Sandra at zales is the girl you want to go to! She's so friendly and gives excellent customer service! I had a slight issue with rude customer service with this store a week prior, with another team member but Sandra has really put my faith back into the sales team! She deserves a raise!!! Thanks again Sandra!!!!! read more

Bought a plated ring, and less than one month later, it was completely tarnished and had turned silver. When I went back they re-dipped it for me and not even one week later the color is gone again. They told me it should be redipped every 6 months- yet it has lost its color within a weeks time. I don't wash my hands or the dishes with my ring, I'm very careful with it and the color has tarnished completely, very easily. Super upsetting. read more

I made a visit to Zales to purchase earrings for my mom for Mother's Day. Gloria helped me and was very patient while I was searching for that perfect gift for my mom. There was a 50% off sale. Gloria signed me up for a rewards program and was able to get me another 5% off my purchase! Thank you, Gloria!! read more

I have several peices of jewelry from Zales. I get the ones with diamonds, checked every six months so I can keep my diamond bond up to date, this is how my diamonds get covered incase any fall out. I just keep a copy of the diamond bond in my car for easy peasy diamond bond check!!! Great customer service. read more

I've been here a couple times within the past year. Both times, the employees were extremely helpful and patient. Even though I was very unsure and indecisive about what I wanted, the employees were very kind and understanding. When I came during a slow time, they greeted me and helped me with what I was looking for immediately. It can be a bit hard when there are customers outnumbering employees, so I can understand why some reviewers felt like they were being ignored. However, after waiting around for the next employee to become available, I was kindly and politely assisted. Thank you Zales' employees for demonstrating what customer service SHOULD be (but sadly oftentimes is not reality. My recommendation is to come to Zales and to not bother going to that other jeweler across the street). read more

It is really starting to be a pain to come here. My husband bought this beautiful ring and band from Zales when we got engaged. Now that I have been coming to get it cleaned and checked every 6 months as required, each time there has been an issue. Every single time I've come so far they are unable to find something. They either can't find the original purchase, can't find the number or name it was purchased under it's always something. So my last visit I was informed I shouldn't have an issue anymore. Now today I go in and again they can't find any of the original bond and paper work. How is this still happening? Their system sucks! This is now the 3rd time this has happened so I figured it's now time to write a review about it. I am supposed to go back for a cleaning in September. They claim this shouldn't happen again however, that's what they said on my last visit. I will update my review if I have a better experience in Sept. read more

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Racist staff. Came here & witnessed the staff completely ignore an African American man with dreads. While everyone else was greeted & informed of a waitlist, they acted as if this man was invisible. I had to walk over & let him know about the waitlist. He had already been standing there for about 15mins. I told one of the women working that I noticed he was completely ignored & she said they were "involved with their guests" & seemed completely unapologetic. This was a lame ass excuse because anytime other people walked in the door they were greeted & told to put their names on the waitlist. Both of these employees walked past this man several times & he obviously needed their assistance & they continued to walk away as if he wasn't even there. Absolutely disgusting treatment. Would definitely not shop here. read more

Amazing staff!!! The ladies are knowledgeable and every time I've stopped by, I've left with a new piece. It gets crazy busy, specially when when holidays come up, but I've never been rushed and they take their time to show me and teach about diamonds. They have a waitlist right at the front of the entrance and it may take a while if there's people already waiting there. I don't mind waiting I love that they don't push you to buy or try to upsell, they show me exactly what I've been looking for or similar things. I've been there when people get frustrated for not going fast enough or waiting for a long time, but that's what happens when it's holidays and they only have 3 people working. This where I'll get the rest of my jewelry....no other place. read more

Zales Outlet - My new Vera Wang ring!!! - Jewelry Near Me - Vacaville, California

