Dr Ostrow performed a melanoma excision on my lower leg in January, 2025. Her nurse, Maryam…read moreMajdi-Yazdi, ignored signs of infection (seroma, swelling, etc) while removing my sutures two weeks later; she did not document those symptoms in the clinical support notes or have a doctor look at the excision. When I sought medical treatment because the excision site had split open and the infection worsened, Maryam told me that the excision site had been fine when she removed the sutures (I have pictures from that show signs of infection the day sutures were removed) and told me that the excision had split open because I had worn sneakers. While taking antibiotics, I developed sweating/clammy skin, chills, extreme fatigue (i.e. sleeping 10-12 hours a day; I typically sleep 5-6 hours a day), appetite loss (i.e eating nothing for more than a week), etc. I contacted Dr. Ostrow as I was concerned that I may have developed a blood infection as I had had symptoms of a surgical site infection for almost 4 weeks prior to beginning antibiotics. Dr. Ostrow did NOT examine me; instead, she had one of her nurses tell me over the telephone that I had an upper respiratory infection completely unrelated to the surgical site staph infection. Keep in mind that I had avoided germ exposure, crowds, stores, etc for 2-3 weeks before and after the excision. My excision site remained an open wound with brown drainage for 2-3 months AFTER completing the single round of antibiotics prescribed. Dr, Ostrow told me that "these things just take a while to heal." She did NOT do any additional tests, prescribe an additional course of antibiotics or consider/recommend additional treatment. I would discourage patients from using Dr. Ostrow and/or her nurses for procedures. Or at the very least have an advocate/witness present.

An annual skin cancer exam for a person with a family history of skin cancer usually takes 45…read moreminutes. She spent only 5 minutes yet billed for 45 minutes, providing far below standard of care.

The doctor, back office staff, and front desk are all very nice. The check in process is easy and…read morepleasant. The clinical studies they offer are interesting. I did have one issue where I participated in the botox study. I was supposed to get botox put back in at the end of the study according to the intake person. I never received it. One of my eyelids has never been the same afterwards. I guess that's what can happen when signing up for a study.

Although Dr. Bhatia I know did not mean to ruin my life and put me in mounds of debt, he did…read more Unfortunately, I tried to do the "right thing" and not take a malpractice suite against Therapeutics, Inc. to cover my bills from the ER and Ambulance. These charges are in the range of $12k-20. The only thing I am able to do is hope no one else has this experience. I went in for a removal of a cyst in my neck. Everything seemed OK until a couple hours later. My neck began to swell due to internal bleeding from being improperly stitched. They were responsive and requested I return to Therapeutics. Once Dr. Bhatia reopened the wound, he realized he would be unable to fix it at the clinic and I was taken to Sharp ER by Ambulance. So rad, I am unable to have the procedure fixed for hours due to my BP being elevated while a nurse stands next to me with her fingers inside my neck. This is a great way to celebrate your Birthday. Since it was my birthday the night before and my elevated BP, Sharp requested I submit a drug test. Which I did and it came back clean. I was sewn up after multiple hours in the ER. They gave me BP medication to lower it before they were able to proceed. With the large amount of lost blood and the combination of medication, I passed out in the lobby while waiting for my ride. By this time I had enough. They wanted to admit me to the hospital and open the area back up. I couldn't do it, I had had enough. They said they couldn't make me but highly recommended I stay. I ended up leaving. The next day was 4th of July. Dr Bhatia did checkup on me to make sure I was OK. I did appreciate him taking the time. I went back to the see them and requested pain medication. I was told they were unable to prescribe this and was forced to make an emergency with my PCP. More money for no reason. When I went back to work, I was placed on mandatory "stress and medical leave" from this incident. This was supposed to be 30 days but for some reason extended to 90 days. When I was supposed to comeback I was fired immediately. Now, I am thankfully on disability from this incident as I went into a deep depression and have extreme anxiety. Due to the massive amount of blood loss, it was hard to bounce back. I am massively in debt which debt from this incident and as I stated, basically ruined my life. I was talking to the HR Director and now of course unable to get a call back or response to email. Dr. Bhatia is not a bad man. He just made a mistake and has refused to correct any of it. They are lucky I did not know about the statute of limitations. I will never go back again and when I did to get my record had a panic attack. I do not recommend this institution if you value your life. Therapeutics, Inc. does not value you life and even brought in an Executive to insure I knew this was a mistake. They pressed me not to sue, I have learned my lesson and most likely be forced to claim bankruptcy. Some pictures are below. I said I was not going to post a review. I wasn't, but I cannot in good conscience let this happen to anyone else. Read the disclaimer you sign, the possible death is definitely on the table.

I chose Coastal Pacific Dermatology after reading solid Google reviews--wanted the best care for my…read more15-year-old daughter's eczema and white spots. I skipped insurance to get in faster, paid out-of-pocket, and was told upfront the consult would run $150-$350. Fine. In the exam room, the doctor said she'd need a biopsy--asked again about cost, got "no more than $350." I agreed. Then came the surprise: hours later, they called to add $75 for lab work--never mentioned before. Still, I paid; I just wanted answers. Three weeks passed. No call. I chased them--first week, "it'll take time"; second week, same. Finally got results last Friday. Nothing since. Called Tuesday to follow up--turns out they hadn't even looked at them. Wanted another full visit just to discuss. After I said how frustrating this was--waiting, hidden fees, zero follow-through--they emailed tonight: a polite 'goodbye' claiming they tried everything--while admitting they never even reviewed her results until I called. They say follow-up is 'standard,' but apparently not when you're the one waiting. I get that clinics need to run, but this felt like money came first--every step. If this is their idea of care, I'd rather find someone who actually listens--before charging you to do it. If you're looking for real help, not just a bill, maybe think twice before going to Coastal Pacific Dermatology

I made an appointment online and showed up on time. The staff asked for my credit card before I…read morecould see the doctor. I thought it was odd, and while signing the general paperwork, I saw that they would charge the card on file if payment was not received within thirty days. I saw the doctor about a lump in my back. She did not diagnose it. She said she can't remove it or do anything, but would send me a list of other doctors who might. I never received any information. I was in their office for less than twenty minutes. No follow up. My bill was $145. I cannot recommend this office or doctor.

