Customer service is terrible! I've had to call them at least 6 times and wait on hold forever because of a phone that I ordered never was shipped and then they sent me another one but changed the phone number and I'm having a nightmare trying too get it fixed. Every time I call in they give me another number to call and I have to start all over. I have 6 lines with AT&T and have been with them for 20 years but I'm so done with them. read more

I had an AT&T technician knock on my door yesterday, their fiber plans are reasonably priced so I decided to talk them. Turns out to get AT&T internet, they wanted a $20 fee up front and then to run a full credit report on me. Granted $20 isn't really that much money, but the business plan that created this goes against my grain. To make matters worse, they wanted to run a full credit report on me, although they told me it was a soft pull. I turned down the service and think any large internet provider that asks for money up front and to run a full credit report on you should be avoided. You can make your own decision though. read more

December 2024: The Internet seems to be working but it's the customer service and technicians that are the problem. There is minimal communication as people come and people go but cables are still strung across my yard and that of my neighbor's yard since Nov 18th; it is now Dec 11th. It is an eye-sore, especially during the holidays, but it is also a tripping problem. It requires repeated calls to AT&T but each time a technician arrives they have no knowledge of why the cables are still exposed and when the issue will be addressed. I do not blame my neighbors for being irritated by the hazards of exposed cables. If I had known about the installation impact to my neighbors and the poor AT&T communication, I would have gone with another provider. read more

This organization does not respect it customers. I had a scheduled appointment for 08/13/2024 between 8 a.m. and noon. It is currently 3:14 p.m. and do not have a technician assigned to my service request. Oh, I failed to mention that my service is down and has been since Sunday at 4:00 p.m. I do not appreciate waiting any longer than 4 hours for a technician to show up to resolve my issue. This whole day has been a waste of my time. My suggestion to all the readers of this post is to get another provider AT&T Fiber does not care about your business. read more

Spotty service, awful tech who wouldn't listen nor answer questions and left rather abruptly w/o checking to see if we were happy with the set up. Furniture left right where it had been moved for access. And sometimes the service didn't work at all in numerous places in the house. All that and with autopay they have reached into my bank account for a charge they told me I wouldn't have to pay and are on the hunt for more. How do I stop them? I'm not hard to please, especially when I get what the company says I will and I ask for it. But pleased isn't in the list of words I'd associate with this company. I'm so tired of typing their name. I will be thrilled when this nightmare is over. read more

Stay away from A T & T. They are unethical in their business practices. They have equipment in the public easements in the neighborhood. We called them to tell them they had a hole that had become uncovered. They needed to replace the cover. They are trying to charge us $99 for coming to replace their cover. We have children & pets in the neighborhood that could step into that hole. We were trying to be a good neighbor & AT & T is now holding us responsible for their equipment. If you have a choice, don't use AT & T. read more

Well, despite a sign that says 'do not not knock on door', their apparently illiterate door to door salespeople knocked on the door today selling their inferior services. I was hoping it was a landscaper who could repair the front yard that their installers have trashed and left a mess after a year of repeated digging. Destroyed grass, exposed cables and illiterate sales people. Yep, I really want your service Well, they were back again today. Knocking on door despite the sign. Disturbing me and the dogs. What does it take for these idiots selling inferior services to never darken my door again? If they can't read then how can I except them to provide any satisfactory level of service? We won't even discuss how they trashed the lawn area in front of my house (twice) and never returned to repair it either time. read more

I've only posted one other online review in my life and it was very positive. That said, these guys are the WORST! After only being 8 days late on my bill they suspended my service and charged me both a $9.95 late fee AND a $35 reconnect fee! Heck, I was often a full month or two behind on my bill with Xfinity and NEVER had my service suspended, late fee? No problem. Service suspended AND reconnect fee after only one week!? Screw these guys! USE ANY OTHER PROVIDER YOU CAN!!! read more