After dealing with this Zales I'm never giving Zales my business again and I've advised my family not to as well. The quality of the jewelry items bought here is POOR, and on top of that the repairs services here have been horrible. I've had to repeatedly send my items back multiple different times. If you're going to be paying good money for your jewelry, take your money elsewhere. The sales reps like to ignore customers too. When you walk in and you're the only customer in the store, expect to go unacknowledged! All while they continue sitting down and continuing conversations amongst themselves. read more

If I could give 0 stars I would! This place is awful. My husband lost his wedding ring at work so I went to buy a new one, the size was wrong so I went to exchange it (mind you I just had given birth) went in and it was busy and everyone was rude plus my infant started crying so I had to leave after waiting 15 mins for someone to help me. When I came back a week later they told me I could no longer return the ring as it was past the 30 day policy. So I bought another ring that was actually a tad more costly. Then I left the country for work came back and had to return it as it also didn't fit my husband. I was one day after the 30 day return policy and again they told me I couldn't return it. they also told me they don't give store credit or exchanges for lesser value I will NEVER shop with Zales again. I suggest nobody shops here. They are awful. read more

Worst service imaginable. I will NEVER shop Zales again. Brought wedding ring in to have it cleaned and serviced. Informed that I missed my 6-month inspection, so now it will cost me $$$$ to replace small missing accent stones. Zales refused to clean or tighten existing stones. read more

So this store really deserves 4 stars but unfortunately I had to take two off because of the Jeweller that they brought in. Let me tell you more. I brought my diamond ring the day they had the jeweler so I could inquire about getting an upgrade on the center stone. The jeweler told me that my ring was fake and that any heat used to change the stone would cause the metal to peel off. He also used a questionable machine that identifies diamonds vs other stones such as cubic zirconia and white sapphire to tell me that my diamonds were fake. The reason I say it was questionable is that it kept giving different answers for the same stones and I could see what it was saying. Then he had a zales employee use another one of those machines and this lady turned it so I couldn't see what it read. She claimed their were fake too. The jeweler tried to sell me another diamond set but I declined. I went to, not one, but several other jewelers who told me that my diamonds were real. Many of these jewelers looked with their eye pieces and others used the same type of machine that they had at zales. I even had the center stones changed, and guess what...the metal didn't peel off. I was appalled at how blatantly the jeweler and the lady at zales outright lies to me. I went to tell the manager of the store a week or so later. He said he couldn't really do anything about it because the jeweler was from an outside company. I'm not sure how I feel about that. It was such an awful experience. They made me feel like a fool. It's truly a shame. Let me tell you why I still give three stars. If it wasn't for the poor choice in unethical lying people I encountered above, I would've given them 5 stars. The other employees have always been welcoming, kind, and helpful. As probably everyone knows, zales jewelry is beautiful and of high quality. Having the outlet available in Vacaville is awesome. I've purchased several pieces from them over the years. read more

My fiancé and I went to Zales Outlet today to look for an engagement ring and wedding band for me since we are getting married soon. Originally we were just going to buy an engagement ring and use a couple of rings we already had for bands until I got back from my deployment. That way, we would have a lot more money to spend on something we really loved versus something temporary. We met Marilyn and my fiancé and I explained we were on a budget and how we did not want to spend more than $300 on an engagement ring. Well, she showed us a few that were within the budget and surprisingly, my fiancé said she wanted something a little bigger. (I was not expecting my boo to say that at all.) So Marilyn showed us a couple more and finally we picked out two that we liked and I ultimately told my fiancé to pick the one since it is coming from her. The band that goes with it is absolutely stunning too! Marilyn did a great job at showing us what was available in our budget and was just the sweetest lady. We even found my fiancé a wedding band that goes well with my set too! I have never been a fan of Zales, Kays, etc. I always loved Tiffany's and James Allen, honestly. But after Marilyn helped us with our rings and even congratulating us and giving us hugs, I would go back there as long as she is working there. She definitely deserves a raise because she did not try to pressure us on something more expensive or even guilt trip us into paying more for a ring...which unfortunately has happened to a couple of my friends over the years. Instead, we paid thousands of dollars less on rings that look beautiful and now can have an even nicer ceremony later on. Originally, the sapphire/diamond ring I wanted was about $4000. The matching band was $2400...and then we would have had to get her a ring. We literally saved about $5400! Thanks to Marilyn for showing us beautiful rings and for having exceptional customer service! We will always remember you for being so sweet and giving us hugs and well wishes =) read more

These dumbass employees does not know what they are doing. Couldn't even do a simple return transaction.

