We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.

This clinic is part of the St. Michael's Hospital. They have many clinics. My family doctor is at…read moreanother clinic. St. Michael's Hospital is a teaching hospital. My family doctor referred me to this clinic because of my chronic lower back pain. They have a chiropractic teaching clinic which I attend. There is a last-year chiropractor resident supervised by a supervising chiropractor. Supervision includes verbal review and video cameras in the treatment rooms. The charge is $100 for the initial assessment. A formal treatment plan is created. All treatments after that are free. You must be referred by a family doctor within the St. Michael's Hospital network.

I'll get the positive out of the way- the doctor I see is incredible. The front desk staff,…read morehowever, are a significantly different story. Their tone and demeanour is disinterested, rude and condescending despite being treated with utmost respect. Zero customer service skills. It's unfortunate that every visit I've had to this clinic has been the same, too. Always rude, always condescending, always disinterested. If you hate your job so much, maybe work elsewhere?

I was a patient of Dr. Cassam's for my first pregnancy. She did not follow up with me on any tests…read moreI had to do while pregnant. She treated me as if I should know what tests had to be done... She was outright mean to her assistants while I was there and always seemed in a bad mood. Flash forward: my baby is two and I book in to see my doctor because only after two years of being a new mom was I thinking about taking control of my own health. I booked in for a check up and the next day her office called to tell me because I didn't check in with her for two years she no longer is my doctor. Maybe I misunderstood the relationship between patient and doctor but I didn't think you could break up with a patient just cause I didn't have the need (or time) to book an appointment for myself. After this experience I did not want her as my doctor anyway. Good riddance. I never write reviews let alone bad ones but women.... with female issues...I wouldn't step foot in her office.

Visit started with warm welcome and efficient paperwork at reception. She suggested calling before…read morecoming for walk ins, to confirm they are open and not overloaded. After a very short wait, I met Dr. Su, who was wonderful: knowledgeable, open to my perspective and feedback, and he was very efficient. I hear sometimes the clinic is very busy, but this was my first time here, and it was a perfect experience. I highly recommend the clinic and Dr. Su. Also, Mark at the pharmacy was also extremely helpful - and had some good entertainment suggestions.

This is a great clinic. I went as a walk in (on their website they suggest you call in for walk in…read moreappointments which is great because you don't sit around in their for 4 or 5 hours and I LOVE that) and had a good experience. The reception staff are friendly and efficient. I had the pleasure of seeing Dr. Anna Poplawska. She is friendly, efficient and very thorough. This is a great wonderful new clinic and the pharmacy being right there on site is an added bonus. I would definitely go there again. Dr. Poplawska is accepting new patients and if I wasn't moving out of the city in a few weeks, I would be first in line to be one of her patients. I highly recommend her and this clinic.

Dragged my sick ass out of bed to get here because their website said it was open from 9-5, but…read morewhen I got there some guy (reception??) said "the doctor takes her last patient at 4:30" and that it was on the website. Since it clearly wasn't on the website when I looked at it before I left the house (note: I live 10 min away), I pulled it up again and there was a little note saying "Doctor has taken her last patient for the day". WTF?? I asked him if he thought it was reasonable that I would continue checking their website while riding my bike there and he just stared at me blankly. I mentioned if they state they are open till 5, they should be open till 5 and not close when they feel like it. Needless to say I did not get treated.

What I dislike about this place is the doctors, in hopes of making more money, keep asking you to…read morecome back. My mother was told to try something and come back and when she did, she was told to try something else and come back. It makes you feel like you are part of some trial and error project. Also, when I stated that I had more than one issue - the doctor said "The place is so busy, I can only take one issue at a time. You will have to come back for that issue." To my amazement there was ONE whole patient sitting out in the waiting area. I want to be grateful for our healthcare system, I really do.....but experiences like this just make me wonder about the ethics of doctors. (Hippocrates is probably turning in his grave)

GOOD: Easy to book…read moreLocation easy to arrive nice front-desk Wait around 20mins for doctor to come for a check, quite fast and done *after 1 week, my pain ease, great experience. BAD: I tried to go there on SAT opening hours posted that the website, but turned out it closed. Better call or email for an appointment first.

The hours here are the most accommodating to those who need to see a doctor after work or on the…read moreweekend. It's not the cleanest place in the world, that's for sure. However, in moments of desperation, I think we take what we can get. The system here could use an update. Electronic health records would bring this place into current times. Paper files are somewhat archaic, no? The doctors I've seen are knowledgable and I've always been treated with respect. Wait times can be excessive. I would put my name down, ask for an estimated wait time, and come back later. 4 stars for the hours, 3 stars for professionalism, 2 stars for the ancient filing system and potential 2 hour wait (depending on when you go).

