Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

My ancient central air conditioner stopped working during the hottest stretch of the summer. They…read morecame and evaluated the unit on the same day that I called them. They were even able to begin the replacement process that day as well. The technicians who performed the replacement were friendly and efficient. Based on the other 2 estimates that I received I believe they were reasonably priced.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

We went through the Landmark/Costco partnership to get our central air conditioning installed…read more When we had our quote done, Frank was amazing and answers so many great questions. He told me that we didn't need a new thermostat, but the installers would know more and would install one if necessary. Our install went great, but a few days later we noticed large pools around the unit and called Tom just to be sure it was normal (new homeowners). He seemed concerned and said it is not normal and he'd look into it right away. I had to call HIM back after waiting almost a week to hear back. His response was, "oh that's perfectly normal." Not sure what changed, but would've been nice to know instead of worrying. Fast forward to the first day we turned on our heat. Every time the heat kicked on, the AC unit also turned on. I'm no expert, but I knew that wasn't normal. So we called and made an appointment for someone to come look at it, because again, they seemed concerned. When they called to confirm my appointment, the lady on the phone said that we didn't need our appointment, we just need to turn our tan off of auto. Well, it kept happening, so I called AGAIN to make a NEW appointment. The guy who came out was very polite. They thought someone who installed made an error in electrical. After searching, he decided it needed a new thermostat. Surprise, they only have one style available and it's $250. Then he tells me I owe an $80 service call fee. I don't expect everything for free. However, no one ever said we were having connection issues with the thermostat at the install, and they thought they made an error in the install, so I was not expecting to have to pay that. If my mechanic thought he made an error on my car; he wouldn't charge me another diagnostic fee. So I called and just explained my thoughts behind this all, and Tom heard me out, but wasn't very helpful. He said he would talk to a manager and get back to me on how to resolve this. I have yet to hear back and it has now been two months. Great field employees but horrible customer service in the office.

Been a Landmark customer for 12 years. One day I smelled gas near their LP tank that sits on our…read morelot. I called and they came out and fixed it, but by then a lot of gas was lost. (The technician they sent was very good.) We had the tank filled to a certain level recently, so it was easy for me to estimate the amount that was lost. But it was a struggle dealing with Craig, the manager. He offered to replace a much lower amount, and said that it was more than fair. I disagreed and told him how I came up with the amount that was lost. Craig wouldn't budge, and refused to let me talk to someone else. This one star review is for cheating us out of the gas that was lost because of their faulty equipment, and for being so hard to deal with.

I bought a house in 2013. Suppliers for the build was Nelson Young. About a month ago we were…read morehaving difficulties with the patio door lock. I remembered it to be Andersen silver line but Andersen did not recognize it as their window line and could not assist me. I called Nelson Young and was put in touch with Karl. He was nice enough to research past orders and locate the part I needed for the repair. John came done to install the lock and he took the time to make sure everything worked properly. I am grateful I called them and I am still in awe of how great their customer care is!

Just completed a deck project and would like to give a compliment to Samantha. She was great on…read moretaking orders on the phone for material delivery. Also the guys that delivered all the lumber multiple times. I just had one complaint with one employee Eric. Not a very nice person when I would get him on the phone or in person at the desk. Try to treat your customers a little more nicer we pay your salary.

They dis the original retaining wall. It is beautiful. The quality of their work is outstanding and…read morethe service was was outstanding more than we expected. The value was well, for the amount of work they did to carry every brick to the back of our building and to do it in a good amount of time and detail. I'd have them back anytime. I'm sorry my schedule doesn't fit for them. The work is amazing, the crew was very professional, on time every day and hard working through the entire day. The work was well worth what our HOA paid for it. I know no one could have matched them.

After m seeing our project and stating he would send us an estimate that night, nothing ever came:…read more No email, no call. Highly unprofessional. When he looked at the project he took no notes, had no paper. Why bother showing up? If not interested he could have told us that.

I'm literally disappointed with there representatives who hangs up the call every time without…read morelistening, just judging on the accent. Teach your reps that they have no right to judge someone by there accents. I was looking for fire protection services for 5 of my stores in Wisconsin but all the time I called, gets hang up. Change them or educate them

Small business…read more Family working in the office and recent of death of owner handled most appropriately. How? They are closed tomorrow to attend services or in his honor. I appreciate it. I don't know if their prices are pricey or on the higher end as I don't get a fire extinguisher replaced or refilled often, if ever. I do know the service is worthwhile.

Last week I schedule appointment with Kevin. I sent him…read moretext message and pictures of the door I needs him to replace. We had ( based on the text messages) appointment at my location today at 4:30pm. At 5:15pm - as Kevin never show or call, I text him reminder / question. He says: "I'm still in a meeting"..... Of course I cancel and I suggest others to consider this level of "service"

I have had Kevin replace 3 main entrance doors that basically had to be retrofit into our 40's…read morestyle home, and had him install glass block basement windows and all jobs were quickly and professionally. The biggest job we couldn't be happier about was turning our lower level former 1 car garage rooms door into a two-door entry, and turning the sloping driveway down to it into a stairwell. He knew all the right people for the job and thoroughly thinks through every detail.

Fireplace inspection. Response from company very timely and efficient. Chad was very professional…read moreand friendly. Did the job quickly and left no mess. Thank you Chimneys Plus for making this so easy.

We had a new roof put on are garage & some additional work done.they had it done in a day . Right…read moredown to the extra time spent in clean up. Making sure no nails or debri was left ,respect for are property & workmanship. Great job. Very Professional & knowledgeable. At a respectable down to earth price. Me & Renee Thank you very much Chad & Ali & your great crew. 5 star plus