I had a great experience. Lindsay was phenomenal! Lindsay is no longer at the location, but everyone who helped us afterwards was polite and welcoming. My great grandmother's ring was sent off to put the diamond in a new setting. I was a little nervous about that portion. If anything happened, I couldn't replace it on a sentimental level. They really eased my mind with their process. They show you unique items in your diamond and take pictures. You receive receipts, pictures, and emails. You can track the progress of your piece. My ring was completed on the date promised. It was less than the estimate. I could not have asked for a better experience! We purchased my fiancé's band at this location. We plan to get my wedding band at this location. No one was pushy with us. They really didn't even know our budget at first and they were polite and assisted us regardless. I gave them a budget for the setting and was given an array of options. I am thrilled with my ring! read more

Zales Outlet - Jewelry Near Me - Vacaville, California

The staff here are patient and very helpful! They walked my new husband through his first jewelry shopping experience and luckily for me, it was so positive he promises to go back They have a beautiful selection for every price range, highly recommend! read more

Zales Outlet - Jewelry Near Me - Vacaville, California

Friendly staff and helped my fiance purchase my dream ring(bridal set). High quality products and a beautiful selection of jewelry. Highly recommend their bridal sets to everyone. The prices are also a steal. Check out their Black Friday sales! I saved almost $3000 on jewelry pieces. read more

Zales Outlet - Jewelry Near Me - Vacaville, California

I bought a citizen echo watch from here and had it sized and wore it home. Two days later the watch fell off my wrist due to the pin falling out. I went back to the store and the man who had sized it when I bought it said he didn't have any pins to fix it I offered to have him remove a pin from my old citizen which he did and said it would never happen again. Well it did my watch fell off at the gym. I went back again and was told I would have to pay $50 and the watch would have to be sent out and it would be 5 weeks to repair. I have bought several items from this store but somehow this watch didn't get on my account and I can't find my receipt but why should I pay $50 for their inability to stand by their product. The woman who helped me was inept and had no customer service skills whatsoever, she initially told me that the pin the man put in was too short that's the reason the watch kept falling apart. Zales does not stand by its product. Zales staff are untrained on standard customer service methods. They caused this problem so why should I pay for it to be corrected. I hope management reads this and offers a fair solution. read more

I have a Zales CC, we have been a Zales customer for over 12 years. Our 1st set was beautiful but when the gem could not be replaced, they offered a credit towards an upgrade. Which we took happily and got a whole new beautiful rose gold set for me and my husband for our 10 year anniversary. Now here is where THIS store differs. Yes, I may have walked in looking like a mom mess, stroller, hair up and yoga pants... guess that meant I was a waste of time? We walk all the way around twice and was still ignored and they were not busy. When finally approached, the young sales lady was looking through paper as if I was a bother. I asked where the rose gold section is (in the other Zales, they are generally placed together with a few pieces in other sections.) She says all over, waving her hand everywhere.... and that was it. I then explained, I am looking for something to match my set....and she shows me wedding sets(????) Key word : MATCH!! Needless to say, we walked out empty handed and may just take up others advice sadly and shop elsewhere. Customer service is key. If someone wants to spend money on something that is worth thousands, you expect excellence. That is not what we got. We got disappointment. . read more

Cecile, is always amazing assisting me w/my special selections, she takes her time & insisting w/questions & concern, most of all the surrounding team Lisa was my initial welcome to Zales, but now that she's moved to another store these associates are clearly an expression of customer service! read more