DO NOT USE AT&T. If I could give AT&T zero stars, I would. I moved into a new home that had at&t set up previously.. so I thought starting a plan with att would be easy! (I was very wrong)... I had called them to start internet services and they said that they need to schedule to have a technician come out to my house. They schedule me for Tuesday (anytime between noon-4pm). I request off work to make sure I'm home when they arrive...I was also checking updates regularly on when my tech would arrive via the att website. 4pm rolls around and no tech! I called customer service and they assured me that the tech was still coming & is just running late. Shortly after I receive a call from customer service stating that he is 30 mins away! Prepare for his arrival!! ....it is now 5pm and there is still no tech. I call customer service AGAIN and they tell me first that no technician was scheduled for me (even though I have texts and emails confirming my appointment).. they then say that the tech showed up to my house but I wasn't home (which is false, considering I was home all day). I'm on hold for about 30 minutes and then they hang up on me! I call again. After a 2+ hour conversation, they tell me that the tech was actually running late and then it was too late for him to come. They then reschedule the tech for the next Saturday, promising he will arrive this time. TODAY I GET AN EMAIL FROM THEM SAYING SATURDAY IS OVERBOOKED AND THE TECHNICIAN CANNOT COME TO MY HOUSE. Absolutely ridiculous???? Do you not want people to use your service???? Meanwhile I got zero apologies from anyone until I called to cancel my service (that I was never able to start in the first place). AT&T is pathetic. 10/10 would recommend to someone I hate. read more

They claim fiber optic it soooo much faster switched from spectrum to them and it's been a week and I'm over this horrible service cable skips often when watching tv and internet is nothing to brag about as it is slower than my 5G from spectrum I should have never left spectrum as AT&T sucks! Their on demand shows or nothing compared to spectrum! They don't have shit for shows on demand not to mention this fiber optic crap that is suppose to be so fast when in fact it's a far fetched fantasy... I went back to spectrum bc this service was that horrible! read more

Prior to moving to Charleston, I didn't know U-verse was a thing. Now, having lived in a Uverse only apt community & moving into another-I get it. Bottom line, I hate it. I come from the Land of Comcast, where you can speak to your remote & watch back seasons of whatever your heart wishes. Here's the situation-we are moving in a week. Called Uverse to transfer our services. Sounds easy enough, right? Nooooo. Technician was at our place from 11:30am til 6:00pm because someone shut off our service a week early. And after all that time, he couldn't take care of it. Not his fault. Uverse is just a Shitty internet/cable provider. So we get Day 2 of this. Mind you we are moving in 5 days. But should it be our fault to be without service for 6 days? Uverse sucks. Never would've known what it was had my apt community forced it on us. Bottom line. Don't move into a Uverse owned community. read more

U-verse tv and internet out this morning. 2 chats and 2 calls later I have a service call set for Thursday. Yes! 4 days from now. If you are in Austin and need tv and internet service steer clear of U-verse! Was with Spectrum before switching to U-verse a few months ago and had never had more than a 24 hour wait when something was wrong. read more

Posting this using Verizon's data tethering/hotspot. AT&T has failed me yet again. "Upgraded" my internet service to fiber today over the phone while calling about additional billing issues and overcharges. Sales rep gave incorrect information about the need to have a tech install the upgraded service. Lost all connectivity, both internet and TV. Customer service, techs, and supervisors tell me there's "nothing they can do" until a tech can come out 3 days from now! Can't downgrade, go back, etc. "No going back!" THANKS AT&T! Add this to my list of 1. overcharges on my bill, 2. 3-months wait for DVR equipment, 3. Double-charging for 3 months (we pay through our apartment complex.) 4. Spending countless hours of my time wasted on the phone with this company! The list goes on! Neighbors at Cooper River Farms..better check your bills closely! read more

I have never experienced worse CustomerService. They cancelled my appointment because they couldn't get into my building even though they were supposed to call me to get in and never called. Then customer service told me there was nothing they could do. I have classes started Monday and cannot get my WiFi fixed (unless they cancel again) until Tuesday. Absolutely ridiculous. If they do not show up Tuesday I am cancelling my service and joining with another provider. read more

Poor Wi-Fi service . When I started having problems originally their technician was not familiar with the term " Wi-Fi " ! read more

