Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Patrick does a great job. He's efficient & I showed him a picture of what I wanted, and he got it…read moredone. He knows what he's doing & gives good styling tips. I'll be back!

Took my 12yr old to see Patrick today and he was so happy! We have been going from barber to barber…read moreand salon to salon and none of the haircuts satisfied my son. Today he left with a smile on his face and was so pleased with his haircut! The studio is very clean and professionally designed. Patrick was very nice and knew exactly what my son wanted and was asking for immediately! Thank you Patrick! See you next month!

I have been going to Natalie for years and as long as I continue to live in DFW I will continue to…read moresee Natalie. She knows what I want almost better than I do! Salon di Lusso has an extremely friendly staff and a fun and cool environment. 10/10

Just wanted to leave a review about my amazing stylist Stephanie , she did amazing with my hair…read more!!!! I used to have long hair and I was ready for a change . I walked in at the time of my appointment with a style in mind and she delivered . I LOVEEEE MY NEW HAIR!!! Besides her giving me a perfect haircut her vibes and customer service are just amazing. Couldn't recommend her more !

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

Alexis gave me a great bald fade! My hair looks great, will definitely be going back.read more

Excellent service, clean and modern decor, easy-to-get appointments, and a very friendly and…read moreprofessional staff. Juanita, my stylist was very friendly and exceptionally thorough in her work. My goto place for haircare going forward.

Today will be my last day in this barber shop. Everybody is great, no issue with this barber shop…read moreexcept for JORDAN. JORDAN is the reason I will never come back. He's rude and disrespectful. Don't you ever disrespect me like that ever again.

Expected better after reading so many reviews about this place. First, my son and I walked in and…read moreinstead of being greeted and welcomed, we were met with "Do you have an appointment?" Yes we did. We had an appointment with KB and never once did he introduce himself and honestly seemed annoyed by our very presence. I showed him many photos of how my son has been getting his hair cut for the past year (we just moved here). He seemed really confident that he could do it but then proceeded to go into the entire sides of his head with 1 length blade instead of starting a blend halfway as in ALL of the photos I showed him. This I could have done myself..as a matter of fact it looked as if I did. Not happy - and my son wasn't either.

We always get our son's haircut at V's Barbershop in Frisco. It's always clean, we have tried…read moreseveral barbers - most recently David. My son's haircut looks great!

Came here for a same day appointment as I needed a haircut while in town. I've been to other…read morelocations but never to this one. Was matched with Dee Dee as I didn't have anyone I'd worked with and she was GREAT! Detail oriented, asked for my opinions and overall a fantastic job. Go see Dee Dee and she will absolutely get you looking right.

I made an appointment at 11am with Heather, checked in at 10:55am…read more I waited until 11:15 before asking why I was still waiting, upon where I was told Heather was running late - no explanation or ETA. On checking in, nothing mentioned about a delay. The girl at the front desk was nice and apologetic, offered a discount. With no idea of when I would be seen, I decided to leave. Poor experience, poor customer service in that if Heather was running late, call in advance and let me know, or inform me at Check-in. With travel time to and from, this wasted 90mins of my time.

Very friendly and professional. He takes the time to understand what you want and walks you through…read morewhat hair cut may best suit you. Goes above and beyond the standard service. Would recommend to anyone looking for a great haircut experience.

I spent the last year just straight up letting my hair grow. No "maintenance cuts", no cleanups, no…read moretrims - just let time take me from Keanu Reeves in the Matrix-length to Keanu Reeves in John Wick-length. You know, minus all the ass kicking. But know what did kick ass? The haircut I got from Nate at Mid-Century Barbering. That's right, after finally growing tired of getting hair in my mouth/eyes/shower drain, I decided to act like it was 2015 all over again and cut it (RIP Young Dolph). As you could possibly understand, I was a bit nervous about whom to entrust the duty of cutting my unruly mane, and after extensive Google review seeking, I came across Mid-Century Barbering & Barista - a name which immediately caught my attention, and I'm quite glad it did. After making a same-day booking, I spent a bit of time looking through "medium length haircut" google image results, utterly dismayed at the sheer number of AI images that came up, when I received a courtesy text from Nate letting me know I could come in 10 minutes later than my appointed time because the person ahead of me was running late. I think that pretty indicative of the level of service provided here - he thought enough to let me know ahead of time that things were off schedule rather than letting me show up and sit around doing nothing. When I showed up, Nate shook my hand, greeted me warmly, and listened as I explained what I was looking for out of the cut. He was attentive as I explained some problem areas in my hair (an absolute unit of a cowlick on the crown of my head), and then got to work. The office itself was clean and nicely kept, the conversation was pleasant, and Nate was laser focused on making sure my hair looked great. As I remarked to him during the cut, I really appreciated the attention to detail he was taking with making sure everything looked great. He made a comment that he loves what he does, and I believe it. I'll certainly be back again - will it be in a month? Two months? Another year? Only time will tell. Okay, no it won't, I'm not letting it grow that long again, I will be back soon. But if you're in need of a cut right now and you're on the fence on whether or not to book, I highly recommend that you go ahead and treat yourself to a great cut from Nate.