Their jewelry is decent, but DO NOT GET THEIR CREDIT CARD. Their credit card is designed to screw you if you dont pay it off early enough. The store associates told us our payments were due on a certain day, so we came in early every month to pay it, only to find out on our very last payment that our due date was 2 days earlier, but the promotion (0 interest for 12 months) end date was a whole 12 DAYS earlier! and now they added on ALL OF THE INTEREST. It's not like they do the sensible thing and only charge interest on what you owe, but they charge the whole thing. When we called the company to figure out how this could have happened, they basically said "tough luck". So to summarize, they screw you over with the dates. They will tell you it's due AFTER the due date, your promotion ends before your due dates, then you will be stuck with ALL of the accrued interest and blown off by the customer service. read more

Went in to buy a nice watch for my baby for his birthday last month. Ok to decent experience then. Service was good and I felt like I got a good deal. Went back a few weeks later to get the watch re-sized and a new battery (dead already?). Also, this time I took my boo with me as we were interested in looking at wedding rings for our upcoming nuptials. Almost an hour later, we determined 2 things: 1. Everyone, and I mean everyone who works there knows NOTHING about any of the merchandise they sell. I can not and will not spend $ on something if the "sales" person can't tell me one thing about it. I mean, you have ONE job. And that is to SELL! 2. Jewelry there is pretty mediocre anyways. read more

The branch manager examine the watch that I had as a gift and immediately was able to put in a new battery and to take out a link so that I could wear it his expertise and concern was refreshing I will come back to his store for future purchases. read more

Maria the manager upfront and Emily also were really friends and professional to helping out and keeping me up to date with my repairs. !

As far as the store itself the staff is very pleasant to work with, I'm very picky and can notice a lot of details. I came in got a men's wedding band with diamonds and a woman's engagement ring as well as wedding band. The men's wedding ring had deep scratches in it so he ordered me a new one, the new one came in sized already which was weird and it was more messed up then the original so now the manager is ordering a new one once again. Zales jewelers suck and the quality of their work but as far as the staff they are doing the best they can with what they get. read more

I went in and the atmosphere and friendliness of the sales staff was awesome. Marilyn S. Was very nice, she is very knowledgeable and listened to the needs and wants of the customer. No hassle, no issues. Great purchasing experience. I will be back! Nathan Justin read more

THE STAFF HERE KICKS ASS. Theyre some of the most helpful and patient people ever. Come see Lindsay. Shes very helpful and she knows what im looking for and she also tries to work on price if budget is an issue :D read more

Me and my Fiancé have been into this store twice, once to look for an engagement ring and the other for wedding bands. Both times Marilyn did an amazing job helping us find the perfect rings that were within our price range! She did a great job walking us through the process and didn't pressure us whatsoever. The outlet store always has a ton of sales going on so we were able to get 5800$ of rings for about 3000$. I would definitely come here again! read more

I wish. I could give this place 0 Stars ruin an engagement ring then act like its no big deal... Ruin the original setting then put it in a new one that's not the same setting and say because the setting is close enough that's all they can do! proceed to tell me I can have my money back or take a ring I'm not happy with to bad so sad.. called customer service and she tells me the same thing and if I buy a new engagement ring with them MAYBE they will give me a discount on a new one MAYBE! I will never by jewelry from them again.. not like they care whats, one person, to a corporation like this... all I know is I'm going to have a friend in the diamond business #SHANECO here I come! read more

Awful customer service. My boyfriend and I were blown away with the lack of attention and awful customer service we received at the Zales Outlet in Vacaville, California on Thursday, November 20, 2014 at 7pm. We walked in and were told to look around and that someone would be with us. We looked at the engagement rings, and found a few we were interested in seeing. We're getting married soon, and we were ready to make a purchase. We stood there for 20 minutes, and no one said a word to us. One girl was sitting in the middle of the store on a computer actively trying not to look our way. Another girl was sitting in the corner of the store on a computer with her head propped up by her elbow. And the one salesperson that greeted us at the door was helping a couple mull over a $100 watch purchase. We walked out at 7:20pm, with no one in the store even so much as looking our way for 20 minutes, when they had 3 salespeople on the floor. BTW... we are not a couple of teenage kids looking to waste someone's time. We are 30-something's with steady careers, well dressed and educated. Guess we thought this company would respect any customers that walked through their doors with respect, but that couldn't have been farther from the truth. Do yourself a favor, and spend your hard earned money in a place that deserves and appreciates your business. read more