I've had U-Verse in my home since August of 2015, and so far I'm very happy with the download speeds and service. My household has tablets, laptops, and smartphones, all of which may be running at the same time, along with Chromecast and Google Home. Our speed hasn't diminished once, and we've never had "lag" time with anything streaming. As for customer service, we had one situation where the line was cut from our house going out to the box on the road by our "landscaper" and the tech team analyzed the problem by phone and sent out a service person who had a temporary line installed above ground within a day. In defense of my landscaper, the line was less than 4" below ground, and he was simply putting in some edging around the mulch. The new permanent line took a little longer, and it did seem like that temporary line was becoming permanent, but once we called to follow up on it, they realized their mistake and sent someone right out. The price is not my favorite part of the package, but when I look at my options, listen to complaints from all around me regarding other ISP's, I really can't complain and am happy to refer friends to this service, especially if it'll get me a discount (hint, hint). read more

If I could give zero stars ohhh you bet I would, this is literally the worst company ever. Me and my roommate are in college and we ordered WiFi 36 days ago and the customer service was amazing and then we got played. It's now been 36 days and we have had to reschedule4 times due to their employees not showing up to our house !! They are idiots and their customer service people literally have promised us 6 different times they would come so let me tell you I will be taking my service to FUCKING VERIZON. read more

I've had U-verse for about 8 months and I love it. I've heard good and bad from other people so it most likely depends on your area/address. I previously had WOW and their Internet was great (hardly any downtime) but their TV options, especially DVR, just sucked. As soon I knew U-verse was available at my address, I signed up. I will warn that they say installation takes about 2 hours but it was more like 4 hours (I'm sure there are many factors that affect this). Since I've had it, my Internet went out ONCE during a horrible storm but was literally back up within 5 minutes. I have never experienced Internet service that is this dependable. I have their U-300 TV service with whole home DVR and it's great - you can record up to 4 shows at once (but it will be less if you are only recording HD so I mix it up) and you can watch from any room, including pausing something and picking it up in another room. Of course we are on a intro promotion for the first 12 months so our price will definitely increase in a few months but hopefully when I call they will give us a deal. read more

Terrible. DO NOT FALL FOR IT. AT&T Fiber and DirectTV = Bad, bad, bad. The Internet Tech showed up (barely) on time and was just kind of full of s***. You could tell the questions I was asking like made sense but he didn't want to admit it and so he just gave me the canned BS answers. Fiber Optic internet (at least in Charleston in my neighborhood) has proven to be a joke. Running speed tests, about 60% of the time, you'll see close to the advertised speeds. However - if you want to watch a youtube video or watch a show on Netflix, good luck... It craps out on me all the time. The modem/router thing that they provide is garbage and it's pretty much impossible to 'tether' your own router to it without being a tech wizard and spending 2 hrs configuring the DNS and IP and the HCPTwtf blah blah blah settings. I called in and expressed my concerns and was told over and over again, (basically), "you have too many devices on the network" or "your modem/router must be located in a bad place." Both of those things are BS. I have a 1000 ft2 house and like 10 devices. Comcast could handle it just fine. Don't get me wrong. I hate Comcast but boy do I miss them, now... They ended up sending m a 'new' router/modem in the mail. It was the exact same device and it did not fix the problem at all. They'll also try to point you to their AT&T Smart Home app is crap, too. It doesn't actually really help much of anything. The DirectTV people just didn't show up and after like 2 hours on the phone of them blaming the external company they contract out to do their installs and then that company blaming AT&T, we got another appointment on the schedule. The idiots (and I don't say that lightly) - these guys were bumbling fools with barely any teeth. They traipsed into my house with boots on and tracked dirt everywhere. One guy even sat down on my living room chair. Are you kidding me? They left the wires literally going across my house and running along the front porch - not even an attempt to make it look professional - just the bare minimum. DIRECTV is a joke. The interface and remote and On Demand are all like you're watching TV in 2010 or something. I called and called and tried to get some sort of retribution for them just Not showing up for the first appointment (which I had to take an afternoon of work off of for, and finally gave up. Remember like 10 (or maybe more) years ago, you could access an 'on demand' of sorts by going to channel 1001 or something? That's what DirectTV in 2020 looks like. I have now called and canceled and since then they've called me literally 9 times over the past 5 days. I answered once and per their request, gave my feedback, answered again and told them I've already given my feedback please take me off the dang list and since then I've been called 3 more times. Also - when I actually did speak with someone for 10 mins or so and gave my feedback - they didn't even try to get me back. The girl just was like ok thanks for your feedback and thanks for choosing AT&T. I wanted to say, "I quit AT&T. Yes, 4 months ago I chose it, but now I'm un-choosing it" Think of a better last line, guys! - - - ALSO would like to add that since calling to cancel, I have received 17 phone calls (I wish I could tell you that was an exaggeration, but is not), and 5 out of the 17 times I've answered the phone. The first time, they asked me for my feedback. I gave it. I gave it rather politely. The second time they called I told them they'd already called me 4-5 times and I just spoke with someone earlier that same day. I requested that I be taken off of their list. They had no record of me ever answering or giving feedback. The third time they called, I answered, listened to their stupid 20 second spiel, "like very quickly, very briefly, this won't take much of your time but I hear you're quitting and I wanted to call and get your feedback," I said, "Are you serious? Can you not see any record of me answering the phone twice already and giving my feedback?" The answer was no. I said 'please for the love of god, take me off of your list and stop calling me." She confirmed my name, my email address, and my phone number and assured me I was off the list now and would be for 5 yrs. Since then, I have continued to receive constant phone calls. I answered this morning and again this afternoon. Now I've blocked the number. This company is a F-ing joke. I was already displeased, now I'm pretty darn livid. read more

