This office is detailed oriented and is one of the last businesses that believes in customer…read moreservice. I have my home and vehicles covered by their office, and so do my family members who I've recommended. I am always impressed with the level of service Gabby Mora provides anytime I need help or have questions. I highly recommend this office especially Gaby Mora who takes the time to compare what's the best options for you. Thank you, David Carbajal.

They never answered the phone been having them for years and everytime I called it have to get them…read moreto change my address took them 5 years for them to finally do it and the rate from were I live is lower so they owe me for the past 5 years keep and eye out they say they will call you and they dont.

I have been a State Farm customer for 35 to 40 years. I have auto, rental homes, an umbrella…read morepolicy and my personal home covered with State Farm. The great part about Kyle's office is that if you call during normal business hours there are a number of employees that are more than willing to help. If they don't have an answer they will call you back with the correct information, usually that day. For me this is a big plus as my last State Farm Agent only had an answer machine and would call me back, sometimes days later. Appointments had to be made to discuss insurance matters 2, 3 and 4 weeks down the road, but not with Kyle's office you can get same day answers. The downside with State Farm and I guess with all insurance companies is that for the last 5 plus years they no longer insure homes (rental or primary) in Big Bear, CA. and homeowners must use CA. Fair Plan and a wraparound policy at a much higher cost. Some of my neighbors have just had policies cancelled no matter how long they have had with these companies. While our coverage cost has gone up dramatically at least were not getting cancelled. Ralph S. Big Bear City, CA.

Very responsive and customer oriented. As of recent saved me $500.00 per annum on car insurance…read morepolicies.

Hi, my name is Maria and I just recently called and I got helped with adding in my miles which I…read morereally appreciate it. He took time. He explained every detailed of the things that I was asking him and that is actually one of the things that I really love that they could explain to you detailed by detail, and it was one of the things that I really loved and thank you so much for all your help your support

Very detail and helpful for explaining insurance costs and bringing value to the decision. Amazing…read morecustomer service

My parents have been with Elena & her team for so many years & the customer service has always been…read moretop tier. I want to give a special shout out to Jose Villasenor for ALWAYS being so quick to help whenever I call in & for always being super supportive! He's very dedicated in helping his clients and is such a joy to work with. Thank you Jose!

For many years, my family has had multiple State Farm insurance policies with Elena Arellano-Meroth…read moreas our agent. Elena is very knowledgeable, communicative, and friendly. She has helped us through many insurance issues. She also keeps us informed of changes and trends in insurance. Elena's staff is excellent, as well. You will get a great team if you go with Elena and her staff.

Cantano Insurance just saved me thousands of dollars :)…read more Unfortunately, I owed over $45,000 in 2024 income taxes. After a first-time visit to Catano Insurance, owner Jose Catano discovered many discrepancies and errors made by my former tax accountant. After a few weeks of reviewing my 2024 taxes, I filed my revised return, and Catano Insurance and Taxes saved me over $ 7,000. Money I would have paid if not for Mr Catano's diligent approach in getting it right on my behalf. Mr Catano and his entire staff are welcoming, super friendly, supportive, and understanding of each customer's needs and expectations. The office itself is spotless and spacious. It is located in a large building housing Mr Catano's two other businesses. A very nice, clean, and large Ice Cream shop and a modern-looking beauty salon. Each company is run and operated by Catano family members. Not what you would expect under the same roof, but it works. In addition to auto, boat, and home insurance, Catano Insurance Brokers also offers life insurance and other services. I was and am extremely satisfied with the quality and care of service I received every step of the way. Thank you, and I'll be back in a few weeks to file my 2025 taxes :(

I have been doing my taxes with Jose for close to 10 years. He and everyone in the office have…read morealways been extremely courteous and helpful. A+ for customer service. He is very knowledgeable and takes the time to explain details that others have not. An added plus is that this new location has been completely renovated. It is a very nice and comfortable office where we can take care of business. Given our current situation with the pandemic taking necessary precautions is a must for me. As soon as I walked into the establishment it felt very clean, everyone was wearing a mask and appropriate social distancing measures were in place.

