Kind staff and great service. Dance shoes are a hard find and I was able to call ahead to ask about some shoes. When I arrived, staff already set the shoes aside for me without my having to ask since I mentioned I would drop by. I was able to pickup a pair of leather dance shoes at a great price and was introduced to a few other options. I recommend this spot and would be back :) read more

Great service, super kind owner. Julia was very helpful. Great selection of dance shoes and leotards. We love a family business!

Service is excellent and the two ladies working were so helpful and very friendly! They also have everything you need for your kids dance classes! read more

I couldn't find the Dance Theatre Shop. Very disappointed. I'll have to try again. I was looking forward to shopping for ballet clothes and slippers read more

I haven't written as many reviews as in years past but I couldn't let this one slip because the Dance Theatre Shop is my new favorite store for dance shoes, attire (including gymnastics leotards), tights, leg warmers, hair supplies, bags, dance stuffies, etc. I am thankful to another mommy in HMB who highly recommended this shop to me. I am also grateful for the excellent customer service that Julia provided both over the phone and in-person (when my daughter and I visited recently). Talk about patience, kindness, and down-to-earth warmness, Julia radiates it all and some! I am very happy with all of our purchases and even when I ordered a size too big, exchanging was a breeze. Love this dance store and the unforgettable customer service! read more

Leotards in literally every color and great service. Dance Theater Shop will become our go-to shop.

Our salsa teacher suggested I shop at this Capezio store, since my rubber-soled street shoes weren't cutting it on the dance floor. I needed to spin, and I was sticking to the floor on my turns. I got really good help at this store. The saleswoman was very patient as I tried on many different pairs of shoes and twirled. She told me what to feel for (it was very different from the last time I'd shopped for dance shoes) and I felt very satisfied with the shoes I bought. When I went back to class, I got lots of compliments from my partners (we switch off) on how much I'd improved. I gave all the credit to my new duds. Now if I only could get my husband to go back to dance class with me... read more

Hands down the best place to buy anything dance related! I've been here for shoes, dance clothes, leggings and leg warmers. You feel like family every time you step in the door and they make sure you leave happy. Julia is so warm and friendly always going above and beyond to make sure they can get you what you need in a timely manner. I only recently realized you can shop online and they will ship to you no matter where you are. I've suggested them to friends who have been just as happy as me. :) Thank you Dance Theatre Shop for your care and consistency! read more

I had a very good experience at the Dance Theater Shop this week. I just needed dance shoes with suede soles. (thats all of the direction I had) The young lady explained things and show me different shoes. I did buy a pair and am happy with them. They also have lovely clothes and dance attire, so I'll be back just to check that all out when I have the time. read more

I relocated and needed a new dance shop to buy ballet supplies. I decided to check this place out. This dance store has everything you need! I was so happy to find this shop and so close to where I live. Service was great, the staff was really helpful and friendly. read more

I love this shop!!! The owner helped me buy what I needed. I had forgotten my debit card so she helped me with the online buying process from the store. She was so helpful and professional! read more

My son is starting tap, I went in to get tap shoes and was a little surprised when she told me they were $80, on sale. I asked her if they had anything cheaper as my son is 10 and growing, not to mention, I'm not sure how long this will last. Her response was pretty snotty, "we only carry real leather tap shoes". I told her that they were cheaper in Menlo Park. She then told me I should try going there then. I left and went to Menlo Park . I understand dance is not a cheap activity but I would hope a store would have choices. Bummed because I would much rather keep my business in San Mateo. read more

I've had varying experiences with Capezio's - sometimes they're really helpful while others it seems like they don't want you to be there. Even my old dance teacher knew that the owner wasn't always the friendliest. However, it's the most comprehensive dance-equipment store in San Mateo so this is where I went. I've purchased multiple pairs of tap shoes here (BLOCHS) and they've lasted a while. I've also picked up various leotards, jazz pants, and tights here. They have most everything basic you need. It's a pretty small store, with stuff stacked high on the walls. Metered street parking available outside, or there's a garage down the block. read more

On my tour of the Bay in search of salsa shoes, I stopped in the CDTS. Parking is metered and easy. This place has a feeling of being in someone's large walk-in closet. Not in a bad way but everything is packed in: round racks, sloped racks, shelves, and the "shoe department" is smack dab in the middle. Their selection of ballroom shoes is minimal but what they have are of fine quality and pretty: Stephanie, obviously Capezio, and a few others brands. The shopgirls were young which paralleled their customer service skills. I walked in and one girl asked if I needed anything, then the second girl came up to me and asked the same thing...? I suppose that they were just trying to be helpful. I would come back here again since it's conveniently located on my way home from work. 2.5 stars for the small yet nice shoe selection. read more

I just dropped by to find some shoes for salsa. The two ladies there were really nice and helpful.

