I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Customer service is terrible! I've had to call them at least 6 times and wait on hold forever…read morebecause of a phone that I ordered never was shipped and then they sent me another one but changed the phone number and I'm having a nightmare trying too get it fixed. Every time I call in they give me another number to call and I have to start all over. I have 6 lines with AT&T and have been with them for 20 years but I'm so done with them.

I had an AT&T technician knock on my door yesterday, their fiber plans are reasonably priced so I…read moredecided to talk them. Turns out to get AT&T internet, they wanted a $20 fee up front and then to run a full credit report on me. Granted $20 isn't really that much money, but the business plan that created this goes against my grain. To make matters worse, they wanted to run a full credit report on me, although they told me it was a soft pull. I turned down the service and think any large internet provider that asks for money up front and to run a full credit report on you should be avoided. You can make your own decision though.

My husband is bedridden and his live tv keeps going out. It's been that way for many months. I…read morecan't remember how many phone calls and technician visits. Today a technician finally arrived just after 10 am. Live started freezing up just after 9 pm. Comcast was supposed to come out three days ago. They canceled my appointment because the signal coming in to my apartment is strong. They didn't call or email me to share this information. I had to call them. Now we have to wait four more days for some incompetent technicians to come out. Last time his tv was completely out for eleven days. Wouldn't have been that long if the first technician that came out knew what he was doing. He got frustrated and said that he had to return the next day to finish. I called customer service to verify if the guy was telling me the truth. They said if he promised to return, he would. He didn't. I had to make another appointment that was five days out. When that technician showed up, he couldn't quickly locate enough working boxes. Most of the equipment the technicians have on their trucks is refurbished. Whoever does that for them, does a very poor job. Every tech that has come to my home complains about the refurbished equipment. This company should not be in business. They do not care about their customers. They should call themselves "fini". The French word for the end or finish. Unfortunately, I had to leave an undeserved star. They deserve nothing including my hard earned money.

2 days ago our service was suspended due to the storm. Call me crazy but I don't see you one…read moreXfinity or Comcast truck out there for the last 2 days. And when you look at the outage map it only shows one spot. I'm just curious where they're at and what they're doing I haven't had any sort of communication nothing. But when it comes time to pay that bill they sure are going to take it out. I normally have very few problems with Xfinity other than I believe they're a little overpriced but in a situation like this how they're just letting the service go disconnected instead of actually attempting to fix it like y'all knew about this days ago why is nobody on top of this. I don't get it