done. The really annoying thing we found later was that the locking lug nuts on the wheels did not include a key in the vehicle! I would have been in real trouble if I had a flat at night in the rain going 5 hours back to Maine. In contacting the dealership they expressed no responsibility or reason for not letting me know there was no lug key although this was a lease vehicle they had maintained from the start and offered to order me a key for and additional $85. When I complained they said if I brought the vehicle back (10 hrs drive round trip away) they would take measurements and see what they could do. So I would say the vehicle itself was great but the service could use some work. read more

Inquired online this AM regarding advertised Volvo xc 60. Jen from the dealership responded the vehicle was available. Called her and set up appointment for around 2 this afternoon pending traffic on the hour ride up. She indicated car would be waiting out front and ready to go. Got to the dealer and no car in sight. Salesperson at door said she would help me, but did not indicate she knew I had an appointment. Gave license and keys as I was looking to trade current vehicle. She went out to get VIN on my car and get Volvo ready. Came back 10 minutes later and said vehicle was sold yesterday. Maybe I'd like to see another vehicle. Grabed keys and stormed out angry that I wasted my time and gas. She followed me out into the parking lot trying to get me to look at other vehicles. Told her I would not deal with an incompetent dealership. Was I set up for a bait and switch??? read more

Kel was a pleasure to work with leasing our third vehicle from Danbury Nissan/ Infiniti. He was highly attentive to our needs, committed to detail and provided exceptional customer service. We recommend him and the dealership without hesitation. - Eric read more

no no no! Erby and Oli assured me all worked as it should when I bought the car. I paid cash and had the car shipped. When the car arrived, no ac, syereo and the rear suspension spring flew off the rusted out spring cup. Called and text Erby, no response. Bought the vehicle in February. Just received the title and registration last week. The title company they use likes to make their own rules for title distribution. If you have this issue call the New York office. Left with a rust bucket that meeds thousands of dollars in work to fix what they assured me worked, this Nissan/I finiti dealership is not trustworthy. Several other dealerships within an hours drive. Smiles and courtesy doesn't equate to honesty and ethics. read more

!! Please read this before considering your business with this dealership !! To the good people of Danbury, CT and whoever considering to give business to this dealership!! I wish I could give less than one star! but READ to understand why it's worth reading. I love Nissan I've had many Nissans before and decided to trade in my old Nissan to a 2025 Nissan Rouge! Got the new vehicle traded in the old one that was around Mid May 2025 was ok with the payment and things I tried to take the plates from the old vehicle but they informed me that it's a free service and they will take care of the cancellation of the old plates I was pleased with the free service! So far everything is good... 3 months later I received tons of violations left and right, speeding tickets , Tolls , ..etc that is under my old vehicle's plates that is SUPPOSEDLY WAS CANCELED 2 MONTHS AGO!! Someone is using my old plates on his/her cars! I was on vacation had to cut my vacation and return early straight to the dealership confronted them with all the tickets and the respond was: " So sorry the lady in charge of canceling license plates forgot to cancel it and the old vehicle sold to an Auction with the license plates in it" !! BUT don't worry it's something simple and we will take care of the tickets for you. They said just pay and we will reimburse you with a check. I handed them a copy of the tickets and toll invoices and they promised they will take care of it and they canceled the plates on this day of my visit Mid August! Few days later I'm calling to confirm that I'm going to do the payment when they said no don't pay as we filed dispute! ( a heads up would be nice but whatever) Couple weeks after I'm still receiving more tickets, toll and violations I reached out via phone the female manager is never returning calls! I decided to drive there and of course the same few words we will take care of it don't worry it's business experience blah blah blah .,, Couples weeks later nothing still but now I call the dealership and all managers are busy in meeting also no one is returning calls! Now I'm dealing with court hearings, paperwork to and from court , etc and nothing from the dealership what so ever! I can't describe the amount of disappointment I feel about how reckless this dealership is. And who knows it could be one of them who has been using my plates I wouldn't be surprised! If you don't want to regret your purchase plus saving some money and headache don't go there! They are even refusing to give me the Auction they sent my old vehicle to so I can try to track the current owner of the vehicle and take an action which is another reason why I think it's an internal issue and someone from the staff has been using my plates. PS. I know names of all people I dealt with there but no reason to mention names I doubt the owner of the dealership is aware of what's happening there. THIS IS ONLY A WARNING TO WHO EVER IS CONSIDERING DOING BUSINESS WITH THIS DEALERSHIP. read more

Serviced my wife's car and they were amazing. Very thorough and very knowledgeable with the work performed. Very nice

The good: The place is clean and everybody is super friendly. The bad: At the time of purchase, they overcharged me for DMV registration and fees. Six months later, after multiple calls and messages, still no reimbursement. They do not deny that they owe it to me, just not paying. A different pretext every time I call. Also, was not provided with all the paperwork on delivery. Had to nudge them to get the full package. read more

Horrible experience. Was lied to and told wrong information. I went in to trade my lease, the finance Person told me I would not owe anything on my old lease, that it would be a clean trade. After a few weeks I got a bill in the mail owing $4,100 For over milage on my old car. I knew I had that but he told me I wouldn't owe anything. If I knew this i would have never traded it in if that was the case. I am a single mother, and on a strict budget which I let them know from the beginning multiple times. They took full advantage of me, knowing I am single woman. And when I called to talk to him they wouldn't do anything, he also wouldn't let me talk to the manager or owner stating, they will just redirect me back to him. I would be very careful and Ask questions if you go there. He wasn't thoroughal at all when I was there but when I called to speak to him about the bill he was explaining things much differently and he had no remorse and seemed pretty proud of what he did. read more

I was driving from Vermont to Delaware when my system alert light came on. I have an EV (Ariya) and it would not charge. Went to this dealer without an appt. They took me right in. It took about 15 minutes to repair. I was so relieved! Shout out to Mike and Victor. They deserve a raise!!! Highly recommended! Thanks guys. read more

Great courteous people to work with. Shout out to Aras Sara and Reem for all their effort to make the sale smooth! Thank you!