I can't even put it in to words of how disgusted I am with this clinic. I waited to see the doctor…read moreas I have fainted twice in the past 3 months and the doctor tried to convince me that fainting was normal and that I have nothing to worry about. He printed off a Wikipedia page telling me that what was happening is that I was fainting and it happens everyone once in a while.. never even asked me did I want my bloods taken or anything.. absolute disgraceful service!!

We went there last Friday. There was no lineup and everyone was very attentive and polite…read more We got the help we needed. I am going to go there when I need a "walk in" clinic. My family doctor is far to drive often. I recommend this place. It is very clean and professional.

My mom and I visited the clinic for the third time on February 6th, 2026 hoping to get her…read moremedication refilled since hers run out. We were seen by this VERY RUDE Dr. Vikram Devalia. This gentleman was in such a rush and did not allow myself explain clearly what my mom needed. Moreover, I was explaining the name of the medication to avoid any errors so he said (WHATEVER) I had to take a deep breath not to burst. VERY BAD SERVICE AND RUDENESS FROM THIS SO-CALLED Dr. Vikram Devalia. In the end, he did provide what was needed for my mom to continue with her treatment surprisingly!!! This is unacceptable for a health care professional to treat a personal in needs of their medication in such a bad manner. No one recures to the doctor because they want to, just because people need the doctors. I do understand the health system is collapsing but everyone deserves to be treated with respect and to be heard. Dr. Devalia if you aren't happy with what you do here, LEAVE the country and go back where you learned that poor education of yours. I'm also a healthcare provider so I can assure you, there is not need to provide such and unprofessional service to the community who desperately seeks for help.

I walked in around 5:30 on a Monday, which is well within hours of operation. The employee told me…read morethe clinic was closed and the doctor was not there. They told me that the doctor *randomly* goes to other clinics and hospitals so they can't tell me when they can actually see me. If you need to see a doctor, don't come here because the doc is probably not in.

I have to say ,,, I don't understand a lot of these comments. I've been to the walk-in clinic at…read moreAlbany a few times, I went today and just had to say how much I appreciated Dr. Haddad. I have not ever had a bad experience here though I've fortunately not had to go more than a few times, today I was blown away by the kindness and consideration. My GP is in the same building, he is wonderful. And my dentist is in the building. Also wonderful. So Thank you to every hard working medical professional at Albany medical clinic .

My current health is not good and scheduled with Digital Imaging last week for an ultrasound before…read moreI go to Hospital in 2 days. I made arrangements for a ride there and to be picked up by another friend - both going out of their way for me. I can still take the ride there and sit around for an extra 2 hours but have to pay $40 for a taxi home. They 'bumped' my appointment. When I called back after trying to re-arrange my rides they accused me of being rude and swearing. I did hang-up on them. Do seniors really need to be bullied and pushed to the end of the line?

I've been coming to this place since 2012. There are several doctors and nurses at this centre…read more Usually the nurse sees you first before the doctor, to take history or take vitals. The nurse can also give you vaccinations. They are linked to St. Michael's Hospital. If you have to visit the hospital, the clinic automatically gets results over their computer system. This is a family unit clinic, where your file is shared between the doctor's at the clinic, so any of them can see you under an emergency situation and your doctor is not available. There is a bloodwork clinic in there too. There are social workers covered by OHIP to help you with things like stress. There are dietitians civered by OHIP to help you with nutrition. They also run drop-in clinics after-hours. There is a TV in their waiting room. Starting late 2018, they started allowing email communications. As of Mar 2019, they have expanded into what was Appletree Medical Centre providing them with more rooms for the non-doctor offices. Sometime around 2024, you can book a non-urgent appointment with your doctor, but expect to be booked 3-5 weeks in the future. I've been through ups and downs with this clinic. The family doctor (Dr. Lee Schofield) I had since 2012 started getting worse in customer service after 2018. It got to the point where he was very late and then didn't even show up for appointments! He eventually left the clinic. With bad news came good news. All his patients got transfered to a new doctor, Dr. Margaret Hess. She is beyond excellent! She even won awards during her residency. She will even call you during the weekend to discuss results with you! After the pandemic, when you called, you usually have to wait over 1 hour to speak with someone. Around 2024, the wait time reduced to 5-10 mins. There is a way for a doctor to request info from you over a secure communications channel. There is free WiFi. The clinic is wheelchair accessible. There is one gender-neutral washroom which is also wheelchair accessible. There is paid and free neighbourhood street parking. Review 2025-147

Probably one of the worst medical clinics I have ever encountered. The nurses are incredible, but…read morethe one doctor that I had there is really bad. The most he does is prescribe medications - he doesn't care about one as a human being or follow correct diagnoses from other doctors not associated with St. Mike's A huge part of the problem lies in the fact that bookings are controlled by the Manager of Receptionists at St Michael's Hospital who books patients for - St.Lawrence Health. I believe Lauren Massey is her name, and she acts like the Gestapo. I intend to take them to court.