I would give it zero star if I could. Lisa acted rudely and arrogantly as if we were beginner and knew nothing about the dance wear/shoes. Appointments were required to be fitted for shoes and she was expecting the customers to accomodate her personal convenience for the appointments. Little explanation was given to us as to why she recommended the particular line of product. She did not answer our questions most of the time. And she was constantly boasting about how experienced she was about the shoe fitting business and make sure that she belittles others at the same time. The other saleswoman was of little help as Lisa. I give it 3 thumbs down for the service they provide. Update: Since my review a year ago, I found that my post had been filtered by Yelp. I stand by my original review. I was treated horribly by this business and it deserved the one star it got. In fact I registered at Yelp at that time just so I can vent my displeasure. If this post see the light of day again, I hope it will give fair warning to other potential customers. read more

Great local store for all dance supplies. I've bought jazz and ballet shoes, and knee pads. The staff is very helpful in deciding fit and style, and also order stuff if its not in stock read more

Did you ballet dance as a kid and get your stuff from an indi store, not a mall? Wear pink leotards? (Yes this is a unisex review; I'm not judging you guys.) Well, this Capezio store is seriously old school, like from the 1940s. Remember those little hutches with the packages of tights and racks with gymnastics and leotards? Anyway if you like supporting local businesses and taking a trip back to the past, visit this store. And if you have no idea what I'm talking about, visit this store if like old movies. FYI there were older people working there which I'm mentioning b/c of the review complaining about the youngsters! :) read more

Being new to buying ballerina shoes and tap dancing shoes, i got recommended to Capezio from a friend. Irene was very attentive and patient. Definitely will be going back to buy different size shoes when needed. read more

Looks like other people have had hit or miss service here, but that is not my experience. My wife and I have always had wonderful service here at Capezio shopping for ballet supplies for my daughter. They always have good advice and are very helpful. The place is small but clean, and is packed with pretty much any basic need you could want for dance. Recommended. This is the first place we go to for our dance supplies. read more

I've walked in here a couple of times and always got what I needed - including great service. They also have a nice sale rack outside. Will keep stopping by and supporting this neighborhood small business. read more

We have bought dance shoes here for 6 years - they are experts at fitting and have only ever been courteous and helpful.

The woman who said she was the daughter of the owner was extremely rude and not willing to help. I was told by some at Peninsula ballet theater they were gonna be helpful at this store. They told me I didn't need an appt. to get a fitting for pointe shoes because her daughter used to work at that store and guaranteed me that I didn't need an appt. So I go that morning. The woman proceeds to tell me when there was absolutely no one else there at the store that I needed an appt. and that there would not be an opening until the following week. I tell her that I was told that I would receive helpful service here at which she says sarcastically "Isn't that nice to hear". So I told her I'll go somewhere else. She says "yes, why don't you". Now if her mother was there I would think or hope that she wouldn't treat a customer in such a rude and immature manner. I went back to Peninsula ballet theater and they told me they didn't understand why I needed an appt and was sorry I had a bad experience. I decided to go to SF Dancewear and got my first pointe shoes among other things without an appt and such helpful and knowledgeable service. Far better choice when it comes to service and selection. I think it's important to tell who was responsible for such rude service because I really doubt her mother would approve of such behavior. No customer deserves that kind of treatment for any reason. Since some of the previous reviews say that the service was good, perhaps, the owners daughter should not be in sales or get more training in how to deal with customers respectfully. read more