HATE "Love my insurance" THEY ARE THIEVES !!! Starting our policy we gave them $197. cash, NOT…read moreEVEN 24 hours later we canceled the policy and had to go somewhere else due to language barriers and were told that it would take 2 to 3 weeks to get our deposit refunded to us by check in the mail.... A month and a half later they gave us $22 back ! So unless you want your money stolen from you find someplace else. Gave them on1 star because you can't select 0

My husband contacted this place for our new car to have full coverage insurance and never called…read moreback . Horrible service don't let the signs fool you not worth it. Not even the best prices for them to treat you like this.

Ive had nothing but excellent things to say,,this family runs a business like it should be ran,very…read moreprofessional and courteous service .don't throw your money away to a broker,that when your involved in a accident,most small company's are no where to be found,I had someone vandalize my car shot out the windshield with a pellet gun,allstate filed a claim,and I had the windshield replaced while I was at work,2 hours later,that's fast and professional business,they don't talk about it,they be about it!

Joseph Allstate Insurance Review…read more I am a very tough customer. Even people with the "Karen Persona" quail and shake if they have to deal with me. I do not suffer fools gladly. We had an unusual, complex auto insurance issue. An elderly friend went into a long-term rehab facility. We discovered her grandson had stolen her vehicle, her identity, finances, etc. It was a mess. We were finally able to recover the vehicle. By then there were multiple barriers- insurance was cancelled, registration was messed up, tags were expired, surprise parking tickets popped up at the last second, etc. Complicating matters is that we were the authorized third party attempting to deal with our friend's car, her insurance, etc. We turned to Joseph at Allstate for help. We are happy to report that JOSEPH WALKS ON WATER! He expertly guided us through overcoming multiple barriers. He educated us on the most efficient and cost-effective ways to proceed. He kindly and professionally clarified issues and terms we were confused about. He talked us through how to resolve several DMV issues, as well as how best to deal with AAA. He actually did much, much more, too much to detail here. He even followed up with us AGAIN, days later, to be SURE ALL the issues were resolved satisfactorily. Since COVID we have been frustrated across the board with "customer service" organizations who do not answer the phone, have incompetent, untrained people who communicate poorly and are expert only in excuse-giving. In contrast, our experience with Joseph & co, was a breath of fresh air. They ANSWER THE PHONE! They KNOW their business. They CARE about their customers. They are INTELLIGENT. They have OLD-WORLD charm and manners. They speak ENGLISH. They immediately grasp complex issues THE FIRST TIME. They offer valuable, salient, workable solutions and options. They intelligently provide, in advance, FULL TRANSPARENCY of the consequences of making different choices so that WE can decide how WE want to proceed. In a world where technology is rapidly changing the way businesses operate, it rare to find a company that has been serving its community for decades. This close-knit FAMILY LEGACY has been providing quality, personalized car insurance service to Californians all over the golden state. In this day and age, I never thought I would see this kind of service! In summary, we HIGHLY & UNRESERVEDLY RECOMMEND Joseph and Shahrour Allstate Insurance Company. HINT: Don't waste your time with others who are second rate, online, cheap and incompetent insurance agencies: you will be frustrated and regret time badly spent. Life is too short to deal with them. My blood pressure just can't take one more of those people or their d@mnable telephone trees. When you call Joseph you will be treated like a Millionaire. In these times of generally ubiquitous horrible, third-world, bumbling "customer service", YOU deserve a great experience: Call Joseph for that GREAT EXPERIENCE. Then send me two pounds of really excellent chocolate as a THANK YOU! I deserve that for telling you about Joseph. If he gets too busy from answering all the referrals I am sending to him, I'm taking down this review, so you'd better save the info now. Better yet, just call him now, while you still can.

Haywood Rosales is the most knowledgeable and compassionate insurance agent I've ever worked with…read more He's a gem, and I highly recommend using his services. You can rest comfortably knowing he has your best interest in mind always.

I got the best experience dealing with Haywood! Very knowledgeable and always here to help…read more I definitely recommend working with him if you want the best service.