If I could provide a lower rating I WOULD. In October we ordered a wedding band they had in stock to be made into rose gold instead of yellow gold to match our engagement ring. They placed the order, we paid, and told us 4-6 weeks. Never heard anything. Almost 3 months go by (wedding already past mind you) and STILL NOTHING. So husband called- they never placed the order. They place it then. Go back in person after a total of 4 months went by since October they have no update or record of order. So we thankfully got a number to someone higher up (from a different location) who actually had answers and was extremely helpful, understanding and embarrassed by our experience thus far . He himself placed the order communicated well and reached out when it was ready at the Fairfield location. We go to pick up and there is a sign because they're on lunch "back at 4:15"- of course but that's okay everyone needs a lunch, we. Will wait it's already been 6 months what's 20 more minutes? Well they didn't get back at 4:15p they came back at 4:30!!!! The lack of organization, accountability and empathy for customers is astounding. That guy Steve needs a raise, and Fairfield seriously needs to look into their employees and business practices. Will not be returning. read more

Yes I purchased a ring at Daniel's Jewelers for my wife almost have it paid off maybe two more payments the lady quoted me at $25 payment out of her mouth I have a receipt to prove it and then they're texting me that I did not make a payment I tried to reach out to them and make arrangements they were all very rude disrespectful so I went to the corporate office they were rude and disrespectful as well and now I'm finding out my diamond ring is not even a real diamond it is lab diamond these people are frauds they are disrespectful and they ain't worth a Shit!! I give them zero Stars. They were very disrespectful and the way that they talk to me yes I was very upset and I was maybe yelling a little bit but they could have been a lot more professional in the way that they approached me acting like I didn't make a payment yes I did it's not my fault that your employ quoted me a certain amount that I did pay. I am a disabled man on a fixed income so when I pay my bills I pay them in full she said it was a full payment not my fault I used to have a good experience with the older people that used to work in this facility but the people that I have dealt with lately are horrible and I will not return and I will let my family and friends know what a horrible experience that they will have if they choose to go there read more

I was so happy to be taken care of today by Christina. A very wonderful business and very kind professional people. I will go back later definitely and purchase jewelry as their jewelry is so very fairly priced and absolutely amazing beautiful. Thank you for showing me wonderful pieces today Christina. read more

Daniel's Jewelers - Jewelry Near Me - Fairfield, California

Thank you Elijah & Cheryl for your help and professionalism. Always a pleasure. Merry Christmas

I have had the most pleasant experience the last few weeks dealing with Christina and AB here at Daniel's jewelers Solano town Center. They are both amazing! They went above and beyond to help me order custom jewelry that I have been searching for for a long time!!! Overall their customer service is outstanding and I would highly recommend shopping here with these amazing ladies!! read more

Walked in to get a new hook for my necklace. I was helped by Christina, she was very helpful and knowledgeable. I usually don't recommend places. But I will be going to Daniels Jeweler from now on. Thanks again. read more

Daniel's Jewelers - Jewelry Near Me - Fairfield, California

I randomly stopped by this store when I was at the mall. Christina was so amazing and she definitely helped me figure out what kind of wedding band I wanted. Her idea was literally what I've imagined for myself, and by the time I left the store, I bought 2 stackable wedding bands. If you are looking for any type of jewelry and want a great deal, go see Christina at this store. Like I said, she is amazing! read more

Daniel's Jewelers - Two 1/2 ct stackable wedding bands bought from this store to compliment my engagement ring - Jewelry Near Me - Fairfield, California

Christina was the best she helped me find the perfect gift for Christmas and my daughters birthday, o recommend Daniel's jewelry on Fairfield and askfor Christina. read more

Came in here not knowing what kind of ring to get to propose to my girl but Grace really helped me out she was friendly and patient and very knowledgeable of all the rings they have and Grace and Cristina really helped me get an unbelievable price... Grace and Cristina you are very professional and awesome thank you so much!! Much love!!! JUNIOR read more

