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    Heritage Oral Surgery & Implant Centers - Reception desk

    Heritage Oral Surgery & Implant Centers

    4.5(59 reviews)
    66.0 km

    Needed to have two molars surgically removed. They were friendly, professional and prompt.read more

    My experience with Heritage Oral Surgery and Dr. Brent Ramsey was one of the worst healthcare…read moreexperiences I have ever had. I left feeling ignored, dismissed, and without confidence that my concerns were taken seriously. My pain was not adequately addressed, communication was poor, and the follow-up care and compassion I expected were not there. After my treatment, I experienced serious complications that dramatically affected my health and quality of life. When I reached out for help, I did not feel supported or treated with the urgency that my condition deserved. The overall experience left me with lasting physical, emotional, and financial consequences. Equally disappointing was the professionalism of the office, especially office manager Johana. Communication was frustrating, customer service was poor, and I was left feeling like I was just another bill instead of a patient. When I called the office to address my concerns, Johana's handling of the conversation was, in my experience, unprofessional. During the call, she abruptly hung up on me while I was trying to discuss my concerns. Based on my personal experience, I cannot recommend Heritage Oral Surgery or Dr. Brent Ramsey. I strongly encourage anyone considering treatment there to do extensive research, read reviews carefully, and obtain a second opinion before making a decision. There are plenty of qualified oral surgeons available, and in my opinion, your health and safety are too important to settle for an experience like the one I had. During my procedure, I was uncomfortable with what I perceived to be an unprofessional conversation in the treatment room by Ramsey himself. In my experience, there was a discussion about other people that I did not think was appropriate during a surgical procedure. It made me question the professionalism of the practice. Patients should expect their provider's full attention and discretion during treatment. Lastly, I was also disappointed by the billing practices. Patients are charged an additional 3% when paying by credit card, and I was surprised to see a separate charge for local anesthesia. In my opinion, these extra fees only added to an already frustrating experience and left me feeling that the focus was more on collecting additional charges than on patient care. Pathetic. Without reservation, I recommend seeking care elsewhere.

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    Heritage Oral Surgery & Implant Centers - Waiting room

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    Heritage Oral Surgery & Implant Centers
    Heritage Oral Surgery & Implant Centers

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    Inland Empire Oral & Maxillofacial Surgeons - Rancho Cucamonga

    Inland Empire Oral & Maxillofacial Surgeons - Rancho Cucamonga

    4.8(570 reviews)
    140.2 km

    I am very grateful and pleased by the professional services provided to me by Dr. Kim and his…read moreentire staff. They were all very kind and compassionate as well. The office is very clean and pleasant, Hannah, his assistant, was so accommodating that she even asked me for my music preference to play during the procedure. This was my second extraction by Dr. Kim. The first being three years ago. An infected lower molar was extracted quickly and the infected area was treated with no pain experienced, only a very little pressure was felt. The second extraction was two days ago. This time an upper molar broke off making the extraction more challenging. My sinus area was also involved and inflamed. Once again no pain was felt and both procedures were performed using local anesthesia. I was given the option of general anesthesia but declined it both times with no regrets. Recovery has been quick for both extractions with minimal bleeding the first half hour when changing the gauze. No pain medications have been needed for both procedures. I highly recommend Dr. Kim to all my friends and family. I was referred here both times by my regular dentist, Dr. Lawrence Wong, who only has the highest regard for Dr. Kim and his staff.

    The doctor was personable and professional during my consultation. However, I have significant…read moreconcerns regarding the practice's billing structure. In addition to the standard costs associated with treatment, I was informed of a $7,500 "surgical planning fee," along with other charges that are not covered by insurance. As a result, my out-of-pocket costs for an otherwise covered jaw surgery would exceed $10,000. None of the other surgeons I consulted with assessed similar fees. I am also disappointed by the delays surrounding my imaging refund. In March, I was advised that the imaging costs would be refunded once the insurance claim was processed. I received confirmation is was processed in April. It is now nearly July, and I have been told that it may take an additional 30 to 45 days to receive reimbursement.

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    Inland Empire Oral & Maxillofacial Surgeons - Rancho Cucamonga
    Inland Empire Oral & Maxillofacial Surgeons - Rancho Cucamonga
    Inland Empire Oral & Maxillofacial Surgeons - Rancho Cucamonga - Dr. Christopher Choi

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    Dr. Christopher Choi

    Daniel Heer, DMD - oralsurgeons - Updated July 2026

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