Jay helped me out pretty well, I was in and out nice and quick. Top tier customer service.read more

I had a great experience working with Juan. He took the time to review my account and helped me…read morelower my monthly plan without making me feel rushed or pressured. He was friendly, knowledgeable, and explained everything clearly so I understood my options. It's refreshing to receive customer service from someone who genuinely wants to help instead of just trying to sell you something. Thank you, Juan, for making the process easy and helping me save money. I really appreciate your excellent service!

Adam at Telergent is a compassionate consultant who cares about his clients. I have worked with…read moreAdam in multiple deals for almost a year now and he hustles and carries his share of the project from beginning to end. Another benefit of working with Adam at Telergent, is his unending energy and ability to put together many businesses to bring the best outcome of his customer. He truly understands networking, telecommunications, and the burgeoning cannabis industry. Thank you Adam for helping me throughout our projects!

Passionate, dedicated and informative. Adam genuinely cares to see everyone succeed. He is…read moreconsistently supportive, positive and honest. I promise you'll never be disappointed by the customer service and knowledge that Adam and his super team delivers!

I heard about SouthBay Internet about a year ago but did not believe they could do what they're…read moredoing. I'm extremely pleased with my service. I called South Bay Internet (SBI) Friday, told them I was recommended by several neighbors but I wanted to know what was the difference between their service and my HughesNet service that I've had for a year and a half; one thing she said was there are no data caps with SBI. I love that. Usually 2-3 days into my monthly cycle with HughesNet, everything is buffering, and never plays, I guess I exceeded my data usage and I refused to buy more. So I've never been able to enjoy Netflix, Hulu, Amazon prime movies or any of that, only if I use my cell phone I was told Paul, the owner, would call me back to make an appointment ; he did. We scheduled the installation for Sunday (can you believe that!!). It took maybe a couple hours to hook everything up. Once we set up a Network name and password, Paul had me hook up whatever I needed to the internet and he verified the signal strength before he left. Everything was working beautifully and continues to do so as I write this review. From my initial phone call to the company to my interaction with Paul it has been nothing but five star. Extremely professional. Paul told me if I have any questions or problems to call him directly. He stands behind his work/company name. If you have smart TVs, as most people do, or cameras, those things are very draining to your Internet system so running these things, uses data. I was a Spectrum Internet customer for years before I sold my condo and moved to my current location, never thought in terms of struggling with the Internet. I've already thanked my neighbors for the recommendations now this is my recommendation to YOU!

Paul the owner is the man. Very thorough, no mickry mouse, almost OCD with his work, paid a…read moreattention to details. When we shook hands for our goodbyes I caught him walk to the back one last time to check his work. That's almost fanatic diligence. I wish all owners were this dedicated to customer satisfaction. I'm satisfied with his company, in satisfied with his service. 5 big stars!

Terrible service. No help desk!!! Service does not work and…read moreno way to contact them. No phone. They use to be awesome and a great company but now there is no service

Lots of problems. They have been hosting us for years, but between May 2013 and June. They have had…read moreus down 3 weekends. They do changes without notifying their clients, and then follow-up is less than satisfactory. An example is they moved us to a server that did not support sql databases in May. It appears that they did it again in June. As a credit to them, prior to these experiences, there were no issues. They appear to be making changes to their server structure. In my view, they should either be aware of their clients needs, or contact their customers about changes that could negatively affect their clients. This has been a hardship on us because our data is accessed primarily in the Spring/Summer/Fall and on the weekends.

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

excellent experience with LA Wifi Guys!…read more I had a crappy security camera set up, and a failing doorbell cam and needed them replaced. Out of frustration, I was determined not to cheap out and dug into the options. Ubiquiti had a solid reputation for quality and reliability, so I went about finding someone who handled their products. Yelp was a great resource and I narrowed down my choices to LA Wifi Guys, as their information gave me the most confidence. Made an appointment and David came out. Really liked his approach. Honest and transparent and not hustling me for upsells. He described my options clearly and it was easy to decide what I wanted. Not cheap, but very fair considering the higher quality solution and more experienced installation. It actually cost notably less than my original set up, which was done 6 years ago and had less features and most of all turned out crappy. David gave me an estimate for parts delivery, which turned out to be exact, and we made the install appointment for the day after. He came in and was very polite, careful and steadfast. He also was great at explaining how to operate my new system. But most of all, weeks after the install, I am sooo happy with it! Really great setup with excellent user interface and excellent camera resolution. I've already shared videos and stills with the neighborhood (as we are having coyote issues), and it was so quick and easy to do. A+++ experience all around! Thank you so much, David!

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.