I was looking for a diamond necks lace and bracelet for my upcoming birthday and was greeted by Christina who helped me pick out the perfect set that I was really excited about and at a great competitive price. The overall all service and experience was amazing! Grace and Abby was phenomenal as well. My daughter purchased bracelet and my nephew some very expensive but beautiful earrings! Thanks Christina and the crew! Well be back soon!! read more

She will say "I do" as soon as she sees that ring, PLEASE come to Daniel's. As soon as you come in everyone is so kind, so easy to talk to and you will definitely get all your money's worth. My husband and I came to upgrade our wedding bands and I left with a speechless upgrade, and so happy, Not only did I get the ring I wanted but I got 2 a diamond solitaire and my wedding band. I got a great deal for both. They have great customer service, they want you to leave happy never disappointed. I would highly recommend this store over any other, we went to Many but nothing compares. You can't beat the prices, the kindness and the excitement that the workers share with you, and the quality you get. I will post my ring later today when I get it. read more

I was looking for gifts for Christmas in Solano mall and passing by Daniel's Jewelry store and I hear the sweetest voice say "Hi how are you ? Come on in we have great sales going on come in!! Of course I usually don't buy Jewelry because of affordability right now but she was so welcoming and friendly I said ok but I probably can't afford anything in here right now and she said you'd be surprised! Grace is her name and she helped me find something special for my mom that I know she's going to love!!! Grace thank you for your outstanding customer service and warm welcome into your store!! It's rare that you find amazing customer service anymore but she truly made my day and please check them out if you're looking for something special like Jewelry!! Thank you Grace for being so gracious to me! I wish you continued success always! Happy Holidays to you!! read more

My fiancé and I are getting married later this year and we had yet to find his band. One random day at the mall, we walked by Daniel's Jewelers and one of the associates, Mel, asked us how we were doing. So, we went inside to look around and Mel was really helpful in helping us find the perfect band for my fiancé. Mel was really patient with us since we were a little indecisive of what we wanted. She asked my fiancé questions in order to narrow down what would be the perfect band. Mel suggested the Tungsten band, and we instantly fell in love with it and purchased it in a heartbeat. If I ever need any more jewelry, I know just the person to go to. read more

Stopped in today and Christina made sure to give us the best customer service! She worked with our budget and made sure we left happy with exactly what we wanted ! We'll definitely be coming here for all of our jewelry needs from now on! read more

I'm extremely happy with the service I received from Christina and Christy. Came in to purchase a ring for my husband for our 5yr anniversary. Made the process easy and fast. Very knowledgeable on jewelry. Highly recommend.! read more

Love this place! They always help me out here, everyone is very sweet and is willing to help. They helped me out with my credit a lot. Cristina, Christy and A.B help me all the time. If you guys ever need help ask them. read more

I was just looking through the inventory and I noticed they had this beautiful little girls bracelet and I decided to get it from my daughter and had it engraved it was super fast and easy process. Mila help me and walk me through the whole process from the engravers she has such great customer service kindness and helpfulness thank you for the beautiful gift my daughter will love it. read more

Had a fabulous experience at Daniels in the Fairfield mall! I was greeted by A.B and got the process started w looking for my wedding band. My ring has a big center stone so it was difficult finding a band that fit flush... Shortly after a few try-on's... Christina, the manager stepped in and helped because I had a unique shape and more customers were coming in.... Christina started "thinking outside the box" and found a set that actually fit my ring perfectly! The price was negotiable and she was able to make it all happen... I left one happy customer! Thank you again A.B and Christina!! We will definitely be back! read more

5 stars hands down. I had the best experience with Christina. I got turned down by a couple other jewelers but Christina made sure I got the BEST approval odds! Thank you girl! Highly recommend. read more

Great customer service. Very nice and polite ladies (Christina, A.B. and Grace) Will be back soon

This Diamond Store is the most Awesome place to go to for anything you want to give your special someone from small to big piece choices and the manager of this store is the happiest funniest and very patient with their customer service skills and doesn't put you under pressure to purchase anything. I had no credit established throughout my life and guess what Christina somehow worked her magic and now I am finally getting my credit established and super low monthly payment. Thank you again Christina the Store Manager R Chambers read more