I called to cancel this service and after 2 hours on the phone, the "loyalty team" offered me enough to stay- after waiting 3 weeks for. Saturday appointment, the technician came, changed all the equipment which did not work and they can't come fix it for another 3 days- and they want me to take a day off of work to be here- done with this company! read more

I didn't know if I could write a review giving zero stars. That's why one star. My bundle with AT&T was expiring so I was looking for a deal. After speaking to 2 reps, I was offered a deal for $154.56 a month. I asked twice if this included taxes and fees. Response was yes. First bill was $193....next was $186. In short, I had to file a complaint with the South Carolina Public Utilities Commission to get the attention of the office of the CEO. This company has the worst customer service that I've encountered. read more

A couple of problems----a month and a half ago was suppose to get installation for tv-internet- home phone for fax ----no one showed when appointment came around. Then decided to give it another try---was suppose to get 6 tvs hooked up with HBO_STARZ_SHOWTIME-home phone-internet---installer showed up on time--but he had zero remotes for tvs---zero-------told us only was going to get HBO and we would only be able to operate 4 tvs---home phone would have a different number---come on people-----zero remotes---installer was very nice and concerned--said company has cut back on ordering new equipment and did not know when more would come in--------so I guess I will stay with Comcast read more

OK, So....UVERSE with AT&T isn't so bad; the internet speeds were good, we never were kicked off of our TV, the customer service was much better than Comcast. However - we move to an area that didn't have the optic cable needed for Uverse; we could still get AT&T, but needed to have Direct TV (satellite) instead of all-in-one service through Uverse. I hope this makes sense. What is happening NOW, is we are constantly kicked off our "Military-Grade" satellite equipment, we have constant "buffering" then messages that we just cant "access that channel' we have had countless tech guys out to try and figure out why our Closed Captioning looks like this" "L*&Hv} UH754G You!" Actual words said to us were "I've never seen that before"... and after sending a photo of the screen to his boss, his BOSS had never seen it before either. So, what did they do? not a new router, that would be too easy. I have had telephone techs "reset the router from the inside", and it seems to help for a day or 2. I had one telephone tech tell me we needed a new router, and they would send a ground tech over to replace it. When he got here, he fiddled with lines outside the house, and said "everything looks good"....and It is still happening, and when i call, they reset things, which erases our recordings (of course).... I am switching to Comcast today, but want y'all to beware - read more

