I called Brian today he got my truck in fast repaired it fast with a very very good price super…read moregreat people to work with I recommend them for anything Auto related thanks Brian thanks Brittany. Terry Massey

Honest Auto Repair is a great business. Everything was explained to me, no hidden fees or extra…read morecharges. I was very impressed with the fast service and terrific price that included a guarantee on parts and labor. Highly recommend.

Took a rim and tire to the Rootstown location to have the tire dismounted. The tire was ruined due…read moreto a large chunk torn out of the bead. It was evident that it was a fresh tear but when I ask to have Chris take a look at it, he refused an told me he had been doing this for twenty years and that was from when the tire was originally mounted. The charged me 10 dollars, ruined a tire and tried to hide it. What a poor way to run a company.

Literally bought a tire less than 3 weeks ago under warranty and as I was getting off the freeway a…read morelittle paas the shop my tire exploded I take the tire back and the man argues with me saying I was driving with no air and my warranty doesn't cover that!!!! like what why wouldn't the tire have air I just got it why would the air be leaving out of the tire unless it was already defected and on top of that I check my tire pressure frequently because another one of my tires have a slow leak so I know for a fact this tire had air Before I even brought the tire back the same man was trying to tell me that if I was hit the tire wasn't covered which already let me know he didn't want to abide by his warranty policy I know if I was the same color as him it wouldn't have been a problem smh terrible experience!!!!! Terrible service SHAME ON YOU GUYS!!!!

Talk about over the top employees...my car started overheating coming home from the vet with my…read moresenior cat. I popped in Valvolene to get off the street. The manager came out to take a look - turns out water pump may be going. She filled it up- and I was able to get to the shop by my house. I've always had good experiences when they did my oil etc. but this was over the top. KUDOS to her and many thanks!!!

I went in for a routine oil change 10/28/2024 mileage 32812 and had no engine service light on as…read moreof yet. The next day Tuesday October 29th after getting my oil change my engine service light came on while driving home from work. Which caused a very high concern for me as I have gotten many oil changes and have not had this happen before. I was unsure if it was a faulty light, so I waited a few days, and the light never disappeared. So, I took it back Saturday Morning 11/02/2024 around 9:15am with mileage they recorded at 32884 and when they checked the problem he came to same conclusion that there was no oil or a lack of oil. They gave no resolve and had a lack of concern for my safety. They told me the only solution would be to pay more money to have oil added, which is a service that should have already been completed. PLEASE DO NOT GO HERE IF YOU CARE ABOUT YOUR CAR.

They do a fantastic job,drill the doors,rockers,cab corners,and tailgate and spray inside all those…read moreareas,when done they put factory looking grommets in the holes.Go early and avoid the wait,well worth the money highly recommend them

Lift broke twice and caused me to have to reschedule both times. When I did get my car sprayed,…read morethey did a sloppy job. The spray made it into my car and on interior areas. They seem more interested in getting as many vehicles through as possible over doing their job with quality.

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

Was treated with respect and was kept up to date with what was going on he didn't do anything with…read moreout checking with me my wife and i are happy with what he did for us

I stopped at the valvoline in Cuyahoga falls to get my oil changed and about 15 mins later 5 lights…read morewere on. I swung by here and everyone headed to my car to help! Within 2 mins I was fixed up and ready to go. Not one comment about we didn't do this not our fault but truly gentlemen willing and able to help however they could! Highly recommend!

Edit: 8/16/24 - I emailed Valvoline customer service as they requested on 8/4/24 and again on…read more8/12/24 and never received a response - either time. Why respond to this post if you genuinely don't care about your customers? To make it worse? I'll update if they do respond. We drove up from Florida to visit family - as we do several times a year - and realized it was time for an oil change. We chose this location based on ratings and proximity to where our family reside. Huge mistake! While we were in line, we noticed a pregnant female extremely upset because the tech caused "$7,000 in damage to her car" and the store refused to make it right. They were telling her to leave the store because she was causing a scene - that should have been the red flag we needed. But it wasn't my business and I don't know the entire story. We paid for full syn oil change + tire rotation, and asked them to air up the tires in our brand new 2024 Subaru to which they agreed. I noticed while they were rotating the tires in our AWD vehicle that they did not do so in diagonal pattern as is the correct way. I pointed it out and the lead guy on site. Manager? Said "that's how we always do it." So instead of apologizing, or better yet, knowing how to properly perform a service they charge $30 for, he profers a lame excuse. They did agree to correct their mistake. How many unsuspecting vehicle owners have they done this to if it's how they always do it? This can lead to blowouts and unexpected accidents in the future!! So I get in the car because "it's all done," and I asked if they filled the tires with air as we had one that was very low. He tells me yes and that the fluids were topped off, tires were rotated and oil was changed. I turned the car on and the tire sensor was still on indicating it wasn't done. He says "they must have forgotten." So they finally air up the tires, I pay $112 and head on my way. I get home and pop the hood and notice they didn't top off ANY of the fluids, not only that but all of my after market metal valve stem covers were missing. We had to buy new fluids to top them off and just purchased new stem covers on Amazon. Highly disappointed in unprofessionalism, dishonesty and severe lack of customer service. I'd love to speak to the owner should they be interested in reaching out for more info.

Got 4 new tires and mount/balance on a 2002 GMC Yukon.It was a lil bit of a wait.2 and a half…read morehrs.But it was a Friday and they were extremely busy.Staff was awesome! Knowledgeable,and very helpful.Employee did a great job clearly explaining my options.Overall service was great and I'd recommend. As a person who once worked in the automotive service industry for many yrs.I'd say they did a great job as busy as they were and likely deserve raises.And my vehicle drives wonderful. Definitely recommend this location for great price on new tires

I just got an oil change and I watched the guy doing it. He seemed very sloppy the way he was…read morehandling my car. After I left I looked under the hood and there was oil spilled everywhere. Would have taken 2 seconds to wipe it down. Won't go to these clowns again . They need to treat all customers the same

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Kent.