BUYER BEWARE If you're thinking about purchasing a car from Bruce Bennett Nissan of Danbury, DON'T. This dealership represents everything that gives car dealers a bad name. After negotiating a price, I arrived on signing day only to find the price suddenly higher. When I pointed out the agreed-upon number, the Sales Manager had no issue lying straight to my face, completely disregarding our previous agreement. This dealership preys on people who trust their word and don't check every last detail. If you don't catch their shady tactics, you'll end up paying more than you bargained for. And when I brought the issue to the owner, instead of making it right, he was dismissive, rude, and told me to take my business elsewhere. The staff might be friendly, but the second you deal with management, good luck--they will try to scam you at every turn. I highly recommend avoiding this dealership. There are far better places to buy a car where honesty and integrity actually matter. Save yourself the frustration--shop elsewhere. read more

The worst customer service in the state! Avoid this dishonest and unreputable dealership, whose staff lied to me on multiple occasions and wasted my time. They even pretended to be the Sales Manager and lied when I called to complain about my terrible customer experience. read more

Treated by saleswoman as if I was a distraction to her. Told her I needed to have a car before Feb.14. She replied, "when you're actually ready we can talk then. For now the price is on the sticker and you should be able to figure the rest on your own: tax, license, registration... ." She offered little information on the vehicle like offers, interest rates ... Well what a sweetheart. Not even a "thank you" for coming in. I was quickly dismissed. Hence I just bought a car from her neighboring dealer. Uppity, arrogant, and most importantly poor judgement as a salesperson. This review seems to support the other reviews of this dealership. But my dealings were only w her. read more

I get three contacts from Nissan to trade-in a vehicle. I schedule an appointment and tried to trade-in a one year old Nissan. They said they would offer $1,500 over KBB trade-in value. The KBB trade-in value is $18,500. Plus $1,500 is $20,000. I offer a mint condition car that is one year old and they offer $10,000. What a corrupt dealership. Never again!! read more

This place should be under investigation for trying to rip people off. I needed the blower motor replaced in my car so I went there to get a quote. They wanted $ 2000 to replace it. I left and went to Meineke car care on Main Street and they gave me a quote of $ 600 so I had it done there. How do you charge more than 3 times what another shop would charge for the same thing? It's outrageous. read more

The most horrible experience anybody could go through the haggleing back-and-forth from sales to finance and the games that they play. I went there with a cosigner because my credit is not great. They assured me and reassured me that everything was good. They told me to take the car after meeting with finance and being at the dealership for over three hours. They told me that everything was good. I signed all the documents. They told me not to register the car yet. And on top of that, I said you sure everything is good. You're not going to call me saying that it didn't get approved. Finance manager told me "it never happens before everything looks good. I'm just about 100% sure"This was on a Saturday but they gave me dealer plates and told me to take the Sentra home and they kept my car. My old 2016 equinox as a trade-in then they call me on Monday no approval yet Tuesday because it was Thanksgiving they couldn't Wednesday so on and then today I get a call saying that the big boss who owns all the Nissans could not get the approval because of my credit after we already went through the credit terms and I have a cosigner with 800+ credit and it was preapproved so then they tell me to finance the car for 6-7 years That I could get 100% approval after telling me that I got the approval on a lease, but not on a finance and now their back peddling so now I have to bring back the car that I've had for one week what a terrible, awful experience, unethical, unprofessional their scam artist and they use the bait and switch what a horrible, horrible emotional experience and I don't recommend anybody to use this dealership read more

This may have been the best car buying experience of my life. My wife and I got a gently used Audi convertible.Tee, our sales person, was unbelievably helpful and efficient. And honest and genuine. And she instilled confidence at every step of the process. We absolutely love the car. Would definitely buy another car from this dealership. read more

See all

Salespeople don't explain anything about the car. They expect you to not car about any info about the car and when they realize you won't buy the car they completely disregard anything you ask. read more

We want to thank everyone at Bruce Bennett Nissan for helping our daughter purchase her first car. The process took a little while (due issues on our side, not theirs) but Skender and Aras helped every step of way to make sure she ended up with a great vehicle at a great price. They helped us navigate some complicated logistics with patience and good humor. I would 100% recommend Bruce Bennett Nissan to anyone. read more

Literally would never recommend, this is probably the worst place to buy a car from. My sister wanted to buy a car, and she went in to pick it up and ended up waiting almost 3 hours. Like are you serious, the representative Erby was extremely rude. My sister is 18 and this was her first car, not only was he rude. He completely ruined her first car buying experience. You should train your employees better!! read more