Have always had a great experience here. I have purchased a few rings and watch from this location. Always friendly and accommodating. Luis is great and was able to answer all me questions regarding a ring I previously purchased there. Go see see him. read more

Knowledgable staff that put up with a neurotic couple trying to find super specific engagement rings with grace and patience. They didn't have much of a selection of tungsten and titanium rings in stock, but they were able to assist us in sizing perfectly, and ordering the perfect ring for my partner exactly to his desires. read more

If I could give this location zero stars that would be generous. Customer service was awful. I was ready to purchase when the rep left me to attend to a layaway customer. It was not her decision but done at the suggestion of her manager who was only waiting on a customer admittedly window shopping. I guess she incorrectly profiled me as someone less likely to make a purchase. Classless manager regional office.... I made a 1K+ purchase where my business was appreciated. read more

My husband took his watch to Zales in November for a simple change of battery. Clerk broke the stem. Outlet store sent it to Zales repair. We have still not received the watch. I would NEVER recommend Zales Repair dept. Communicating with them under their "new system" is next to impossible and outlet store says the customer is now responsible for communicating. read more

I've been in here multiple times, whether it's making a payment or making a purchase. Every single time I've received horrible customer service. I am always the last person being helped. Other guests will walk in and they will assist them first. Given that I look like I am not old enough to afford jewelry, that gives them no reason to treat me any different. read more

It totally depends on who you talk to... I've been in there a couple times just to look around, and they were wonderful! Typical selection, and they have a lot of sales. But, for the two women I worked with, the claws came out when my checkbook did. Suddenly the sale wasn't valid, even though I had called to confirm the day before. Had to fight with them a lot. Ever since then the two women, there's one with dark brown hair that is medium length, and she's probably in her 40's, are very rude. Then again, there are a couple other people that work there that are always kind and helpful. So it totally depends on who you talk to. But I'm happy with my purchase, and love the insurance plan, especially for a wedding ring. I get it cleaned every 6 months, and I can send it in for deep cleansing for free. So far no stones have come loose or anything, so really the insurance hasn't "proven" itself yet, but so far so good. Only problem is this is an outlet store! It's different from the regular! So there are problems when I go to get my ring checked at another store because they are looking for a gold number or something which I don't have. It's very weird, and I wish it wasn't that way. Decent store though - I'm satisfied. read more

My one experience with this store was wonderful. I came in to return an online purchase because it was the wrong size. I ended up exchanging it for a ring they had in stock from the same Cherished Promise Collection. The ring I exchanged was the same price (after a 40% store discount) and looks much more expensive than the ring I bought online. The associate was very friendly yet professional and seemed like she could have been a manager. Awesome experience! read more

Got a Christmas gift for SO but unfortunatley she thought it was a style for older women. Return was easy, no questions asked. Gives me the confidence to try again :) read more

I am so appalled with the lack of customer service! My husband and I stood around for at least 10 minutes and ended up walking out because we were being ignored! We were not greeted upon entering. There was an available sales representative but she was too busy making small talk with a client that was already being taken care of by a different sales rep! read more

I am a repeat customer for Zales because they are always friendly and the price is Always right, except for this visit. I went in to purchase my husband a watch for father's day. Both of the associates that were working were with someone so I waited 20 minutes and they were still occupied. Neither one said hello, we will be with you as soon as we can, nothing!! How can you work in a jewelry store and not even acknowledge someone who walks your store! Needless to say I left and will go to another store. Very, very disappointed. read more