Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

I recently had the pleasure of working with Jim's Country Fireplace for the installation of a new…read morefireplace, and I couldn't be more satisfied with the experience. From the moment I walked in, I was impressed by their knowledgeable and friendly staff. They provided straightforward, no-nonsense information about costs, which made the selection process much easier. When it came time for installation, I was thrilled to see that we got exactly what we wanted at the best price available. Dave and his crew were not only courteous but also incredibly helpful in guiding us to choose the perfect stone and mantel that fit our budget. Their expertise made all the difference in ensuring we made the right choices. The installation itself was impressively efficient, taking just 8 hours to complete the fireplace setup. I appreciated their attention to detail and professionalism throughout the process. The stonework is scheduled to follow in the next couple of weeks, and I am eager to see the final result. Overall, I highly recommend Jim's Country Fireplace for anyone looking to enhance their home with a beautiful fireplace!

In a world of high paced sales and busyness this place is worth the drive huge selection, and one…read moreon one service from the owner every time. They also have more than fireplaces, a beautiful park setting for weddings, koi and pond supplies along with specialty plants you just don't find anywhere else

Family run business that is professional and welcoming. Great experience! Thank you, Abbie! ~from…read moreLois (I'll be back to look at more of your decorative items. Gorgeous displays!)

Similar experience and terrible service to other customers. Technician arrived without required…read morepilot assembly to repair a fireplace that would not light. They were informed that the pilot assembly was required. After 15 minutes of looking at the fireplace, I was charged over $200 to be informed that that a pilot assembly was required - the reason I called them in the first place. They then attempted to charge me almost double the listed cost of the new part in addition to another service fee for installation. Do not use this company. I will be finding another company to do the work as I refuse to support a company that does business like this.

Isaiah did a swell job of cleaning and checking the FP in our new (to us) house. He also explained…read moreproper maintenance. Definitely recommend.

Wish I would have read the other reviews before contacting this company- absolutely horrible…read moreexperience with the service department. Ask them for an estimate and they want to charge you a $500 service fee to provide one!!!!

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

Roger was on time, told me exactly what to expect, and did what he said he would do. What he didn't…read moretell me he would do, but I greatly appreciated, was to give me straightforward advice on how best to handle some repairs, and not to call him again next year. He told me that weekend fire people, like me, don't really need to have their chimneys cleaned every year. Or even every two years. Whenever the next one is, I'll call Roger at Zims.

I called Zim's Chimney to get our wood stove inspected and the chimney pipe cleaned out. We have…read morebeen in our house about a year and hadn't had it looked at yet. The tech arrived early and discussed a couple things with me prior to starting. The cleaning took approximately 45 minutes. After he was done, he went through a list of things he'd found and suggestions. Basically the inspection came down to "don't use this thing again". Unfortunately for us, the pipe coming from the stove was not installed correctly and was too thin, the backing material on the wall to protect against heat wasn't fire proof. The hearth area was too short and the distance of the stove to the walls was too close. He also inspected the chimney which runs through an upstairs bedroom and found that the flashing that surrounded the pipe coming through the floor was not fire proof and the pipe itself, while sufficiently insulated, needed to be enclosed per code (something not mentioned by our home inspector). Basically the entire set up is a fire hazard. We won't be using our wood stove again and luckily know now that the entire thing is a fire waiting to happen. The tech didn't offer to correct these things or suggest additional work he could do. He did the cleaning, gave a professional opinion (even though it was all bad for us) and his rate was reasonable. I'd definitely recommend Zim's and suggest an inspection of any fireplace or wood stove before using.

Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!