I went to this store to purchase ballet slippers for my daughter. The ONLY reason I am giving this store 2 stars is because they had the slippers there and in my daughter's size. The customer service is awful. When I came back the very next day to exchange the slippers for a half size bigger pair, the MANAGER told me that she would not honor the price I paid the day before because their sale was over. I explained that my toddler is in school so I could not bring her with me. I also told her I was just exchanging for another size. She said I had to pay the difference and next time I should do as she said and bring my child with me. She also said that I can't just walk in on the last day of a sale and expect that the next day they will let me exchange something for the sale price. Finally I told the manager that I would advise my daughter's ballet school that the customer service was poor. At that point the manager said she would honor the price. Subsequently she said that she could not believe I would "slander the business." Too bad this manager has no idea what the definition of slander is. I will never be back at this store. The manager is rude and has no idea how to run a successful business. read more

First time at the shop, I needed adult dance shoes. The employee was very friendly and helpful, explaining the different shoes and sizes. She helped me find the right pair. The price was very affordable, even compared to Amazon prices. read more

Thank goodness there is still a dance store open on the peninsula! I was desperate to buy a pair of regular old canvas ballet slippers before I taught on Wednesday night. I went to Menlo Park & San Carlos just to find both store which had previously been there, were no longer around. I was so HAPPY to find Capezio right where it was "supposed" to be. I do know exactly what I want, been dancing for years & years, so I didn't need much help. Asked the salesgirl about prices which she knew, she found my size right away and informed me that I would receive a teacher discount and back to school discount on my purchase. It's a pretty good deal, under $20 out the door for new shoes. I'll be back soon. read more

WOWZA! Surely a great dance supply store in the beautiful Downtown San Mateo area. Not only was the customer service wonderful, but I absolutely love my new ballet & jazz shoes! The young lady who helped me surely knew that I was new to dance & she did her best in helping me find the perfect pair & showing me how to properly use them. The best part? Whether new or experienced, boy or girl, skinny or plus sized, you are never judged here! I will surely be returning to this wonderful little shop. read more

Probably the best dance shop i've ever been to and although it is small they have an amazing selection. My girlfriend and I both do ballet for fun (i dont like like a ballet dancer being over 200lbs) and they treat you very well and are very helpful for both. Often if one is on a break eating lunch they will still come out and help. So kudos to amazing staff. They also for her have an amazing selection of leotards and we often pick up one just because they are nice and unique. read more

It's a small, cozy store with a wide array of clothing & shoes for dance. I was shopping for a ballet leotard with a tutu for my toddler girl for ballet class. Luckily, they carried a few styles in her petite size! Julia was a young sales lady who helped me & my son pick out something cute for my little daughter. Julia was friendly, helpful, & courteous, especially to my younger son. I love it when businesses have great customer service, especially when it comes to kids. I ended up buying a baby blue leotard with a tutu. It's adorable & I can't wait to see my daughter in it!! read more

I have been here twice now and got different ladies who helped us. Both times were great. They took time with us to make sure we got the right size ballet shoes and were just nice overall. Will for sure be back again when she grows out of this pair! Oh and BTW, basic ballet slippers are cheaper here then at Payless! Correctly fitted +cheaper, why would you get them anyplace else? read more

The proprietress was very helpful in finding new dance shoes. While online shoe sellers have their place, I was really glad I'd gone to a bricks and mortar store as the lady helped me find the right size, which varied based on the heel height. I normally wear a 9.5, but ended up in a 10, which I wouldn't have thought to try. Store is small, but has lots of interesting, sparkly eye candy. read more

Great service. Nice people. Great selection. Sooooo much better than the place in Menlo Park! We'll be shopping here from now on.

i'm reviewing this store only because i see some horrible comments about their customer service.. I have been in there twice recently and was treated politely and promptly both times. They had tap and ballet shoes I needed. Yes, the tap shoes are expensive but they are very high quality. The same shoe can be found on zappos or eBay for a similar price. Given you can try these on and get the right size is worth the extra few dollars in my opinion. The ballet shoes are the same price you would pay for a lower quality ballet shoe at Payless. read more

Great family-owned local business with attentive customer service. My daughter needed her first ballet shoes, so we stopped by to get her fitted. The sales representative (who happened to be the store manager) was very pleasant and attentive, with knowledge of her merchandize and proper fitting. When my kid was looking at tee-shirts, the store manager asked, if the studio she attends has the strict dress code policy. That is what I like: no up-selling, no push to buy, but expertise and sound advise. Left the store with a purchase and a happy kid. :) Wish I had asked the name of the lady who helped us. read more

