I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off…read moreof throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location.

I have been a customer of this ups store for over 5 years. There are different owners now than…read morethere was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way.

Very prompt and professional! Wonderful that she is available 24/7 all week, on a Sunday as well!…read moreThank you so much!

Mrs. Addison was extremely assistive and was available in very short notice. I appreciated all that…read moreshe had done for me in my time of need I highly recommend her.

The best notary around for more than one reason. She's convenient she's an expensive she's in a…read moregreat location and she's personable. I'm definitely going to use her again.

Liza notarized my Dads advance directive when we found out he had a terminal illness. We contacted…read moreher and she came out to our home the very next morning. She understood the importance of getting this done quickly. She was professional, kind, and very thorough. She showed up on time and was quick. She's my "go to" contact now and i always recommend her to anyone who needs a notary.

Always excellent staff who work as a team to ensure quality packaging. UPS does a great job. The…read moreSantee store is highly regarded. If you're a Vons shopper, this location is close by. The staff here is hard-working. They do their best to accommodate shipping requests. Additionally, they help customers with Amazon returns. The staff is super patient. The store has self-return stations, too. The staff are wonderful people with the best attitude. Never a bad day at this store. The staff runs the store efficiently. They deal with the public in the most professional way!

Passport photos. Both PJ and Nani were awesome and helped me efficiently. Much appreciated- Thank…read moreYOU!!

I took a chance to get a Notery for my mom on 12/24 or 12/26, and posted a project and Tim was able…read moreto help me get this done by calling around and getting me someone that could help me out. I can't believe how nice it is to get help when it's not even benefitting them. That is integrity and human kindness. Oh and he confirmed I was getting a good deal :). Icing on the cake. Great people. Thank you

I highly recommend this place. Hanar is very helpful and very knowledgeable. I commend her for…read moredoing a great job.

Brooke was great. In time, informed, ready, and a pleasure to work with…read moreI was not aware of a particular paper that I needed and Brooke had them and it was a big relief.

Talk about 5 star service! I had a last minute urgent matter that needed a notary. Not only was…read moreBrooke quick to respond, she was an absolute rock star, professional, flexible and accommodating. She made the drive to our hotel for a very important document we needed done asap. If you are reading this review please don't waste time reaching out to anyone else. Her pricing was/is more than reasonable and the service was top tier. I highly recommend her services. 10/10!

The staff here is great. We have used this printer since 2018. They have done large orders for us,…read moreas well as smaller orders as well. The last time we use the services both times we use Justin as our contact person. He is a great technician and he has a reputation for having great customer service. This time I worked with Ken and he was very customer service oriented as well. What I like about this printer is that they have the ability to give you estimates of how much you are , expecting to pay, they give you options when it comes to print style and design, and they are very upfront and honest with you about outcomes of your project. You can do all of this on email with them before you even have to visit the store. When you visit the store, you've already sent your print job to them on email. You just might need to drop by to drop off materials like specialty invitations, which was our project this time. I appreciate that Ken verified and sent proofs of our printing job on email for us to have a look at before we approved the final project version. Overall, Ken is a great printing technician and expert. His patience with our event team was awesome. The rest of the staff is very customer service oriented too. I recommend Copy-It La Mesa, CA!

This is honestly one of the worst drop-off locations I've ever used. Their QR code scanner is…read moreconstantly broken, even though QR code drop-offs are supposed to be a free service. When I came in a few days ago, they told me they couldn't scan the code, printed the shipping label themselves, and then charged me for it without mentioning there would be a fee beforehand. I don't understand why customers are being charged for a service that is normally free, especially when the issue is that the store's equipment isn't working. If there was going to be a charge, that should have been clearly communicated before printing the label. Very disappointing experience. I won't be coming back.

Great, family owned business that is quick and reliable. Their work is of great quality and the…read morepeople are incredibly helpful and friendly. Always love to support small businesses and this is one I see myself coming back to.

Excellent service ! We needed a sign asap and they came…read morethrough ! We are very pleased with the outcome!

I forgot to review this right away, (so sadly I forgot her name) but there's an awesome employee…read morethat works the front counter. She is honest and patient. She was also super helpful with all my questions. This is a solid spot to go.

Nice guys fast services. Used the Notary services but this place does so much more…read more I'll use them again.