Worse than the stereotype! 3 days and 20 hours!!! of waiting in an empty house for the tech to show up and still nothing. My wife and I recently purchased a house on James Island, SC and tried to go with ATT internet. We scheduled to be connected Thurs June 20 12-4, I take the time off to be there, about 3 I look online and no tech has been scheduled, I called and get some bozo at a call center probably in india, he says something along the lines of "it's ok he's just running a little behind, you're next". 4 o'clock, I get a similar answer. He'll be there just wait a little longer, I call a few more times and they continue lead me on until about 6 I get "they're dispatch is close we don't know what happened, so sorry, let's reschedule. The next Monday. Copy and paste Thursday, because the exact same thing happens, I'm now 12 hours into waiting for the tech. So I think I'll get tricky and schedule Thursday the 27th for 8-12, do you think this helped? of course not, the same thing!! at about 3:30 some poor woman from the call center calls (and by the way, ironies of ironies, ATT a phone company almost NEVER calls, it's always us calling them). She had talked to my wife in the morning and obviously thought someone would show up, she called "just to make sure everything went ok", I could feel her jaw drop when I said no one showed up ... again! she bumbled out a few words and then said she'd call me back and hung up. I'll let you guess if she actually ever called back. Shortly after that I just gave up. I hung out until 6, but since they didn't tell me to wait until 6, I'll be generous and subtract those two hours of wait time! We haven't moved in yet, so we just decided to wait rather than waste anymore time, they're a couple other companies in the area and at this point we'll go with one of them. Oh and btw, one guy did say his supervisor ok'd $20 off our first bill, LOL! I've waited 3 days and 20 hours in an empty house, for a $20 credit. Seriously, all I can do is just laugh and look around for the cameras, this has to be a joke. (We do have three cell phones on ATT and will consider dropping them too, not that the company cares, which is kind of the point) read more

HORRIBLE customer service, we had 3 difference installation appointments, no one showed, when calling they said we cancelled the service or it had to be rescheduled but never told us why. We were told multiple times they would call us back with a new service appointment and they never did. We have up and signed up for Xfinity instead, their call center is in Miami and none of them care about complaints, even if you talk to a supervisor, they just say they'll call you back and never do. I'll be leaving AT&T for my cell service too, this company is unethical. read more

Terrible terrible service. The technician was great and told us how the sales lady lied to us. She sold us gigabit internet but we are getting less than 1mb. This is horrible. RUN RUN RUN read more

If I could give them a minus number for the rating I would. When I signed up with me a few years ago they told what I would be able to do when my contract expired. I did not want the movie channels. When contract ended I could take off the movie channels along with most of the other channels also. Couldn't get what I wanted. Then the last the CBS station for I cancel and went with Comcast. NOw I have waited for about 3weeks to get my refund and Every Monday I call and they say you will have your check in 3 to 5 days. I think that since they can charge us when we don't pay on time we should be able to charge them for keeping our money longer that they should. My next is to get the AT&T cell phone gone AT&T is the worst I have seen ever. If you are wise don't go with AT&T read more

Biggest issue was with adding Direct TV with AT&T. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan. No obligation with any of these channels so we would follow through and call and cancel them. Since January 2017, we have to call in about our bill being too much/incorrect or following up with a "credit" not being applied to the account. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled. We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling. They even offered to lower our whole bill down to $85 a month but we knew that wasn't even going to turn out right with all the issues already. Now another bill that was paid off is being held against us. Now every month we get a warning about our internet being turned off if it's not paid. And every warning we get, we call into AT&T and are reassured that it's just an error. One day we come home and our internet had been turned off. We call and the internet is turned back on and the manager on the call assured us that he will "credit" 3 months of internet. So we will not see a bill till 2018 of January. This is based off being charged for things he saw we were wrongly charged for and as a courtesy. Like always, nothing was applied. We have a bill for this month and warning about our internet being turned off again. We like the products provided, we had Direct TV, and as of right now still have internet and a phone plan with AT&T. Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account. I WOULD NOT suggest getting AT&T at all or taking advantage of any limited time free upgrades. There are more minor issues we have experienced with AT&T and our bills like bundling but overall this was the last straw and switching to a different carrier is in our future. It's not the headache. read more