The saleslady here was extremely unhelpful. I visited on a weekday morning, with my 3 year old daughter, as she needed a leotard for dance class. Nobody else was in the store when we arrived, but the saleslady was on the phone on a personal call. We stood there for more than 5 minutes, waiting for her to finish so we could get some help. Then as soon as she got off the phone, someone else entered the store (a neighboring merchant, bringing misdelivered mail), and then they ended up chatting for 5+ minutes. The whole time, we were standing there, waiting for help. Finally, we just left, as we weren't getting any service at this store. Not sure if this was a salelady or an owner, but they didn't seem to care whether we shopped there or not. read more

Would have given 0 stars if I could. Walked in to get my daughter dance shoes made contact with the sales lady who was helping someone else. Stood and waited for about 5-10 minutes when another customer walked in. The same sales lady called a second employee to help and instead of directing her to help us she directed her to help the customer who just walked in. I waited for another 5 minutes or so and when I still wasn't helped we decided to leave and explained to the lady why. Her response was okay. No apology whatsoever. I won't ever attempt to buy any dance wear here again. Thanks! read more

I remember coming to Capezio as a child to shop for dance shoes with my mom and falling in love with the place. I totally wanted the cute dance bags, tutus, point shoe decorations, etc. that they have, but my mom only ever bought me shoes or leotards here. Anyhow, the last time I ever needed dance shoes I was about 8 years old. Fast forward about 17 years, and here I am in my mid 20's and I think I've been watching too much Dancing with the Stars, and it looks like a lot of fun. I found a studio in San Jose which offers free salsa lessons and fabulous yelp reviews, and convince my friend to go with me. So being the woman that I am, and liking to be prepared, I hop into Capezio two days before my first salsa lesson looking for appropriate shoes. After being in the shop for about a minute, I was greeted and offered help by a 20-something woman. She was extremely helpful. I explained my situation, and she brought me 7 different pairs of ballroom shoes to try on. She put them on my feet and buckled them, as well as pointing me to a small wooden area to try moving on, that is similar to a dance studio floor. I really liked that she didn't try to push any particular shoe or brand on me, just explaining that my comfort in the shoe fit was the most important factor. Two of the pairs that she showed me were clearance priced, and one of those was the one that I liked best and ended up buying. There was a close second choice, which was regular priced, and when I asked if the more expensive one was better, she had an opportunity to talk me into a more expensive shoe, but instead didn't. I liked that. So many places try to push particular shoes or brands based on commission, etc. I ended up with a cute pair of ballroom sandals that were originally priced at $90 for $64. She also explained that I could return them if I changed my mind or anything, as long as they weren't worn. I am just happy as a clam. I never expected heels to be so comfortable! read more

The shop is an independent dance supply store. The ladies working in the store are great help when I picking out new shoes. They seemed to have a little bit of everything. As far as parking, San Mateo has a parking deck-lot basically almost across the street. So if no street parking is available check out the parking deck-lot. read more

a friend recommended this shop, I have gone twice, and the customer service was absolutely terrible, there was only one girl in the shop, and I was the only customer, and yet she was not willing to help, until I asked her for help. the second time I went in to purchase some items for my daughter. There were three young ladies in the store, it was busy. the girl that helped me was very pleasant, and extremely helpful. when I went up to the register to pay, I asked to purchase a bag. the same girl who was unwilling to help me, actually told me that they were encouraging customers to bring their own bags, then she said "I have a plastic bag you can have." and threw it up on to the counter. I totally understand , encouraging customers to bring bags, but its also pleasant to have some "reusable" bags available for purchase, it's free advertising as well as good customer service. after that interaction, I told my daughter, we will be going elsewhere, even though the store is local, I would rather spend my money where its appreciated. read more

My experience was great! I came in today for a pair of split sole ballet slippers. The customer service was great, she explained the difference between leather and canvas slippers and informed me on the basic wear of the slippers. Since I'm a newbie, it was great to be informed and I appreciated her help. read more