I see Dr De La Rosa here. The office is quiet and peaceful. The receptionist has always been polite…read moreand friendly. I have HMO insurance and it's nice that my insurance will pay for such a nice provider. The Dr is friendly and upbeat. Dr De La Rosa takes the time with me to be thorough while I don't feel rushed. I felt heard. I need to visit every 6 months for check ups and I don't dread it. See you soon!

I hope this place goes outta business. I can't believe how I was treated! They made me feel crazy…read morewhen in fact I was diagnosed elsewhere!!! Also, they never reached out to fix the problem after a bad review on here. Do not go to this place! I saw two different doctors and they gaslit me. Most people know their body. Should not waste your money!!!!

Utter disappointment. Front office at "Coastal Skin and Eye Institute" could REALLY work on their…read morebedside manner. Coastal Skin & Eye Institute's new fancy website that promises "comprehensive and personalized service" and to be treated "like family" is something a PR firm dreamed up and was paid to post on line. Apparently those who answer the phone and who are suppose to schedule appointments never got the memo or read the website. All that fancy advertising doesn't mention is that they don't seem care about you or why you might need to come in. They never ask. All they care about is how they are going to GET PAID. I don't appreciate the runaround and having my time wasted, having to contact the office MULTIPLE TIMES, filing out forms on line and then being told I have WAIT to have their "referral coordinator" TO APPROVE a written referral from my primary care doctor. After trying to set up an appointment twice on the phone: I was curtly told "they would be calling me back within a week". That came and went.... still waiting. Long story short: I reached out to my primary care doctor for a referral. He gave me a referral for "Coastal Skin and Eye Institute". I went on line on the "Coastal Skin and Eye Institute" fancy new website... per their "book online" request, filled out the ENTIRE ZOCDOC forms with my PRIVATE information including photos of drivers license, insurance info etc. etc. And CONFIRMED an appointment. The next morning, I received a call cancelling my appt, because the doctor I selected doesn't accept Sharp??? I tried to schedule another appointment with another doctor, they refused. So, I called back a few days later again, with my NEW referral in hand for Dr. Ambur... and again one of the members of Coastal's Miss Congeniality team refused to make an appointment for me. Maybe Dr. Austin Ambur is a great doctor, but I'll never know. And don't bother to ask to see a woman doctor, they let me know that was an impossible option. At this point, I am going to find another dermatology office without the attitude. And from all the negative reviews I read on Google, I'm probably lucky they didn't schedule me/ Signed A Retired RN and Senior

I am happy to update my previous review as Dr. Crosby himself called me (on the 4th of July, no…read moreless!) to follow up and make sure I was doing okay. Apparently, there must have been a glitch in their phone system or something that didn't forward my message to the on-call physician. He also said that patients are supposed to be given his business card with his cell phone number on it and that didn't happen. In any event, we spoke for a few minutes and he resolved my medication issues. It is two days later now and I am much better, as he promised. I would recommend Coastal Skin and Eye Surgery in the future and I look forward to getting my stitches out in two weeks!

Special thanks to P A Susan McKim. During my recent visit,…read moreSusan noted my swolen wrist, that I had self diagnosed and was self treating as a sprained wrist. Susan insisted in no uncertain terms that I immediatly go to urgent care and have it Xrayed. Thank God. The wrist injury included several severe broken bones that are now receiving expert orthopedic care. Thank you Susasan!

This office is on top of things. I was taken in immediately and had very professional care. Dr…read more Jackson was vey thorough & the staff was very pleasant. The entire appointment took only about 15 minutes. I will definitely be back.

I wouldn't go anywhere else Dr.Soon is without compare. I've been working with him to become…read moreyouthful again. Seaver Soon is, well, simply put, is the best. Need I say more? J.

Dr Soon removed a skin cancer on my ear using Moh's surgery snd immediately reconstructed the…read moredefect two weeks ago. it was my second Mohs surgery snd far superior because he also performed the reconstruction He is impeccably trained, has a wonderful staff and is an expert in his field. i feel so lucky to have him in San Diego. Ten stars for Dr Soon

From the moment you walk in, this office makes you feel genuinely welcomed. The front desk staff is…read morekind, organized, and immediately puts you at ease -- which honestly makes such a difference, especially at a dermatologist's office. Every provider here is incredibly understanding, thorough, and never makes you feel rushed. They truly take their time, listen to concerns, and explain everything clearly. You can tell they care about doing things right, not just quickly. Dr. Eaton is outstanding -- especially when it comes to Mohs and reconstructive surgery. His skill, precision, and bedside manner are next-level, and you feel completely confident you're in the best hands. Dr. Borok, Dr. Massry, and Dr. Eastlack are all phenomenal dermatologists as well -- knowledgeable, professional, and excellent at what they do. This office is often booked out, which honestly speaks to their great customer retention and the quality of care they provide -- so I definitely recommend calling ahead to schedule. Overall, this office sets the standard for patient care. Professional, compassionate, and highly skilled across the board. I wouldn't trust my skin to anyone else and highly recommend them to anyone looking for exceptional dermatologic care.

If you do not want to be assisted, wait 6 months for an appointment and be over charged for no…read moreservice - I would highly recommend this office.