I was able to get a great deal on 2 silver necklaces. Christina helped me out and was even able to fix a necklace I had already had. I strongly recommend checking them out if you're in the market for some jewelry! read more

Great customer service The manager was so helpful Christina was helping me with all the credit options They got beautiful pieces jewelry read more

My boyfriend and I had the pleasure of working with Grace and Christina. We were able to make our dreams come true with a beautiful wedding set. They were excited about showing styles they felt would meet our needs. They also made sure to be extremely clear with the whole entire process. They didn't hide anything and made sure we were completely satisfied. We felt like we left making new friends. I would recommend anyone to go here for any jewelry needs. 5 stars all around. read more

Daniel's jewelry store racially profiled me, I went into the store to look for a men's diamond ring. I saw something interesting and asked if I could see it and whst was the price. The sales person asked me for my ID, in which I responded what do you need my ID for, she said it was the store policy to show my ID to just look at a piece of jewelry outside of the glass case. I obliged, looked at the ring, gave it back, got my license and left the store. Before leaving the mall entirely I went back into the store and made a complaint stating I was offended by their actions and if this is how they treat a potential customer, then I would never spend my hard earned money with them. Please do not patronize Daniel's Jewelry. read more

My husband got my ring from there & loved it !! Good customer service is always nice especially when getting something so special ( also got his ring there ) they have good reasonable prices . My husband went in confused over the payments he was making monthly & we went in to ask & the nice lady took her time to explain to us until it made sense & was very patient while explaining . It's nice to feel comfortable & not feel like your being annoying or anything thank you for your good service Daniels jewelry ! read more

Went in to buy myself some diamonds for my bday and Mila was sooo helpful! Her and Christina were able to get me a great deal on the perfect ring and I really appreciated their customer service and friendliness read more

Grace and Christina were such great help. Excellent customer service and so friendly. I loved my purchase and they gave me such a great deal . I highly recommend coming to them for all your jewelry needs ! read more

I did not plan to buy jewelry this year, yet while I was shopping with my mother Christina was hanging out at the counter near the entrance and nicely chatted my mother up and was very polite, she then, of course,(it is her job) showed us some real deals, different style options listened to both of our (mostly mine) insecurities on picking out jewelry for my wife (even asked to see a pic to check out her style). Christina was not only patient but very informative on store policies which made us feel better about our decisions! By the time we left, we felt great about our gifts and loved the wonderful service we received. Thanks, Christina!! read more

Christina was excellent and attentive and gave me a marvelous selection to choose from. Made sure that everything was at the highest level of customer satisfaction. I would suggest anyone seeking a gift for someone special to find this place. read more

I would never recommend this place for jewelry repair! I needed to get my wedding ring sized and prongs reinforced (I have never broken a prong in the 17 years of owning my ring) and found that my former jeweler had closed down and was replaced by Daniel's. I took it there and when I explained what I needed done to the sales associate, she said I needed to wait for the manager. It seemed that once she learned I was interested in repair and not a sale, she did not want to help me. After waiting some time, and with little acknowledgement, the manager finally said that this was a repair that they could do. When I got my ring back it was sized properly but a prong (which wasn't previously broken only worn) broke within 3 days. When I took it back, the manager gave me a hard time about it indicating that it was my fault ... when I asked what material they repaired with, she said it was silver like my ring (I corrected her that my ring was platinum dipped in white gold). She indicated that she would send it to her jeweler and have it back by the next week and begrudgingly that they would cover the cost "this time only", but then called me after I left and indicated that it would be over a month because she wanted the husband of the jeweler to do the work to ensure that it would be done properly. When I finally picked up my ring after being called 6 weeks later, I was told to look at it closely because they would not be responsible for any problems with the prongs and that I would not be able to come back here. It looked ok at face value, though how would I really know the durability of their work? Now, a couple of months later, after a broken prong, I am in search for a new jeweler. read more